Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on January 17, 2025. I received an email stating they received my order. My credit card was charged $174.03.I sent two emails requesting a status on my order or a tracking number.I received an email on February 15th stating it takes 3-5 business days to process the order and they will contact me and provide a tracking number once its shipped. Its been well over 3-5 days. I want to make sure this is not a scam! If you are not able to fulfill my order, I would like a full refund. My Order #CF-793198 Thanks

  Business Response

  Date: 02/19/2025

  Hello ******** *********,

  We sincerely apologize for the delay in fulfilling your order and the frustration this has caused. We understand your concerns and appreciate the opportunity to address them.
  
  Due to an unexpected surge in demand for Clarifion products, your order is currently part of a backlog as we work to replenish our inventory. While we do not yet have an exact estimated arrival date for restocked items, please know our team is prioritizing shipments and working diligently to resolve this delay as quickly as possible.
  
  You will receive an email notification with a tracking number as soon as your order ships. In the meantime, you can check the status of your order at any time using our tracking portal here: Clarifion Order Tracking.
  
  We assure you that Clarifion is a legitimate business, and we deeply regret any concern this delay has caused. If you would prefer to cancel your order and receive a full refund instead of waiting, please reply directly to this message or contact our support team at *********************************** and we will process your request immediately.
  
  Thank you for your patience and understanding. We value your trust and are committed to resolving this matter to your satisfaction. If you have further questions, please dont hesitate to reach out.

  Customer Answer

  Date: 02/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *********
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online 1/15/25 Received 1/29/25 Client no longer wants after reading reviews of company, product, and lack of BBB support. Emailed company 2/10/25 re return. They offered a 30% discount to keep it or full return.I responded next day wanting a refund. No contact from them since regarding return process. The shipping box is not opened and they state in return policy that "refusing & return to sender" is not an option. Called during business hours today & had to leave a message.

  Business Response

  Date: 02/19/2025

  Hello ****** Boss,
  
  Thank you for bringing this to our attention. Upon reviewing your communication with our customer service team, we previously offered you a 30% discount to keep the product; however, we have not received any further response from you.
  
  If you prefer a full refund, please reply to the email you received from us to request return instructions. Our customer service team is available from 7 AM to 4 PM PT to assist you.
  
  Please let us know how youd like to proceed, and well be happy to help.

  Customer Answer

  Date: 02/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** Boss
  
   
  

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being charged for 5 pack filters that I have did not order. The ad said filters for 9.00. I thought that was for the whole package and not individually. I have been contacting them and have not received a reply. I asked for the filters to be removed from my order and issue me a refund. Still no reply.

  Business Response

  Date: 02/07/2025

  Hi ********,
  
  Thank you for reaching out. We have reviewed your account and have not received any communication from you. The email address we have on file is ***********************************.
  
  To further assist you, please send us an email at ********************************** and include your order number #CF-804573 in your message. We will be happy to address your concern as soon as possible.
  
  We appreciate your cooperation and look forward to assisting you.

  Customer Answer

  Date: 02/07/2025

  I have already sent them numerous emails and have not ever gotten a response.  I sent messages to their customer support and any other contact numbers they have given me.

  Business Response

  Date: 02/19/2025

  Thank you for reaching out. We have checked our records and do not have any record of communication from you. The email address we have on file is *************************** and the phone number associated with your order is ***************.
  
  For further assistance, please contact our customer service team via email at *********************************** through our live chat on our website, or by calling our customer service team. We are happy to assist you with your concern.

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on Dec. 23, 2024. Did not receive items until Jan. 27, 2025. Emailed on 5 different days requesting update on order. Never received replays. They just kept sending emails with other items to buy,until I got email stating item was being sent ***. I actually arrived 1/27 by ****. Have requested 2 times now as to how to return product and get full refund. I even email first week in January to cancel order. No response back.

  Business Response

  Date: 02/07/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We have sent you an email regarding your return request. Please check your inbox and respond accordingly so we can proceed with your request.
  
  If you need further assistance, feel free to reach out. Were happy to help.

  Customer Answer

  Date: 02/08/2025

  I have returned package to post office.  Tracking # **** 2903 0443 0108 8286 79.  I am totally disappointed in their response to my request information as to how to return item. I am very dissatisfied with their lack of accountability to emails. Then sending daily emails offering other items to purchase. 

  Business Response

  Date: 02/19/2025

  Hello ***** *****,

  Thank you for reaching out. We apologize for any frustration this experience has caused. Our customer service team will further assist you with your return and refund request.
  
  Please expect a follow-up from our team regarding the next steps. If you need any additional assistance, feel free to contact us at ************************************************************.
  
  We appreciate your patience and the opportunity to resolve this for you.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Clarifion on 1/14/25. The payment was already charged to my card. I received an email on the 14th confirming my order and saying I would soon be notified of shipping. I have emailed and left a voicemail (no representatives available so instructed to leave voicemail).I have not yet heard from them via email or phone about my order, whether it is delayed or out of stock or on the way.If I cannot get my item I want my money back.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out. We apologize for the inconvenience you've experienced. We have already sent an email with tracking information for your order. Please check your inbox, including the spam/junk folder, as sometimes automated messages may be filtered.
  
  If you have any further questions or need additional assistance, please feel free to respond to that email. We are here to help and will ensure any concerns are addressed promptly.

