Complaints

This profile includes complaints for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mynd

  1611 Telegraph Avenue 1200 Oakland, CA 94612-2130

  
• 

  Mynd Property Management

  1575 Delucchi Ln Ste 103 Reno, NV 89502-6580

• 

  Mynd Property Management

  4830 W Kennedy Blvd Ste 600 Tampa, FL 33609

• 

  Empire Industries, LLC

  5225 Katy Fwy Ste 202 Houston, TX 77007-2289

• 

  Mynd

  Mesa, AZ 85215-1148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Displacement of residence due to burst pipe causing mold damage. Ventilation issues, lack of communication to tenants, vendors, and across in-house departments. Emotional, financial, physical stress, property damage, and loss of employment are direct effects of this companys mismanagement and delay of care. Documented Issues began on 10/28/22.

  

  Business Response

  Date: 12/07/2022

  We are sorry to hear about your frustration. We have notified your leadership team and they will be reaching out to you. We value and appreciate your feedback. 

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18531902
  
  I am rejecting this response because:
  
  This business operates through a tenant portal that is horrifically managed. When the rare phone call does come from someone in management,they are not up to date on my situation or better yet, complain to me about their massive caseload and do not have time to reciew my full ticket. That exact statement was said to me by manager ****** in the maintenance department via phone on 12/7/2.
  

  EVERY amazing and hard-working vendor that I have interacted with that has come to work on my unit (contractors, plumbers, HVAC) have expressed frustration and stress in regards to MYNDs lack of communication and disrespect. Who is accountable? Who makes decisions and actually remedies these faults?

  Again, this has impaired all areas of my life since 10/28/22. Loss of wages in the amount of $4,600 between 11/3/22-12/1/22 are a direct result of MYNDs transgressions. ALL of these issues could have easily been avoided. Who is accountable? I am seeking additional restitution of loss of income. 
  

  I will continue to loudly advocate for the voiceless tenants and vendors that are subject to this wildly managed company. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/12/2022

  We are sorry to hear about your frustration. Your leadership team has been notified and you will be reached out to directly. We value and appreciate your feedback. 

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** My address: ***************************************************************** My Cell phone: ************ Property management- Contact information can be provided. Renting from MYND Property and Maintenance associated is ORC. Prior to moving into this rental property we were advised that the following safety issues where going to be fixed. We moved into this property on 09/29/2022 and nothing was completed. Issues: (I have proof of everything) -House wasnt cleaned - Carpet had pee and p*** stains, animal odor in the house, appliance had old food and stains left behind, windows caked in grime, mold and hard water stains left on the shower door, and much more. - Broken fence in the back yard - Broken blinds - Broken door inside the house - Broken washing machine - Broken Electrical outlets - live Cockroaches and other bugs - Kitchen faucet was broken - Door handle broken After weeks and weeks of complaining some of the above concerns have been fixed. Mind Property management has been very irresponsible and lacks professionalism. No one from MYND ever bothers to call us with updates and I feel no one cares that we are having issues. Appointments keep getting pushed farther and farther out. ORC will send non English speaking maintenance out to fix your home which makes it very hard to communicate. There maintenance team used my shampooer and my vacuum to clean the rental property, then denied using them both. My main concern currently is the replacement of the carpets to ALL THE bedrooms. This has been a request since day one. The carpets are filthy and have a odor that cant be cleaned. It is unhealthy and unsanitary. I am exhausted trying to work with this company.Looking for a soulution ASAP.-*******

  

  Business Response

  Date: 12/02/2022

  We apologize for your frustration. We have notified your management team and they will be reaching out to you directly. 

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18511370
  
  I am rejecting this response because:this is always the answer I get and no one calls me back. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/06/2022

  We are sorry to hear about your frustration. The leadership team has been notified and we will have someone reach out to you.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18511370
  
  I am rejecting this response because:We need a resolution soon. Its been too long fighting with you guys.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 8, 2021 we rented a home in ******, ** from Mynd Property Management. Since then, we have had countless issues. The front door wouldnt stay closed even if it was locked. We had to replace it ourselves. The toilets back-flowed multiple times a week. We also fixed that. The ** broke in July (in ***** while it was 115 degrees outside). It was not fixed for over a month - and it was only fixed because the third maintenance team rigged it because they felt bad for us melting in our residence. The garage door opener not only closed our garage but also opened the next door neighbors. The microwave broke and we had to wait 2 weeks for someone to fix it - the company insisted on replacing it. Currently, the kitchen sink has been backed up for over a week. Rather than send a plumber out to fix the problem, they are insisting we need a new dishwasher without even assessing the sink issue. Unfortunately for the property owners, thus company is scamming them into thinking large appliances need to be replaced rather than repaired. As for us tenants, we have taken on what feels like a second job dealing with Mynd Property Management. We (tenants) are both first responders. We have had to spend countless hours trying to navigate a tech-based rental company just to get someone on the phone. Often times, when we get someone on the phone the resolution is we have escalated the issue to management and will get back with you. Unfortunately, nobody ever returns the call. And when they do, its a third party vendor that calls only to let us know they are booked for the next week. Renting from Mynd is like a suicide agreement.

  

  Business Response

  Date: 12/02/2022

  We are sorry to hear about your frustration. The management team has been notified and a team member will be reaching out directly. 

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****:************

  

  Business Response

  Date: 11/30/2022

  We notified the team of the dates that you have placed in the complaint to look into. If there is further detail you can provide we would greatly appreciate it. Thank you. 

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On 8/1/2022, I was scheduled to move out of a house we rented for 6 years. On 7/11, I inquired about the move-out inspection **************. I knoew it was my right to be present per ******* law.2. 7/11, a Mynd representative said she would get back to me with the schedule. On 7/25, I emailed again about the inspection.3. On 7/22, Mynd sent a refusal to disclose the move-out inspection details. I shared initial concern and reasoning. Mynd asked me to fill out a form with details, which I did on 7/25.4. By 8/3. I had not received information about the move-out inspection, and I mentioned the ******* Landord and Tenant Act, which grants the tenant the right to attend the inspection. I again requested the inspection time. On 8/3, I received the second refusal for information.5. On 8/4, I sent links to the ******* Residential Landlord and Tenant Act, Article 2, Section ****, Part C., and I directly quoted the law that allows tenants this right: https://www.azleg.gov/ars/33/0****.htm 6. On 8/4, Mynd acknowledged my right but still refused to provide the information about the inspection.7. On 8/11, Mynd sent me a ledger and the results of the inspection, stating that my entire deposit would be withheld ($1,595) plus an additional $708 charge.8. On 8/15, I filled out 12 different dispute forms to address many of the charges, including several that were documented upon our 2016 move-in. They admitted not reading all of the forms before sending a rejection.9. On 8/16, I sent Mynd links to Mynd's own website that directs tenants to the ******* laws.10. I was given a phone call with another representative, who agreed to remove many items that were not our fault.11.On 10/10, I was refunded $167, insufficient to cover the agreed-upon refunds.12. Over 50 emails have been exchanged until now. Mynd has changed the ledger amount several times in their benefit. They retain $1428 of my deposit. $546 is still owed.

  

  Business Response

  Date: 11/23/2022

  We are sorry to hear you are not happy with the refund that the team has provided. We have shared your concerns with your management team and they will continue to try and reach you. 

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18443303
  
  I am rejecting this response because: It does not address the intentional disregard of ******* law. Please refer to the link whereby ******* regulates tenant rights as they apply to the move-out inspection. Also, please refer to the dismissal documented in Mynd Managament responses.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/30/2022

  We are sorry to hear that you are not happy with the explanation of the charges by the team. We have let them know you have reached out again. We do appreciate and value your feedback. 

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this property management company with a start date of 11/1/22. I submitted a deposit of 500 dollars prior. I was upfront about the situation in my property and forwarded all available resources and contacts to them to take over. My assigned property manager ************************* stated that his team would take care of it. I asked for an update by the end of the week and no response until Monday. This was his response Hi ******. I apologize for the delay as Ive been out sick this past week. I just checked the case notes we have on file and its been elected that we unfortunately cant tackle the current situation at your property as this issue has been ongoing prior to our management start date and is difficult to step into considering the circumstances around this. Were more than happy to resume management at a future date once this has been resolved but unfortunately its not something we can mediate at this time. I will have our offboarding team contact you and theyll discuss next steps for ending management at this time. I sincerely apologize for this resolution as I understand its not ideal. and Thank you. Yes, *********** all funds that have been deposited into the account. Best of luck to you and Im also here as a resource for you if needed.I have not received anything from the off boarding team or a refund. They have taken my money and time and literally done nothing. I just want my money back. Its stealing. I have all the emails and text to prove this. Just so you know a little about me im a veteran with two tours to **** and I was a police officer. So you can see how I went through all that just to get robbed by some pretty boy named *****************************. I mean this is crazy. Please look into this. I dont deserve this my tenant doesnt deserve this. Thanks you!Very respectfully,*********************** ********** ***********************

  

  Business Response

  Date: 11/17/2022

  We are sorry to hear about your frustration. We value and appreciate your feedback. We have notified your leadership team and will have a team member reach out directly. 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18416896
  
  I am rejecting this response because:

  I want to know the name, ************** of who sent that response. I need more details. This company hasnt responded to any of my direct emails. What makes you think they are just going to start now. They have taken my money and time. I paid them to do a no b, they accepted and bounced with my money and knowingly left my tenant in the dark during an urgent situation. They are playing games and Im very persistent. On yelp there are multiple people that have reported similar issues. If I dont hear anything soon legal action will be taken. They know I have everything I need to win. Please relay this message to the company. 
  

