Complaints

This profile includes complaints for The Clorox Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Clorox Company

  1221 Broadway Oakland, CA 94612-1837

• 

  The Clorox Company

  17500 Gillette Ave Irvine, CA 92614-5610

• 

  Natural Vitality

  12112 Anderson Mill Rd Austin, TX 78726

• 

  The Clorox Company

  633 Davis Dr Ste 600 Morrisville, NC 27560-6884

• 

  The Clorox Company

  PO Box 24305 Oakland, CA 94623-1305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much needed contact by Clorox company which puts out liquid plumber drain opener. Wish to have guarantee. Unfortunately product didn't work in my drains. I wish I could find a receipt I'm very busy I'm a doctor I also teach and I don't have the receipt but I did call to see about the refund and was met by a woman whose name was ******** who was not in the least accommodating. I spoke my mind about how I felt about it and she was very irate in return. She said to me I bet you treat everyone this way and I was left scratching my head? This woman definitely has some kind of issue going on and if she was having a bad day and apology would have been appropriate. She said she had my phone number and she would have a supervisor call me. This did not happen. Oddly enough I received a phone call from what said was private caller. I picked up the phone and the woman by the name of ******** because I recognized the voice, told me she had my phone number and that I should remember that she has my phone number. She told me she could get my address too from my phone number. I asked her what that was supposed to mean and she laughed really hard and told me quote you will see. This is very unprofessional behavior from any customer service agent. As said this woman definitely has some kind of a mental issue going on to actually call back a customer and quasi threaten them. I would like contact by the company to see about the guarantee for the liquid plumber but more importantly I'm a doctor and I have very little time to spare and I can't be answering phones that constantly say private caller at my house. And I say this because at approximately 10:15 p.m. when I was in bed the call came again. And the woman was breathing heavy and then started snickering and hung up. Please Clorox I want contact from you and get this customer service agent under control. Thank you

  Business Response

  Date: 09/20/2024

  We will investigate and as a goodwill we will send this consumer a check for $19.00. There is no reason for a agent to be rude and this is one of our better agents so we will talk to her. The agent was following the correct procedures you do need your receipt due to we get lots of fraudulent calls.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Liquid plumber is guaranteed which is why it was purchased. My sister and I have a dog grooming business a lot of hair goes down the drain and once in awhile we get a clog. Purchase two bottles liquid plumber relying on guarantee. Did not work. *** fought me on guarantee for several weeks so made phone call to liquid plumber which is manufactured by Clorox the web says. Somebody named ******** answered the phone. Read me the riot act. She had a man in the background yelling and I could hear him say something about that I was a white ignorant b****. She said I didn't deserve a refund with no receipt. I quoted the bottle saying it says nothing about receipt. This woman was very vulgar. She said she knew my type. I asked for another representative or higher customer service and she put me on hold for 32 minutes. She had a lot of background noise, a man yelling and she was a black woman with an extra grind about white people it would seem because that's what the man in the background was yelling about parrot something about it's almost 5:30 and she needed to get off the phone. Is this Clorox can they possibly be this unprofessional. I called back a second time and got this woman again and she proceeded to hang up on me? I don't know what I ever did to deserve this kind of treatment from a company as famous as Clorox and as a senior citizen for someone that's really used a lot of their products when I look in my cabinet. I called Clorox and got a security person who picked up the phone and he said these customer service Representatives work from home unsupervised and that's the problem. He passed me to somebody but I couldn't get through to the voicemail. Please assist me with the liquid plumber guarantee. Much obliged

  Business Response

  Date: 09/20/2024

  We will send this consumer a check for $26.00.  We will talk to the agent and listen to the call because our calls are recorded and agent know this. It does state on bottle we need receipt because we get many fraudulent calls requesting reimbursement and they have no receipt.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/18/23, I purchased a Compact Slim Brita Water pitcher with a sensor lid from Target for $24.99. A week ago, the sensor stopped working. I contacted Brita and requested a replacement lid. They said they do not provide replacement parts. Had I known this product would last less than 2 years, I would never have purchased it. I would like a replacement sensor lid or a new pitcher. Thank you for your assistance.

