Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was stalked, hacked and tracked online in 2021, the perpetrator continues to terrorize me by putting me on websites looking for ***. Since 2021 I have filed police 3 reports, *** reports and I've spoken to several IT and software specialists yet I continue to be recognized as a woman looking for ***. I have not knowingly put myself on any websites. Social Catfish was suggested to me. I tried a free trial and of course nothing came up to help me figure out what website I am on so that I can have it removed. They suggested I hire one of their "specialist" for an "in depth investigation". I have saved all of the emails from them where they express empathy and encouragement to spend $397. Yep, I did. Because I am desperate to have my life back I gave them $397. The "specialist" says he needs more info or money to continue. The business is preying on people who have already been preyed upon. Social Catfish is a predatory business.

  

  Business Response

  Date: 11/27/2023

  Hello *****************************,

  Hope you are doing well and that you had a safe and happy holiday. This is in response to your BBB complaint. 

  I understand our Lead Search Specialist was able to clarify this with you over the phone earlier today. I'm happy to learn that was ironed out and that the team will be able to proceed with the background check you are looking to complete. 

  If you have any further questions or concerns, you can always reply back to your dedicated Search Specialist or reach out to our **************** team at ************.

  Thank you and we look forward to continuing working with you!

  Customer Answer

  Date: 11/27/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to see if this platform is legit and accurate. I had an image that I wanted to see if there was another social media platform..an image search. As per their website, this was exactly what I was looking for. I registered and paid the amount desired. Then immediately, advised to pay another price for image search. However, it was I was originally signed up and portrayed to pay for. I paid the other cost, and never work. Image not found. I immediately canceled. I knew that the website was completely fraud and inaccurate. I asked to be only refunded for the initial charge not the second. Since I was under the impression I was saying to image search only. They refused and still charge.

  

  Business Response

  Date: 11/22/2023

  Hi *****,

  
  Thank you for reaching out to us at SocialCatfish.com. We appreciate your feedback and would like to address your concerns. Upon reviewing your account, it seems that you initially enrolled in the 3-day trial for the "Unlimited Social Searches" plan on November 4th, 2023. This plan allows you to look up addresses, phone numbers, emails, people by name, and usernames. Subsequently, on November 5th, you signed up for the 3-day trial for "Unlimited Image Searches."

  
  Our enrollment process requires users to conduct a search first, after which they enter their email and proceed to the checkout cart. During the checkout process, customers are provided with information on how the service works, subscription details, as well as the Terms of Service and Privacy Policy. To complete the sign-up process, customers input their payment information and confirm enrollment. It appears that you knowingly enrolled in our services, and when you added the second 3-day trial for our other product, you confirmed the subscription in the same manner as when originally signing up, re-inputting your billing information to proceed.

  
  While we understand your request for a refund, we regret to inform you that, given the circumstances, we are unable to provide a refund for the trials that were used. Data interpretation can sometimes be challenging, and we would be more than happy to assist you in understanding and navigating our platform. We are open to scheduling a call with you for personalized assistance.
  It's important to note that SocialCatfish.com sources and aggregates publicly available data. In some cases, information may be outdated or unavailable as our platform relies on publicly accessible data. As a gesture of goodwill, we have added 5 free image and search tokens to your account. These tokens do not expire, and you can use them at your convenience.

  
  If you require further assistance with your search or have additional questions, please feel free to contact us at ************. Thank you for choosing SocialCatfish.com, and we hope you have a great day.

  Customer Answer

  Date: 11/26/2023

   I am rejecting this response because: There website stated a three day trial for unlimited searches and images search. I did register and added credit card etc. However, I did 1 search and it made me add credit card again and charged my account 2 separate charges. I am willing and understand of the first charge. However, the second charge is my complaint and dispute. I pied 1 time for unlimited searches. I searched 1 name. Then canceled because honestly was not impressed. However, the second charge is my complaint and why I was asking for a refund for. 
  
  
  

  

  Business Response

  Date: 11/29/2023

  Thank you for your continued communication and for providing additional details about your experience. We understand the specific concern you have raised regarding the additional charge of $6.87 for the "Unlimited Image Searches" trial, and we appreciate your patience as we work to address this matter.

