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Business Profile

Online Retailer

StackCommerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four cashmere shawls via TMZ Shop (StackCommerce is the online retail platform for TMZ) and was charged $78.30. The order has not been delivered as of 11/8/22. The order number is ********. I got a shipping confirmation email on 10/24/22. When I try to track shipping for any of the four items I repeatedly get a "not found" message. Today is 11/8/22 and I have gotten no further updates on shipping. On 11/7/22 I sent a message to the "Support Team" and got an email back insinuating that the order was delivered and that I should "check with neighbors and family members" to see if they have my order. I responded to that email and have heard nothing back. I am tired of wondering if the order will ever arrive or if I have been ripped off!!!! I just want my money back ASAP.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi ********,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    I checked and this issue was already resolved based on your conversation with our Support Team last NOV 16, 2022.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ludicrously unacceptable and criminal to sell Lifetime subscriptions and then cancel/expire them after 5 years. Like so many others I bought a lifetime subscription for PureVPN on Stack Social and now PureVPN refuses to honor it. All directions aim back at Stack Social aka StackCommerce.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi******,

    Thanks for reaching out! I'm so sorry if you feel that way.

    That is definitely not the shopping experience we want you to have.

    I checked and this issue was already resolved based on your conversation with our Support Team last NOV 07, 2022.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!

  • Initial Complaint

    Date:10/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faulty electronics. Selling knock off Amazefit 2 watch as authentic. Official app failed to recognize fake watch (obviously). Watch does not function correctly as a watch.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi*********,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!

  • Initial Complaint

    Date:10/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to order win from wine insiders when they declined my credit card with code 900. I tried again, and again declined.I would like to know what right the had to do that. I believe that this could be fraud to steal my information.

    Business Response

    Date: 01/05/2023

    Business Response /* (1000, 5, 2022/11/21) */
    Hi ****,

    Thanks for reaching out!

    We apologize for any misunderstanding. As a business, we certainly want the transaction to go through and provide you the service that you are looking for.

    Just to clarify, Error 900 means that your card is being declined by your bank or the transaction may not have been authorized.

    Do you have any idea why you're payment is getting declined?

    Were you able to try and checkout again? If not, please do so and if you encounter any issues again, please feel free to let us know.

    TEAM STACK!


    Consumer Response /* (3000, 7, 2022/11/28) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    30 min later I ordered directly from wine insiders and my credit went through. I also talked to my card holder and no stop was put on it. This company did this on their own. Please put this on bad review. The wine they were selling was wine insiders.I also reported this to them because the were a representative of the company.


    Business Response /* (4000, 9, 2022/12/05) */
    Hi there,

    We are sorry if you're unable to place your order.

    As a business, we certainly want your order to go through, otherwise-we wouldn't profit. We don't see any reason to decline any services to you and we certainly want to work it out with you but it doesn't look like you're interested.

    We appreciate your feedback and rest assured, we will send this to our developers to provide better service in the future. Please let us know if there's anything else.

    Have a great day and happy holidays!

    TEAM STACK!


    Consumer Response /* (4200, 11, 2022/12/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They never tried to work it out. That is a stone lie. They are just using that as an excuse. I will give them a bad review on any website I. Can.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a membership to Sam Club for 14.99 from this company and have not received anything from them yet.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Hi *****,

    Thank you for your patience!

    We've sent you an email to assist you on redeeming your order.

    I'd be happy to assist you in redeeming this purchase.

    Since you checked out as a guest, you can find your redemption instructions in the email that was sent after you checked out. Please also check your spam/junk mail as it might have been filtered there I. have also forwarded you a new confirmation email to the address listed on your account at this time.

    I hope you find this information helpful! If you'd like additional assistance with the process, just follow up and we'll be happy to help.

    TEAM STACK!

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1, 2022, I responded to an email I received from StackSocial offering a "Microsoft Office Professional 2021 for Window: Lifetime License (2-Pack)" for $49.99." I purchased the product for a total of $52.48.

    Within 3 days of that purchase, I went through the process of installing Office on one computer using License 1. At that point, the two license "Redemption Links" indicated 27 days remaining to redeem each of them. I did not install the second Office that day.

    It was not until two weeks later, with 13 days remaining to redeem, that I attempted to redeem the second license and install Office on another computer. This attempt failed with a "license already used" reply. I had not attempted using that license at any time previous to this attempt.

