Reviews

Review Details

• Review fromSheila W.

  Date: 04/25/2025

  5 stars

  Sheila W.

  Date: 04/25/2025

  I just like to say I called in with questions and I had to leave my number to get a call back . ******* call me back in seems likes in seconds I was very surprised and happy to get a return call back that fast, Mr. ******* answered every question I had , also explained in detail so I could understand . When you dealing with people in customer service like ******* it makes life just little bit easier. He has the best customer service I have ever dealt with. He should be the poster child for Home Warranty Service.
  

  Home Warranty Services

  Date: 05/16/2025

  Thank you so much for your thoughtful message and for taking the time to share your experience. Were thrilled to hear that ******* was able to assist you quickly and clearlyand that his service made a positive ************* means a great deal to us to know that his professionalism and dedication made things easier for you. We'll be sure to share your kind words with him and the rest of our team. Recognition like this not only motivates our staff but reinforces our commitment to excellent customer care.We truly appreciate your support and look forward to continuing to serve you.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromDinora

  Date: 04/04/2025

  1 star

  Dinora

  Date: 04/04/2025

  Srta. ******** de departamento de reclamos fue muy ruda al tomar mi reclamo y negarlo sin estudiar mejor mi reclamo , no acept que le enviara fotografias para ver donde fue el dao (tuberia que alimenta de agua al heater water a menos de 5 pulgadas del equido por donde tiene su entrada de agua ). La ubicacin del equipo est all en un cuarto adjunto de el garage desde que se construy la casa y dijo que no era vlida, cosa absurda porque asi se construy y asi la compr. Las preguntas que me hizo marcaban una negativa , una malicia constante o predisposicin hacia mi reclamo , como esperando algo para negarme el caso. Su tono en momentos fue hostil. No tiene un buen trato con clientes. Me retiro de su compaa por *** razn y porque se neg a la posibilidad de evaluarlo de manera objetiva, con pruebas o imgenes que yo pude enviarles y por su falta de cooperacin a un cliente. Perder un cliente por los proximos casi 3 aos, por algo tan insignificante me parece un error.Con respecto a la srta. ****** de customer service no tengo ******, me escuch con educacin y cuidado y me dio un trato respetuoso. A **** si la felicito (a ******)
  

  Home Warranty Services

  Date: 05/16/2025

  Lamentamos sinceramente la experiencia que tuvo con nuestro equipo de reclamos.Le agradecemos que se haya tomado el tiempo para detallarnos su situacin. Nuestro compromiso es brindar un servicio justo, respetuoso y profesional a todos nuestros clientes. Tambin queremos agradecerle por reconocer la atencin de la Srta. ******. Nos alegra saber que **** pudo brindarle el trato que usted merece, y compartiremos sus palabras con ****. Lamentamos profundamente su decisin de dejar nuestra compaa y entendemos su molestia. Quedamos a su disposicin si desea darnos una ltima oportunidad para revisar su caso de forma objetiva.Gracias por habernos dado la oportunidad de servirle. Le deseamos lo mejor y quedamos atentos por si desea contactarnos nuevamente.We sincerely apologize for the experience you had with our claims department. Thank you for taking the time to share the details of your situation with us .We are committed to providing fair, respectful, and professional service to all our customers. We also want to thank you for recognizing Ms. ******* assistance. Were glad to hear that she provided you with the service you deserve, and we will certainly share your kind words with her.We are truly sorry about your decision to leave our company and fully understand your frustration. That said, we remain at your disposal should you wish to give us one last opportunity to objectively review your case, taking into account any information you can provide.Thank you for having given us the opportunity to serve you. We wish you the very best and remain available should you wish to reach out to us again.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromChristine B.

  Date: 04/03/2025

  4 stars

  Christine B.

  Date: 04/03/2025

  ******* was very helpful about canceling my home warranty and understood that I just couldnt afford it.
  

  Home Warranty Services

  Date: 05/03/2025

  Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're so glad that ******* was able to assist you with your home warranty cancellation and that he understood your situation.If you ever need assistance in the future or have any questions, please dont hesitate to reach out. We're here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromDamien L

  Date: 04/01/2025

  1 star

  Damien L

  Date: 04/01/2025

  0 Stars it made me choose 1. I am within 30 days to cancel and have my money refunded. I called them and the lady that answered refused to give me a refund. Saying I had to wait 10 business days for a policy packet to arrive before I could cancel. I do no want to wait I want it canceled now. I asked for a supervisor and was told no one is there except her. So again I asked her to cancel. She continued to say I can not cancel until I receive the packet. The packet wont change my decision. I just want to cancel. She then became rude and I became very frustrated as she spoke in circles about me not being able to cancel. So not only do I want to cancel because I don't want their service, now I want to cancel because I do not want to do business with some one like the lady I spoke with. She then hung up on me and blocked and ignored my phone calls. So now I cant even call the service number back. I have to find another way to get a hold of them to cancel my service. I am within 30 days to do so... seems like they are fighting me and refusing.
  

