Important information
- Customer Complaint:Mynd came to BBB’s attention in January 2017. A review of complaints was completed in December 2024. For repair requests, please visit Residents Service Requests (sign-in required), or, you can reach out to business at Contact Mynd.
Complaints
This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 335 total complaints in the last 3 years.
- 61 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently rented a house through Mynd Service with a move-in date of January 6, 2023. Evidently the rental was not ready to be moved in as agreed upon. The place had not been cleaned and appliances were not working properly. The carpets had stains on them, the kitchen vent hood, stove and cabinets had grease all over them. The kitchen faucet is leaking water on to the island which is dripping onto the floor. The refrigerator was not cleaned, and the freezer had mold. The microwave was dirty, the oven has burn residue. There were spider webs in the rooms. The water heater was not be able to be turned on due to a dirty thermal couple, which led to us not even being able to stay here for the first few nights (Friday through Sunday night). The ** is still not working properly. The washer and dryer are dirty. Doorstops are missing. The catch on the blinds are broken in multiple spots. There are mud-dobbers on the balcony. The counter-weights are not working on some of the windows; one of the windows doesnt even stay in its rails. The temperature/color of the lights arent even the same within a room. I called in the issue and asked to speak with ******** Services Manager, *******************************, on January 6, 2023 and the agent took my information and I have yet to hear a response from her. Although, the services request has partially been answered. The lack of leadership of the property management and oversight set us back in organizing out new home. We were originally planning for an earlier day but we were delayed due to the inspection, that seemingly never happened. Its so frustrating, after being pressured and being asked to jump through hoops to get deposit, admin fees, etc. all in time to be able to secure the rental and move in. Instead, we had to do a lot cleaning and had to deal with getting things working and having to call in service requests to do something that should have been taken care of prior to us moving in.
Business Response
Date: 01/30/2023
Hi *******,
Thank you for bringing this to our attention. We are sorry to hear about this experience. To address this as soon as possible, we escalated your complaint to the management team and confirmed that they have recently contacted you to discuss compensation. Very best, Mynd Experience TeamCustomer Answer
Date: 02/05/2023
Complaint: 18726255
I am rejecting this response because:Their response has not been satisfactory because it has resulted in no action, simply acknowledgement of our complaints. They admitted that this is not how we should have received the house. They have mentioned compensation but it just feels like they are waiting for us to give up. It took two weeks to give us an initial response and still no resolution in sight. We've been having to press the matter ourselves instead of relying on them to respond, and their response has made it seem like we're bothering them and that this is somehow our fault.
Sincerely,
***************************Initial Complaint
Date:01/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As someone who has lived in 5+ apartment complexes across 3 states in the last 10 years, this is hands down the WORST management company. And this is the only apartment complex I have had a bad experience with. I moved out of my apartment on 11/23/2022 and left the apartment in better shape than I found it. I then received an unjustified deduction from my security deposit of $486.17. The reasoning was a professional cleaning and painting of the apartment even though there was no abnormal wear and tear to the apartment. Then 29 days after I moved out I received an additional charge to my MYND account for $438.07. I was told by ***************** to fill out a dispute form. I did this and received communication from ******************************* that the only charges that were approved totaled $401.02. When I told him I was charged over double this between what was taken out of my security deposit and the additional charge to my account, he said hed forward on my request. Instead of receiving further communication I received a threatening email from ********************* if I did not pay the additional charge. I only paid the amount to avoid it getting sent to a collection agency. Not only are the charges unjustified, but the additional $438.07 charge was not requested before the 21 days post move out. Also when you look at my move out inspection from MYND, there is no justification for a majority of the charges being claimed. Im seeking a refund of my $438.07 for these reasons.Business Response
Date: 02/02/2023
Hi *****,
Thank you for bringing this to our attention.
We are sorry to hear about this experience and apologize for the delay in responding to this complaint. We have connected with your management team and confirmed that they have recently contacted you and provided a refund.
