Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a citation back in April, for the amount of 131$ two infractions on one ticket however recently I changed addresses and didnt get the courtesy notice(s) until after the due date. The amount Has now doubled from 131$ to 259$ and for the last two and a half weeks Ive been calling citation processing centers customer service line only for the automated service to hang up after prompting you with a few options once you select ticket reduction the system automatically ends the call. I am just trying to take care of this citation that is now affecting my registration at dmv at this point cpc has very little alternative payment options / solutions to resolve this within a timely manner it essentially feels like citizens who make honest mistakes are being cornered into paying an absurd amount at least it feels that way under my circumstances and to make matters worse they do not have a nearby location or local offices easily accessible to the public in order to dispute such matters in person rather than being told over the phone by a robot that they basically cannot do anything to help you even if youve filed for a written appeal or deferred payment option

  Business Response

  Date: 07/14/2023

  Hello,

  Please provide a citation and/or plate number so we can look into your request.

  Thank you,

  Citation Processing Center

  Customer Answer

  Date: 07/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an appeal online and had to try multiple times due to extremely buggy website, which is shocking considering the importance of needing to pay parking tickets. Eventually I had to assume the appeal went through despite not receiving any email confirmation. I never found a reply in the mail either. I just checked the website and my appeal was submitted and rejected, which Ill accept, but now after not hearing a word Ive learned the fine is past due. Im willing to pay the original fine, but not the late fee which was a result of an incompetent website and lack of successful communication. Please adjust and I will pay the original fine. Thanks.

  Business Response

  Date: 07/12/2023

  Hello,

  Please provide your notice number or citation number so we can look into this further.

  Thank you. 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called your customer service more than 100 times the past few days for a violation that was issued on 7/4/2023. Phone numbers were left in order to receive call backs. However, no one has ever answered my phone call nor called me back. This is a scam and an example that policeman and private business collusion. I need someone to contact me ASAP so that I can file an appeal for this violation.

  Business Response

  Date: 07/11/2023

  Hello,

  We see you spoke to a representative on 7/10 and the appeal process was provided.

  Thank you,

  Citation Processing Center

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a parking citation that was issued back in May and did not receive a notice about till some time nearing the due date. I submitted a request/appeal to the Citation Processing Center website explaining the issue and have not been able to receive a response back or indication of whether or not my request/appeal was approved or denied. I have called the phone number several times over a few weeks, putting in my number for a call back and never have I received such thing what so ever. The only thing that I can clearly see regarding some sort of real answer that is still yet vague is the citation on the website under status reads," 05/30/23: Review - Request Accepted" to which I am unsure of the status.I have questions regarding this and it's very upsetting the fact that the phone option of speaking to live agents is practically unreachable and there is not a lot of help or understanding to what is presented before me via the website. How am I supposed to know what's going on if there is no way of reaching anyone through a phone service that is provided. I really just need some answers. Thanks

  Business Response

  Date: 06/14/2023

  Hello,

  Our customer service representative was able to make contact with you this morning and provide details on how to look for when the issuing agency enters judgment on your appeal. Please let ** know if there's anything additional we can answer for you and we are happy to assist. 

  Thank you,

  Citation Processing Center

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam!I received duplicate parking tickets for snow removal when I wasn't able to move my car in a snowstorm. There was a miscommunication, and AAA had contacted ***** PD twice to let them know they were attempting to tow it and ***** PD said it was okay just to wait until the roads were plowed so that I could move it. When I arrived the next morning, ***** PD said I should be able to easily dispute the tickets with the information from AAA, since they had provided them the information. Anyways, it was two duplicate tickets for $267 each within 45 minutes of each other, when I shouldn't have been ticketed. It would be easy to resolve it but the CitationProcessingCenter is a straight up scam. There's no way to appeal. I've sent two letters with photos and all the information and each time they send back the appeal as denied. This time - "You have requested an administrative hearing; however you have failed to provide payment in full or completed waiver form" but there's no forms online and no way to find them and no forms included with the correspondence. The phone lines ring then disconnect after 10 minutes. So basically there's no way to appeal without paying the $600. SLT needs to stop using their service immediately.

  Business Response

  Date: 05/31/2023

  Hello,

  Our customer service team attempted to call you yesterday and today, however there was no answer. The voicemail is not set up to leave a voicemail.

  The results of your administrative review letter containing the results entered by the issuing agency outlined the hearing request requirements per ********** Vehicle Code. CVC does require payment of the full bail amount to submit the hearing request or a completed hardship waiver to waive pre-payment of the bail amount to request the hearing. To date we have not received payment of the penalty or the request for the waiver form so the hearing request is not complete. If you pay the citation by the deadline, 6/1/23, the hearing can be granted in accordance with ********** Vehicle Code.

  If you have any further questions, please contact ************.

  Thank you, Citation Processing Center

  Customer Answer

  Date: 05/31/2023

  Hello,

  The problem is that the waiver form isn't available anywhere - it wasn't mailed, it isn't available online. 

