Reviews
This profile includes reviews for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 323 Customer Reviews
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Review fromMadeline L
Date: 10/10/2022
5 starsMadeline L
Date: 10/10/2022
Gave me great information and gave me hope that I will finally have a home for me and my son! Thank you so much!!
Mynd
Date: 10/10/2022
Hi ********!Thank you for your kind review! We are happy to know you are happy with the service provided to you and please feel free to reach out to us if you need anything.-MyndReview fromTrice L
Date: 10/08/2022
5 starsTrice L
Date: 10/08/2022
Hiii ******, this is to you and ****** what a awesome person you guys are for taking care of the situation that I felt was being unheard and you guys handle it very well and got back to me very promptly ****** also was very caring when it came to my family need she actually went above and beyond to handle it, your work is very appreciated and it made my day and ****** was very respectfully with upmost customer service in looking into it deeper I thank you too both!!!Mynd
Date: 10/10/2022
Hi *****,Thank you for your review and your shout out to ****** and ******! You mentioned they were very helpful in handling the situation you had in apromptly and caring manner! Please don't hesitate to contact us if you need anything else!-MyndReview fromTori H
Date: 10/07/2022
1 starTori H
Date: 10/07/2022
Absolutely TERRIBLE customer service. I have never met a more unprofessional company. The unit I was in did not have hot water for 3 months, had extensive termite damage, and my apartment had MOLD. They did not adequately address these issues in a timely manner. I dealt with *************************** and ********************** specifically, both of which were terrible and should be ashamed of the customer service they provide their tenants. ******** lied to me about the amount of money I would be receiving back since Mynd had to terminate my lease early because the owner was unwilling to fix the property issues. ******** told me I would get back a certain amount, then as I was just about to vacate the property the amount changed for no reason other than she was lying to me the entire time. ******* is one of the most unprofessional individuals I have ever dealt with. I am surprised she is able to hold her job for how rude she is. She did not help me in the times that I needed, would not return phone calls and when she did, she was awful to speak with. I hope the upper management of Mynd listens to the attitude ******* has on the recorded lines so they know what kind of employee they are dealing with. If I could give this company negative stars, I would. If you are considering using Mynd for your property management or thinking of renting through them, please consider another company who might actually consider your needs. Mynd will absolutely not care or will lie to you and not feel bad about providing such terrible service.Mynd
Date: 10/11/2022
*******************, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromGaspar L.
Date: 10/07/2022
5 starsGaspar L.
Date: 10/07/2022
I am very happy working with Mynd team. They have top notch leadership that cares for their investors. Any sugessions I have provided to them, they have listened to it carefully and created an action plan and implemented it promptly. They have built a strong field team and my PM communicates well with me, keeps me uptodate on various statuses, takes my feedback and ensure my investment goals are met. We have decided to make Mynd our default partner as we grow our rental portfolio. Mynd is digitizing a legacy industry and are creating a playbook to help small investors get good at real-estate investing. They have built a great product that makes showings, renting, reporting, accounting, communicating very easy via simple mobile app.Mynd
Date: 10/10/2022
Hi ******!Thank you for sharing your experience! We are thrilled to hear you are very happy with the service our team here at Mynd has provided for you! We truly appreciate your comments and we'll make sure to pass them along to the team! Feel free to reach out to us if you need anything.-MyndReview fromMichael M
Date: 10/07/2022
1 starMichael M
Date: 10/07/2022
Mynd has been a terrible experience and I am contemplating either 1) switching property management companies or 2) selling my property altogether. I have been paying Mynd for their services for over 6 months at this point. I have received no money. I have spent thousands of dollars fixing/renovating my condo as per Mynd's standards. Mynd informed me that they found a tenant a few months ago. However, the tenant never actually moved in and held the key hostage preventing us from renting out to someone else. Mynd told me that they would hold money from the tenant and give it to me. However, they never did and gave the money back to the tenant. They found another tenant who moved in months ago. However, every month there are charges that Mynd never discussed with me that they expensed. Now, any income gets taken away from Mynd based on expenses no one communicated with me. Mynd didn't even ask the new tenant if they had a pet. The *** of my condo contacted me as the tenant's dog attacked another resident and was not on a leash. I've had to work with 5 different people at Mynd because my property manager is always on vacation or traveling. Every time there is an issue, she claims if she was in the office, it would not have happened. Every time I ask a question, it takes days if not longer for a response. When I asked to speak to a supervisor, I was told that senior leaders at Mynd don't take the time to speak with paying customers. Apparently, I am not important enough for leadership to speak with and my problems are not good enough for any compensation. I will never use Mynd again. I plan to inform all of my friends, family, colleagues, and acquaintances of my horrible experiences with the company in hopes that no one ever uses them again.Mynd
Date: 10/11/2022
Hi *******, I am sorry to hear that you have not had a great experience with our team, we will escalate this issue to our management team. Your comments will be discussed at length with the appropriate department please bear with us for a more detailed response.-MyndMynd
Date: 10/13/2022
Hi *******,I would like to start off by apologizing for the issues you have encountered. I can understand that you are feeling frustrated. I have escalated this issue to our management team and here is what we could found out regarding your case.It sounds like you were able to discuss your concerns with your Property Manager and the Regional Director on October 11th. It sounds like this issues have now been resolved and we have compensated you appropriately for the concerns from the previous resident's negligence.If you are still experiencing difficulties, please reach out to ****************************************************** and we will work to resolve those as soon as possible.Thank you for your feedback.-MyndReview fromTristen H
Date: 10/04/2022
5 starsTristen H
Date: 10/04/2022
I had a question about my lease and ******** was super helpful! Thank you so much.Mynd
Date: 10/10/2022
Hi *******!Thank you for your kind review! We are happy to know you are happy with the service ******** provided to you and please feel free to reach out to us if you need anything.-MyndReview fromSean O
Date: 10/03/2022
1 starSean O
Date: 10/03/2022
As an owner they are impossible to deal with. Poor communications, bad instructions to vendors resulting in costs, no accountability in management. I had huge problems with the ****** office, a ******* and ***** in particular, and could not find anyone legitimate to speak to outside of their protective phone menu/no contact info/call you when I can bubble. I was told that they do not give out the corporate phone number to clients. Seriously? Sure sign of a scam.Mynd
Date: 10/12/2022
Hi ****, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromMatthew P
Date: 10/03/2022
5 starsMatthew P
Date: 10/03/2022
************************* did an exceptional job getting us taken care ofMynd
Date: 10/10/2022
Hi *******!Thank you for your kind review and shout out to ******! We are happy to know you are happy with the service provided to you and please feel free to reach out to us if you need anything.-MyndReview fromDerwin J
Date: 10/01/2022
5 starsDerwin J
Date: 10/01/2022
Fast and ****************** Maintenance is no hassle they come out fast and handle the situationMynd
Date: 10/10/2022
Hi ******!Thank you for your kind rating! We are happy to know you are happy with the service the ********************** has provided to you and please feel free to reach out to us if you need anything.-MyndReview fromKatrina H.
Date: 09/30/2022
5 starsKatrina H.
Date: 09/30/2022
Special thanks to *********************** for being thorough and following through with the service call I put it. Was definitely appreciated and did not go unnoticed.Mynd
Date: 10/02/2022
Hi *******,Thank you for your review and your shout out to ******! You mentioned he was on top of things and thorough! Please don't hesitate to contact us if you need anything else!-Mynd
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