Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 I ordered a tshirt from Spring by Amaze through a 3rd party website. I received a confirmation email that my order was expected to ship by June 20. When it did not arrive I sent an email to Spring through their portal which directed me to their tracking page. I tried to track but it just stated my order had been revealed with no further info. I still have not gotten a response. Today I sent a second email. There is no phone listed on their site either. I tried their live chat function which also just directed me to their tracking page. I would like my shirt or a refund of my purchase. Either solution would be acceptable.

  Business Response

  Date: 06/30/2025

  Hi ******, 

  Thank you for reaching out, and I sincerely apologize for the delay and the inconvenience you've experienced while trying to get an update on your order. Weve reviewed your order and have now pushed it into production. Once it ships, you will receive an email with the tracking details so you can follow its progress.
  
  We truly appreciate your patience, and I understand how frustrating this delay and lack of clear communication must have been. Please know were here to help. if you have any further questions or concerns, dont hesitate to reach out.
  
  Thank you again for your understanding.
  
  Best regards,
  Sierra 

  Customer Answer

  Date: 06/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order 42d3ff309372479d on May 20 and was provided a fulfillment date of June 3-6. On June 6, I noted my order was still in a "printing" status. I contacted the business and was told there was an error with the printer and was offered a refund. I accepted the offer of a refund on June 14. It is now June 23 and a refund has not been processed. When I emailed to inquire about the status of my refund I was told my request would be further delayed by any emails.

  Business Response

  Date: 06/24/2025

  Hi *******, 

  Thank you for following up, and please accept our sincere apologies for the delay and the frustration this situation has caused. Weve gone ahead and processed the refund for your order 42d3ff309372479d.

  You should see the funds returned to your original form of payment within 3 to 5 business days, depending on your financial institution.We're truly sorry for the inconvenience and lack of clear communication along the way.

  If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Were here to help.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, At the end of March, 2025, I made a purchase from Amaze holding Company/ (Spring), / I never received my items (tee- shirt) the price I was charged is $31.48. In April I inquired about my order and they quickly sent an email saying that my shirt was in production and would get it out to me ASAP, and I never received my tee shirt, again in May I inquired about my order, but this time I told them if they couldn't send my shirt that I would like a refund, again they promptly responded saying that they would send me a refund,/ Long story short It's almost the end of June and I still don't have my order or my refund which at this point I would like back in full ASAP! Last week I contacted them one last time saying that I was going to the BBB if I didn't receive a refund very soon. This time they didn't respond at all, Thanks for your time! -****** ***** II

  Business Response

  Date: 06/24/2025

  Hi ******,

  Thank you for reaching out, and I want to sincerely apologize for the extended delay and the lack of follow-through on your previous requests. We understand how frustrating and disappointing this experience has been, and you have every right to expect better communication and resolution.
  
  Weve gone ahead and canceled and refunded your order in full. You should see the funds of $31.48 returned to your original form of payment within 3 to 5 business days, depending on your bank or payment provider.
  
  We deeply regret the inconvenience this situation has caused and appreciate your patience throughout. If theres anything else we can do to make this right, please dont hesitate to reach out.
  
  Warm regards,
  Sierra 
  

  Customer Answer

  Date: 06/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***** Ii
  
   
  

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19, 2025 I placed an order for a sweatshirt, a tee shirt and a welcome mat with *************************************** logos printed on them. I have been given the run around about why I have not received them and they cannot give me an ETA. Ive asked for my money back, but they havent replied back.

  Business Response

  Date: 06/23/2025

  Hi ********, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and the inconvenience you've experienced with your recent order. We completely understand your frustration, and were truly sorry for the lack of timely updates.
  
  Weve gone ahead and canceled your order for the sweatshirt, tee shirt, and welcome mat featuring ******* ***** Business Cats designs. Your refund will be processed as soon as possible, and you can expect to see the funds returned to your original form of payment shortly, depending on your financial institutions processing time.
  