  Regardless, I paid the citations - I would like a hearing as Tahoe PD advised several times that the car would not be towed or ticketed.

  Thank you,

  ******

   

  Business Response

  Date: 06/06/2023

  Hello,

  Your phone hearing will be scheduled and you will be mailed the schedule letter with the hearing details. One citation has not yet gone through the first level review by the issuing agency so that was placed on hold for that review process. 

  If you have any questions, please contact ************.

  Thank you,

  Citation Processing Center

  Customer Answer

  Date: 06/08/2023

  Thank you for the response. 

  What does it mean that the citation has not gone through the first level of review by the issuing agency? 

  What do I need to do to appeal the citation?

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a violation on 12/9/22, had it corrected at the ************ Civic Center by an OC Sheriff and mailed the correction along with the $10 check to cover the fee less than 15 days after receiving the violation. I just received a notification via mail saying the fee is now $86 an I could face vehicle impoundment, registration restrictions, and tax refund attachment because payment wasn't received. I called to discuss this as I sent payment and correction and did not get a call back for 24+ hours. On that call they continue to reinforce that, unless I have proof that the check was deposited by them, that I didn't pay and have to pay additional penalties. I then received a callback from a manager ******************************************************************************************************************************************************************* When I originally tried to pay online, they said I could not because I needed to show proof of correction. I then asked if I could go in person as I am less than 15 minutes from the address listed and they do not allow that. So they're pointing blame at the post office for losing the mail and I am liable for the penalty for their requirement.A business like this should allow for reasonable methods of correction and/or payment that allow for concrete proof of correction while eliminating opportunity for outside party influence. Their service, processes, and overall strategy is to get you off the phone as quickly as possible and have no interested in serving the community that they were hired to serve

  Business Response

  Date: 06/05/2023

  Hello,

  We have passed along your complaint to the issuing agency to determine if they will waive late fees as the mailed information you stated was sent was not received. Should we hear back from the agency if they'll allow late correction and payment, we will pass that information along. As of now, all the Citation Processing Center can do is state the amount due is due to be paid in full. 

  Thank you,

  Citation Processing Center

  Customer Answer

  Date: 06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this answer would be satisfactory to me currently.  I will wait for the business to perform this action and, if it does, will consider this complaint partially resolved. I do feel that the methods required by the business are unreasonable and the lack of flexibility can negatively impact individuals that followed all of the correct processes like myself.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an intercept funds notice that doesn't belong to me. This was an awful surprised that the citation processing center took money ($83) out of my state tax! The ticket given was to a vehicle I have never own, they told me to get a vehicle record from the *** to start the appeal process. The dmv wouldn't give me a vehicle record because the vehicle was NEVER in my name! So how did they get to garnish funds without proper documentation?!The citation #P1014006 it happened on 5/6/2018!! Clearly, this person is not me. I am stuck! The citation processing center does not pick up the phone!

  Business Response

  Date: 05/16/2023

  Hello,

  We see that you have spoken with our customer service 3 times since the intercept and the process to submit an FTB Dispute was provided twice. If you have any questions on the process, please reach out to ************.

  Thank you, 

  Citation Processing Center

  Customer Answer

  Date: 05/16/2023

  The citation processing center has advise me of the process to appeal however, they have failed to provide me with an alternate solution as their process to appeal doesn't work in my case. They stated that I needed to get a copy of the vehicle history from the **** the *** would NOT give me a copy because the vehicle in question has NEVER been under my name. 

  Business Response

  Date: 05/18/2023

  Hello,

  After looking into this further, the intercept has been requested a refund back to you. Our customer service team has left a voicemail to confirm where the refund check should be mailed. 

  Thank you, 

  Citation Processing Center

  Customer Answer

  Date: 06/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency processes parking citations for a local community college. They have a means for contesting a ticket. Mine said my permit was not displayed. I attached a photo showing that the permit was affixed to the window on the date the citation was issued. My appeal was denied, with no reason cited other than 'no permit displayed.' I filed a second appeal, which must be accompanied by payment! The website says you will be contacted either via phone or via letter. More than 6 weeks later, I have received no contact. The website says, "Written hearing scheduled for 04/24/2023 at 11:30AM," but I have not received any letter. I called the phone number more than ten times today trying to reach someone. Many times it disconnects. Finally, after a long hold, it said I could opt to be called back. More than 90 minutes later, I have received no call. I think the plan is to take my money for this falsely issued ticket.

  Business Response

  Date: 05/12/2023

  Hello,

  We show your call back being completed yesterday 5/11 and the representative spoke to you and escalated the request to follow up with the judgment.  Once the independently contracted hearing officer has been followed up with, you will be contacted and a judgment letter will be sent via USPS. 

  Thank you, 

  Citation Processing Center

  Customer Answer

  Date: 05/22/2023

  I can't reply to the last message from BBB, but as of 5/17, I have had no further phone calls or the promised letter via **** from Data Ticket Inc. I can't imagine that the letter from within CA would take this long, nor can I imagine that a letter that was supposed to arrive nearly 4 weeks ago would normally be this late. I am still contending that I am fraudulently being charged for this ticket.
  

