Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit

  30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

• 

  Intuit Rebate Center

  P.O. Box 540050 EL PASO, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit's web login system is designed completely wrong.I am trying to register for an account on their system using MY EMAIL ******************* I am the only person who has ever owned this email address. Their system lists **8** accounts using this email address, none of which were created by me. It gives me no way to say "no, none of these are me" and register an account with my email.Instead they have an account recovery process where they are asking for me to upload my ID (driverrs license) to prove I am the account holder. But I am *NOT* the account holder. The problem is they let someone ELSE register MY email address on their account.I would like ******************** to:1. For intuit to delete/purge ALL occurances of my email address from all accounts in their system (*************************)2. CHANGE their account registration system so that BEFORE an email can be used by an account, it must be round-trip verified that the user OWNS that email address 3. CHANGE their account registration system so that when someone PROVES they own an email address through round-trip verification, they are ALWAYS allowed to create an account with that email address, even if means deleting or purging the prior account.

  Business Response

  Date: 06/12/2025

  To whom it may concern.

  Our office has worked with Mr. ****** and has addressed their concern. 

  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner who uses QuickBooks Online to invoice clients. I sent an invoice through QuickBooks, and my client paid using a credit card. The client later initiated a chargeback, but after realizing the mistake, they cancelled the chargeback with their credit card company. I have provided documentation of this cancellation to QuickBooks, including proof from the cardholder, but QuickBooks continues to pursue the chargeback and refuses to release the funds.QuickBooks (through their payment processor) states that they require a Letter of Retraction from the credit card company. However, the credit card issuer has confirmed that the chargeback was cancelled and the matter is resolved, but they will not provide a formal letter or communicate directly with QuickBooks. My client is not disputing the payment and has contacted their card issuer to confirm the cancellation.Despite this, QuickBooks is still holding the funds and not acknowledging the resolution. I am caught in the middle of a closed dispute that should no longer exist, with no clear way to recover my payment. This is causing significant disruption to my business cash flow, and QuickBooks is offering no solution or appeal beyond an unattainable document.I am requesting that CFPB investigate this matter and help compel QuickBooks to release the withheld funds and update their internal policies to better accommodate situations where the chargeback has been cancelled but a Letter of Retraction is unavailable.

  Customer Answer

  Date: 06/06/2025

  I do not understand your response. Nothing has changed. No resolution from Intuit. They will not respond. 

  Business Response

  Date: 06/25/2025

  To Whom It May Concern, 

  We investigated Mark's concern regarding a chargeback initiated and then cancelled by his client. Our findings confirmed there is no active chargeback or hold on Mark's account. We clarified that the card issuing bank controls the dispute process, and QuickBooks cannot influence it. We consider this matter closed.
  
  Thank you for bringing this to our attention.
  
  Office of the President
  Intuit

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My customer used the payment service provided by quickbooks. Unfortunately the bank account on record was closed and I was unable to use quickbooks own troubleshooting advice to update it. After being bounced around several customer service representatives over a few days I was finally sent a form to fill out to update my info. I filled out the form and provided my ID but did not receive any communication that the payment info was updated. Subsequent attempts to contact the payment department have been unsuccessful and I've been hung up on multiple times whilst trying to connect. Currently quickbooks is holding my money and my beyond reasonable attempts to navigate the terrible customer service provided has been unsuccessful so far.

  Business Response

  Date: 06/10/2025

  To whom it may concern,
   
  We received the complaint forwarded to us on behalf of Mr. ******* ****. We appreciate the opportunity to respond.
   
  We have been actively addressing Mr. ****** QuickBooks concerns and have maintained constant communication with him. We are committed to continuing our support until we reach a resolution. 

