Reviews
This profile includes reviews for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 323 Customer Reviews
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Review fromNikki B
Date: 10/17/2022
5 starsNikki B
Date: 10/17/2022
Great onboarding process. I am truly excited to become part of the Mynd Family of services
Mynd
Date: 10/22/2022
Hi *****!Thank you for your kind review! We are happy to know you are happy with the service provided to you and please feel free to reach out to us if you need anything.-MyndReview fromIRWIN W
Date: 10/17/2022
1 starIRWIN W
Date: 10/17/2022
MYND HAS ACCEPTED PAYMENTS FROM MY TENANT WHILE CONDUCTING AN EVICTION THUS VOIDING THE CURRENT EVICTION. UNPROFESSIONAL.REPORTING HAS TOO MANY FORM MESSAGES TIED TO TRANSACTIONS THAT ARE WRONG AND MISLEAD THE OWNERS, POOR SYSTEM. EACH STAFF PERSON HANDLES 2O0 PROPERTIES ...TOO MANY TO DO A GOOD JOB. *************************** *****************************Mynd
Date: 10/22/2022
Hi *****, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromSandie O
Date: 10/13/2022
5 starsSandie O
Date: 10/13/2022
Appreciate the fast service!! ***** made the experience seem lessMynd
Date: 10/13/2022
Hi ******!Thank you for your kind rating! We are happy to know you are happy with the service ***** provided to you and please feel free to reach out to us if you need anything.-MyndMynd
Date: 10/18/2022
Dear **********,We would like to start off by apologizing for the issues you have encountered. We also want you to know that we take all feedback very seriously and will conduct a full investigation into your allegations. We can understand that you are feeling frustrated and please know that we have escalated this issue to our management team. It sounds like you experienced several issues including the delays in getting your property ready for listing and when done, was not to your satisfaction. To address this issue as well as the others you have raised, our team has begun an inquiry into the details of your experience. We will meet as a team, with all Mynd employees who worked on your property to discuss and better understand how we can improve our operation. It is our belief that we can learn and become better by receiving feedback such as yours. We will also verify that your account shows a zero balance and make sure that you do not receive further funds requests from Mynd.If you are still experiencing difficulties, please reach out to ****************************************************** and we will work to resolve those as soon as possible. Thank you for your feedback.-MyndReview fromJennifer C.
Date: 10/13/2022
1 starJennifer C.
Date: 10/13/2022
PLEASE DO NOT RENT FROM MYND MANAGMENT. I have a security deposit dispute with the company. On 09/15/2022 , I went into their website/app to verify status of our security deposit from move out date 08/26/2022 and saw we had a balance due of $506.71. I mailed them 2 certified letters with photos of the apartment that my mother and I rented when we moved out. I also sent them an email of the same letter and photos per their instructions. The company is charging us a total of $2,171.71 for alleged damages and costs after we moved out. There is an estimated lock change $296.71, estimated cleaning fee $250.00, estimated drywall repair $300.00 and estimated painting from drywall repair $1,325.00. In my letter and email I requested copy of receipts and pictures of these damages. Unfortunately, because of COVID measures, they do not send a person to do a walk through and only provide the tenant with a code lock box to leave the keys once move out is complete. As I mentioned to them, per WA State law under court case ******** vs *******, providing estimates of repair costs within 21 days of when you moved out is not good enough. According to Tenant Fees ********, a landlord cannot legally charge tenants for end of tenancy cleaning services. In fact, a landlord is allowed to deduct from a security deposit for any damage or excessive dirtiness, but not for any expected, normal wear-and-tear as of April 11, 2019. No holes were made in any of the walls and I cleaned every inch of the apartment to include all appliances. I would like to know what lock had to be changed because per their instructions I was to leave the keys in the kitchen drawer due to issues with them providing the cypher code lock box. Wehn requesting status of our dispute and the only response I get from them is "we received your paperwork and still working on it". Rent was ALWAYS paid timely and we never complained or had an issues until now. THIS COMPANY IS SCAMMING PEOPLE FOR THEIR MONEY AND DEPOSITS.Mynd
Date: 10/13/2022
Hi ********, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromTimothy C
Date: 10/12/2022
5 starsTimothy C
Date: 10/12/2022
Mynd is a great organization , would highly recommend them to anyone trying to find a property.********************* and *********************** and have been nothing but fantastic, so happy we are with this company!Mynd
Date: 10/12/2022
Hi *******,Thank you for your review and your shout out to **** and ****! You mentioned they were very helpful in finding the property you were looking for! Please don't hesitate to contact us if you need anything else!-MyndReview fromRumela R
Date: 10/12/2022
1 starRumela R
Date: 10/12/2022