Very best, Mynd Experience TeamInitial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I could write a novel, but the bottom line is that MYND DOES NOT manage their properties. It doesnt matter what kind of maintenance needs to be done, it will take months to actually get a technician to come. They will give 1 day notice of your technician arriving and do not ask if the time they are coming works, and will charge you $200 if you are not home when the tech arrives. When the tech finally does arrive, it takes several visits to actually resolve the issue, which will surely happen again. Cumulatively, in my 15 months here, my shower has not worked for 1 month, my washer/dryer for 3 months, garage for 3 months, my upstairs AC for 12 months, etc. Amenities I am paying extra for are not being maintained or provided, not to mention the cost of lost work time for all of the tech visits. Im pretty positive MYND Management has never actually physically seen the properties, because to even file a service request you have to take detailed pictures, and they always ask you several ways to troubleshoot it yourself. When they finally do resolve the issue, the same issue will happen within weeks/months and is sometimes worse. This morning a tech came to fix my washer, and the first load I washed flooded my downstairs. Not to mention a plethora of other issues.. roaches, mold, stolen packages, homeless in the garage because they wont fix the door, promising parking spots that are occupied, etc. At this point I am paying rent to maintain their unit for them. I may as well own without owning. They get away with it because it is a desirable area to live, but otherwise every single tenant I have talked to is extremely exhausted of dealing with MYND and are considering breaking their lease, or taking legal action through small claims. This business needs to be held accountable for their negligence.Business Response
Date: 02/03/2023
Hi *******,
Thank you for bringing this to our attention. We apologize for the delay in responding to this complaint and take all raised issues very seriously.
We have escalated your complaint and connected with your management team. Our Maintenance Senior Team Lead has confirmed that they spoke with you yesterday and are working to resolve all raised issues as soon as possible.
Very best, Mynd Experience TeamInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in one of your homes. I need someone in leadership to call me. Look up the account history. PLEASE HAVE SOMEONE CALL ME. We currently have a faucet in our main bathroom not working since August. 2 separate work orders. A washer that hasn't worked for three weeks (I've spent almost $200 at the laundromat in that time). We have baseboards missing in master bedroom that we had given up on having replaced because of the disaster it is with almost every service request. We have mold at the place where the baseboards were supposed to be replaced from a prior water leak. I've had three people in my house in a week and none have fixed what they were supposed to. There's been someone at my house 4-5 times for a faucet leak. There's gray roof shingles in between our brown ones. In the summer, our water is scalding hot coming out of the cold water supply because the water lines are hanging in the air in the attic and get up to 160 degrees. Nobody ever painted the baseboards so they are factory primered and cannot be cleaned because it takes the primer off. Getting anything done is like pulling teeth.Business Response
Date: 12/27/2022
We are sorry to hear about your experience and frustration. Your leadership team has been notified and will be reaching out to you directly.Customer Answer
Date: 12/30/2022
Complaint: 18628624
I am rejecting this response because:I had to call, text and message Mynd just to speak with me. My washinging machine is still broken, though someone came by. Now they're ordering a part. My company in for the holidays can't wash clothes and neither can we. We spent another $54 at the laundromat this week and are how going to have to go again next week because it's still not fixed. 6 blankets for drinks at the laundromat that we wouldn't be visiting if our home had been repaired in a timely manner. I've now spent $70-80 on JUST TWO new blankets and over $200 at the laundromat. And I'm expected to least rent in a couple of days. Someone needs to step in. I requested the portfolio manager, ************************* call me and he never has. I have his cell number and have called and texted him as well. I submitted pictures of the transaction or receipt for the laundromat trips as I would like to be reimbursed. I rent home WITH a washer and dryer. Should I be deducting these charges from my rent? How would you like to handle this? There's also still done other issues that need addressed like baseboards that are missing and baseboards that were never painted and can't be cleaned.
