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Business Profile

Online Retailer

StackCommerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 141 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2024 I purchased a lifetime subscription for Supermusic AI. The total cost was $52.99. After I redeemed the code for the product, I was unable to login and access the product. I attempted to troubleshoot the problem with no success. On 06.29.24 I contacted the Stacksocial support team via email and explained the problem. After more than 10 emails between us they did not provide a solution. It didnt even seem like they were trying.

    Business Response

    Date: 08/08/2024

    Hi Daman,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    -Stack Support

    Customer Answer

    Date: 08/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ****** through stack social and I believe that it may be a scam. The phone number giving for the contact is not in service.

    Business Response

    Date: 08/09/2024

    Hi ******,

    Thanks for reaching out! We are so sorry for the inconvenience.

    I checked and this issue was already resolved based on your conversation with our Support Team last July 31, 2024.

    Nevertheless, we sent you an email today to make sure you're all set. Kindly check your email and respond to us.

    -Stack Support 

  • Initial Complaint

    Date:06/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Windows 11 pro product key on July 30, 2023. While recently attempting to reinstall Windows on my existing PC using this product key, I encountered an error that prevented me from using the key. I spoke with ********* tech support and was informed that the key I am attempting to use, which I purchased from StackSocial, is pirated and will not work. I have attached an image of the error and a transcript of the conversation I had with ********* tech support. I also attempted reaching out to StackSocial customer support directly but was not provided any resolution or acknowledgement of the problem.

    Business Response

    Date: 06/15/2024

    Hi ***********,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    -Stack Support 

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 *** Paint Sensors, never opened them and returned them. First, they said they never received them. Then, when I showed them the **** delivery confirmation, they made up some unlawful reason for a partial refund. I requested a full and am entitled to a full refund.

    Business Response

    Date: 06/10/2024

    Hello there, 

    Our sincere apologies for the experience you had returning your item. 

    Upon checking your ticket, it appears that your order has been fully refunded back to the original form of payment. 

    Hope that helps! Please let us know if there's anything else and have a great day! 

    - Stack Support

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024, I purchased **************** Home and Business for Mac 2021 software from Stack Commerce for $91.98. However, Stack Commerce failed to complete the transaction by providing me with the software for which I paid (Transaction ID 1T723111F0100741G; Invoice ID ******************************** is unreachable by phone, and also failed to respond to my multiple email requests for a refund, or to provide me with the software for which I paid.Therefore, Stack Commerce committed fraud by taking my payment, and not providing me with the software for which I paid. Moreover, they refuse to rectify the situation.

    Business Response

    Date: 05/22/2024

    Hi *****,

    Our sincere apologies for the inconvenience. 

    Upon checking the ticket you sent us, we can see that one of our representative responded to you and refunded your order.

    It appears that error you encountered was caused by a miscommunication between our system and PayPal. Please allow 2-3 business days for it to reflect back to the original payment method you used. 

    Hope that helps! Please let us know if you need further assistance. 

    TEAM STACK!

     

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oshkosh little well lack lap *** mm half

    Business Response

    Date: 05/18/2024

    Hi,

    Thanks for reaching out!

    Unfortunately, we can not locate any order, or at least an account, associated with your email address or full name.

    We sent you an email today so we can get additional information from you.

    Please check your email and respond to us. We're here to help!

    TEAM STACK!  

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2 day parking deal for Parking Spot. Had to use in :0 days. Bought it three days ago to book for today as it said it would be posted to my acct within one day. Nothing was posted. Unable to use these credits and being unfamiliar with parking at the new airport, Ill be stuck with the airports high prices. I reached out to both Ligehacker/Stack Commerce and Parking spot. Multiple times. I was LH asked for proof of nothing showing. I sent proof. All have ghosted me since. Quite simply, now it is too late to use this and I did not get what I paid for.

    Business Response

    Date: 05/14/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    That is definitely not the shopping experience we want you to have. 

    I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 05/13/24.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!

  • Initial Complaint

    Date:05/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8, 2024, I made an online purchase with StackCommerce through the iDrop news store for a ****** membership costing $60.00 that included a $40.00 digital store card. Within minutes, I received a receipt with an order number and a link to redeem the purchase however, that is when the issue started there was an endless maze of incorrect information that would loop me to another site, which also did not work, but that offered suggestions of what may have been the error such as an incorrect entry of an email address or already having an account established which neither of those two scenarios had taken place. As I paid through PayPal, I went to their website and obtained a phone number and email address and neither option worked. The phone number on your site also does not work. It immediately disconnects and the email has not been responded to. This feels like a scam company and I hope to go to PayPal and obtain a refund soon!

    Business Response

    Date: 05/10/2024

    Hi ******,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    I checked and our Support Team already responded to your email.

    We just sent you a follow-up email today so that we can get you all squared away.

    Please check your email and respond to us. We're here to help!

    TEAM STACK!  

  • Initial Complaint

    Date:04/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were signing up for ****** for $60.00 for 1 year, through StackSocial/ Stack Commerce as advertised on line. They accepted our credit card & still have the $60.00. ****** has no records of transaction. & We have talked to ****** in person. We can't reach by phone Stack Commerce. Not a working number.

    Business Response

    Date: 05/01/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!  

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Lifetime License to MS ****** 2021 Pro. I downloaded the LIFETIME license code within 30 days of purchase. When I went to install it, ********* told me someone else had already used the code. StackSocial would not send me a new license code since it had been too long from purchase date. They offered store credit as a refund since they are still in the process of obtaining replacement keys for ********* ****** 2019. My product was ********* ****** 2021 Pro, not ****** 2019. Those store credits cannot be used to buy MS ****** 2021 Pro again at the higher price either, not that Id trust getting a valid license code anyway. There's nothing else in their entire store that I want or need besides MS ****** Pro. How can they legally sell the code that I paid for to another person? I bought that license code and Im supposed to be the only one using it! Seems like deceptive business practices to sell a license code to one person and then resell the same code to another person. I never did get the software that I paid for.

    Business Response

    Date: 04/23/2024

    Hi ********,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    That is definitely not the shopping experience we want you to have. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!

StackCommerce is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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