We were in the process of evaluating multiple companies to manage our rental property and considered Mynd after hearing about them from an acquaintance. After the first few interactions with the Account Manager, it went downhill. The Property Manager (PM) made no proactive attempt to start the onboarding process. When we finally had an introductory call with her when she explained that we would need to install peepholes on the entrance door and went on to claim that a property owner had once raped a tenant which is why a law was passed that requires property owners to install peepholes on all exterior doors. We understand the need for the peephole but talking about sexual assault during an introductory call is highly inappropriate and unprofessional. We ended up paying Mynd ~$5000 to make the property rent ready and all that covered were paint touch **** peephole installation and rough cleaning, which took them over a month to complete. We were charged $650 for a full clean of the master bathroom but it was untouched. When we pointed this out, it took them another month to respond and despite them stating that they completed the cleaning, it remained in its original unclean condition. There was no attempt made to make the property marketable and the listing photos provided made the home look completely undesirable. From the months of May 2022 September 2022, there was no movement in terms of prospective tenants and Mynd representatives kept recommending that we reduce the listed rental price. So we decided to cancel our contract with them. After termination, our property was listed by a new management company and was on the market for 3 days before being leased for $3100/month. It has been over a month since we cancelled our contract with Mynd but we still keep receiving emails from them requesting additional funds without any explanation of what these funds are for. Not sure how this company is even in existence. Stay away unless you want to get scammed.Mynd
Date: 10/12/2022
Hi ******, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromRichard C
Date: 10/11/2022
1 starRichard C
Date: 10/11/2022
We bought our property in ******* thru MYND and let them lease manage it from day 1 The property was purchased on/2021. The tenant moved in Dec 2021.. They paid 3 mths of rent and have defaulted since. A lockout by the sheriff was scheduled for Sept 2022 but MYND did not carry out the eviction and we were never even informed.Here's whats wrong with MYND:1. We have never been briefed on the screening process. They brought in a tenant that paid only 3 mths and MYND has not actively evict them from property 2. if we did not take initiative to find out if the eviction was completed, no one updated us on the situation. When we emailed to enquire abt it, it took days to say the sheriff was a no show and it's been rescheduled...... with no update on why there was no follow up with sheriff on that date, why we weren't informed, when is the rescheduled eviction date. We asked a direct question if tenant is still in home. NO RESPONSE. 3. Based on MYND move-in team, we spend abt $10K for repairs and renovation before it was made avail for lease.This tenant broke our toilet, slashed our garage ceiling, and stopped paying utility bills months ago. We dont understand why a fully repaired home that cost us abt $10K will have so many problems claimed by the tenant. On top of that, MYND came to us to pay for over $2K in utilities, excluding the repair of the garage ceiling. We keep paying bills with no update and eviction NOt sure how is MYND my property.??. Why are we responsible for all those bills when they are not even paying the rent????4. Since purchasing the property thru MYND, we have been assigned at least 3-4 property managers. At least 2 of them lasted abt a month before being changed again. I wrote to their directors to ask for help. No response. Dead silence. no acknowledgment. DO NOT USE MYND. They are unreliable and uninterested in helping the landlord manage. This is a totally disorganized company uninterested in helping landlord manage, STAY AWAREMynd
Date: 10/12/2022
Hi, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light to the situation and make sure changes are made to prevent situations like this from happening again.-MyndMynd
Date: 10/12/2022
I am sorry to hear that you have not had a great experience, we will escalate this issue to our local management team. Please send us an email to *********************************************************** with your full name (or any other name you identify as), your property address and/or contact information to help us identify your case so that we can look into your concern. Thank you for your feedback and willingness to communicate with our team.-MyndReview fromKing K
Date: 10/11/2022
5 starsKing K
Date: 10/11/2022
Awesome service very respectful and helpful answered my questions with efficacy and speed.Mynd
Date: 10/12/2022
Hi ********!Thank you for your kind review! We are happy to know you are happy with the service provided to you and please feel free to reach out to us if you need anything.-MyndReview fromDonavon M
Date: 10/10/2022
5 starsDonavon M
Date: 10/10/2022
***** with Mynd Property Management quickly answered all my questions regarding a *********** and my spouse are interested in, and couldnt ask for better service looking forward to future business with Mynd Property Management.Mynd
Date: 10/11/2022
Hi *******,Thank you for your review and your shout out to *****! You mentioned he was very helpful in providing you with the information you needed! Please don't hesitate to contact us if you need anything else!-MyndReview fromBill B
Date: 10/10/2022
1 starBill B
Date: 10/10/2022
From a rental perspective, worst company ever; this appears to be a data-mining front disguised as a rental company that sells all the data you send them immediately to overwhelm your inbox with scam offers and phishing fleets.Avoid at all costs.They are absolutely unresponsive to privacy inquiries.Hailing from Calizuela with their humans based in some unintelligible third world hut.I'm a potential renter and not even having the misfortune of owning a property and having this clown posse manage it.Mynd
Date: 10/11/2022
Hi ****, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndMynd
Date: 10/15/2022
Hello *******, Thank you for your feedback. Rest assured, your privacy is of our utmost importance. Please note that Mynd does have a process to remove any and all data from our system if you submit a request pursuant to our privacy policy. Please submit a request to ********************************* so that we may remediate your concerns accordingly. Should you have any additional questions or concerns regarding the application process, please reach out to us at ********************************** - Mynd
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