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm

  Business Response

  Date: 01/30/2025

  Thank you for reaching out. We have sent an email with an update regarding your order. Please check your inbox, and if you have any further concerns or need assistance, you may respond directly to that email.
  
  If there is anything else we can do for you, please let us know.

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Clarifions on 11/14/24 which were delivered on 11/25/24. I started using them the following day. So far, they have been plugged in 1 month and 12 days and are showing no signs that they are working. The instructions say to clean them every ***** days. Mine have been in there for over a month, and I dont see anything to clean. So, I called the company, and told them the same thing. They told me if the blue light is on, that it is working. That does not make any sense to me at all. Theres no other proof that its working because theres no way to take it apart and no container to clean out, replace or whatever. All the blue light is doing for me is making my electric go up. Anybody can make a gadget like that, sell it for money online, and buyers wouldnt know the difference - just tell customers if the light is on, its working and get away with it. On top of that, they told me they would not issue a refund because it was past the 30 days. Im freaking MAD. I want my refund. These people are nothing but liars, and it is a scam.

  Business Response

  Date: 01/08/2025

  Thank you for reaching out to us. We understand your frustration and sincerely apologize for any inconvenience you have experienced with your purchase.
  
  Our team has reviewed your complaint, and we want to assure you that our intention is always to provide quality products and excellent customer service. Regarding the functionality of the Clarifion units, we want to clarify that the blue light indicates that the device is operating, but we also encourage regular maintenance as noted in the product instructions. The lack of visible particles to clean is not uncommon, as the unit works by purifying the air and may not always accumulate debris in a visible manner.
  
  We also want to address your concern about the refund policy. We understand that the 30-day return window has passed, and as a result, we are unable to process a refund at this time. However, we are committed to resolving any product-related issues. If the unit is malfunctioning or not meeting your expectations, we encourage you to reach out to our customer service team for further assistance, including troubleshooting or a possible replacement, if applicable under our warranty policy.
  
  We truly value your feedback and want to ensure you have a positive experience with our products. Please let us know if you would like to explore other options for resolution.
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/09/2025

  I installed them per the instructions and there is no way to prove to me that they are working, other than telling me that if the blue light is on, then they are working. Troubleshooting cant prove anything to me either because the blue light will come on no matter what outlet you use.  Anyone can put together a gadget to make a blue light come on that does not open and sell it for a lot of money and rip people off. You are feeding me a bunch of bull, and you are lying through your teeth. I demand a refund for these 3 pieces of garbage. 

  Business Response

  Date: 01/17/2025

  Thank you for bringing your concerns to our attention. Were sorry to hear about your experience with our product and your dissatisfaction. We value your feedback and take these matters seriously.
  
  Our air ionizer is designed to work efficiently, and the blue light indicates that the device is powered and functioning. We understand that you may have concerns regarding its effectiveness. Many customers have reported positive results with its use, but we recognize that experiences can vary depending on environmental factors.
  
  We offer a 30-day satisfaction guarantee to ensure our customers have the opportunity to evaluate the product. If you are within this timeframe, we would be happy to assist you with a return and refund. If not, were still here to address your concerns and find a solution that works for you.
  
  Please email our customer service team directly at ********************************** to initiate the process. We are committed to ensuring your concerns are resolved to the best of our ability.
  
  Thank you for giving us the opportunity to assist you.

  Customer Answer

  Date: 01/21/2025

  I will only accept when you send me the information on returning these useless things, and when I see a refund issued to my account because I want to be 100% sure before I close the case. I dont trust you. 

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mad a purchase on 12/3/24, but have not received a confirmation email or tracking number. My bank has been assessed the $111.23 on Dec 3rd.when can I expect my order? I have sent emails as well as left messages via telephone with no call backs and emails from them that always say the following:Thank you for reaching out! Your order #CF-755797 has been received and we are working on getting it shipped out.Our processing time before an order ships is 3-5 days, excluding weekends.We will email you a confirmation once it ships and that will include tracking information as well.If you have any questions in the meantime, please don't hesitate to reach out.

  Business Response

  Date: 01/08/2025

  Hi,
  
  Thank you for reaching out. We previously sent an email notifying you that the product is currently out of stock, and unfortunately, we do not have an estimated restock date at this time. Processing a refund is not an issuewe have already canceled the order and initiated the refund. You should receive an email confirmation shortly.
  
  Thank you for your understanding.
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6 clarion air purifiers in October 2023. They were to work for 3 years. Ive done everything they suggest and one just refuses to work. So I finally contacted a human being after much trouble and their response was too bad. Only have a 30 day warranty. So want consumers to know their product isnt what they say it is

  Business Response

  Date: 12/29/2024

  Thank you for reaching out to us through the BBB. We would like to assist you with your concern and process a one-time replacement. To proceed, kindly respond to our previous email so we can resolve this matter promptly.
  
  If you have any questions or need further assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been back and forward with these people about my refund since March. I have called several times. Their products does not work as I pur based for health reason. They are a fraud and I want ny refund. See documents uploaded.

  Business Response

  Date: 11/19/2024

  Hello BBB,
  
  Thank you for bringing this matter to our attention. We have been in communication with the customer regarding this issue. A check has already been mailed to the address on file, and it should have been received by now.
  
  If the customer has not yet received the check or requires further assistance, we are happy to investigate further and resolve any concerns promptly.
  
  Thank you for your time and support.