  Office of the President
  Intuit
  

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a bookkeeper and have an accountant account with ******************************************* Online. My client, ****************************, has Quickbooks Online Plus. They invoice clients through Quickbooks and makes sure that the only payment method turned on is to pay by ACH/Bank Transfer. For their last invoice, Quickbooks turned on the ability for the client to pay the invoice by credit card and they were charged a 2.99% fee. Quickbooks is are refusing to refund this fee. I was on the phone for over 3 hours today talking to 2 Quickbooks *************** representatives, *** and ******, as well as a Quickbooks Payment representative, ****** ***** told me they could refund the credit card fee if I refunded the payment, but they they would charge a fee for the refund of payment and they could not refund that fee. ****** told me that the Quickbooks software team has an open investigation into this case as other customers have complained about this, and they will get back to me on Thursday about whether or not **************************** will get refunded.This also happened to me - I invoice my clients through Quickbooks, and I only turn on the pay by ACH/Bank Transfer option for how to pay. However, in October Quickbooks turned on the option for my client to pay by ******/Venmo. I did not authorize this and I did not consent to the fee. After over 2 hours on the phone with Quickbooks, they refunded me the fee amount. There are a multitude of complaints about this issue by other quickbooks users online. Intuit / Quickbooks needs to stop facilitating clients to pay invoices by credit card, ******, and Venmo, without the authorization and consent of the Quickbooks User. They need to refund the fees users get charged because of ********* are the details for ****** Construction Co:Quickbooks ID: ***************************** for $18,828.55,Sent 05/28/2025, Paid 05/28/2025,Fee Charged on 05/28/25: $562.97,Case ID for open case regarding this issue: ***********

  Business Response

  Date: 06/06/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We worked with Ms. ****** and addressed her concerns. We consider this matter closed. 

  Respectfully, 
  
  *****
  Case Manager | Office of the President

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th I was made aware of some incorrect tax filings made on behalf of me by intuit. The original cause was my fault but in them helping me get this resolved I got a serious run around for the last 2 months. I was told that forms 941x would be corrected by them, called in (April 22 2025 and May 13 2025) to follow up multiple times only to be reassured that the were in the process of being corrected. Called today to see what was up and was told they will not be correcting the forms and that I must do so myself, which in general is fine but would have been nice to know 2 months ago when I first opened the case. They will not allow you to speak to a supervisor or manager. So frustrating and stressful when it has to do with taxes owed.

  Business Response

  Date: 06/11/2025

  To whom it may concern,
  Our office is currently in contact and actively working with ********************************************************************** of the President 

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo tax lost my payment to the *** and can not find it. Once I called them, they have hung up on me repeatedly, and blamed the *** and for the lost payment. They provide no details, and and say the payment is not received eve though I have documentation.

  Business Response

  Date: 06/10/2025

  To whom it may concern,

  Our office is currently in contact with Ms. ****************** ask that is Ms. ******* continue to communicate with us through our traditional channels. 

  Sincerly, 

  Intuit's Office of the President 

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit/Quickbooks advertises a free ($0/month) product called "Quickbooks Money". Via this product, it is advertised that you can send invoices and receive payments. In the "Quickbooks Money" iOS app, when attempting to invoice a customer, a dialog box pops up, stating: "That didn't work. Your trial or subscription may have ended, or there may be a billing problem. To check the status of your subscription, go to your iOS device and tap: Settings > iTunes & App Store. Tap your Apple ID > View Apple ID >Subscriptions Manage > QuickBooks."This contradicts the advertisement stating $0/month to use this app and invoice customers - i.e. false advertising. So, I have had to subscribe to Quickbooks Simple Start product for $30/month to just use the invoicing feature. Please see attached screenshots.Additionally, the Quickbooks Checking feature states "Free Instant Deposit" - and in receiving payments from another QuickBooks user, rarely have these funds been deposited within 1-2 days.

  Business Response

  Date: 06/11/2025

  To whom it may concern,
  
  We received the complaint forwarded to us on behalf of ****** ********. We appreciate the opportunity to respond.
  
