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Average of 1,107 Customer Reviews
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Review fromCathy R
Date: 08/26/2022
5 starsLove my new Zennis! They actually came faster than I had expected!Review fromChristina D
Date: 08/26/2022
5 starsI ordered my glasses, and when I received them, the prescription was correct, but the lenses were dark. MY MISTAKE, I ordered the wrong ones. They let me return them, gave me 100% credit, so I was able to get the right ones and they are perfect! Will never go anywhere else.Review fromNicole R
Date: 08/26/2022
5 starsGlad I found this company. I now have a pair of glasses for every occasion.Review fromCelina G
Date: 08/26/2022
5 starsMy order came quick! The blue light prescription lenses are perfect for my new work at home position! Thank you so much! This is my fourth pair of glasses.Review fromMakia H
Date: 08/26/2022
5 starsI love my new glasses and the price! I will definitely buy more!Review fromLane C
Date: 08/26/2022
5 starsGreat products, great prices. Good communication and shipping tracking. Very satisfied.Review fromEugene C
Date: 08/26/2022
3 starsEugene C
Date: 08/26/2022
The glasses looked very good but they were too small for my son. I wish they had fit because the look was nice. If you have smaller children these glasses would be great.
Zenni Optical
Date: 08/29/2022
Thank you for posting your Zenni review.We were sorry to learn that the eyeglasses frame you selected for your son on your August 11, 2022, order, o4596223433 full-rim, rectangular, flexible-plastic, spring-hinged, blue frame *******, with orange highlights and a frame width of 124 millimeters was too small to fit him well.Consequently, we apologize for any disappointment you and he experienced as a result.Therefore, it was good to see that you returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account.It was also good to see that you placed a new order, o4993629186, on August 28, 2022, for a new pair of eyeglasses for your son, with our Blokz blue-light-blocking feature, just like the last order, and that you used the store credit we had issued toward the payment of the order.The frame from this order is full-rim, rectangular, flexible-plastic, spring-hinged, black frame ******, with a frame width of 136 mm.We hope that this frame will fit your son well. Moreover, we would like to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our *********** that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.We hope that this information is helpful.However, if you measure a pair of glasses your son has now that fits him well and looks good on his face, and the frame width is either more or less than 2-mm wider or narrower than the 136-mm frame width of frame ******, insofar as your order o4993629186 was placed yesterday (August 28, 2022), you may cancel this order today, August 29, 2022, for a full-store-credit refund, and then shop for a frame that matches the dimensions within 2-mm of the frame that fits him well.If you would like to contact us to cancel this order today, please telephone Zenni ***************** at **************, and anyone who answers will be eager to assist you when you provide the order number, o4993629186.If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.Alternatively, you may email us, at *********************************** and if you choose this communication method, please put your order number, o4993629186, in the subject line of the email and in the body of the email please advise that you would like to cancel this order for a full store credit refund.If you would like to cancel this order, we hope to hear back from you today. But if you confirmed that frame ****** should fit your son well, you do not need to contact us. We will start making these glasses tomorrow, September 30, 2022.We thank you again for posting your review, and we hope that this response is helpful.Review fromYesenia R
Date: 08/25/2022
2 starsYesenia R
Date: 08/25/2022
The lenses have a tint that I'm not a fan of or want. Other than that they are cute.Zenni Optical
Date: 08/30/2022
Thank you for posting your Zenni review.The email address you provided with your review did not bring up any orders, but when we used your name and Zip Code to look up your order, we found one placed on August 9, 2022, for one pair of single-vision distance eyeglasses without a tint, but with our Blokz blue-light-blocking feature, in order o4075608667, with a different email address as the Zenni username.The frame selected for this order was full-rim, square, mixed-material, clear frame *******, with gold temple arms and a frame width of 137 millimeters.If the tint to which you are referring is light yellow, we want to advise that this slight hue is caused by the blue-blocking property of the Blokz.This order was delivered to you on August 12, 2022, according to the U.S. ************** website.This means that it is within its 30-day warranty period, which starts the day the glasses are delivered.If the yellow cast on the lenses is bothersome enough that you would like to return the glasses that, otherwise, you say you like, you may return these eyeglasses to us for an inspection of the yellow cast on the lenses or for one of our two refund options either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.If you would like to return the glasses for an inspection, and if our inspection finds that the lenses are too yellow, we will offer to remake them for you for free.Therefore, we invite you to telephone Zenni ***************** at **************, and anyone who answers will be happy to assist you when you provide the order number, o4075608667. If you advise that you want to return the glasses for an inspection, we will email you instructions to return the glasses for an inspection, and we will also email you a prepaid mailing label to use for return postage.If you advise that you want to return the glasses for one of the two refund options, when you tell the representative which refund you prefer, they will email you the relevant return instructions, and the prepaid mailing label.If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.Alternatively, you may email us at *********************************** and if you choose this communication method, please put your order number, o4075608667, in the subject line of the email and in the body of the email, please note whether you want to return the glasses for an inspection or for one of the two refund options.In addition, you may take a picture of the lenses that shows the yellow cast and email the picture to us at the email address above. If you telephone us, the customer service representative may ask you to email the picture to them so they may see how yellow the lenses are.If we can tell that the lenses are too yellow from the picture, we will offer to remake the glasses for you for free, and you will not have to send them back to us.We look forward to hearing from you, in the hope that we may resolve this matter to your satisfaction.Review fromJohn B
Date: 08/25/2022
5 starsVery pleased with the prompt delivery and the sunglasses. But please don't inundate my mailbox with emails.Thanks.Review fromOscar L
Date: 08/25/2022
5 starsOver all good experience. My issue was the sizing of the glasses a little small but hey for the price and all. Its a good deal. I have ordered in the past and loved them. I just Know I needs to pay more attention on my end for the sizing of the glasses :p but, I am and will continue to be a customer!
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