Business Profile

Property Management

Mynd

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Mynd came to BBB’s attention in January 2017. A review of complaints was completed in December 2024. For repair requests, please visit Residents Service Requests (sign-in required), or, you can reach out to business at Contact Mynd.

Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

335 total complaints in the last 3 years.
61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moved out Sept 27th and still have not received my deposit. When I ask them for an update no one can provide me with details and just give me the run around!
Business Response
Date: 10/26/2022
We are sorry to hear about your experience. Your leadership team has been notified and will be looking into this for you.
Customer Answer
Date: 10/26/2022

Complaint: 18310216

I am rejecting this response because they still are not providing a clear answer after multiple requests. Ive been told management will reach out Ive and over again but I still dont get answer on whats the status of my full refund of my security deposit.

Sincerely,

***********************
Business Response
Date: 10/31/2022
We are sorry to hear of your frustration. The team has tried to reach out to you to inform you that since we no longer manage the property the security deposit refund will come from the owner.
Customer Answer
Date: 11/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our heater broke in the middle of below-freezing temperatures in *******. I contacted Mynd and let them know that not only does this need to be fixed quickly but that there was a young child sick with pneumonia currently residing in the house, and we needed it fixed before the temperatures dropped again. Now their usual process is to send a vendor out, the vendor takes pictures, the vendor leaves. A few days pass. Another vendor comes by, takes pictures, leaves. Rinse, repeat, and if the wait for our garage door to be fixed is any indication, this process can take months without resolution. They messaged me to say they were going to treat this like an emergency and send someone out ASAP. A vendor came out, took pictures of the problem, said he would be back "at a later date" to fix the broken heater (mind you it's going to be 31F tonight!) and left. I texted the vendor--a very nice man, this isn't his fault--when we could expect him to return and fix the heater, to which he responded "It depends on when Mynd approves the parts needed." It's been several hours. I've messaged mynd several times urging them to approve the part, and my roommate has been on hold on the "emergency" maintenance line three separate times for 40 minutes each, only to be hung up on every time. The temperature is 54F right now and falling steadily, and I have a feeling the repair man won't come by until tomorrow if they wait too long to approve it. Some emergency repair!This is unacceptable and if we have to buy a space heater to keep my daughter's lungs from getting worse tonight, MYND will absolutely be reimbursing us. And god forbid she gets sicker, MYND will be hearing from a lawyer.
Business Response
Date: 10/20/2022
We are sorry to hear about your frustrations. Your management team has escalated your request and we are happy to see it has been scheduled for you. We value and appreciate your feedback.
Customer Answer
Date: 10/21/2022

Complaint: 18247537

I am rejecting this response because
it should not take two days in record freezing temperatures to fix an emergency maintenance request for a broken heater. It should take two days to fix a NORMAL maintenance request for something like a broken garage door (still not fixed! Its been three months!) emergency means same day. Unacceptable.:

Sincerely,

***************************
Business Response
Date: 10/22/2022
We are sorry to hear about your frustrations. It looks like the team was able to get a vendor out to fix the issue the next day. We do our best to get vendors out as quickly as possible. We value and appreciate your feedback.
Customer Answer
Date: 10/24/2022

Complaint: 18247537

I am rejecting this response because: you have been lied to. It has not been fixed, we still have no heat, and this was a very half*ssed response.

Sincerely,

***************************
Initial Complaint
Date:10/16/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved into a ******************** property and our downstairs neighbor started harassing us. She filed fraudulent complaints with the city, cyberstalked my husband, continuous banging and throwing of heavy objects at our floor, following my husband out of the driveway while shining a flashlight in his eyes, emailing his employer about how we are having her apartment under surveillance and hacking her email ending the email that well be sorry and shell take things as far as she can yelling threats and cussing and racial slurs at us. Obviously she is mentally unwell, but she is causing us a lot of fear and definitely breaking the terms of any lease with her harassment. We have repeatedly asked ******************** to investigate this woman and they just ignore us. They have also had workers let themselves into our rental without notice or knocking after we already got the keys. They continue to be a tool for this woman to harass us. They also knew about her mental problems and the inevitability of her harassing us before we moved in. We have repeatedly asked for her to be investigated or be held responsible for violating the terms of the lease, we have also asked as a desperate act to be let out of our lease contract early but ******************** refuses. This is disgusting and illegal and we now have to pursue this in court and pay court costs out of our own pocket to file restraining orders and to sue ******************** for liable.
Business Response
Date: 10/18/2022
We are sorry to hear about your frustration and value your feedback. We have shared this with your leadership team and they will be reaching out to you.
Customer Answer
Date: 10/19/2022

Complaint: 18231107

I am rejecting this response because:I have been told this multiple times from the management team, and then after many more messages from me someone will basically say well we dont care. No one has ever asked for my evidence or come to do an investigation or resolved the matter in any way and all of us residents here are scared of this woman. She harassed us and the people in this building day and night and Mynd wont even issue a complaint against her.

