Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mynd

  1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

  
• 

  Empire Industries, LLC

  5225 Katy Fwy Ste 202 Houston, TX 77007-2289

• 

  Mynd

  Mesa, AZ 85215-1148

• 

  Mynd Property Management

  410 S Rampart Blvd STE 390 Las Vegas, NV 89145-5749

• 

  MYND

  421 Fayetteville St Ste 1100 Raleigh, NC 27601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2/2023 I am writing this from a hotel room that I have to pay for. The house that I rented from MYND was in terrible condition when I moved in. Due to moving from out of state I was unable to see the house. The garage was filled with animal f**** and urine the toilets have backed up causing water to be everywhere. The whole house smells like cigarette smoke. the window does not have locks on it. It is crazy that this property management company is still in business. NEVER Rent from MYND

  

  Business Response

  Date: 03/17/2023

  Hi *******,
  Thank you for bringing this to our attention.
  We are sorry to learn of your experience and are sincerely sorry that we fell short of meeting your expectations. 
  When we received your complaint, we immediately escalated it to your management team, who has since confirmed that they have been in communication with you and that you have moved out of the property. 
  If you would like to provide us with additional feedback, please get in touch with us at ******************************************************.
  Thank you again for your feedback.
  Mynd Experience Team

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** and I just moved into the new MYND property at ************ not even a week ago. Ive been trying to connect my WIFI and *** came out and tried for 2 hours to set it up but he diagnosed the entire property with bad wiring. The contractors or the property managers didnt splice the cables correctly and didnt run them to the correct apartments. So now I cant work, my security system cant work, and I sitting alone in my house with no ability to do anything internet wise. I complained 2 times to the manager and phone number they give us and they said they are trying to get in contact with management. But I called 2 days ago asking the same questions and no one ever got back to me. The *** worker informed me that it is now a law that wifi is a utility and cannot be denied access. I am seriously considering breaking my lease and moving elsewhere before they have to rip wholes in the wall to fix something that should have been done right the first time!! This is outrageous.

  

  Business Response

  Date: 03/17/2023

  Hi *****, Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced these issues with your wifi and understand how inconvenient this can be. Upon receiving your complaint, we immediately escalated it to your management team, who confirmed they had contacted you to discuss the building wifi issue, which is now resolved. Please don't hesitate to contact us at ****************************************************** if you have any further questions or concerns or would like to provide us with any additional feedback. Thank you again for your feedback. Mynd Experience Team

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the dates of 1/3/23 and 2/23/23 I submitted applications for rental properties through mynd leasing company. They charge $49 as an application fee which is fine however their screening process for potential tenants is unreasonable. On the first application they wouldnt accept my income documents. I provided them my cash app statements and my bank statements from ***** financial credit union due to me being a hairstylist. They informed me that they wouldnt accept it due to it being cash app and my bank statement not looking like other banks. On the second application they denied it 15min after submitting it and their reason was my check stubs were unverifiable which I know isnt true. I manage a group home in ******* ** under the name Inspirationz LLC. I contacted them to return my fee for the second application fee but i feel I need them to return both. This company is scamming people out of their hard earned money through application fees which is completely unacceptable.

  

  Business Response

  Date: 03/09/2023

  Hi ******,
  Thank you for taking the time to share your feedback with us. We apologize for any inconvenience and frustration you experienced during your application process.
  Upon receiving your review, we immediately escalated the matter to the leasing team. Unfortunately, we have been informed that a refund will not be provided at this time due to the application being screened and the posting of a denial adverse action letter. If you have any further questions or concerns, please do not hesitate to contact us at ******************************************************.
  Mynd Experience Team 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19521694
  
  I am rejecting this response because:the screening process is not legitimate and the denial letter they mentioned was invalid! 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/21/2023

  Hi ******,
  Thank you for providing us with further feedback regarding your application. We appreciate you taking the time to share your concerns with us.
  We have reached out to the leasing team to investigate the matter. Unfortunately, they have confirmed that a refund will not be provided due to the screening process of your application and the posting of an adverse action notice that provides further details on why this decision was made.
  Mynd Experience Team 

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19521694
  
  I am rejecting this response because:the company is scamming people out of their hard earned money for application fees and blaming it on their illegitimate screening process!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I currently rent a property, which Mynd took over on 2-1-23. We have been calling, emailing, and submitting tickets through the app. My husband does not have proper access to his app, they keep telling us the issue is being escalated to a supervisor, with no response. I wait on hold for 4hours at a time with no answer. I use the phone queue system, and have been waiting for the next available agent for over 3 weeks. I was finally able to pay rent using my app, but the amount requested was different than on my husbands app. Now there is no balance due on my app, but my husband was sent a message informing him of a balance due. We are married and on the same lease, why are we getting different balances? There have been little to no responses to our MULTIPLE attempts at contacting Mynd. At this point I have serious doubts they would respond in an emergency maintenance situation.

