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Business Profile

Internet Services

Flipcause, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Flipcause, Inc. came to BBB’s attention in May 2015. For information regarding possible delays in fund transfers, please visit Flipcause's Terms and Conditions, with special attention to 17. Account Balances and Bank Transfers

Complaints

This profile includes complaints for Flipcause, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Flipcause, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our nonprofit has been using Flipcause for the last 4 years to facilitate our online registrations, donations and website integration. We pay them $1,500 per year plus the fees they collect from our donors and registrations. These fees are paid to them immediately. Their agreement stated they will transfer our funds to our account within 7-10 days. For the first year it was not too bad but never have we seen a transfer in the 7-10 day window. over the last couple of years we have been lucky to see a transfer. in the time frame of 30 days. Some transfers have taken 60 days and we currently are over 90 days waiting for money. They currently are holding Just shy of $20,000 of ours. We initiated a transfer on March 4th 2025 for $10,000 and here we are June 5th still no money from Flipcause. We have since initiated more transfers have not seen a dime from them. We have sent many messages that have gone unanswered. Their live support always says they will have someone from thier accounts team reach out and that has never happened.
    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause is a payment and web processor for small non-profits. They have held and will not transfer $28,000 in funds received for our nonprofit. They are not responding to emails or calls.
    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a small non-profit and have been a Flipcause customer since 2018. Over the last year, we have had repeated problems with Flipcause not following their originally 5-7 day and then more recently 7-10 day processing timeframe. We receive donations and payments using their system and rely on timely processing transfers to our account. We currently have over $8,000 in pending transfers that have yet to be cleared. Like others have stated we have submitted multiple help desk requests for support with limited response other than this should be resolved soon and even had a meeting with an executive who blamed their payment processor and informed me they would be getting a new system by June. Here we are and transfers from the end of February are still pending.
    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to express my frustration with the continued delays in processing our transfers. Last year, I was informed that updates were being made to improve the transfer process, yet we are still experiencing significant delays. In the past, transfers did not take this long, nor did I have to follow up repeatedly to ensure they were processed. I am currently waiting on 3 deposits that were transferred on the following dates: April 22 - $929.95, May 1 - $1,010.00 and May 5 - $********* is frustrating that when our subscription bill is due, the payment is withdrawn immediately without any need for follow-up from their end. We expect the same level of efficiency when receiving our funds. Platforms like ****** and Venmoboth of which we useprocess transfers in 34 business days. Why cant Flipcause do the same?Their website states that transfers and refunds typically clear within 710 business days. Unfortunately, this has not been our experience. At times, we have waited 30 days or more for a single transfer. As a small nonprofit, we rely on every dollar donated, and timely transfers are critical to our ************* is now 2025why does this process still take so long? The fact that I must email Flipcause after every transfer just to get it processed is unacceptable. We need a solution to ensure that transfers are completed within the timeframe stated on their website, without the need for constant follow-ups.********* ******** ********************** (nonprofit)*********, **
    • Initial Complaint

      Date:05/30/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been Flipcause customers for many years and have been having issues with them for over a year now with funds we receive from donors being deposited appropriately. After I process the donations we receive from Flipcause they say it will be 7-10 business days before they are deposited into our banking account. However, it has been as much as 6 MONTHS before funds are deposited into our account, and those funds are only received after I complain again to their customer support personnel. I have repeatedly been told this is due to a problem with their new ACH processor, but the same issue has been occurring for well over a year with no resolution.Nonprofits beware! They seem to be doing something unethical with the funding we receive as it should never take this long or this much effort to receive donations we have been given.
    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      URGENT Complaint Against Flipcause Withholding $10,049.10 in Donor Funds Critical to Our Nonprofit Dear Better Business Bureau,I am filing a formal complaint against Flipcause, Inc., a fundraising platform that is currently withholding $10,049.10 of donor-raised funds from our nonprofit organization, The 4 *******************. These funds have been pending for several weeks, and despite repeated outreach, Flipcause has only made partial transfers, offering vague promises with no resolution.We first contacted Flipcause regarding the delay weeks ago. They acknowledged updates to their ACH processor and claimed reprocessed transfers were underway, but the remaining $10,049.10 has still not been deposited. Every attempt to get a timeline or confirmation has been met with generic replies, empty assurances, and no results.Upon investigating, we discovered numerous similar complaints on the BBB website, with other nonprofits reporting long delays and serious operational disruptions due to Flipcauses failure to release funds.This is not an inconvenience it is a critical threat to our ability to function as a nonprofit. Our organization is one month away from our largest annual fundraiser, and these funds were earmarked to pay vendors, secure venues, and execute life-saving water safety programs. Without immediate access to the money we rightfully raised, our event may not be able to proceed, and our mission to prevent childhood drowning is jeopardized.These funds belong to us. Flipcauses withholding of nonprofit donations raised in good faith from generous donors is unacceptable and potentially unlawful. We are requesting immediate assistance and oversight from the Better Business Bureau.Thank you for your urgent attention to this matter.Sincerely,******** ******* Executive Director The 4 *******************
    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause approached our non-profit and offered to provide web page hosting along with support for donation processing. Since January 2025 we've tried 3 times to retrieve our donations and none have been deposited into our checking account. ********************** only communicates via email and is not responding to repeated requests to release the donations submitted by our donors.
    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the Board of Directors and Treasurer of the ************************, a 501(c)3 non-profit organization registered in ************. We have contracted with Flipcause for our fundraising needs for many years. Starting in early 2024, we began to experience delays in funds being transferred to our bank account that exceeded the stated 7-10 days processing time. The issue has increasingly gotten worse, to the point that I have to repeatedly contact their client management services to complain. While I usually get an email communication from them within 5 business days to apologize, the problem continues to occur, sometimes taking additional weeks to resolve. Currently, a pending fund transfer request is now more than 40 days overdue, and a second transfer request is more than 13 days overdue, totaling $9039.62 These delays have become intolerable. Despite multiple communications with the Flipcause people every month, the problem has not been resolved and has only gotten worse.
    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause has repeatedly delayed transferring money from our account with them into our bank account. This problem did not initially exist, but over the past year, it has become a huge issue. There is no phone support available, and all I get is repeated apologies, which do not help us get our money.They are looking more and more like a fraudulent company eating off the backs of nonprofit organizations.
    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause is the platform we use for new memberships and membership renewals. We also process payments through them for events or for selling items. They advertise that it takes 7-10 days to process funds transfers to our bank, but every time I attempt to transfer funds I have to make contact with them several times and it usually takes a month to get our money transferred. I am unable to talk to anyone in their accounting department (I've asked multiple times), but instead have to make all my inquiries through their chat feature.

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