  We reviewed ******** issue regarding his experience with QuickBooks Money and QuickBooks Online (QBO). ****** was concerned about needing to reactivate his QBO subscription to use the invoicing feature, which he believed contradicted the advertisement of QB Money being a free service for invoicing. Upon investigation, it was clarified that QB Money and QBO are separate entities with different company ID numbers, and the confusion arose because the same email was used for both accounts. This led to the system prompting him to reactivate his QBO account when attempting to send invoices from his mobile device. We advised ****** to access his QB Money account via a computer to avoid this issue, as the system functions as designed and there is no false advertisement involved. Additionally, ******** billing was handled through *****, and he was guided to contact ***** for any refund concerns. He successfully processed one refund and is in the process of obtaining the remaining refunds.
  
  We thank ****** for bringing this matter to our attention and the opportunity to assist.
  
  Regards,
  Office of the President
  Intuit

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Quickbooks Online subscription including ******** services and a linked checking account in 2023. In 2025, my business model changed and I began receiving more customer payments by check. With no advance warning a limit of 20 checks per month was placed on my account for mobile deposit. This limit is not mentioned in the account documents anywhere, where dollar limits are specified but no limit on number of checks deposited. No one I talked to at the banking department or customer service departments for ********************** could explain it. On my fifth call an agent told me they had seen this before it was never resolved so I should just give up additionally I had been issued a debit card with an ATM network to use, but found out only after I visited two deposit-featured ATMs that one cant make ATM deposits to this account. I see this as dishonest business practice, to outline some limits on transactions but not mention others, luring me into an investment of time and money into a system that doesnt work for businesses like mine that receive payments by check on a routine basis.

  Business Response

  Date: 06/10/2025

  To whom it may concern,

  Our office is currently in contact with Ms. **************** ask that is Ms. ******* continue to communicate with us through our traditional channels. 

  Sincerly, 

  Intuit's Office of the President 

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The business has been in touch with me and they are working towards a resolution. I believe they need more time; please leave the case open without rejecting the businesss reply, if that is possible.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use QuickBooks for book keeping and invoicing customers through our business. Issues began with fraudulent charges, noticed on 5/21/25, on our quickbooks associated debit card, which occurred in several different states. Fraudulent charges were made on several different days in April and May 2025. Called Quickbooks, reported the charges, ordered a new card. A week later on 5/29/25, got a call from intuit claiming they saw more fraud. Turned out to be a scam and they were deep into our quickbooks account and managed to get into our personal banking also, through the Quickbooks account. Contacted ******************** on 5/30/25 to report the issues and make sure our account was secure, but could not talk to a person I could hear or understand, asked several times to talk to a different representative, ended up being hung up on several times by employees. Issues were not resolved and we still feel unsafe about our account after it was extensively hacked into by these scammers, since our Quickbooks account contains a lot of personal info. Would like better communication and clarification from this company, as well as some remorse shown. I feel this issue was not resolved and I am paying monthly for this platform, just to be scammed through it and money stolen from us several times. I asked to discuss with someone how to make sure my account is secure and was never advised and was then hung up on.

  Business Response

  Date: 06/02/2025

  To whom it may concern,

  Our office has called and been in email communication with ******* **********. To help alleviate any concerns about the legitimacy of these correspondences, we are confirming receipt of the complaint forwarded on behalf of MaKayla via the Better Business Bureau.

  Email communications will process through our case management system under *************************************** or ********************************************** Outbound calls will reflect Intuit's main phone number, **************.

  We hope acknowledging this complaint will help ******* feel more comfortable corresponding with us further.

  Thank you,
  Office of the President
  Intuit

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intuit kept me on hold for an hour, they overcharged me fully. I am an elderly business person who has been overcharged and no way to remediate other than being placed on hold and offered no service. If I dont hear back by next week I am filing an elderly abuse claim.

  Business Response

  Date: 06/09/2025

  To whom it may concern,
  
  We have worked with ********* ***** and addressed her concerns. 
  
  Respectfully,
  
  Intuit's Office of the President