  If you have any further questions or concerns, please dont hesitate to reach out were here to help and want to ensure everything is resolved to your satisfaction.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:06/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/20/2025 for t-shirts and a hoodie, totaling $120.77. When placed, the order was supposed to be printed and shipped within 2 weeks of the order. I have not received my order. Each time I contact the company, they claim delays, assure me that my order is coming, or claim they will reach out to their team, but I never receive any further updates. It's been four months, I just want them to fulfill my order. I feel like I have been lied to or scammed and they have no intent of filling the order. It's worthwhile to note that I have ordered from TeeSpring (owned by Amaze) many times over the past 4-5 years without issue.

  Business Response

  Date: 06/17/2025

  Hi *********, 
  
  Thank you for reaching out, and please accept our sincerest apologies for the extended delay and the lack of clear communication throughout this process.
  
  We understand how frustrating and disappointing this experience has been. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience this has caused.
  
  Due to a recent merger, we are currently experiencing significant production delays, and our team is working diligently to get all delayed orders fulfilled as quickly as possible. At this time, your order is still in process, but unfortunately, we do not have an updated estimated shipping date.
  
  We would be happy to continue working to fulfill your order as is. However, if you would prefer to cancel and receive a full refund, please let us know at your earliest convenience, and we will process that for you right away.
  
  We truly appreciate your continued patience and understanding, and we are committed to resolving this for you as soon as possible.
  
  Warm regards,
  Sierra 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! A company that we began using solely for selling merchandise for a theatre arts program has yet to ship any of our purchased products in almost 3 months now. Their website is extremely user-unfriendly, unallowing me to contact any support team member for a refund. In addition, every other review for Teespring/Amaze co have also not received any of their purchases OR received a deserved refund. This is ridiculous, and so many people we sold our merch to have yet gotten their deliveries- and no tracking updates have been added since APRIL. I spent over 80$ for two hoodies and I need that money back. Please help me. And other people have stated that they did not reply back to customer refund requests.There are two tracking numbers, here is the other one: 01JR2G0XEWYK1SWM3P7H7DBB3Td4ae

  Business Response

  Date: 06/17/2025

  Hi ****, 

  Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing this has been, especially with the delays, lack of tracking updates, and difficulty in reaching support.

  Please rest assured that weve gone ahead and canceled your orders per your request, and full refunds will be issued back to your original form of payment as soon as possible. We truly regret the experience you've had and appreciate your patience throughout this process.

  If you have any other questions or concerns in the meantime, please do not hesitate to reach out. Were here to help and will do everything we can to make things right.

  Warm regards, 
  Sierra 

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a t-shirt from a company owned by AMAZE Tee Spring, now known as Spring for $24.99.****************************************************************************** back in April of this year. As of today, I have no t-shirt. I have been in email conversation with a ***** ******** (Spring Fanhelp) at **************** who gives me no ETA for the t shirt other than everything is delayed due to a high volume of orders. I recently asked for a cancellation of the order because it has been months without seeing the t shirt and I was just told that my request was being escalated to the production team with no *** when I would receive the refund.

  Business Response

  Date: 06/12/2025

  Hi *****, 

  Thank you for reaching out, and I truly apologize for the hassle and delay youve experienced throughout this process. We understand how frustrating it is to wait this long without a clear update, and were very sorry for the inconvenience caused.
  
  Per your request, we have canceled your order and processed a full refund. You can expect the funds to return to your original form of payment within three to five business days, depending on your bank or card provider.
  