Sincerely,
*******************Initial Complaint
Date:12/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am customer of ********************. I am an investor/property owner. RE: ************************************************************************** I have called the customer service # several times asking for a call back from someone to help me with my current local property manager, *****. I even emailed from the website for call back. My concern is that I can't trust *****. I think she is more concerned with the relationship she has with local vendors then she does with actual customers. This is very disappointing. I want to trust MYND with MY property, that I own. Background: for my place to be listed with marketing, they had to inspect, they inspected & said the blind in the master bedroom is bowed & has to be replaced, I accepted this. ***** had a local vendor to do the ******** received the bill +$1k. I go to my house to check the work & that blind WAS NOT replaced. That to me looks like fraud. I expressed my deep ********************* was met with defensiveness, excuses, & that I must have read the inspection incorrectly. So according to her I am wrong & her, MYND, the vendor are in the clear. To me, that is a fraudulent action, tell me I need a blind replaced, charge me, I do a surprise visit & I did not get what I was allegedly paying for? It was clear as day in the inspection report MASTER WINDOW blind, plus bedroom 2 and rectangle long blind in dining room. And why are all documents sent as a link that expires? I don't have to use MYND but I want to, but I do not trust *****. I would like to be contacted by MYND, not Myrya and I do not want to pay for something I did not request NOR approve. I want those charges removed from my acct.Business Response
Date: 12/18/2022
We are sorry to hear about your frustration. We have reached out to your leadership team and they will be reaching out to you directly. We value and appreciate your feedback.Customer Answer
Date: 12/20/2022
Complaint: 18606812
I am rejecting this response because: they have not called me or reached out to me directly.
Sincerely,
***************************Business Response
Date: 12/21/2022
We appreciate your feedback. Your leadership team has been notified and will be reaching out to you directly.Customer Answer
Date: 12/23/2022
Complaint: 18606812
I am rejecting this response because: this looks like a generic response. I will accept the response when I speak to a live person on this issue.
Sincerely,
***************************Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Where do I begin with this companyFirst off they are absolutely TERRIBLE!!!They sent a notice of non renewal of my lease and a legal notice of lease termination stating that my lease would be terminated 30 days from the date of the letter which was Dec 6th 2022. I called to double check bc my lease in fact didnt end until January 27th 2023. The representative assured me that I would need to put in a 30 day notice if I wanted to leave by a specific date (even though the letter states 30 days from Dec 6th) but I had to turn over the keys no later than the 27th. So I planned with my family accordingly. To later be told that I had to pay through the 27th regardless bc that was the end of my lease and my formal 30 notice was no good. I received 2 pieces of documentation from them stating TERMINATION OF LEASE. How can you terminate my lease and expect me to fulfill payment until the end? ***************************** was extremely rude and literally said well I dont know why it says that and the representative cant answer questions on leases or notices but it still stands. Not to mention they never showed to do an annual inspection. I called out of work for TWICE and in which they still havent fulfilled the inspection. Thank God I know the owners personally to also inform them on their poor business practices. They prevented me from making partial payments (for whatever reason) bc I only owe part of the balance but after asking several times and no alternative payment methodSTILL NOTHING! But yet they threaten eviction without resolving the issue. As a veteran and a previous homeowner they are truly DISGUSTING I would never do business with them EVER and from the looks of the reviews most will agree.CURRENTLY FILING A LAWSUIT because I refuse to let them bully me out of my money.Business Response
Date: 12/18/2022
We are sorry to hear about your frustration. We have notified your leadership team and they will be reaching out to you directly.Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me, my husband and our two roommates rented a property from Mynd at ************************************************************************, from 11/01/2021 to 11/30/2022. We had a lot of issues with the property, most notably repeating water leaks resulting in drywall repairs in the garage. We never got a proper documented walkthrough or walkout inspection to list all the things that are wrong and which shouldn't be held against us upon move out, so what we did was during the time we resided at the property, we made tickets about everything to report each issue, even if it was just cosmetic. This was also advised by their annual inspector to do - just report everything via their Mynd Resident app before moving out.Nine days after moving out (12/9/2022), Mynd concludes that they want to keep our whole deposit of $1975 and charge $373.33 extra on top for multiple things: painting ($433.33), cleaning ($500.00), carpet cleaning ($375.00) and general repair and maintenance ($1040.00). All of those described as vaguely as that, no detailed description of what each of these things hold. On the same day I asked for a breakdown of all these costs (in more detail than just "general R&M" etc), so that we could address them and remove the charges that do not apply. They said we need to wait 30 days to "process" this. I've included screenshots of the interaction in this complaint. What I want from Mynd is to actually reflect these move out charges accordingly, taking into account all of our service requests/reports we made about the issues we found or were not our fault, and remove the bogus charges, and provide a detailed list, preferably with pictures, of all the individual issues they are trying to charge us. We are not going to pay this kind of money blindly with the expectation of immediate payment, when they can't even provide us that detailed list so that we could address the issues. In addition to that, we are not going to wait ***************************************** collections.Business Response
Date: 12/13/2022
We are sorry to hear about your frustration. We have notified your leadership team and they will be reaching out to you directly.Customer Answer
Date: 12/16/2022
Complaint: 18561727
I am rejecting this response because:This is such a dismissive reply, and no, nobody reached out to me following their response. The issue still stands.
