Business Profile

Industrial Manufacturers

The Clorox Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Clorox Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two clorox mops on may ******* while using the mops one of the broke while using causing me to injured two-three fingers i contacted the number on the pack to inform them i briefing talked to *** ***** he said he would send a incident report to my email i never received it soon after i lost phone service while waiting on a new phone but when i tried to contact them again i was ignore ny fingers were injured i don't know if the product was defective or damaged in the store unbeknownst to me i have sensitivity and numbness in my fingers i was in moderate pain i was not able to work do housework or due basic hygiene because of the injuries and even having long term numbness
Business Response
Date: 06/03/2025
This is a license product and we will let the ********************** know ********************** wants to be contacted.
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last week I emailed Brita on their website's intranet to inform them that my Brita bottle is defective and no longer works at all. I requested a refund to my original method of payment but have not received any response yet. Attached you will find my record of purchase from ******.
Business Response
Date: 06/02/2025
We will contact consumer and investigate.
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Clorox company makes liquid plumber. Liquid Plumber says it's guaranteed people when you call the number on the bottle people get very nasty and won't guarantee the liquid plumber. I would like my Liquid Plumber refunded please my total cost was $18.62 and yes it did not work oh my God yes
Business Response
Date: 05/21/2025
Consumer will be contacted and reimbursed.
Customer Answer
Date: 06/06/2025
This is *** ****. I have not got a contact by clorox. They told you that consumer would be contacted. I have not been contacted. Can you see to it that I'm contacted so we can arrange reimbursement. Thank you
Business Response
Date: 06/06/2025
We will investigate to see if consumer had a receipt for proof of the purchase. We are getting consumers wanting a reimbursement but it states on bottle you need your receipt.
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased Clorax Bleach Tabs at a local ****. When we opened the box the tabs were all crushed and broken. We sent pictures and contacted Clorax. It has been over a month with no response. We checked yesterday and the tabs are almost gone meaning what should have lasted 3 months lasted 1 month. We would at least like a response from the Clorax company. THANKS! PS We also included a copy of our receipt in our email.
Business Response
Date: 03/17/2025
We will contact consumer and reimburse fort he product.
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We appreciate the quick response from Clorox.

Sincerely,

****** ******
Customer Answer
Date: 04/11/2025
I am writing to you as you were the Disputes Resolution Specialist who handled our complaint against the Clorox Company. Our complaint (ID ********* was listed as resolved because we agreed to Clorox's agreement to contact us with a settlement. As of this date, almost a month since we agreed to the resolution, we have not heard from Clorox in any form. We do not believe Clorox has acted in good faith and would like to reopen the complaint with their unresponsive behavior added to our complaint. There agreeing to one outcome, and then reneging on that promise, is a perfect example of bad business practice and should not be reinforced.

Warm Regards,
Business Response
Date: 04/11/2025
We will request consumer a reimbursement.
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After purchasing several clorox items and several uses I started notice severe skin irritation over my body my back arms and neck etc burning sensation an rough skin after discontinued use of products some of the issues has resolved but I will make an appointment with an dermatologist to see if i need medical treatment for the remaining issues .I also notice that using the product together cause damage and fading to clothing and sheets towels and other bedding I tried contacting clorox
Business Response
Date: 02/13/2025
We will investigate this incident.
Customer Answer
Date: 02/13/2025

Complaint: 22934020

I am rejecting this response because: I received a phone call the person said that they send an email for me to submit documents and receipts and I have not received the email.

Sincerely,

***** V *****
Business Response
Date: 02/13/2025
The email has been sent.
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a step trashcan from Glad some time ago and the plastic harness that holds the lid to the can snapped leaving the lid ajar and not quite functional.On 12/10/24 I contacted Glad using the chat feature on their website in the hopes of acquiring a replacement part. They directed me to email or call a subsidiary ********************* and I did that same day (12/10). On 12/17 I had not heard back yet, so I contacted the Glad chat and was told to wait the full 5-7 business days. I contacted them again after the 7 business days and Glad chat escalated my issue internally and I was told it would be 2-3 business days for that team to contact me.The week of the 23rd I reached out again to the Glad chat team (I still had not heard anything at that point). I was told that because of the holidays I should wait another week to hear back.On Dec 30th I wrote and submitted a formal complaint letter.On 1/6/25, I reached out to Glad chat team and was told they were in receipt of the letter and could not set an expectation of when I would hear back from Glad. I asked to speak with a VP as there had been multiple service breaks and at that point the chat agent closed the chat.I'm looking for someone to reach out to me to resolve this.
Business Response
Date: 01/06/2025
I will investigate but I believe this is a Licensed Product.
They will have their own phone number and agents.

Customer Answer
Date: 01/07/2025
Better Business Bureau:

Separate from this complaint, Glad reached out with a satisfactory resolution.