  Home Warranty Services

  Date: 04/15/2025

  We want to sincerely apologize for the experience you've had with our customer service team. We completely understand your frustration, and we assure you that this is not the level of service we strive to provide.We do understand that there could have been a better approach, and we truly value your feedback. The 30-day period is provided to allow you time to review the policy and fully understand the coverage it offers. This is to ensure you're aware of exactly what you're covered for, and if theres anything we can do to make it better or meet your needs, we are more than willing to assist.Upon reviewing your file, we see that you spoke with three different agents within an hour, and each agent confirmed that your cancellation was processed. It appears that there was some miscommunication, but please know that we have not blocked or ignored your attempts to contact us.We also want to confirm that your policy has been fully canceled, and a refund has already been issued to you. If there is anything further we can do to address your concerns or improve your experience, please don't hesitate to let us know.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromAnthony D.

  Date: 03/31/2025

  5 stars

  Anthony D.

  Date: 03/31/2025

  Thank you **** for your assistance today in getting me set up with my new credit card for automatic payments, and I also would like to thank you for being such a pleasant person to speak with, it makes taking care of business so much more easier, and a lot less stressful, thank you.
  

  Home Warranty Services

  Date: 04/08/2025

  Thank you so much for your kind words! We're so happy to hear that **** was able to assist you in setting up your new credit card for automatic payments and that her friendly demeanor made the process easier and less stressful for you.Well be sure to pass along your appreciation to ****. Shell be thrilled to know she made a positive impact!If you need any further assistance, please don't hesitate to reach out. Were always here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromMike H.

  Date: 03/19/2025

  5 stars

  Mike H.

  Date: 03/19/2025

  Friendly people there. My father is having memory issues and the young man ******* helped me sort out his account quickly.That says a lot about character, people that take the time to listen and understand their clients.
  

  Home Warranty Services

  Date: 04/08/2025

  Thank you so much for your kind words! We're so glad to hear that ******* was able to assist you and make the process easier during a challenging time. It truly means a lot to us that you recognize the care and attention we strive to provide to our clients.We will be sure to pass along your compliments to ******* were proud to have team members who take the time to listen and understand our customers' needs.If theres anything else we can do for you, please dont hesitate to reach out. We're here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromJon M.

  Date: 03/17/2025

  5 stars

  Jon M.

  Date: 03/17/2025

  **** was great. She was able to answer my questions and take care of my needs.
  

  Home Warranty Services

  Date: 04/08/2025

  Thank you for your wonderful feedback! We're so happy to hear that **** was able to assist you effectively and meet your needs. Well be sure to share your kind words with her shell be thrilled to know she made such a positive impact.If you have any other questions or need further assistance, please dont hesitate to reach out. Were always here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromJohn H

  Date: 03/14/2025

  5 stars

  John H

  Date: 03/14/2025

  ******* was great and wonderful at his job and out stanting out
  

  Home Warranty Services

  Date: 04/08/2025

  Thank you so much for your kind words! We're thrilled to hear that ******* provided you with such great service and made a positive impression. We will be sure to pass along your feedback to him. It's always wonderful to know our team is making a difference for our customers.We truly appreciate you taking the time to share your experience and look forward to serving you again in the future!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromKerri K

  Date: 03/14/2025

  1 star

  Kerri K

  Date: 03/14/2025

  This company cold calls people and makes you think that you have a warranty that is expiring when you don't even have one. They dont tell you what property they're calling about. This is all a scam. Run away, they are trying to get people to sign up for warranties for property you dont even own!
  

  Home Warranty Services

  Date: 04/08/2025

  Thank you for sharing your concerns. We sincerely apologize for any confusion or inconvenience caused. Please know that we are not a marketing call center, and we do not engage in cold calling. When customers contact us, we have all the relevant information in front of us and ensure that we verify everything with the customer to maintain transparency and accuracy.If you believe there was any misunderstanding or if you have any additional information or concerns, please don't hesitate to reach out to us directly. We are committed to resolving this matter and ensuring that you feel confident and well-informed.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST

• Review fromYuniesky T.

  Date: 03/13/2025

  5 stars

  Yuniesky T.

  Date: 03/13/2025

  En mi experiencia con el seor ***** fue excepcional muy buen trato,buena atencin y lo ms ********** muy diestro en su trabajo yo le **** 10 estrellas, una recomendacin para el futuro de su compaa sigan contratando personas con su conocimiento y muy buena educacin le dio muchas gracias por la atencin prestada a mi caso.
  

  Home Warranty Services

  Date: 04/08/2025

  Muchsimas gracias por tomarse el tiempo para compartir su experiencia! Nos alegra saber que ***** le brind un excelente servicio y que qued tan satisfecho con su trato y habilidad profesional. Sin duda, valoramos mucho sus palabras y nos motiva a seguir contratando a personas como l que reflejan tan bien los valores de nuestra compaa.Agradecemos tambin su recomendacin y nos aseguraremos de seguir mejorando cada da para ofrecer el mejor servicio a todos nuestros clientes. Esperamos poder atenderte de nuevo pronto!Thank you so much for taking the time to share your experience! We are thrilled to hear that ***** provided you with excellent service and that you were so satisfied with his professionalism and friendly approach. Your kind words are truly appreciated, and they motivate us to continue hiring people like him who represent the values of our company so well.We also appreciate your recommendation and will continue working to improve every day in order to provide the best service to all our clients. We hope to have the pleasure of serving you again soon!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST