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Business Profile

Optical Equipment

Zenni Optical

Reviews

Customer Review Ratings

4.43/5 stars

Average of 1,107 Customer Reviews

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Review Details

  • Review fromSabrina T

    Date: 08/25/2022

    5 stars
    Always great customer service and speedy shipping. I've been ordering from them for a few years and have referred several family members. Love the prices, which means I can have a rotation of glasses to wear everyday to match outfits. LOVE ZENNI OPTICAL!!
  • Review fromNick V

    Date: 08/25/2022

    5 stars
    Received my order timely. Right from the package, I put them on and they were perfect! No adjustment necessary. This is my 4th pair from Zenni and they have never missed. Price and quality on the *****
  • Review fromDevonte R

    Date: 08/25/2022

    5 stars
    I have ordered many times from Zenni. I absolutely love each pair,I wear glasses pretty much all the time, so I love making them apart of my fashion. Once I learned how to enter my prescription everything was easy sailing. On top of the shipping being pretty fast without paying extra. I get so many compliments on my glasses! I will be staying a customer.I will add the new changes to how to order confused me at first, however once I really took my time I realized how the new changes worked.
  • Review fromMason T

    Date: 08/25/2022

    5 stars
    I have had no issues with ordering glasses from this company. I've returned once due to the fact I had set the PD incorrectly and I was able to get a full refund. The glasses seem reasonably priced compared to going through an Optometrist. They seem to have a decent amount of options and the glasses arrive to my location in a a good amount of time with no problem.
  • Review fromCYNTHIA L

    Date: 08/25/2022

    5 stars
    Zenni is very affordable and has ******************. I have already purchased a couple pairs for the price of just one elsewhere.
  • Review fromLeigh S

    Date: 08/25/2022

    5 stars
    Highly recommend! I can't believe I've been spending so much on glasses for all these years!
  • Review fromStorm R

    Date: 08/25/2022

    5 stars
    Great glasses and great customer service. ******* delivered in a timely manner.
  • Review fromClaire N

    Date: 08/25/2022

    5 stars
    First time buyer and I am beyond impressed! The glasses are just what I expected and are perfect in every way. Thank you Zenni for an affordable alternative to buying over-priced glasses at the eye doctor.
  • Review fromDevin A

    Date: 08/25/2022

    5 stars
    I ordered a pair of glasses. They were delivered promptly, the prescription was correct, I like the style, and they fit very well. This was my fourth order with Zenni optical. I have not had a problem with any of these orders. Many of the other reviews on this site do seem to be semi-literate people who have entered their prescriptions incorrectly and want to blame someone else for their mistake. That's a shame, because Zenni is the VERY BEST place for people without vision insurance coverage to purchase affordable glasses.
  • Review fromOluwakemi A

    Date: 08/25/2022

    5 stars
    I ordered reading glasses just to text their products and I am very happy with it. Will order for distance very soon.

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