Sincerely,

***** *******
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible customer service outsource for *********************** Bees baby So on December 12, 2024 I placed an order for three items. The size of my items are supposed to be 0 to 3 months. When I receive the items They were 3 to 6 months. When I call Customerservice to find out what happened like what did I receive the wrong sizes? The lady I spoke to on 12/29/2024 Was super rude. When I asked her what happened she was basically like I dont know youre the one that placed the order extremely rude and I was like well then you need to redo this order but we return it and get my right sizes. She said oh no I cant do that. We cant do that.. when I requested to speak to a supervisor, She said oh theres no supervisors there. I cant transfer you then I said why when did the supervisors leave? She said oh the supervisors are in ****** and they left at 5pm. Thats weird because its 3 oclock in ****** right now. She said OK let me transfer and reach out to them and she ended up just hanging up on me very horrible **************** I dont think Ill buy anything from this company again.
Business Response
Date: 12/20/2024
We will investigate this complaint.
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ebi ***********
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two containers of dishwashing soap one for me one for mom-in-law. Gooey stuck melted in container. Made phone call to customer service number on container they say they are not responsible call Clorox Clorox is the manufacturer. Number on package customer service is inept. Phone ********************** they tell me they don't make this product yet their name is slapped all over it??! To make matters worse I purchased two more at ******* so I'd be covered throughout the holidays. In the meantime each of these was $12 totaling $24 plus tax. The folks on the customer service line for ********************** didn't know what to do with me we're also inept, slow if not working from home paying to much attention to other things and not their own customers! Shame on ********************** please help me get a refund. Thank you
Business Response
Date: 11/20/2024
I am very sorry but we do not make any Dishwashing products. I will investigate but I am not aware of any dishwashing products.
I just found out it is one of our licensed products by New Wave.

Consumer can call **************

Regards,

Clorox Company

**************
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Based on the PawPointsRewards program we switched to exclusively use the ScoopAway litter brand. We also asked our volunteers and followers to donate their rewards points to us hoping we could claim the promised free litter boxes as rewards. Our members have accrued lots of rewards points for us and in the meantime the PawPointsRewards has removed ALL rewards from their program. We contact them asking for comment and they just said "we are constantly changing rewards". This was months ago and nothing has changed. We are devastated by how The Clorox Company treats their customers, especially when they are registered non-profit animal rescue organizations.
Business Response
Date: 10/28/2024
We will investigate this incident.
Customer Answer
Date: 10/29/2024

Complaint: 22479478

We are rejecting this response because we were contacted by The Clorox Company in a rather ugly and poorly written email that claims that:

> ********* for this person! ********** now offers coupons on the site again. There is a 3.00 coupon available on this page now: ********************************
Upon checking neither do any rewards appear under My Rewards in our shelter account but also the previously points donated to us do not show in our current points balance. This rewards program is broken and has the appearance of a scam. As a non-profit animal rescue, we are very disappointed that The Clorox Company is not taking out complaint serious, tries to down play the concern and basically shut down the program that previously promised us free cat litter for our animal rescue.
Sincerely,
Woody Cat Rescue
Business Response
Date: 10/29/2024
This is not our program they just use our name and this is the information they gave us. We will reach back out to see what more we can find out.
Customer Answer
Date: 10/29/2024

Complaint: 22479478

We are rejecting this response because: The Clorox Company claims that the PawPointsRewards program is not their program and "just uses their name" which according to their very own **************** (***) in the attached screenshot can be seen is not true. The *** clearly establish The Clorox Company as the owner and operator of the program and establish a legally binding relationship between us and them and not a third party.

Sincerely,
WoodyCatRescue
Business Response
Date: 10/30/2024
They are still working with this Paw Point Program to find a solution for this consumer.
Customer Answer
Date: 10/30/2024

Complaint: 22479478

We are rejecting this response because: you do not have to reply if there has been no progress made. If you do, we have to reply again within 5 days or the BBB will close the complaint. Please update us once you have a resolution.

Sincerely,
WoodyCatRescue
Initial Complaint
Date:09/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Much needed contact by Clorox company which puts out liquid plumber drain opener. Wish to have guarantee. Unfortunately product didn't work in my drains. I wish I could find a receipt I'm very busy I'm a doctor I also teach and I don't have the receipt but I did call to see about the refund and was met by a woman whose name was ******** who was not in the least accommodating. I spoke my mind about how I felt about it and she was very irate in return. She said to me I bet you treat everyone this way and I was left scratching my head? This woman definitely has some kind of issue going on and if she was having a bad day and apology would have been appropriate. She said she had my phone number and she would have a supervisor call me. This did not happen. Oddly enough I received a phone call from what said was private caller. I picked up the phone and the woman by the name of ******** because I recognized the voice, told me she had my phone number and that I should remember that she has my phone number. She told me she could get my address too from my phone number. I asked her what that was supposed to mean and she laughed really hard and told me quote you will see. This is very unprofessional behavior from any customer service agent. As said this woman definitely has some kind of a mental issue going on to actually call back a customer and quasi threaten them. I would like contact by the company to see about the guarantee for the liquid plumber but more importantly I'm a doctor and I have very little time to spare and I can't be answering phones that constantly say private caller at my house. And I say this because at approximately 10:15 p.m. when I was in bed the call came again. And the woman was breathing heavy and then started snickering and hung up. Please Clorox I want contact from you and get this customer service agent under control. Thank you
Business Response
Date: 09/20/2024
We will investigate and as a goodwill we will send this consumer a check for $19.00. There is no reason for a agent to be rude and this is one of our better agents so we will talk to her. The agent was following the correct procedures you do need your receipt due to we get lots of fraudulent calls.

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The Clorox Company is NOT a BBB Accredited Business.