  

  Business Response

  Date: 03/17/2023

  Hi ******,
  Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the technical issues you experienced on our portal and the difficulty you faced in contacting our support team. 
  Upon receiving your complaint, we immediately escalated it to your management team, who confirmed that they have since contacted you and are actively working to resolve the technical issues on the portal.
  Please feel free to contact us at ****************************************************** if you have any further questions or concerns or would like to provide us with any additional feedback. 
  Thank you again for your feedback. 
  Mynd Experience Team

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mynd property management from the beginning has been a complete nightmare. Moving in the house was dirty and gross and it looks like their clean up team threw whatever access trash was there was in the back yard. When there was a problem with the flooring in multiple locations Mynd had sent out their "maintenance" team. This appointment resulted in him clearly looking at damage sending in a request that Mynd refused to then fix which was turning into a safety issue with me and my partner. Mynd then proceeded to charge NSF fees which were not meant to be charged when we had confirmation that the complete amount was taken. After asking to clarify they gave no explanation in resolving this issue and their teams are impossible to reach. All of their phone operators do not speak clear English which makes it impossible for them to be able to understand the issue. We will be following up with an attorney to get this resolved as some of the conditions we were in can be deemed unsafe and Mynd is breaching their end of the lease with the end of the month billing for the end of the lease.

  

  Business Response

  Date: 03/03/2023

  Hi *****, 
  Thank you for taking the time to provide us with your feedback. We appreciate your honesty and sincerely apologize for the inconvenience and frustration you have experienced.
  When we received your review, we immediately addressed your concerns by escalating the matter to your management team. They have informed us that they have since reached out to you and credited the requested fees. 
  We assure you that we take all feedback seriously and will use it to improve our services.If you have any further questions or concerns, please do not hesitate to contact us at ******************************************************.
  Thank you once again for your feedback.
  Mynd Experience Team 

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is unprofessional cant never speak to any one they always want to send text messages but never return calls there also raising my rent but dont wanna repair anything!

  

  Business Response

  Date: 02/17/2023

  Hi *******, 
  Thank you for bringing this to our attention, and we are sorry to hear about your experience. 
  We understand the importance of timely communication and how frustrating it is when you can't speak with your management team. 
  Since receiving your review, we have connected with your management team and confirmed that they have spoken with you and are working on all repair requests. 
  If you have any further concerns, please do not hesitate to contact us at ******************************************************. 
  Thank you for bringing this to our attention. 
  Mynd Customer Experience Team 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************************ on 2/3/23. Gas South was scheduled to come out that day to turn the gas on. The gas was turned on however the gas in the house is not working. I called MYND management on Saturday to put in a work order and as of today no one has came to fix anything. I've called several times to speak with my property manager or any manager with no success. Gas is the primary source of the house. We have no hot water, I can't not use the stove and we have no heat and it's been pretty cold outside. I don't have the money to keep buying fast food and it's an inconvenience to have to go to someone else's house to bath. We can't continue to live like this!! I've given them $4685 to move in. They were calling and emailing me all the time now I can't get in touch with anyone. I have 2 invoices from *********** Light one on 1/14/22 and 1/6/23 stating that something was wrong with the gas line then but they failed to fix the issue and still rented the property. I never knew there was an issue with the gas and I feel like they just took my money.

  

  Business Response

  Date: 02/13/2023

  Hi ********,We greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didnt have a great experience with our team. We have escalated this matter to the appropriate department and we have gotten confirmation that they have reached out to you and that the repairs were scheduled for 2/7 and they are working on resolving all issues as soon as possible. They will contact you directly to follow-up on this.Kind regards, MyndTell us why here...