  To offer further clarity, we have attached photos illustrating the enrollment process that occurs after conducting your first search. Prior to enrolling, customers must perform either an image or social search, and the trial presented in the cart depends on the type of search conducted. In your case, you initiated a social search first, and upon choosing to view the results, you were directed to the pre-enrollment page, where you signed up to access the full report, as depicted in the first attached screenshot. Before proceeding to the checkout cart, users are informed that their report is ready, provided with report highlights, informed about potential additional information, and prompted to input their email before clicking continue. The second attached screenshot illustrates the checkout cart, where information about the type of trial, among other details, is presented. We apologize if you feel there was any misinformation, as we make it a priority to transparently communicate the nature of the enrollment prior to payment acceptance.

  
  Regarding reverse image searching, it's essential to note that results are not guaranteed. Our service relies on publicly available information, and if images are not indexed on the web or website/app privacy settings & privacy guidelines prevent indexing, it may affect the results. Various factors, such as image quality and content, can impact search outcomes. We recommend images without hats or sunglasses for clarity and those with good resolution for optimal results.
  In conclusion, we regret that we are unable to provide a courtesy refund, as both trials were utilized, and results were delivered. However, your account still contains the free tokens we added per our previous response. We remain committed to assisting you and invite you to schedule a call for personalized support in finding the information you seek.

  
  Thank you for reaching out to us at SocialCatfish.com. We appreciate your understanding and hope you have a wonderful day.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription by emailing the company AND having Rocketmoney cancel the subscription in February 2022. Instead the company went from charging $10.99 a month to charging BOTH $10.99 AND $27.48 a month. I'm seeking a refund of ALL charges since I tried to cancel.

  

  Business Response

  Date: 10/25/2023

  Hello *********************,

  I hope this message finds you well. This is to address your BBB complaint.

  We understand your frustration and apologize for any trouble or misunderstanding with your subscription. First, we'd like to address your claim that you attempted to cancel your subscription in February of 2022. Upon reviewing our records, we do not show any previous communication or requests for cancellation from your end. We take these matters seriously. In an effort to be transparent and help our customers, we send monthly emails prior to billing and include our contact information in case we can assist with managing the customers  account/subscription. 

  Our records indicate you logged in and canceled your subscription on October 24th, 2023. You should have received an email confirming the cancellation of your subscription and you will no longer see any recurring billing transactions. This email will serve as proof that no further charges will be made to your account.

  Regarding your refund request, we will not be issuing any refunds. We send regular reminders prior to billing and offer several options for members to cancel their subscription. Additionally, our **************** team is always happy to help with those who require assistance canceling. I can confirm that there were no email requests or attempts to cancel on your end (or Rocketmoney) prior to October 24, 2023. It is important for all subscribers to exercise due diligence in managing their accounts and to ensure that cancellation requests are properly submitted. 

  We appreciate your understanding in this matter. If you have any further questions or concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our **************** team. We are here to help. You can reach us by email at *********************************** chat through your login, or phone by calling ************.

  Customer Answer

  Date: 10/25/2023

   I am rejecting this response because: it is a lie. The company has been billing me 2 times a month for 2 accounts that do not belong to me. One account that I knew of was canceled last February which is when the company began charging me again. 
  

  Ironically -  the company proved perfectly how they ignore cancellations and repeatedly charge customers because while they acknowledged I recanceled yesterday they forgot to mention that I emailed them the same complaint and asked for a refund from them too. Even worse - they charged me ANOTHER $27.48 yesterday, October 24th, AFTER I recanceled and sent them a request for refund based on the same facts.
  

  
  

  

  Business Response

  Date: 10/27/2023

  Hi ********,

  Thank you for bringing your concerns to our attention, and we appreciate the opportunity to address your recent experience with SocialCatfish.com. We understand the importance of resolving this matter promptly and professionally.
  Firstly, we would like to clarify the various methods we offer for our valued customers to cancel their memberships. You may cancel your membership by emailing us, initiating a chat through our website, or reaching out to our customer service number at ************, Monday through Friday, between 9 a.m. and 5 p.m. PST.

  Upon reviewing your account history, we note that you initiated a cancellation on 10/24/2023, which was 4 hours after you were billed $27.48 on the same date. We did take immediate action by processing a courtesy refund for this transaction, and we kindly request that you allow 3 to 5 business days for the refund to be posted back to your account.