Sincerely,

***************************
Business Response
Date: 10/22/2022
We are sorry to hear that you are frustrated and do care for the situation. Our management team is looking into the matter and consider it a priority. We do value and appreciate your feedback.
Customer Answer
Date: 10/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I realized my phone number is incorrect on this complaint it is actually ************

Sincerely,

***************************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the worst company to rent from. My husband and I moved in to a brand new construction home and upon our arrival, we noticed that the house wasnt clean, AT ALL!! It had post construction dust everywhere, scraps of wood and had never been professionally cleaned. We were excellent tenants, yet, when we moved out, they charged us an outrageous amount of money from our deposit to cover damages. They charged us $450 for vertical blinds that you can get at ********** for maybe $50 for a pack of replacements. We also patched and covered any nail holes we made and we even went to ********** to get the same exact interior paint and fixed the spots on the walls. They also charged us $666.67 to paint the house!! Why should we be paying for something that is the landlords responsibility!? Also, they charged us $400 to clean the house when we left it very clean, the only thing that we didnt have time to clean was the oven, which a cleaning company might charge less than $100 to clean. It seems like Mynd just made some random numbers just to keep our deposit.
Business Response
Date: 10/16/2022
We are sorry to hear about your experience. We appreciate and value your feedback. Your management team has been notified and they will be reaching out to you.
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 25th I submitted a maintenance request about the refrigerator not working properly today is Oct 3rd and I have yet to have a resolution No one has come to look at the refrigerator nor has it been replaced Ive been told this whole time to just be patient this issue is way past being patient food is very expensive and we dont have money to just throw away this is very reckless on mynd part.
Business Response
Date: 10/10/2022
We are sorry to hear about your experience. We have escalated your issue to your leadership team and a team member will be reaching out to you.
Customer Answer
Date: 10/13/2022

Complaint: 18188431

I am rejecting this response because:

Sincerely,

***********************
I am only being offered $100 for an entire months of groceries I dont know where in the world can I replace monthly groceries for $100 this is very sad on mynd part.
Business Response
Date: 10/14/2022
We are sorry to hear this has not been resolved to your liking. We will share your feedback with your management team.
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in on May 09, 2022. Shortly after moving in, within two weeks, I filed a repair request regarding, among other items, an electrical issue involving three electric sockets in adjoining rooms which did not work, and having to have a switch on in the kitchen in order to use the light switch in the dining room and a hallway. Mynd did send contractors to resolve the other issues in a timely manner, with the exception of the electrical problems. This issue has been ongoing with them; no contractor has been out to investigate the issue, no work orders generated for repair, yet Mynd claims to have a repair estimate waiting to be approved, apparently since June. They have sent me emails asking about resolution of that ticket, and I have responded the electrical issues continue. The result is always the same: They are awaiting approval on an estimate which never materializes. August 13th I reported a problem with a section of flooring in the living room. It appeared the floor was bucking upward, as if something was being driven into the floor from below. It was discovered (through my own efforts) accumulated moisture in the crawlspace had caused the hardwood floors underneath the vinyl laminate plank to buckle, and there was a large accumulation of mold. I informed Mynd immediately of my findings and the need for expedited resolution, but all that has been done is one individual has come out to take some pictures and submit a bid to repair. Nothing has been done, and the representative at Mynd continues to put me off, Promises of phone calls which never happen, endless runaround on serious issues with no end apparent, structural issues with the house itself which worsen (I can no longer use the back door due to the house shifting), and indifference about the presence of potentially hazardous mold where they cannot even send a mold abatement contractor, I am at the end of my patience with their incompetent property management.
Business Response
Date: 10/10/2022
We are sorry to hear about your experience. Your case has been escalated and your management team has been notified. A team member will be reaching out to you.
Initial Complaint
Date:10/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EVERY MONTH MYND TRIES TO GET EXTRA MONEY.. I PAID MY RENT BY DEBIT THIS MONTH SOMETHING WENT WRONG WITH PAYLESS SO I GET THE MONEY OUT THE ACCOUNT AND FED EX IT TO THEM . ********* THE PROPERTY MANAGER SAID SHE WILL TAKE OFF LATE ***S AND THERE IS NO HANDLERS *** SHE TOOK THE LATE *** OFF AND CHARGED ME ***** EACH FOR EACH MONEY ORDER SO THERE IS STILL A BALANCE OF ***** ON MY ACCOUNT AFTER I PAID PAYLEASE ***** FOR A NSF *** I DIDNT DESERVE, IT WAS THERE SYSTEM PROBLEM AND I PAID MYND AN EXTRA ***** FOR A NSF ***.. I NEVER EVER BEEN CHARGED A HANDLERS *** AND ITS PROOF ON MY LEDGER TO WHERE THEY ACTUALLY CREDITED A HANDLERS *** TO ACCOUNT IN AUGUST.. I PAY MY RENT ON TIME THEY ARE ALWAYS ADDING ***S .. SO THEY ARE CHARGING A ***** *** FOR EVERY MONEY ORDER YOU SEND .. SO IF YOU PAY THE *** BY MONEY ORDER ITS ANOTHER *** SO THE *** WILL NEVER RND IF PAID BY Money ORDER Someone NEED TO SHUT THIS PLACE DOWN.. THEY HAVE TO MANY Complaints ABOUT RIPPING PEOPLE OFF.. SOMEONE HANDLE THIS PLEASE .. I BEEN HERE 4 YEARS MYND TOOK OVER 4 MONTHS AGO RAISED MY RENT ****** AND ITS BEEN PROBLEMS SINCE..
Business Response
Date: 10/10/2022
We are sorry to hear about your experience. Your leadership team has been notified and a team member will be reaching out to you.
Customer Answer
Date: 10/11/2022

Complaint: 18185330

I am rejecting this response because: this is an automated response.. That's what's said when you call the call center that sound like it's overseas. I want my money refunded you charged me TWICE A MADE UP HANDLERS FEE ***** FOR EACH MONEY ORDER SENT IN ONE ENVELOPE.. YOU MAKE A TENANTS LIFE H*** YOU HAVE TO PAY FED EX , PAY A MONEY FEE TO YOU ***** EACH JUST TO ADD RENT TO MY LEDGER .. THIS IS A MONEY SCAM.. MYND MAKES LIFE IN RENTING A HOME MISERABLE AND UNCOMFORTABLE. I BEEN HOSPITALIZES TWICE FOR ANXIETY AND PANIC ATTACKS YOUR COMPANY HAS CAUSED ME .. JUST TO PAY RENT !! AND I ALWAYS PAY BEFORE THE FIRST OF THE ******* YOU MAKE ME WANT TO GET MY ATTORNEY ALL MY HOSPITAL PAPER WORK ALL THE EMAILS AND BREAK MY LEASE DUE TO TIME OFF WORK, STRESS, ILLEGAL FEES AND IM A GOOD TENANT YOUR COMPANY DOESNT APPRECIATE GOOD PEOPLE.

Sincerely,

*********************************
Business Response
Date: 10/12/2022
We are genuinely sorry to hear about your experience. We assure you this is not an automated response. This issue has been escalated to our management team and they will be reaching out to you to discuss. We appreciate your feedback.
Customer Answer
Date: 10/14/2022

Complaint: 18185330

I am rejecting this response because: The Money Order Fees Charged Every month JUST TO SEND A MONEY ORDER need to go away .. *********** charges you to pay rent for EACH money ORDER ***** and the amount and how they charge FOR EACH money order is not on the lease