  Nothiing against my representative at BBB, I appreciate your help and you have been very responsive, for that I thank you.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/29/2022

  We are sorry to hear you are still experiencing frustration. The leadership team has been notified. We do see that the most recent communication was sent out on 11/28 but will let the team know you are requesting an additional call. Thank you for your feedback.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mynd Property Management has been keeping my security deposit hostage. I wa s planning to rent a home from them, and after paying significantly more in fees than the listing showed, was accepted to rent. I am in the military, and before I signed the lease, I was notified I would be deploying. The company has refused to refund me, even though I did not sign the contract. When I got orders and invoked the **** to get out of the (not)lease they claimed to have already refunded me half. They sent me a fake receipt and the person in charge of my account refused to talk to me. I am still waiting and continue to get blasted with spam messages from them.

  

  Business Response

  Date: 11/17/2022

  We are sorry to hear about your frustration. We have notified the management team and they will be reaching out directly. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously rented a property from Mynd property management in ******* **. They filed an eviction against me wrongfully and agreed to remove from my record once I contacted them. They submitted all information to collection agency and attorneys(at least they told me they did). Eviction is still on my record. I have been reaching out to them to inquire and fotr assistance with no help. I have email correspondence between me and the property managers stating I am no longer responsible for that amount due. I would like this eviction to be removed from my record.

  

  Business Response

  Date: 11/17/2022

  We are sorry to hear about your frustration. We have notified your management team and they will be reaching out to you directly. 

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I agree to the team reaching out to me but need an answer other than "there is nothing else we can do for you". This is all that I am being told. I have spoke to several members from the company and need a resolution sooner 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mynd is attempting to charge us for additional damages past the original amount taken from our deposit upon moveout 68 days after lease termination. Our lease terminated on August 5th 2022 and we were sent back a portion of our deposit, to which we disputed due to being charged too much for damages that were not our responsibility or that did not exist. In addition, Mynd legally owes us money back for a broken window that remained unrepaired by Mynd past the legal time allowed for such repairs in the *******************. Mynd then "investigated" and on September 26th 2022 Mynd wrote back determining in a report that the amount taken from our deposit was appropriate and that the case was considered closed. On October 12th 2022, 68 days past lease termination and after sending back a portion of our deposit, Mynd attempted to ask for an additional $4,255.78 for damages, which is illegal in the *******************. They are now threatening to send these charges to collections and to report to our credit scores. These charges are for things such as the broken window that was never fixed by Mynd when we lived there, for rekeying the house, and for painting the entire house cosmetically. All of which are illegal to pass onto us as tenants in **********.

  

  Business Response

  Date: 11/13/2022

  We are sorry to hear about your frustration. We have notified your management team who will be reaching out to you directly. 

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18393707
  
  I am rejecting this response because:we have not received any further communication from Mynd management and this response does not address any of the illegal charges posted to our account. 
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 11/15/2022

  We are sorry to hear about your frustration. We have reached out to your leadership team and they will be reaching out. 

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18393707
  
  I am rejecting this response because:this is the same response template they sent last time. It does not address any of the concerns and we have not had any leadership reach out to us regarding the account. 
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 12/02/2022

  The team has been notified and the request was escalated. If you have not yet heard from a team member you will be hearing from one shortly. 

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new townhome, which is new construction August 21. We have had to call Mynd weekly as the unresolved list continues. When we contact Mynd, locally in *******, **, the agents refuse to transfer ** to anyone other than our property contact for Mynd, whom hangs up on ** regularly. I will be filing a suit in court, and we will be exiting our lease. Its been now almost 3 months and we still do not have keys for our mailbox. That is the smallest issue but nonetheless, an issue. I have come to find that Mynd makes demands but does not live up to their legal obligations as a property management company.

  

  Business Response

  Date: 11/02/2022

  We are sorry to hear about your frustration. The management team has been notified and is looking into this for you and will be reaching out directly. We value and appreciate your feedback. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18341863
  
  I am rejecting this response because:this is not a response. Its a statement stating you will look into something. I have all documentation to prove negligence. This isnt a look into it situation and as a business you hold the responsibility of making wrongs into rights without a consumer having to file a complaint. So again, this is not a valid solution or response. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/07/2022

  We are sorry to hear about your frustration. We are pleased to see the team was able to reach out and help. We  value and appreciate you feedback. 

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18341863
  
  I am rejecting this response because:This actually still has not been resolved. I still do not have a mailbox key.  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/13/2022

  We are sorry to hear about your mail key. The team has been working diligently to get this resolved for you.