  In light of your concern, we conducted a thorough review of our records and could not locate any prior correspondence from you or Rocketmoney.com. To assist us in better understanding your situation and addressing any potential issues, we kindly ask if you might have any screenshots or records of previous communication with either party.

  
  We understand your request for a refund based on the currently available information; however, we would like to express that we are unable to provide a refund at this time. We are committed to addressing your concerns and ensuring that your experience with SocialCatfish.com is a positive one. We value your feedback and are here to assist you with any further questions or issues you may have. Please feel free to reach out to our customer service team at ************ for any additional assistance.

   

   

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SOCIALCATFISH.COM is publishing the personal information of me and my family members online.Me and my family are in imminent danger due to this personally identifiable information being published on their website.I am requesting that all of the information about my family and me be processed for complete CCPA Delete and CCPA Opt-Out.I have provided a full list of the records I have located pertaining to my family and me as supporting document with this ticket and it may be shared with SOCIALCATFISH in order to process removals.

  

  Business Response

  Date: 10/25/2023

  Hello *************************,

  This is in regards to your BBB complaint. I understand you would like to request to have your information removed. Please note that complaints through the BBB is not a recognized platform to submit information removal requests. 

  If you are looking to request that your information be removed, you will need to reach out to the company directly. We offer several options to have your information removed. You may email to *********************************** using the self opt out form at ******************************************, or complete the opt out process by visiting ******************************************/?id=request_optout.

  Based on the email address provided, you are submitting your complaint under a temporary/disposable email address. If you are a third party company requesting on behalf of a client, please understand we are more than happy to establish a healthy relationship with your company to remove your clients information, within reason. You can reach out to the team at ********************************** with ********* Privacy Team in the subject. Our processes are set to ensure that all parties remain in compliance with all data privacy laws and to ensure that all sensitive material is handled appropriately.

  
  

  Customer Answer

  Date: 10/25/2023

   I am rejecting this response because:
  
  This request is coming directly from me on behalf of my family and me. I have submitted this identical request to ********************************** with subject ********** Privacy Team - CCPA Opt-Out/Delete Request [BBB ********]" as per your instruction.

  Please confirm removal of all records submitted and this complaint will be considered closed with an acceptable solution.

  Thank you for your prompt assistance!

   

   

  

  Business Response

  Date: 10/30/2023

  Hello *************************,

  ****************! If they havent already, our Data Privacy team should be in touch with you soon. We recommend monitoring your email in case they reach out for further assistance in removing your information.
  As a reminder, complaints through the BBB is not a recognized platform to submit information removal requests. That being said, you will not be able to confirm or receive updates regarding your request either. You will need to refer to your email for such information. This process applies to everyone in order to ensure compliance with all data privacy laws and regulations. All company communications are recorded and available for review to the BBB.

  If you have any questions pertaining to your request, please reply to the same thread that you initiated with our Data Privacy team. For general questions you can call our **************** team at ************, email to *********************************** or if you are a SocialCtfish.com member, you can chat with our team from your dashboard. Thank you for your understanding and have a good day.

  Customer Answer

  Date: 11/01/2023

   I am rejecting this response because:
  
  My family and I have submitted this same request via email as previously mentioned but SocialCatfish has not removed our records. There is immediate threat to our safety. Please ensure CCPA removals are processed immediately 

  

  Business Response

  Date: 11/06/2023

  Hello. I have confirmed with the Data Privacy team that the information has been removed and the individual was responded to on Sunday, November 5 via email regarding the removal (screenshot attached). They are also submitting on behalf of other people. On Thursday, November 2, our Data Privacy Specialist provided instructions for how the others in the request can have their information removed (screenshot attached). Please note that while the state requires a response in 15 days for Opt-out requests and 10 days for Access and Deletion requests, our CPRA/Data Privacy team strives to complete requests much sooner.

  Customer Answer

  Date: 11/09/2023

   I am rejecting this response because:
  
  My family has issues submitted via the web form using the same computer that it worked on for a single record. My family wrote their own individual requests in an email instead and submitted it via email. Those records are still being shown as of this writing. Please process the **** removals my family have requested which are all in the initial communication of this BBB ticket and sent via email.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made repeated attempt for you to remove information from your website. You state that you have removed it, but it is still there! You are not removing my information. As a company, this is very unprofessional and puts people at risk of harm! For liability and safety purposes, I want my information gone from your website immediately! Do not post the following information. Remove it...**************************************************************** ********************: 58 Known LocationsCamdenton, **, *******, **, *******, **, ******, **, Honolulu, HI, ***********, *****, ** Possible AssociatesRonald ****************************** Long, *************************, *************************, *******************

  

  Business Response

  Date: 10/11/2023

  Hello. This is to address your BBB complaint. Upon further review, I can confirm weve received your requests to opt out and have your information removed through various email addresses. All requests have been completed. Youre successfully opted out and your information was removed from our database.
  