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have either ignored or made me wait months for the simple service they totally ignored the pictures I sent with the deck thats falling apart around the pool also management was contacted about the filthy pool and the faulty pump after three months they finally got it done. But out of no where they cancelled the pool people that they had and it was during nov-threw January no pool cleaning so I got on them about it of course since it went three months without it was filthy they send me ah Tex stating that pool maintenance was on us now I spoke with them to get it started in the first place an they did now there saying it on me and that they would be passing the bill on to me now for the last three days my heat isnt working and its very cold and they keep giving me the run around no one has came yet I dont know what to do they are really testing my patience

  

  Business Response

  Date: 02/17/2023

  Hi *****, 
  We want to extend our apologies for any inconvenience caused due to the heating issue and the maintenance of the pool. We understand that it can be frustrating when things aren't working as they should, and we want to assure you that we take your concerns seriously.
  Since receiving your review, your management team has addressed the heating issue and is working diligently to resolve all pool maintenance issues. 
  If you have any further concerns, please do not hesitate to contact us at ******************************************************. 
  Thank you for bringing this to our attention. 
  Mynd Customer Experience Team 

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and myself rented a home through Mynd Management for over 6 years, always paid our rent with no questions asked. Around the end of October began having trouble with there plumbing where the sewage water would randomly back up into the house and all over the floors. The sewage water backed up into my bedroom floor carpet and they refused to remove the carpeting. They sent ****************** out and they put a camera down the drain and said that the pipes were broken due to the tree in the front yard, the roots broke the pipes and the tree needed to be removed and new pipes put down. The cost was $10,000 to correct the issue and of course Mynd didn't want too fix the issue due to the cost so for the last 4 months that we lived there the sewage water overflowed into the house if I had to guess, I would say at least 10 times. I couldn't even sleep peacefully for fear it would overflow again and they kept sending someone to snake the drain and not fix the problem. Now they are sending me a bill for move out costs asking for me to pay for carpeting that was ruined because of sewage overflow, plumbing costs and a lot of other ridiculous charges. This company is ruthless. They were aware when we signed the lease that we were running a business out of the home caring for people that was licensed by the ****************. We couldn't even use the toilets most of the time for the last 4 months of living there because every time we would flush the toilet it would over flow and so we would have to drive our ladies to the ********** down the road to use the toilet!!!!!!! There was. no excuse in this kind of management. We had ALWAYS paid our rent and it's too bad they made us live in those nasty conditions. I have proof of all of the phone calls to them, text messages, pictures, etc. If anyone owes anyone money, they owe us money for the h*** of a nightmare we had to live in for the last 4 months and nearly losing our license for not having a working toilet and shower.

  

  Business Response

  Date: 03/08/2023

  Dear ****,
  Thank you for taking the time to share your feedback with us. We apologize for any inconvenience and frustration you experienced during your residency, and we appreciate your honesty.
  We understand that we fell short of meeting your expectations and want you to know that we take your concerns seriously.Upon receiving your review, we immediately escalated the matter to our property management team. Unfortunately, we have been informed that a refund will not be provided at this time due to the property's condition upon your move-out. We have attached the completed move-out inspection to give more insight into this decision.If you have any further questions or concerns, please do not hesitate to contact us at ******************************************************.
  Mynd Experience Team

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 18965896
  
  I am rejecting this response because:

  I would like to speak with someone in uooer management about this situation. There are way too many things that need to be discussed. I am not asking for a refund but there are charges that need to be adjusted in the move out list, such as charges for carpeting being ruined which was no fault of ours but the plumbing issue and flooding in the home. There are also ridiculous charges in regard to weeds that needed to be pulled. Honestly, I don't feel like we owe you anything after the major inconveniece for months of having to drive to ********* just to use the toilet. I will be waiting on a phone call. Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On numerous occasions, my management company for the property i live in has charged me NSF fees for transactions they've already successfully removed from my account. The most recent time was January 12th, i made an attempt to pay ******** they split the transaction into two separate payments, one for ******* and the other ******. Theyve already COLLECTED the ****** from my account successfully, and yet have since continued to charge NSFs fees on both amounts. I paid **** in cash as well, but in the ledger theyve charged multiple NSF fees for an amount that is no longer due, as well as charging multiple other third party NSF fees.

  

  Business Response

  Date: 02/03/2023

  Hi ********,
  Thank you for bringing this to our attention. We are sorry to hear about this experience and apologize for the delay in responding to this complaint. 
  We have escalated your complaint and connected with your management team. Your ******** Services Manager has confirmed that they have recently contacted you to discuss and resolve the raised billing issues. Very best, Mynd Experience Team