Sincerely,
*********************Business Response
Date: 12/20/2022
Thank you for your feedback. We have reached out to the leadership team who will be contacting you directly.Customer Answer
Date: 12/23/2022
Complaint: 18561727
I am rejecting this response because:Once again another copy paste answer. Nobody every reaches directly when promised. Ive been through this with Mynd so many times now. Just an excuse to brush off the customer and keep their money.
Sincerely,
*********************Initial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mynd Property Management is managing properties in ** and has no presence in the state. It is not possible to take them to small claims court because they have a fake address they use for state filing and you cannot serve them a summons. They ignore renter's problems because they know you can't do anything about it. I have pages of emails and texts proving they do nothing and because they are not in the state there is nothing I can do about it, People need to be aware of this as they are taking advantage of tenants in our state. The house I rented from them is not livable and I had to move out; they did nothing to address the problems.Business Response
Date: 12/13/2022
We are sorry to hear about your frustration. We have notified your leadership team and they will be reaching out to you directly.Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a property from MYND management in February 2022. From the first month I did not have heat, the following months I did not have air conditioning and did I have a working washer and dryer as advertised with the unit. Several repair persons came into my apartment to look at the wall units but was never able to fix them. MYND did not provide me with a temporary solution like a potable cooler or address the issues at the apartment. By July my apartment had severe water damage including the floors walls my own property and mold growing in the walls due to improper repairs. I provided my five day notice along with the ******* laws that allow me to do so due to an unfit living condition. That went ignored despite speaking directly with regional manager for MYND. Now several months later Im asking for my deposit back and a portion or my rent because I did not receive what I was paying for. This has all been clearly discussed and well documented by myself however MYND will not allow me to work with their insurance companies or address the laws and statutes that I have utilized in my argument to reasonably receive my money back. I have attempted to negotiated with them many times however they will not meet me anywhere near where my losses begin. It has almost been a year since this began and I would like to be treated fairly and respectfully as I have to them. There are also several laws that were ignored on their end and that is unethical. I hope that this route with BBB can be of assistance to resolve this issue.Business Response
Date: 12/13/2022
We are sorry to hear you are frustrated. We have notified your leadership team and they will be reaching out to you directly.Initial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was renting a townhouse thru MYND Management and we physically moved out and purchased a home 9/15/2022 BUT we continued to pay the rent per the lease thru 11/5/2022. When we moved into the townhouse we filed a concern and provided pictures of the stained carpet and was denied a request to get the carpet cleaned we also had water damage and filed a concern and a contractor was provided to repair the roof but again they didn't want to fix the drywall. multiple times we were told they didn't get our notice to vacate but when i continued to press the matter i was told ohhhhhh yea we got it and within an hour of finding the notice to vacate they suddenly found all this damage to the unit including nasty carpet that I had previously reported. Only 2 adults lived in the unit and I am a flight attendant and was only there part time with no pets ever in the unit MYND is wrongly keeping our deposit and are not acting in good faithBusiness Response
Date: 12/13/2022
We are sorry to hear about your frustration. Your leadership team has been notified and they will be reaching out to you directly.Customer Answer
Date: 12/19/2022
Complaint: 18540963
I am rejecting this response because:i want to get a real resolution. I submitted the dispute form they sent to me and i have not heard back from anyone as stated in their response to me
Sincerely,
*******************Business Response
Date: 12/20/2022
Thank you for your feedback. We have reached out to the leadership team who will be contacting you directly.
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