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Average of 176 Customer Reviews
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Review fromMalvin F.
Date: 03/03/2025
5 starsMalvin F.
Date: 03/03/2025
**** was very helpful and informative, and **** answered all my questions and was very professional with all my needs
Home Warranty Services
Date: 03/04/2025
Thank you so much for your wonderful feedback! We're so glad to hear that **** was able to assist you and provide the information you needed. We'll be sure to share your kind words with her! If you have any further questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromArnold H.
Date: 02/26/2025
5 starsArnold H.
Date: 02/26/2025
Everything is perfect while I was talking on the phone with *******. I would recommend him to anyone. If I could give him more stats I would.Home Warranty Services
Date: 03/04/2025
Thank you so much for your kind words! We're thrilled to hear that ******* provided you with such great service. We'll be sure to pass along your feedback to him! Your recommendation means a lot to us, and we truly appreciate your support.If you ever need anything else, don't hesitate to reach out. We're always here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromPatrice F.
Date: 02/25/2025
5 starsPatrice F.
Date: 02/25/2025
Agent was super an very nice on dealing with herHome Warranty Services
Date: 03/04/2025
Thank you for your kind feedback! Were so glad to hear that the agent was able to assist you and provide a positive experience. We truly appreciate your comments and are here if you need any further assistance. Thanks again! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromElmon H.
Date: 02/25/2025
5 starsElmon H.
Date: 02/25/2025
**** helped me out today. I really appreciate her for that.Home Warranty Services
Date: 03/04/2025
Thank you so much for your kind words! We're glad to hear that **** was able to assist you today. We truly appreciate you taking the time to share your experience. If you need anything else, don't hesitate to reach out! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromMichael V.
Date: 02/21/2025
5 starsMichael V.
Date: 02/21/2025
I think the **** on the phone were all exceptional, especially *******.Home Warranty Services
Date: 03/04/2025
Thank you so much for your kind words! Were thrilled to hear that you had an excellent experience with our team. We truly appreciate your feedback and are happy to know our **** were able to assist you well. If you need anything else, please dont hesitate to reach out!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromKate
Date: 02/20/2025
1 starKate
Date: 02/20/2025
*****This company preys on people using fear tactics and then - they make it insanely difficult to cancel the policy.There's no way to get an actual person when calling their "customer service" to cancel the policy. They use an AI robot + you have to leave your personal information on a recording + they say they'll call you back - which they may do or may not do. But if/when they do - they will talk circles around you + give you assignments to do (such as emailing them documents) in order to cancel the policy - ABSOLUTELY INSANE.THEY WILL DO ANYTHING - ANY THING - TO KEEP YOUR MONEY. DO NOT DO BUSINESS WITH THIS COMPANY.Home Warranty Services
Date: 03/04/2025
Thank you for sharing your experience, we take customer feedback seriously, and your concerns about our cancellation process are important to us. Based on the information provided, weve been unable to locate any accounts associated with your name. It's possible that this review may be directed at a different company. However, if you have any additional details or information related to your account, we'd be happy to try and locate it and assist you ********** assist you with canceling your policy and ensuring this is handled as quickly as possible, please reach out to us directly. Well make sure you get in touch with a real person who can guide you through the process. Your satisfaction is important to us.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTKate
Date: 03/07/2025
For anyone reading these reviews, this company operates out of integrity. They hire people to post positive reviews, so be sure to filter through those to get to the real ones. They post responses that are gaslighting responses - it's truly unnerving, but I'm not going to participate. This response to my review is a total gaslight - 100%. They abused my mother for two solid weeks before I got her bank involved - that's the only thing that solved it. They prey on people's fear, particularly the elderly. I learned this from reading others' reviews here on BBB. It baffles me as to how these employees (let alone the management/owners) can even live with themselves.Home Warranty Services
Date: 03/17/2025
First and foremost, we take these matters very seriously, and it is never our intention to cause harm or distress to our clients, especially vulnerable individuals. We are committed to providing respectful and transparent service. We want to clarify that our response was never intended to be gaslighting. We genuinely tried to assist in resolving your concerns. Looking at your mothers file, we only spoke with her once, and after that, you continued to reach out to our customer service team, often speaking in an abusive manner, yelling, cursing, and making demanding requests. When you informed us that you were your mothers Power of Attorney due to health issues, multiple agents kindly advised you to submit the necessary documentation so we could further assist you. Unfortunately, we never received those documents, which prevented us from moving forward with her case. As a result, we have refunded the amount to your account to ensure your concerns were addressed fairly.We want to emphasize that we do not prey on anyone. We serve customers of all ages and are dedicated to assisting everyone in the best way possible. In this instance, we were genuinely trying to help with the request, but we kindly asked that the necessary steps be followed to ensure we could provide the best assistance. Additionally, I want to assure you and everyone reading this that all reviews, both positive and negative, come from verified customers. We are a legitimate company, and we do not pay for or encourage fabricated reviews. Its important to recognize that even highly regarded companies receive negative feedback because every customers experience is unique.If you would be open to discussing this further, we would appreciate the opportunity to resolve any remaining concerns. Please dont hesitate to reach out to us.Your feedback is invaluable, and we truly appreciate your input.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTKate
Date: 03/20/2025
More gaslighting. Not surprising. Not only did you not refund my mother's money after multiple calls by both my mother and myself - you (may or may not have, I don't know) "refunded" it because her bank contacted you regarding the issue having catagorized your behavior with her as FRAUD. In fact, her bank - one of the biggest banks in the ** (which I'll mention in my next comment if you keep harassing me) - considers your company to operate fraudulently. That's a fact, that's what they have told me. And, they're not the only ones. Anyone can ****** your company and find more information on that. Once the bank was involved, it was out of our hands, so we don't know what you did or did not do. That's actually, precisely what happened and the ONLY and ACTUAL way this issue was resolved. For those of reading this unfortunate drama - do not be fooled. This company/representative is absolutely gaslighting and will continue to do so because their fiscal bottom line depends on it. Full ******* terms of how many times they spoke with my 88.5 yr old mommy (who has the beginning stages of dementia) - oh, probably 5 or 6 times, not only one time, my goodness. For this person/company to say that - is an outright LIE. More gaslighting. One of the times she spoke with them (to try to resolve this issue), they put her on hold for almost two hours(!). The person never even came back to her. They just left her hanging. Who does that? To an 88.5 yr old woman with dementia? I'll tell you who does it - a company who preys on people, no matter who, no matter the cost. Mindblowing. Heartbreaking. In terms of my personal contact with this organization - they repeatedly dismissed me, passed me from person to person, gave me inordinately long wait times, made it impossible to speak with someone who could actually work with me to solve the issue (if they even have such a person?), and then - when finally, I did make contact with someone (who admittedly couldn't solve the issue) - insisted on giving me hoops to jump through (like emailing, calling in other alternate phone numbers, waiting for someone else to call me back, etc) in order to perhaps move to the "next step" of "possibly" solving the issue. Never any guarantee, never offering any clarity. And certainly never any compassion (not that a company needs to do that. But when you say you offer "customer care contact", I mean..) In fact, this one woman I finally(!) spoke with indicated that her mother had dementia as well - was shockingly rude (I thought I had at least maybe made an actual connection with someone, but alas..) - she started yelling at me, saying she couldn't do anything even though my mother had dementia and I was calling on her behalf and there was no one I could speak with to solve this, I had to call back, email in, wait for a return phone call, etc - so I then matched her energy and raised my voice, all the while knowing she had zero intention of solving the issue. Insanity. Trust me gang - you DO NOT want to engage with this unscrupulus company. You will be SO VERY UNHAPPY if you do. I promise you.Review fromDeanna D.
Date: 02/20/2025
5 starsDeanna D.
Date: 02/20/2025
I am a new customer of AHW! My experience today was excellent! **** helped me make a payment today and also set up autopay from my checking account!Home Warranty Services
Date: 03/04/2025
Thank you so much for sharing your experience with us! We're thrilled to hear that **** was able to assist you with your payment and setting up autopay. Its great to have you as a new customer, and were here to make sure everything continues to go smoothly. If you need any further assistance, please don't hesitate to reach out! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromCindy G.
Date: 02/19/2025
5 starsCindy G.
Date: 02/19/2025
****** in billing?. She knows what she is doing. Before I was able to speak with her the 3 other employees were unable to answer any of my questions OR able to guide to someone who could.Home Warranty Services
Date: 03/04/2025
Thank you for sharing your experience with us! Were so glad to hear that ****** was able to assist you effectively. We truly value her expertise and are happy she could resolve your questions. We apologize for any inconvenience you faced before connecting with her and appreciate your patience. If you ever need further assistance, dont hesitate to reach out were here to help! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromVictoria B.
Date: 02/18/2025
5 starsVictoria B.
Date: 02/18/2025
**** was very accommodating and answered my questions and sent me a text with other information.Home Warranty Services
Date: 03/04/2025
Thank you for your wonderful feedback! We're so glad to hear that **** was able to assist you and provide the information you needed. We strive to ensure every customer has a great experience. If you have any more questions or need further assistance, feel free to reach out!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromClark
Date: 02/14/2025
5 starsClark
Date: 02/14/2025
****** is great! She got to the information very fast and promises to check my account on the next due date to make sure my account is automatically paying this account. I left the call feeling like she really had my back!Thank you all.Home Warranty Services
Date: 03/04/2025
Thank you so much for your kind words! We're thrilled to hear that ****** was able to assist you quickly and make sure everything is in order with your account. We truly appreciate your trust and are so glad you left the call feeling supported. If you need anything else, don't hesitate to reach out. Thanks again for choosing us! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST
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