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Business Profile

Online Retailer

StackCommerce
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Mashable shop. Received item. Did not meet my expectations. Unused item in original packaging. I want to return the item following the companies policy. I can not get anyone to help initiate the return or communicate at all.

    Business Response

    Date: 03/15/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 03/14/24.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!  

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a laser hair remover on February 26th, 2024. It arrived on March 4th, 2024 and it would not turn on or do anything else. The company has been refusing to refund my money.

    Business Response

    Date: 03/12/2024

    Hi *****,

    Thanks for reaching out! I am so sorry if the product did not work out for you. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!

    Customer Answer

    Date: 03/25/2024

     
    Complaint: 21412254

    I am rejecting this response because:

    I returned the item, it was received on Saturday (23MAR2024) and I have not heard a response as to what the next step is.


    Sincerely,

    ***********************

    Business Response

    Date: 04/24/2024

    Hi again *****,

    Thanks for the follow up! I'm so sorry for the inconvenience. 

    I checked and this issue was already resolved based on your conversation with our Support Team last 03/26/24.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!  

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Windows 11 Pro product key on 03/03/2024 for $34.96 but when I proceeded to try and activate it, I got an error message. I then contacted the support team and was given instructions on how to activate Windows, including using phone activation and telling ********* the key hasn't been install on any computers, but this didn't work but ********* did confirm the key is invalid.

    Business Response

    Date: 03/05/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry about that. 

    That is definitely not the shopping experience we want you to have. 

    I checked and this issue was already resolved based on your conversation with our Support Team yesterday, 03/04/24.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!  

    Customer Answer

    Date: 03/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a Windows 11 Pro key from StackCommerce that does not work and when attempting to redeem via Windows and ********* Store it says the key provided was invalid. I have contacted support and their "attempt" to resolve the issue is them telling me to try again or reinstall windows and then try again (which i shouldn't have to do and didn't work anyways). They are refusing to issue me a refund.

    Business Response

    Date: 02/21/2024

    Hi ******,

    Thanks for reaching out! I'm so sorry about that. 

    That is definitely not the shopping experience we want you to have. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!  

    Customer Answer

    Date: 03/07/2024

     
    Complaint: 21323373

    I am rejecting this response because:  I never received the email in question that the company mentioned, but the issue is resolved as I got my refund.

    Sincerely,

    ***********************

    Business Response

    Date: 03/19/2024

    Hi ******,

    We did send you a message to the email you're also using on this BBB platform.

    We sent you an email on FEB 21, advising about the refund we did on that same day. Hence, you got that refund.

    I'm glad to know you're all set.

    TEAM STACK!

    Customer Answer

    Date: 04/01/2024

     
    Complaint: 21323373

    I am rejecting this response because: It wasn't mentioned that the email sent was the response that was mentioned. I was under the impression a new email was sent.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased this product from their website stacksocial.com, says free federal and state filing. Downloaded and tried to file now saying that I have to pay to file a state return. On their website description it does not say that, it makes you believe you get a free state filing and just have to pay for an additional state return. I paid tbe $21.20 for state for them to tell me the software was out of date and I need to update. I did that and then the software is trying to charge me again for the state. Contacted hr block they told me that I need to contact stacksocial.com where I purchased. I did that and they are telling me they will not refund me since I downloaded the product and is now ignoring my emails now. This is false advertising there is no description on their website saying state is not free. I would like a refund since I'm out $22.50 for the software they sold me and now another $21.20 for a state that didn't even get filed. I attached their website description of product and screen showing they are requesting another $19.99 in order to file a state return. My order number from stacksocial.com is Order #: ********

    Business Response

    Date: 02/21/2024

    Hi *******,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    That is definitely not the shopping experience we want you to have. 

    I checked and you're still actively communicating with our Support Team.

    Rest assured we'll get to the bottom of this. Make sure to continue responding to our email and we'll get you all squared away.

    We're always happy to help! 

    TEAM STACK! 