    The StackSocial order number for this purchase is ******** and the order was placed as a "guest" since the promotion came to my e-mail box (in this complaint info), an address that is not associated with a StackSocial account.

    The ideal remedy for this situation would be for StackSocial to provide me with an unused license in place of the used license that I received.

    So far, attempts at communicating with StackSocial about this matter have been fruitless.

    An interesting aside: Based upon the product "Redemption Links" that I received, StackSocial appears to be getting these licenses from a third party... that is, each license has this description: "By: Nerdused LTD".....
    NerdUSED!

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Hello there,

    Thanks for reaching out!

    Upon checking your ticket with us, it looks like the issue has been resolved and a working code has been issued.

    Hope that helps! Please let us know if there's anything else and have a great day!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/11/28) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Stack Commerce provided a replacement licence code that worked. Stack Commerce corrected the situation without knowledge of my complaint to
    BBB, as it was only a few days after my filing of the complaint that I received the working code...too soon for this complaint to have been a factor. I appreciate that Stack Commerce ultimately provided the working code even if, at the time, I think, the process could have been easier, i.e., quicker.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just purchased a Dollar Flight Club Premium Plus & Lifetime subscription promotion through
    ************ Shop power by Stack Commerce. They had a promotion for $99. I applied the coupon code and it reflected 100% off when I upgraded to a Premium account.

    However, when I looked through my account it says it will expire October 18, 2023 (a year) . And I will be charged $69.

    I also checked my credit card and I have a pending charge of $19.70 for applying the promotion code through Dollar Flight Club. When I got the redemption link with instructions they said my credit card wouldn't be charged because it would reflect the lifetime subscription promotion code.

    So, I am charged for $99 and an additional charge of $19.70 and I haven't used any flight deals through Dollar flight club yet.

    And every time I email Dollar flight club for help. They charge me an additional $0.50.

    I am requesting that this business be clear with their promotions and not scam people.

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi ******,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/11/28) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an "Amazfit GTS2" smart watch from StackSocial and upon arrival noticed that it was not a "genuine" Amazfit, nor would it hook up to the recommended app from the documentation. I filed my complaint and was basically given 24 hours to respond. I was told the complaint was closed because I had not responded. Just a poor manner in which to conduct business.

    Order *********

    Business Response

    Date: 11/23/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi*****

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    I checked and this issue was already resolved based on your conversation with our Support Team last OCT 29, 2022.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!


    Consumer Response /* (2000, 7, 2022/11/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Thank you! Appreciate the response. I did not expect the original response in closing the request, however they have gone in and provided credit for the purchase.

    Thanks,
    ***

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime license to PureVPN five years ago. At the time, I was given a five year license and told to email stacksocial support to get it renewed every five years. When I did that, I was told that they would not be renewing the license. I was offered an alternative product, which I already have, instead of what I payed for. I would like stacksocial to renew my license with PureVPN and ensure me that it will continue to be renewed as promised when I initially bought the license.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Hi ******,

    Thanks for reaching out! I'm so sorry about that.

    That is definitely not the shopping experience we want you to have.

    I checked and this issue was already resolved based on your conversation with our Support Team last OCT 18, 2022.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON AUGUST 1, 2002 i WAS ON THE NY POST SITE, AND SAW AN ITEM I WAS INTERESTED IN BUYING, I DID , HOWEVER WHEN THE ITEM ARRIVED A FEW WEEKS LATER, I REFUSE THE DELIVER AND RETURN TO SENDER ,ON AUGUST 17,2022 , THE RETURN ITEM REACH ITS DESTINATION, BUT IM STILL WAITING FOR MY REFUND AS OF OCTOBER 5, 2022

    Business Response

    Date: 12/05/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Hi *********,

    Thanks for reaching out!

    We are sorry to hear that you're unhappy with your order.

    I took a look at your account and investigated the tracking number and it looks like the item arrived within the estimated delivery date which you agreed upon purchase. The ETA is Aug 05 - Aug 16 and according to your your tracking number your order has been delivered on the Aug 9th.

    I've attached the proof of delivery from FedEx for your reference.

    Based on the tracking number, we are not seeing that the package has been refused. Did you happen to send it using a different tracking number? If so, please send us a reference for that.

    Unfortunately, we cannot refund an order without any proof that it has been returned/refused. We apologize for the inconvenience.

    Please also check that ticket you created as we also responded from there. Than you!

    In the meantime, have a great day!

    TEAM STACK!

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