Reviews
This profile includes reviews for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 323 Customer Reviews
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Review fromGreg H
Date: 01/24/2024
5 starsVery professional, great follow-up, superb response time. ***** now, retired, my wife and I chose to rent. It had been quite sometime since we had rented a home. We didn't know what to expect. Especially, when considering we were moving half way across the country to a totally new area. Nonetheless, I think if one respects the property and treats it with care, that goes a long way. All I can say is that thus far, Mynd has won our respect. The few problems we have brought to their attention have been dealt with promptly, by competent Mynd Employees/or Private Contractors. We are happy with Mynd. ****************************Review fromWilliam B
Date: 01/24/2024
5 starsWilliam B
Date: 01/24/2024
Any time there has been a problem with something in the condo it was addressed promptly.
Mynd
Date: 01/25/2024
Hi *******,Thank you for sharing your positive feedback with us on BBB. We are so pleased to hear that any issues you have encountered have been addressed promptly. We will be sharing this review with your dedicated support team.Mynd Experience TeamReview fromRyan B
Date: 01/13/2024
1 starRyan B
Date: 01/13/2024
Told me theyd cover the pillars in my backyard after paying $1800 to have it done. That vendor vanished the work lasted 4 months with no footing the pillars sank and cracked. Mynd said they cover but I received the bill 2 pillars $1300. Could have hired * ******* ******* ** ********** to do better work.Mynd
Date: 01/23/2024
Hi ****,When we received your review, we spoke with your dedicated support team. They have since confirmed that they have been in contact with you and that the mentioned issue has been resolved.Mynd Experience TeamReview fromKierra H
Date: 01/10/2024
1 starKierra H
Date: 01/10/2024
I dont even know where to begin with this company. When I first moved in I reviewed the BBB reviews and thought no they cant be that bad BELIEVE THE REVIEWS. Renting under this company is the worst decision you could ever make. I now have no running water, paint is chipping off my ceilings and the entire floor board has been lifted of my floors. You will never hear from a manger! You will speak to someone who is out of the country. Today I told them my water wasnt running and I was told to go to a family members home until someone could come out (Im fresh out of college by the way, I have no family here.) I cant walk throughout my house without shoes or risk cutting my feet. The worst part is MYND allows the homeowner (who is not in the home) to determine whether or not issues within the home should be fixed. I literally have someone who is not in my home, determining what is considered a decent living environment. Blue management who they continuously send to my home ( terrible company ) has rufused to fix issues in my home and even admitted that because it was too expensive the homeowners and MYND did not want to pay to get it resolved, they told me to put down a runner so I dont have to look at the cracked floors throughout my home. Yet it feels like youre walking in trampoline. Its so unbearable to know there is no justice or moral decency for individuals that are renting. The worst part is just received a notice for rent increase while I live in a home I cant even wash my a** in.Mynd
Date: 01/19/2024
Hi ******, thank you for your feedback and for bringing this matter to our attention. When receiving your review, we shared it with our maintenance leadership team. They have since let us know that they are in contact with you and that the plumbing issues have been resolved. We apologize for the breakdown in communication you experienced and want to assure you that we deeply care about the comfort and well-being of our residents. Should you have any further concerns, please contact us at ******************************************************* Mynd Experience TeamReview fromAngie P
Date: 01/07/2024
1 starAt move in we werent told where our mailbox was located or when trash/ recycle days were. We asked Mynd multiple times w/ no response. It took a month to get this info. There was also no remote for the living room light/fan. 3 weeks later they said a new remote was on its way. Then they said it was under a **** in our front yard. It rained the night before & covered only with bubble wrap, so the batteries leaked. The remote did not work nor did it come with instructions. On 9/4/22 we put in a ticket for our AC. The upstairs was >10 degrees hotter & would take OVER 3 HOURS to go down 1 degree. 