  Business Response

  Date: 08/29/2024

  I will have someone send consumer her $24.99.

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing fresh step cat litter for years almost solely for their paw points rewards program. For the last couple years the program has been declining, rewards are getting worse, and often unavailable. As of the last several months the program has been non existent. I cant add points, redeem my many saved points, or get in touch with anyone. Their website has just said were working on the program please check back soon. There has been no official statement from fresh step, no response from their customer support, and no information about when the rewards program will be active again. Id like to redeem my current points if the program is not resuming! Advertising for paw points rewards and not having an active rewards program is a scam!

  Business Response

  Date: 08/24/2024

  We will have someone contact the consumer.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22188607
  
  I am rejecting this response because: they sent the exact same response I received over social media. Its been months and they have no information on when the program will be accessible and have not made any formal announcement to their consumers. No questions were answered.  Its impersonal and robotic.
  
  Sincerely,
  
  *******

  Business Response

  Date: 08/26/2024

  I am sorry but that is all the information we have for now.

   

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a CLorox Powerscrubber that I like a lot. However, it no longer works! Once fully charged, the On/Off button does absolutely nothing. I have reported this 20 times now to Clorox, by phone and email, and all I get back are boilerplate response saying to send proof of purchase. I have told them by email and to *** and **** (their phone ***** repeatedly that I don't have the receipt but I have photos of the product and have sent those four photos many times to Clorox. I also tweeted the company and messaged it on FB. No one replies on FB or X. I believe it is wrong for Clorox to leave us stuck with expensive products that do not work!!!! I want it replaced please at CLOROX's expense, not mine. And no I can't afford to pay postage to send the defective one to Clorox!!! I sent four photos to Clorox several times already and have attached them again here. THAT IS THE ****** NOW DO SOMETHING PLEASE. I can't imagine that CLorox is in the business of distributing products that break down like this, is it? Thank you yet again.

  Business Response

  Date: 08/12/2024

  We will investigate this incident but consumer needs to follow our procedures to get reimbursed. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22120334
  
  I am rejecting this response because I already told Clorox 12 times that I do not have the receipt. This was a birthday gift to me!!! Your product has failed and now does not work. Do you not care?? Why won't you stand behind your products and replace it?? This is wrong. Your customers should matter to you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/13/2024

  We are very sorry but the licensed company said without receipt they cannot reimburse consumer.  They said the product has been discontinued.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22120334
  
  Actually the product has not been discontinued at all. You (Clorox) sold the brand to Bell ******, which is happy to replace it at no charge and without a receipt. They are shipping it to me this week. Clorox may want to take a ****** from **** ******** excellent customer service. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Liquid Plumber is guaranteed. Says so on bottle. Cost me 20 bucks, didn't work. Phone customer service number on bottle to set up refund like bottle says. Agents or condescending, awful abusive and pathetic. Very untrained. Although I am Filipino and have an accent I am legal in this country. I have been here years. I felt discriminated against. The consumer protection laws state that a business must provide a refund if the product says 100% refundable. This is Clorox? My cleaner and bleach company and even the stuff I use in my pool? Shame Shame Shame on Clorox. I want my $20 refunded because the Liquid Plumber did not work as guaranteed with a guaranteed refund. ******** service agent by the name of ******** was sarcastic and penalized me for no receipt. It does not say you need a receipt on the bottle. Unfortunately I couldn't find my receipt. I want what's owed to me for non-working Liquid Plumber. I called twice and each agent kept me on the phone for 25 minutes and did nothing for me. Why is Clorox hiring these bad inept agents?