Sincerely,

*********************************
Business Response
Date: 10/14/2022
We are sorry to hear that you are upset. We do our best to be transparent with all our fees and have free payment methods to choose from as well. We do appreciate and value your feedback.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Im not feeling well so I will try to be briefly I was dealing with mynd management since July 2022 trying to rent a home Ive been bounced around still to this day. Ive dealt with rudeness unprofessional people lack of communication and a promise for great service. I never received mynd had me to deposit $1,795 into they account only to back out of the contract I had with them and now the not returning my deposit I have so much more I can say but do to the stroke I had its hard for me to see my phone and write so please give me a call asap ************* please and thank you
Business Response
Date: 10/07/2022
We are sorry to hear about your frustration. It looks the the team has taken care of this for you. We do appreciate your feedback.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My fianc and I lived in the MYND property from June 2021 to May 2022. We trusted MYND to have the property reflect what we saw in the pictures and blueprint layout of the rooms. We went to view the property a week prior to our move-in date, and my fianc found that there was ABSOLUTELY NO STORAGE SPACE; MYND simply shrugged it off as a marketing mistake. After weve left this place, we found the SAME deceiving image advertising that there's a storage room. After we basically were cornered into moving into a space with one less room for all our things, we also found out that there is a RIDICULOUS homeless issue in the area; COUNTLESS times we felt unsafe in our space, as homeless people would break into the fencing next to our unit and sleep, drink alcohol, and smoke drugs. Each time we would attempt to call MYND to speak to our property manager, we were on hold for sometimes 20 minutes at a time before reaching a customer service agent who could barely speak English and read from a script. We called the San ************ and 911 a total of roughly 10 times while living there. On top of the homeless encampment issues, our car was broken into 3 TIMES while parked in our spot. We asked management to provide better security or put-up cameras on the property to deter the suspects, but we were told no over and over again. Our upstairs neighbors moved into the unit a month after we did, they would invite people over countless times, stomp on the ground when walking, slam doors, drop their toilet seat, and play loud music from their unit. Each time they came home, they would park in their spaces, play music for nearly 30 minutes just BLARING from their speakers, and slam the gate shut behind them, which was right next to our living space. Furthermore, MYND stole our deposit by charging us to paint to ENTIRE apartment. We tried to dispute it but they ignored out dispute even after substantial evidence and also refused to compensate us for a storage unit that was promised.
Business Response
Date: 10/07/2022
We are sorry to hear about your frustrations. Our team is looking into this and will be reaching out directly. We value and appreciate the feedback.
Customer Answer
Date: 10/11/2022

Complaint: 18149685

I am rejecting this response because:
I have continuously been dealing with MYND looking into the manor and caring about their tenants. However, for well over a year MYND has never done anything to ultimately settle a dispute. I have either been constantly ignored after countless attempts to contact MYND, I have followed their instructions to ultimately be rejected even after substantial evidence verifying my claim. Additionally, MYND blames other departments for serious violations/errors yet will continue to ignore the mistake and provide false information. Moreover, MYND simply ignores their tenants concerns, ignores their tenants safety, and ignores their tenants mental and physical wellbeing.

Sincerely,

***********************
Business Response
Date: 10/12/2022
We do apologize and genuinely sorry to hear about your experience. We have escalated this to your management team and they will be reaching out to you directly. We value and appreciate your feedback.
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into a rental property on 8/22/22. The day I moved in I reported the patio door had been broken and shattered glass is EVERYWHERE. I have followed up NUMEROUS times with Mynd about getting this fixed, or at a minimum, having the glass cleaned up and the broken door boarded up. EVERY follow up has been completely ignored. 5 weeks later, the door is still broken and every time theres wind or rain, more damage occurs. No one at Mynd cares. My toilet broke 10 days ago. I reported it the day it broke. I was again ignored for a week then maintenance responded on day 7, saying they can come out in 6 days to look at it. I refused and said they already waited a week and I wanted someone out in 48 hours. I was once again ignored, I can only assume as punishment for pushing back on their absurd request. The appointment time came and went. Both the patio door AND the toilet remain broken. This company is basically a slumlord. They want to collect rent but dont provide homes with basic necessities like shelter and functional plumbing. Ive tried to reach upper management but Im - you guessed it - ignored.
Business Response
Date: 10/07/2022
We are sorry to hear about your experience. Your work orders have been expedited and prioritized and the team is working hard to complete these items for you. We value and appreciate your feedback and will have a team member reach out to you.
Customer Answer
Date: 10/07/2022

Complaint: 18155211

I am rejecting this response because:

No one from Mynd has contacted me to apologize or confirm this same issue will not happen again when I have a maintenance problem. My current issues were addressed but I have NO FAITH this will not happen again.

Sincerely,

***************************

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