2 weeks later Mynd scheduled appt on 9/23/22 & 10/5/22, but no one came. We called the ************* said that Mynd NEVER reached out to them so we scheduled an appointment with them for 10/12/22. They said we needed to replace our air filters bc & that they couldnt work on the airflow because it required duct work & didnt specialize in that. This issue was never fixed. On 10/3/22, we got an email to winterize our house, so We hired a company. On 11/10/22, a man showed up saying Mynd sent them. Mynd replied 11/15/22, saying Well find out what happened. On 11/23/22 they asked to close the communication, which we said that we had still not heard why this happened. The communication was then closed. We never heard back & were never reimbursed for winterization.On 5/16/23, our doorknob came loose, wouldnt latch or lock. We emailed & put in a service ticket. Mynd didnt respond until 5/19, saying theyre working on a *********** wouldnt be reimbursed if we fixed it. State law says this needed to be fixed within 24 hours. Because of the lag in communication, we fixed the doorknob ourselves. We messaged over nine times about reimbursement & were denied. We got an email on 5/8/23 about an inspection if we were renewing our lease. We let Mynd know that we wouldnt be renewing. 3 weeks later, 2 different people tried to show up for an inspection.Review fromCody T
Date: 01/06/2024
1 starCody T
Date: 01/06/2024
Mynd is a nightmare to deal with. They have no first-hand knowledge of their properties and will spring utilities and other charges on you with 24 hour notice before applying late fees. Avoid them if possible!Mynd
Date: 01/11/2024
Hi ****, We apologize for any inconvenience you've experienced, and we appreciate your feedback. We've shared your review with our resident experience leadership team. They will be reviewing your account and will be in touch with you shortly to discuss and address your concerns.Mynd Experience TeamReview fromjake p
Date: 01/02/2024
1 starjake p
Date: 01/02/2024
This company is in *******, ** and does not reflect what Ive seen from companies in Georgia. I believe they should not manage any properties outside of **********.Mynd
Date: 01/11/2024
Hi *******,We are sorry to hear about your negative experience. If you would like to provide any further feedback regarding the application process or your overall applicant experience, please don't hesitate to contact us at [email protected] Experience TeamReview fromPamela. T
Date: 12/19/2023
1 starPamela. T
Date: 12/19/2023
They are terrible they dont return calls they keep the rent and tell the owner it was kept for some kind of repair but no receipts or invoices are ever given or disclosed to back up the reason they didnt provide the rent to the owner. They owe the owner money and keep promising it and never deliver itMynd
Date: 01/11/2024
Hi ******, We are sorry to hear about this experience, and we would like to gain a better understanding of your concerns. We are unable to locate your account based on the information provided in this review. To assist us in addressing the mentioned issues, please share your account contact information with us at ******************************************************* and our team will promptly get in touch with you.Mynd Experience TeamReview fromJames S
Date: 12/19/2023
1 starMoved into a unit and the Fridge/Laundry both were nonfunctioning day 1. The Laundry was a major issue, required construction, drywall repair, ************.... For 2 months, I work with the various vendors to get the property into an actual working condition. Mynd has fought me every step of the way for any kind of reimbursement. After 2 months the Laundry is still not fixed and all they have offered is reimbursement in 200 dollars for my application fee. No appreciation for what we have gone through in our rental property these last 2 months. Its been an incredibly stressful moving experience. Professional grifters, stay away if you are a renter.Review fromAma F
Date: 12/18/2023
1 starAma F
Date: 12/18/2023
This company is really scamming people. Not to mention that I had an eviction court this morning. The person that came to represent them had no clue about my situation or what was going on. After I had proof showing the judge everything. And even when I told them I was going to receive help for back rent but not court fees. They refused to take any money. But the person who came in to represent them told the judge she was willing to take any funds going towards the back rent. Not mention I wasnt given a date to be evicted from the house. So what is really going on? Nothing sounds right at all & I didnt receive court papers after showing up todayMynd
Date: 01/11/2024
Hi ******,Thank you for your review and for raising questions about the eviction process. We have shared your concerns with our Resident Experience management team, and they have informed us that the judge has granted Mynd possession of the home. They will be reaching out to you to provide further details about the lockout date and the next steps in the process.Mynd Experience Team
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