  Business Response

  Date: 08/07/2024

  We will contact this consumer and as a Goodwill send her a check for $21.00.  Consumer said she did not have her receipt and it didn't say you have to have a receipt on the bottle. I am sorry but having your receipt is a common request for any situation.  We could get millions of calls a day requesting $20.00 because consumers are saying a product didn't work and the consumer could just be trying to get money.  I am NOT happy about the agent being rude but she was correct not to refund without a receipt.  Please let consumer know for future reference always have the receipt for one of our product if it doesn't work.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are one of several animal charities that have participated in the Clorox Pet Products Company "Pawpoints Program" but haven't received donations in exchange for points accumulated through the efforts of our donors and our volunteers. The Clorox Pet Products Company Pawpoints Program offered rewards for a designated number of points valued on a dollar amount in exchange for submitted consumer receipts to acquire consumer spending trends of pet owners and charities. Consumers were encouraged to sign up for an account requiring their personal information and use their accumulated points for prizes or donate them to a participating charity. Together, through our submitted receipts and points accumulated from donors, our charity has approximately ******* points. According to the PawPoints website calculations, each point has the value of "42" which equals 1 lb of litter. Therefore, our charity has not been able to acquire ***** lbs of donated litter, a retail value of approximately $5,525.00 (6910 divided by 25 lbs boxes = 276 boxes retailed at $19.99). This has been ongoing for approximately three years! We have reported this issue many times, which was resolved, but instead, we were encouraged to continue to submit our receipts. It appears that they have not been fulfilling "rewards" to consumers and other participating charities, however, instead, they put up a new disclaimer stating that "they have the right to do as they please". Please see numerous support documents requesting resolution and remittance. I can remit many more supportive documents. The website is **************************************** which the states will end June 30, 2024. The listed phone number does not work, and customer service closes "tickets" without responding or resolution.

  Business Response

  Date: 06/27/2024

  We will investigate this incident.

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, thank you for looking into the situation. As stated, there haven't been any rewards added for the shelters for almost 3 years. I have received an email stating to continue submitting receipts, and that there are no plans of the PawPoints program ending? 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing their product off Amazon. Amazon states that Clorox is liable due to upon opening the brand new chlorine box I was knocked completely unconscious as it had water in it.

  Business Response

  Date: 06/18/2024

  We will contact consumer and investigate this incident.

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21864269
  
  I am rejecting this response because:
  I have yet to receive any email stating this is taken care of. 
  Sincerely,
  
  *************************

  Business Response

  Date: 06/18/2024

  I talked to consumer and I agreed to send her a goodwill check for $39.99.  Consumer is requesting an additional $1,000.00 for a medical bill  I explained that Amazon delivered the product but I also found out that it was not our product it was a licensed product.  I did still request a check for $39.99 this morning as a goodwill. Consumer was given the correct number for product to call and share her complaint.   

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased two of their pool cleaning products and both are short of amount stated on the product, suspect this is a pattern of charging for one thing and giving you less.I had bought ph balance down product 5lb bag. I should have received 80 oz of product and it is short, I received 52 oz or 3.25 lbs.I bought pool shock 6 1lb packs, The package says 1lb but pouring it out is only 12 ounces. I have had this happen on all the bags.

  Business Response

  Date: 05/30/2024

  This is a licensed product and consumer will have to contact the company who makes this product.  They have a 800 number on the back of product.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of Clorox from Target on Monday May 13th with a few other items from Sprouts. I loaded the groceries in the trunk of the car. When I got home and opened my trunk, I smelled Clorox and knew it had leaked. It leaked onto my Granddaughters BFFs sweatshirt. I tried to work with Clorox to get them to purchase a replacement. They are now saying, they need to communicate with the owner of the sweatshirt, well the owners Mom is not happy about the situation, and asked me to deal with Clorox, longer story short, I need to buy a new very expensive sweatshirt so that my Granddaughter doesnt lose a very dear friend. I tried to attach 21 pages for the full story, but I was only allowed to attach 13 pages.Clorox needs to buy a new sweatshirt, as it was their product that was defective and leaked into the trunk of my car!

  Business Response

  Date: 05/28/2024

  We will contact consumer and investigate this incident.