We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Flipcause, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Flipcause, Inc. came to BBB’s attention in May 2015. For information regarding possible delays in fund transfers, please visit Flipcause's Terms and Conditions, with special attention to 17. Account Balances and Bank Transfers. 

Complaints

This profile includes complaints for Flipcause, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Flipcause, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the Board of Directors and Treasurer of the ************************, a 501(c)3 non-profit organization registered in ************. We have contracted with Flipcause for our fundraising needs for many years. Starting in early 2024, we began to experience delays in funds being transferred to our bank account that exceeded the stated 7-10 days processing time. The issue has increasingly gotten worse, to the point that I have to repeatedly contact their client management services to complain. While I usually get an email communication from them within 5 business days to apologize, the problem continues to occur, sometimes taking additional weeks to resolve. Currently, a pending fund transfer request is now more than 40 days overdue, and a second transfer request is more than 13 days overdue, totaling $9039.62 These delays have become intolerable. Despite multiple communications with the Flipcause people every month, the problem has not been resolved and has only gotten worse.

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause has repeatedly delayed transferring money from our account with them into our bank account. This problem did not initially exist, but over the past year, it has become a huge issue. There is no phone support available, and all I get is repeated apologies, which do not help us get our money.They are looking more and more like a fraudulent company eating off the backs of nonprofit organizations.

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause is the platform we use for new memberships and membership renewals. We also process payments through them for events or for selling items. They advertise that it takes 7-10 days to process funds transfers to our bank, but every time I attempt to transfer funds I have to make contact with them several times and it usually takes a month to get our money transferred. I am unable to talk to anyone in their accounting department (I've asked multiple times), but instead have to make all my inquiries through their chat feature.

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause has repeatedly failed to respond or deliver the remaining balance of funds in our account. We are a small non profit and from December to March do our large annual fundraising for an event that takes place the end of March. Flipcause held the money for month with no response and only trickled out the money ever few weeks after threats of legal action. We had a total of over $20,000. We are still awaiting $5000 and last heard from them 30 days ago.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a nonprofit org that contracted with Flipcause several years ago for online fundraising. For a monthly fee, they process and then pay to us donations to our organization via our website, and maintain the database. Their policy is to deposit funds 7-10 business days after we make a transfer request on their system. For about the past year, the deposits have been delayed sometimes for weeks, and more recently for over a month. This can be thousands of dollars. Our repeated emails and phone calls are not answered; there is no live support and only a phone message. On the few occasions when we've gotten a response, they explained last fall that they had a new system that was delaying funds and that it should be cleared up in a month or so. I have repeatedly asked for someone in the leadership team to call me, at no avail. It has actually gotten worse since then, with even longer delays. In addition, they have a 10 transfer request limit, so if they haven't paid out donations we quickly reach 10 pending transfers. Then we are further delayed because we can't request deposits of the new donations until they pay out some of the older ones. And their system is now not working properly. We have less than 10 pending transfers, but it is telling us we have reached our 10 limit and can't request more. I have seen reviews online stating others are having the same problem. They need to comply with their 7-10 business day policy. We are deeply concerned that this company does not have the funds to pay out the donations they are receiving for us, perhaps that is why they are delaying funds to everyone?