  ***************************;

  Business Response

  Date: 05/23/2023

  Hello,

  A voicemail was left on 5/17 notifying you that the citation was dismissed. The status can be viewed on the website. A letter with the dismissal notification was mailed via **** on 5/18 and a refund has been requested. 

  There are no further charges and the issuing agency has been notified a refund is due to you due to the dismissal as the issuing agency handles the refund process. There is nothing further for the Citation Processing Center to do at this time.  

  Thank you,

  Citation Processing Center

  Customer Answer

  Date: 06/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a handicap violation in error, my placard was placed on the mirror but had fallen off. I appealed the citation, when they finally responded I was told to submit documents online which I did, then later I was told something was missing, I had called again to inquire and was told to just send in the placard ID along with $25 and request a hearing which I did, they advised that my request was never received, I do have my **** tracking proof that it was received before the deadline. Now the ticket has doubled and DMV added it to my registration fees, I have called numerous times and the phone hangs up. I do and did have a valid placard at the time of cite.

  Business Response

  Date: 05/10/2023

  Hello,

  The issuing agency reviewed your citation and the statements provided previously. On 5/9 we provided the response from the issuing agency to you via our *************************** and on 5/10 a supervisor called and left a message as well. 

  The information provided by the issuing agency has again been provided below:

  The Results of the Administrative Review was mailed to the appellant on 02/07/2023. The documentation submitted after the administrative review was completed are insufficient to dismiss the citation as a copy of the placard was not provided and the issuance date shows 09/30/22, which is after the citation date. The appellant failed to request an administrative hearing or to pay the citation is full, and at this time, is on DMV hold. Appellant has forfeited further rights to appeal the citation and payment in full (includes delinquent penalties) is required to remedy the citation.

  Unfortunately the Citation Processing Center is unable to make any changes to your citation. 

  Thank you,

  Citation Processing Center

  Customer Answer

  Date: 05/11/2023

  A placard is good for 2 years, I have the identification card showing the expiration date of 06/30/23. I sent in the notice to request a hearing and the waiver for the $25 as I was told by your rep. I called and was advised that your company did not receive the request for a hearing by the due date. That incorrect, I have the **** proof that it was delivered to your company prior to the deadline. I called again and was advised that a response from the issuing city has not been received, I spoke with the ******************* and was told that the information provided to me by your company was incorrect. I have called numerous times and the agents provide different info regarding my case. My placard was valid at the time of cite. The placards are good for 2 years. Recently one of your agents advised me to get a placard history from the **** I am currently waiting for the report.  If placards are valid for 2years, why is it that you will not accept the *** ID proof which shows an expiration date of 06/30/2023? I still have the copy that was sent in with the cite# written on it. I have all the documents and will have no other choice but to seek a resolution through small claims court. I have requested a supervisor on many occasions and like always they seem to brush me off. I can submit all the documents here if you wish? The request for a hearing and a waiver regarding the $25 fee was sent prior to the deadline date via **** with a tracking number of **** **** **** **** **** 16 delivered on 02/23/2023 at 11:06 AM. Nobody at your company seems willing to listen to me.

  Business Response

  Date: 05/15/2023

  Hello,

  The ******************* has provided the response sent 5/10 including confirmation your documents were reviewed. As the City's review indicated, the placard ID card you provided was issued on 9/30/22 which is after the citation date.  The citation will be due in full and this is direction provided by the issuing agency.  This information has been provided previously via phone as well as in a voicemail from our customer service supervisor. 

  Thank you, 

  Citation Processing Center

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citations Processing Center need to be held accountable with stiff fines, penalties and interest every time they intercept anyone's State Tax returns that is in no way, shape, form or fashion responsible for the debt! Also, I found that it's impossible to resolve the issue by phone or by their website! How is the **************** *************** associated with such underhandedness? My daughter is grown and on her own, and at 35 years old she's an adult according to state laws in all 50 states! If she hasn't learned how to park her own car (not in my name) in a place that is not violating any laws that's her problem, NOT MINE or my wife's! Go pick the darn car up with a tow truck! And Citation Processing Center need to stop taking the easy way out! Every time someone puts a ticket on HER car, that's where you should look first to go and hold the right person accountable! But most importantly, make sure that the FIRST, MIDDLE and LAST names are the same on that debt before you hold anyone responsible for any debt you are trying to collect on! Like I said, Citations Processing Center need to be held accountable with stiff fines, penalties and interest every time they get it wrong! I bet they'll be more careful when they do that! Not only are they are allowed by the ******************* to act recklessly but the State is helping them! Stop abusing the middle class like this!

  Business Response

  Date: 05/05/2023

  Please provide additional information such as a citation number and/or plate number as well as the issuing agency so we can further look into this. Our customer service department did contact you so please feel free to call them back with this information to allow ** to investigate the complaint. 

  Thank you!