  Per policy, data privacy requests are completed within 10 days. This timeframe is established to ensure we are aligned with data privacy regulations. Still, our team strives to complete consumer requests in less time and typically gets it done much sooner. 

  
  ******************************* 
  Submitted Thu, 5 Oct 2023
  Removed Sun, 8 Oct 2023

  
  I double checked the requests from other forms and email addresses and can confirm all of those were successfully completed within the given timeframe as well. You also submitted using the **** form which is reserved for ********** residents. Youve made it clear here that you are not a ********** resident. Please note that submitting via **** form does not expedite the process. In fact, it could lead to delays. However, Im glad to see our Data Privacy team was able to catch this and resolve it for you anyway. 

  
  If you have any questions or need further clarification regarding your data privacy request, please feel free to contact our team by phone at ************ or email at **********************************.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested Social Catfish to remove my data permanently from their site on 8/3/23, and then again on 8/28, 8/29, and 8/30. It still appears on their site. I want this data removed permanently. *********************************************************************

  

  Business Response

  Date: 09/08/2023

  Regarding the BBB complaint youve raised, Id like to address the situation regarding the request for information removal purportedly on behalf of *******************************. This request was initially received on August 23rd. On August 29th, we responded to the request with the intention of verifying the provided information. Regrettably, we never received the necessary verification details required to proceed.
  

  Its important to note that the submission in question originated from a suspicious or disposable email address. Furthermore, while the request claimed to be from an authorized third-party agent acting on behalf of a client, the lack of proper verification heightened our concerns, necessitating further clarification for us to proceed. Unfortunately, despite our attempts to engage in a constructive and transparent dialogue, the requested verification information was never supplied.

  In accordance with the California Consumer Privacy Act (CCPA) and ********** Privacy Rights Act (CPRA), requests made by third parties on behalf of others should be refused unless accompanied by written authorization. The Proposed Regulations mandate that organizations establish, document, and adhere to reasonable methods for verifying the identity of the consumer. In this regard, we have diligently tried to establish communication with the third party entity, optery.com, since at least October 2022, in an effort to collaborate and establish a seamless process that would benefit their business and clients. Regrettably, despite our efforts, we have been met with non-responsiveness, including direct outreach to their CEO.
  

  We remain committed to addressing valid consumer requests and maintaining the highest standards of data protection and compliance. However, in situations where proper verification and cooperation are lacking, our ability to proceed is understandably limited. We are open to resolving this matter amicably and transparently, and we invite the third party to engage in a productive dialogue to establish the necessary procedures for legitimate information removal requests.

  Customer Answer

  Date: 09/08/2023

   I am rejecting this response because:
  
  I am the consumer in question. This is not a third party request anymore. Information still appears on the site @proton.me is a personal email address. Despite your beliefs, protonmail.com, proton.me, as well as pm.me are a well-respected and renowned privacy email service used by over 100M accounts and people to date. They are not, as you called them, disposable. 

  Firstly, I would like to thank you for your response. To respond to your concerns, as seen in the screenshot provided, I first requested directory removal of my information from your service personally on August 03, 2023. (Not on August 23rd as that was my Remove my personal information CCPA request) I was given a message stating a 2-3 week timeframe. It is now past the allotted time given. Hence my concern. 

   

  Secondly, Optery is a personal information removal service offering to remove your PII. Which, of course, does not allow sign-*** for individuals without their express written consent. As indicated by their terms of service. They have an article indicating how to remove your information from so called dishonorable data brokers such as SocialCatfish, which do not comply with consumers rights and requests to remove their information. Making them jump through multiple hurdles to complete the process. As seen here, ***************************************************************************************************************************************************.

   

  As well as here: ****************************************************************************************************;
  
  

  Simply because my email address does not match what you have collected from 3rd party sources in your database, doesnt give authority to decline a lawful consumer opt-out request. 
  

  
  Please remove my information from your site using Level 2 opt-out. Automated and continual removal based on information provided by the consumer. As I have read you provide. 
  

   

  Your assistance is greatly appreciated in preventing my address, name, age, family relatives, phone numbers, and email addresses from appearing publicly on your website 

   

   

  

  Business Response

  Date: 03/05/2024

  Hello,

  This is in response to your BBB complaint. If you are not the third party reaching out in behalf of a client, you can submit directly to the company to have your information removed. 

  We offer several options to have your information removed. You may email to (1) *********************************** (2) use the self opt out form at ******************************************, or (3) complete the opt out process by visiting ******************************************/?id=request_optout.

  Please note it is recommended to submit through your email and not an email address provided by a unauthorized third party to avoid delays.

  If you have any questions or require further clarification, please reply to the existing communications you have open with the Data Privacy team. Our Support team is also able to assist with general questions and are happy to help. They can be reached by email at ********************************** or by phone at ************.

  Thank you

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called service number to cancel my account. gave all the information requested and said NO to all the advertisements, I was redirected to the representative who said now you have to call back tomorrow. I asked why and they said the lines were down. She then gave me a confirmation number of **************. I asked about my refund for the upcoming month ans gave my card number for the refund. All was going alright until they asked for my Bank account and routing number, I said NO i was not giving that because they can take whatever they wanted out of my account. This is when the transfers started, I was transferred to different people at least 6 times each time wanting the same information. The rep's all said because the "lines were down" they needed my bank account to process my refund. I refused to give my Bank account number and sine they already had my bank card it was not necessary. This became a "broken record" each time I was transferred they asked the same thing about my bank account. This is beyond frustrating, the Terms of service state that if not satisfied a refund would be given. I said I dont want to be in a recurring billing and canceled my account. All this to avoid a simple "please cancel my account and refund the 28 or so dollar payment taken out of my account" All I want is a refund for services not rendered. This is a scam to try and get you to sign up for more accounts do not ever call for a refund because they will do nothing but try to sell you more useless sites.

  

  Business Response

  Date: 08/22/2023

  Hello ******l,

  I'm reaching out in response to your review for SocialCatfish.com. Upon reviewing your case, I was not able to locate an account under the email address provided. I did find 3 possible accounts based on your name, all of which have been successfully canceled by the customer. All of our calls are recorded for quality and training purposes, so I looked into the call(s) based on the phone number provided as well. The last call took place October 2022 to review your search results with one of our a****s. I was not able to locate any other calls, chats, or emails in the last 10 months.

  Additionally, we use a separate company to facilitate all transactions. All payment transactions have to be conducted by the customer directly through our site. We are unable to use bank information in order to process a refund. Also, the confirmation number provided does not align with our system as all cancel confirmations are less than 10 digits. 

  While the information you shared does not seem to apply to our company so far, we are still happy to look further into this for you. Our call hours are Monday through Friday from 9am - 5pm PST or let us know a good time and call back number and we can follow up then.

  Customer Answer

  Date: 08/24/2023

   I have I am rejecting this response because: This company sells information and I was signed up for two web sites related to their "cancellation" policy I have had to close my card because of suspected fraud from the only time I ever signed up for a Identification website. In the last 3 days from the date of this response I have received no less than 25 calls per day of solicitations. This is, in my opinion, in relation to your company selling my information to third parties. Your website is disingenuous and a scam, I never called your company to "Inquire" about a search. I stand by what I have written and still believe all the incidents that I have never had before, stupidly I admit, going to your web site (sales calls, fake Social security calls,).

  Your third party company, to cancel an account reflects on you. They are, as I must surmise about your company, a deceitful company trying to sign anyone who goes there up with scam artist and dubious web companies. Your company is not honest, and I will continue to tell anyone I see, meet or talk to to avoid your site like it is cancer because they will wind up like me, having to close a bank account and change my Long standing phone number. 

  
  
  

  
  

  Customer Answer

  Date: 09/01/2023

  the only statement I have is my bank account statement, I must first find the transaction and then redact certain information as not to allow the offending party (Social Catfish) to have any chance of finding my bank information. I request a 1 week period from this date to accomplish that task.

  ******l L. ****

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove record from website.

  

  Business Response

  Date: 08/22/2023

  Hello ******,

  This is to reply to your review for SocialCatfish.com. I understand you have a concern regarding your data on our site. We source and aggregate public records. In fact, many of our customers use our services to monitor and control their information out there on the web. 

  We recognize the importance of privacy and will always fulfill data removal requests for individuals who wish to have their information removed from our site. That said, while I was unable to find any requests from you, based on the information you provided here in your review, your data has been removed. 

  In the future, you can submit to have your data removed by completing the form located at ************************** Please note that while this removes you from our site, it does not remove your information from it's original source on the web.

  If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team. Our call hours are Monday through Friday from 9am - 5pm PST. Or else you can let us know a good time and call back number and we can arrange a call to you as well. Thank you, ****** and have a great day. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This social catfish company basically catfishes you for your money does not give what they promise basically doesn't deliver at all. Both their website and their app state if you are not satisfied with your information we will issue a refund. However when you call you get nothing but the runaround put on hold for hours talk to like you're some kind of an idiot and treated as such. Even though their software didn't even give you the basic social media accounts that were not private nor hidden of the person I was looking up. I had all of the person correct information as it is a family member so I have their correct email the correct username as well as the correct spelling of their full name and they were unable to locate one single social media account. They would not refund my purchase. I canceled my subscription and ask for refund within 40 minutes of making the purchase. I did not use their sister to look up any other persons besides the one in question. They told me they would not refund a trial fee nowhere on their site nor app nor the email that I received after my purchase does it state that they do not refund for trials. And when asked where I could locate that information they told me to check the site which I had already done multiple times. They would not direct me to where I could see that information that they don't issue refunds for trials and then hung up on me. However on their website and app it clearly states that if you are not happy with your results they will issue a refund. Everyone I spoke to was rude arrogant ignorant and quite frankly did not care at all. To the point of getting me so agitated that yes I used a little bit of foul language on their soft ears. Rightfully so as a company called social catfish is out here catfishing people and taking their money and providing nothing in return but aggravation.

  

  Business Response

  Date: 07/24/2023

  Hi *****,

  Upon reviewing your account, we have noted that you signed up for the Unlimited Social Search trial. After reviewing your search activity, we can confirm that you successfully obtained results, including access to Facebook and Twitter profiles. Furthermore, your search yielded valuable information, including 24 relationships, 13+ addresses, 5 phone numbers, 2 websites, and 2 usernames.

  We do not issue refunds for trials that have been utilized and have yielded results. However, we are more than willing to provide assistance if you need help understanding the results or if the report doesn’t meet your expectations. Our representatives are well-equipped to aid you in finding the information you seek, ensuring a satisfactory experience with our services.

  We would like to remind you that our company records all calls for the purpose of ensuring quality and providing training opportunities. Regular audits of these calls are conducted, with special attention given to those that have received feedback. We understand that customers may sometimes contact us during frustrating situations, but we kindly request that both customers and our staff maintain a professional demeanor.

  Upon careful review of your interactions with our agents, we have made the decision to discontinue our business relationship with you. We observed inappropriate language and the use of vulgar names directed towards our female representatives, which is not in line with our standards of conduct. We believe in fostering a respectful and inclusive environment for all parties involved. Should you have any further inquiries, we are here to assist in a professional and courteous manner.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 6.87 by this website i never even knew they existed till this charge came up and was taken out and when i called customer service they told me they couldn't tell me anything if i did not give them other name. When i then went on to tell them that i did not know another name that it was charge to MY card and i did not authorize it, she said " im sorry but without more information and the other name we cant help you" I said so you can charge my card but not tell me who and why it was charged she said im sorry but no...

  

  Business Response

  Date: 06/12/2023

  Hello *******,

  We're sorry to hear about the trouble you experienced. Upon reviewing the account associated to your inquiry, I can confirm that the Customer Service team completed the following steps on Wednesday, June 7:

  - Canceled active trials/subscriptions so no further charges apply

  - Deactivated the account so that it can no longer be used

  - Refunded $6.87 back to the original payment (please allow 3-5 business days to reflect on your end depending on your bank)

  We also appreciate the feedback regarding your experience with the team here. We review calls regularly and will address accordingly. However, the team did take the appropriate steps to secure the account and refund the payment during the interaction based on the time stamps.

  If we can help clarify anything else or answer any further questions, please don't hesitate to reach out. You can email to ************************m or call at ************. Thank you.

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.