    Customer Answer

    Date: 02/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16, 2023 I purchased from Stack Commerce via MajorGeek.com website for a cloud service called Prismdrive(Invoice for order #*****). I spent months trying to get the service to work to no avail. Wasted time and delay tactics from Prismdrive. I finally asked for a refund of the purchase price of $84.77. The refund was approved. However Stack Commerce did not refund my money but only gave me a credit. I email the company saying I did not want any credit but wanted my money back. They now tell me it is too late to refund the money so I get a credit that I do not want for this transaction. To me this company sells a bunch of poor quality items and I wish to do no further business with Stack Commerce. I would like my purchase price refunded back to my PayPal account.

    Business Response

    Date: 02/08/2024

    Hi ***,

    Thanks for reaching out!

    'm so sorry for the inconvenience. 

    I checked and you're still actively communicating with our Support Team.

    Make sure to check your email for our recent response.

    We're always happy to help! 

    TEAM STACK! 

    Customer Answer

    Date: 02/16/2024

     
    Complaint: 21263215

    I am rejecting this response because:

    I am not actively using there support team. They just keep telling me the same thing that they are giving me credit. I do not want their credit but do want my money back for a faulty product sold by this company.

    Sincerely,

    *****************

    Business Response

    Date: 02/27/2024

    Please be advised that we have refunded this purchase with store credits, since this is already beyond the 180-day threshold on PayPal for them to permit cash refund.

    Thus, even if we want to, we can no longer perform a cash refund for this JUL 2023 purchase.

    On top of that, we also added $10 store credits for the inconvenience.

    This has been resolved on our end. 

    TEAM STACK! 

    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21263215

    I am rejecting this response because I no longer trust any of your products. Telling me you can not refund my money is just bogus! I do not want credit but want my money refunded!!!

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to buy a ***'s Club new membership for $25. When i went to go to ***'s Club and update it said the coupon was not valid. I did not even know it was a coupon. Then when I tried contacting them no phone number, they only respond to email and then they keep running you around. It is a real scam and I was suppose to be able to go to ***'s Club and begin getting groceries. This is a fraud completely and it happened. 02/05/2024. I telling people now before they get burned. This transaction should happen immediately and it was completely rejected. I am going to also contact State Attorney General.

    Business Response

    Date: 02/07/2024

    Hi ****,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!  

    Customer Answer

    Date: 02/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction occurred on 12/21/2023 Contacted StackSocial support on 12/22/2023 Filed a dispute with my bank on 12/23/2023 as I hadnt heard back from stack social Heard back from StackSocial claiming to have sent a refund on 12/27/2023 I never recieved a refund

    Business Response

    Date: 02/02/2024

    Hi ******,

    Thanks for reaching out! I'm so sorry for the inconvenience. 

    I checked and your ticket with our Customer Support is still ongoing.

    Our team is asking you to respond to our emails and provide us the required information, but you seem to be not seeing our replies..

    Please answer to our support emails, so we can get you all squared away.

    We're always happy to help! 

    TEAM STACK! 

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ************************* 2019 for Mac Lifetime License Order# ******** on Jan 29, **** The Redemption Code provided was invalid - ********* stated that the Product Key was redeemed by someone else on Jan 26, **** (3 days before my purchase). I have tried to contact the business and received no response. I see from other BBB complaints this is a common issue.

    Business Response

    Date: 01/30/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry about that. 

    That is definitely not the shopping experience we want you to have. 

    We sent you an email today so that we can get you all squared away.

    Please check your email and respond to us! We're here to help!

    TEAM STACK!  

    Customer Answer

    Date: 02/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for LIFETIME ACCESS!"This item required that you redeem within 30 days of purchase for full access. Because of this, it has now expired. We apologize that there is not more we can do to help."******** M The value of the bundle was $2400. Order #********

    Business Response

    Date: 01/24/2024

    Hi *****,

    Thanks for reaching out! I'm so sorry about that. 

    That is definitely not the shopping experience we want you to have. 

    I checked and this issue was already resolved based on your conversation with our Support Team last JAN 22, 2024.

    I am glad to know you're all set!

    Nevertheless, if you still need further assistance, please don't hesitate to email us back!

    TEAM STACK!   

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