We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Z Grills, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

3.5

Average of 88 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Theodore M

    Date: 01/10/2025

    Ive owned my 1000D Z-grill for 5 yrs by far better than any propane grill Ive ever owned. I actually use my Z-grill all winter long weather permitting get more use of the Z-grill more than I do my oven. Z-grill gets a thumbs ???? up would recommend this product 100%. After 5 Years my 1000D model is still working without any issues stays on my patio covered with a Z-grill cover 24/7. Thank you Z-grill for such a magnificent design and excellent product. The only thing I wish was that Z-grill would have offered the $777.00 buy one get one every five years when I bought mine. Thank you Z-grill sincerely ******** ******

  • Verbon B

    Date: 12/30/2024

    Best decision ever made. I've done a ton of research on which pellet grill to purchase and Z Grills was my winner. I purchased the 7002C2E in 2021 and it has been great! I just recently purchased the 10002B because I wanted a second one and bigger one. I couldn't be more pleased with my decisions.

  • Taylor S

    Date: 12/29/2024

    I found ZGrills back in 2018 and am thankful that my pellet smoker has lasted as long as it has. It works well and does what it should. For the price it's hard to beat.

  • Michael K

    Date: 12/21/2024

    Z Grills I never heard of them when my son had one delivered to my home. I was very concerned about putting the 600 D together. But even though be in a wheelchair it went together easily. Z Grills has video held on their web page. I learned quickly how to use a smoker and fell in love with the taste of food from it. I started cooking more on it. Trying all kinds of food. Even baked goods are great from the smoker. The current trend is wood fired pizza, well try it from a Z Grill you will never want to go back to eating them from an oven. We like baked potatoes too. Now I have purchased a larger Z Grills and gifted the smaller one. Just recently I had to contact support with a problem. The service department sent out the needed part and instructions how to fix it. It was a very easy repair and took hardly any time to fix.I am very satisfied with my Z Grills and recommend them to new people and old pros.******* ********

  • Tom M

    Date: 12/20/2024

    Really quality smoker. Holds temperature perfectly. Easy to use. Easy to clean.

  • Ed W

    Date: 12/20/2024

    ZGRILLS makes a quality product that is affordable for everyone. I highly recommend ZGRILLS to anyone wanting a high quality smoker at a price you can afford.After sale customer is also very good. Every accessory I have purchased has been excellent.

  • Charles V

    Date: 12/20/2024

    Love the customer service, great products and fast service!! Have had mine for 5 years and its amazing!

  • Steve V

    Date: 12/20/2024

    Their customer service is lacking. I notified them of a problem with temperature control by phone four times, by email complete with photos and written summary of problems before any attempt by the company to offer repair or replacement of defective part. Was sent another temperature probe but this has not completely solved the issue. This company touts its review and awards from ****** and other news and public information sources but the question remains, if so many customers are so frustrated with the service and the product how can one believe those reviews ?

  • Stuart K G

    Date: 12/20/2024

    Ive had my ZGRILL 700e for over 4 years now. It never has let me down. If I were looking to replace it Id go for another ZGRILL product. **************** is top notch. Definitely give them 2 thumbs up ????.

  • Mark D

    Date: 12/20/2024

    Mark D

    Date: 12/20/2024

    I bought a brand new grill in June. Didnt work. Tried replacing hot rod. Didnt work. Wanted me to take the box off the end and rewire it. I told them send someone to fix it. They said they would replace the hole and unit. I finally got it at the beginning of December. Now its too cold and too much snow to replace so I cant use it until the spring and hopefully it will work.

    Z Grills, Inc.

    Date: 12/31/2024

    Replacement parts arrived, please have it installed and let us the outcome. Feel free to contact us if there is any questions. Sorry for the inconvenience.

Z Grills, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.