  If you have any further questions or need assistance, please dont hesitate to contact us. We appreciate your patience and thank you for giving us the opportunity to make this right.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one a fan of Ysera on TikTok. After she passed 1/20/25 I placed three orders.Jan 21 order # **JJ60C86XW82ANXCX20W1EVZO3cbc: Good morning Ysera T-shirt ($30.74). Jan 25th, Order #: **JJF4M1KF4C4J5WK3WGC1XSWS3da4, Good morning Ysera hoodie ($52.77)Jan 27th Order # **JJNCH261GZZ563XCTPQ878NG6f0f ***************** Pint glass ($$29.30)All were due to arrive in February. On 2/27 I emailed support.****** said they had to change productions partners. I believed them and ordered the goodbye Ysera hoodie 3/10($46.09)-Order number: **JP1F22J6Q7QWNTTA575P71SW05ea.On 3/14 he said they were finalizing things and expected to be caught up i a few weeks. On 3/31he confirmed still not processed.4/4 he said they'd be processed "soon". Since then I only get automated emails (almsot same words every time) from "*****". If I try to live chat I get a notification there is a 2-3 hour wait. If you call their 888# on the website it immediately says "busy". It's VERY sad they are taking advantage of the death of a beloved cat. I really wanted the items. Charly (creator/Ysera's dad) said Amaze told him they don't have any orders after her death. CON ARTISTS!

  Business Response

  Date: 06/12/2025

  Hi *****, 

  Thank you for taking the time to reach out, and please accept our sincerest apologies for the delays, lack of communication, and the frustration this experience has caused.
  
  We understand how meaningful these orders were in memory of Ysera, and we deeply regret that we were not able to fulfill them as promised. We also recognize how disappointing it must have been to encounter ongoing delays and inconsistent updates after placing your trust in us.
  
  Per your request, we have canceled all of the orders in question and issued full refunds. You can expect these funds to return to your original form of payment within three to five business days, depending on your bank or card issuer.
  
  We are truly sorry for the impact this situation has had both personally and emotionally. This was never our intention, and we are reviewing our processes to ensure no customer experiences something like this again.
  
  If you have any additional questions or concerns, please dont hesitate to reach out. We appreciate your patience and understanding, and we thank you for supporting Ysera's memory.
  
  With sincere apologies,
  Sierra

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** **********
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5/2/2025. Never received t-shirt. Contacted support on 5/25/2025. Received response stating no delivery date available at this time. Contacted support again on 6/7/2025 requesting a full refund. Received a generic response and then a claim number but no promised response (within 24 hours as stated) since then. I would like a full refund. This company should not be accepting orders and charging customers if they are having supply issues.

  Business Response

  Date: 06/12/2025

  Hi ******, 

  Thank you for reaching out, and I sincerely apologize for the delay and the lack of clear communication regarding your recent order. We understand how frustrating this experience has been, and we truly regret any trouble this has caused.

  Per your request, weve gone ahead and canceled your order and issued a full refund. The funds should return to your original form of payment within three to five business days, depending on your financial institution.

  Were currently working to improve our service and communication processes, and your feedback is incredibly important to that effort. Please dont hesitate to reach out if you have any further questions or concerns. Were always happy to help. 
  
  Best, 
  Sierra 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I ordered a woman's tank top. I have contacted the company several times. I keep getting emails back that they are back logged. So, I said cancel and they refunded the shipping charges. The shipping charges were refunded but not the cost of the item. $31.36. *********** name shows up on the credit card bill as AMAZE*BanjoQuestwww.AMAZE.COCA. The replies come from an ********** called zendesk so a real person is not working on this complaint. I feel like this is a scam.

  Business Response

  Date: 06/12/2025

  Hi ******, 

  Thank you for reaching out, and I sincerely apologize for the delay and frustration you've experienced with your recent order. We understand how disappointing this situation has been and regret any inconvenience it may have caused.
  
  As requested, we have fully canceled your order and processed a refund for the remaining amount of your order. These funds should appear in your account within three to five business days, depending on your financial institution.
  
  Please dont hesitate to reach out if you have any further questions or concerns. Were here to help and want to ensure everything is resolved to your satisfaction.
  
  Thank you for your patience and understanding.

  Best, 
  Sierra