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause collected donations on behalf of ************************, and transfers are to be made to our bank account within 10 days of the transfer request. Flipcause currently holds a total of $48,972.29 that should've been transferred into our bank account. 10 Day Transfer Date: Jan. 7, 2025 Transfer ID: ******** Transfer Amount: $6,072.21 **************************************** Checking ending in 9039 Transfer Request Date: 12-28-2024 12:18:06 PM EST Transfer Request Time: 12:18 PM EST Transfer Requested By: ****** ******** 10 Day Transfer Date: Jan. 9, 2025 Transfer ID: ******** Transfer Amount: $2,678.50 **************************************** Checking ending in 9039 Transfer Request Date: 12-31-2024 05:20:52 PM EST Transfer Request Time: 05:20 PM EST Transfer Requested By: ****** ******** 10 Day Transfer Date: Jan. 25, 2025 Transfer ID: ******** Transfer Amount: $2,660.62 *************** ESL ******************** Checking ending in 9039 Transfer Request Date: 01-15-2025 02:56:30 PM EST Transfer Request Time: 02:56 PM EST Transfer Requested By: ****** ******** 10 Day Transfer Date: Feb. 20, 2025 Transfer ID: ******** Transfer Amount: $13,105.71 *************** ESL ******************** Checking ending in 9039 Transfer Request Date: 02-10-2025 06:02:41 PM EST Transfer Request Time: 06:02 PM EST Transfer Requested By: ****** ******** 10 Day Transfer Date: March 2, 2025 Transfer ID: ******** Transfer Amount: $2,828.22 **************************************** Checking ending in 9039 Transfer Request Date: 02-20-2025 01:42:48 PM EST Transfer Request Time: 01:42 PM EST Transfer Requested By: ****** ******** 10 Day Transfer Date: March 13, 2025 Transfer ID: ******** Transfer Amount: $7,479.54 *************** ************************ Checking ending in 9039 Transfer Request Date: 03-03-2025 09:52:31 AM EST Transfer Request Time: 09:52 AM EST Transfer Requested By: ****** ********

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************, a nonprofit organization, uses Flipcause for donation processing and website management. Flipcause has repeatedly withheld our donation funds for months at a time without explanation or communication, despite stating that processing takes 7-10 days.April June 2024: Flipcause held over $5,000 from a Golf Fundraiser for more than two months. Funds were only released after repeated emails and calls and a report to the BBB.November 28, 2024: I received an email stating that our Flipcause account had been taken over by an unknown staff member ******************************************** locking us out of our donation and bank account access.January March 2025 (Ongoing): Flipcause is currently withholding $4,286.22, marked as "processing" since January. Multiple emails and attempts to reach them have gone *************** Communities relies on these donations to operate. I have previously filed complaints to get Flipcause to release our funds, as their BBB page contains similar complaints from other nonprofits. The business is unresponsive and is withholding money that does not belong to them.We request that Flipcause immediately release the $4,286.22 in donations, provide transparency about their processing delays, and ensure funds are disbursed within their stated timeline. Failure to do so is harmful to nonprofits like ours that rely on donor support.I have submitted formal complaints with the Pennsylvania and California Attorneys General offices regarding Flipcauses ongoing withholding of nonprofit funds.I have attached relevant emails and documentation for review.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been a reoccurring issue with the company. We use them to process credit card transactions for our non-profit. They collect funds and then their platform says the money will be transferred in 7-10 business days. The length of time to transfer funds has gotten longer and longer. This effects our non-profit greatly. I requested 2 transfers on Dec 17 2024: 1 for $2500 and the other for $4095. I also requested another transfer on Jan 14 2025 for $5037.20 and have not received any of the funds as of 3/5/25. These are sponsorship funds for children with parents in prison who we are trying to feed, clothe and educate.

    • Initial Complaint

      Date:03/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause is holding funds that belong to Sertoma totaling $28,814.67 + and refusing to respond to any correspondence requesting the funds be released. The funds have been owed as far back as 1/7/2025. We are a nonprofit who depend on the fundraisers we put on utilizing Flipcause.

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flipcause allows nonprofits to manage donations, event ticketing, volunteer management, and peer-to-peer fundraising. All supporter activity automatically funnels into the Flipcause database. Once they have collected the funds, they require that you request a peer-to-peer bank transfer. On January 14, 2025 we requested a transfer of funds for $5,898.69. As of today, they have not made the transfer and will not respond to emails on their online contact us link. They now owe us $6,141.30 in total. Others online have posted reviews that they are experiencing the same issue and have noted they think Flipcause may be going bankrupt.

    Flipcause, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.