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Business Profile

Optical Equipment

Zenni Optical

Reviews

Customer Review Ratings

4.43/5 stars

Average of 1,107 Customer Reviews

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Review Details

  • Review fromHilary K

    Date: 02/07/2025

    5 stars
    great! love everything about it. Already planning my next few pairs of glasses.
  • Review fromJose M

    Date: 02/06/2025

    5 stars
    Received my second pair of glasses and I would like to say that they are the best quality of glasses I have ever owned. I will continue to use your product and services.
  • Review fromJeannie J

    Date: 02/05/2025

    5 stars
    Great fit, prescription is perfect. Fast delivery, too. Good selection of frames and lenses and the website is easy to use for search, filtering, and ordering. I highly recommend these
  • Review frommiguel p

    Date: 02/05/2025

    5 stars
    Love the lens the frames could be better but other then that I happy they work I can see all day without stressing my eyes out
  • Review fromRob S

    Date: 02/04/2025

    5 stars
    Great glasses - stylish - prescription was perfect (pretty strong with no-line progressive lenses) ad they fit great out of the box. I've had them a week and so far - very pleased. Haven't noticed any glare, and they're very clear. Got the thinner lenses and they're great. Lightweight. This is my first order from Zenni - quality seems on par with all the other glasses I've purchased in the past - all more expensive. I'll definitely order from Zenni again.
  • Review fromrichard e

    Date: 02/04/2025

    5 stars
    I have purchased over a dozen pairs of glasses from Zenni over the past several years. The quality is always good. The selection is great. Delivery is almost as fast as my local eye doctor, and you can't beat the price. At these prices I have been buying glasses for all kind of special activities.
  • Review fromElisabeth H

    Date: 02/01/2025

    5 stars
    Always fast delivery and whole process very easy. And always look exactly how I pictured them! Ive been using Zenni for years and you never disappoint ??
  • Review fromPatricia D

    Date: 02/01/2025

    5 stars
    I have used Zenni for the last few years and have purchased 5 pairs of glasses. I love their quality, had no problems with them and the price is amazing. Their customer service is top notch!
  • Review fromChenne R

    Date: 01/31/2025

    1 star

    Chenne R

    Date: 01/31/2025

    Horrible glasses I couldn't understand why I had such a problem wearing their glasses. So, when I went to my yearly eye appointment the doctor took my glasses before they gave me my new prescription. My ophthalmologist informed me that the glasses were nothing more than glass and suggested they be trashed. So, buyer beware have them checked by a reputable eye doctor

    Zenni Optical

    Date: 02/04/2025

    Thank you for your review. We are sorry to hear that you have experienced trouble with your glasses. Please reach out to us via email at *********************************** by phone at **************, via chat on our website, or on social media with your order number, as well as a copy of the original written prescription, and we would be happy to assist you.

  • Review fromGlynis B

    Date: 01/31/2025

    5 stars
    Excellent experience. Easy online website, great selection of frames and modifications options. Shipping was timely and the prices are reasonable compared to optometrist offices. Definitely recommend!

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