Complaints
This profile includes complaints for Birdeye, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 116 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Birds eye have allow several inaccurate reviews about the company to be posted from people who have never been clients.
In fact these two people are using bird eye to post negative review because my son is in a custody battle ******************* not because of treatment received ********************** Services .
These fake reviews is by someone who has never been a clients or have contacted our firm according to our records. I would like our account to be deleted immediately.
Business Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/20) */
Hi ***********, we apologize for this experience you have faced. We will remove your Birdeye Free Profile as soon as possible. I will send you an email with further updates. Thank you.
Consumer Response /* (2000, 7, 2022/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The profile was deleted because it was inaccurateInitial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per the terms of my contract, I gave written notice multiple times to cancel my account. They auto-renewed my account on 10/3/22 for a year, for $3,000. This was not authorized. I have paid $21,000 to BirdEye between 2017-2022. I am requesting a refund of the charge of $266.50 made on 10/3/22 and cancellation of the contract.Business Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi ******,
We apologize for the miscommunication. A case has been created to cancel your account. Our support representative will be reaching out to you today with an update. If you have any further concerns or questions in regard to your cancellation you can reach me directly at *************************. I am happy to help.Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company ************************* has never used or subscribed to Birdeye, the other day we got an email stating that we received a bad review from a customer we have NEVER moved. Now we are getting an email everyday stating "you received a negative review" The review is just a first name and 1 star. No last name, explanation, nothing. We went to the website to see how we could contact them, you have to watch their tutorial videos to learn how to subscribe to them before we can even move forward. This is unacceptable for any company to do. This company needs shut down. They post false information trying to bully companies into subscribing to them. I want the fake reviews taken off and this company shut downBusiness Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/14) */
Hi *********, I am sorry for the frustration we have caused. We have removed your free Birdeye profile. You will not receive any further emails in regard to your online reviews. I can guarantee you Birdeye does not post fake reviews as that is against********* policy. We are the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye's all-in-one platform. If you need any more assistance please reach out to me directly at ************************* I am happy to help clarify any misunderstanding. Thank you.Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Birdeye Customer Support listed on their website to cancel my subscription. I was asked information about the account, cc info and was told I would recieve confirmation that I canceled. They kept trying to sell me and enroll me in other services that I didn't request. I have emailed our account rep with no response, I asked in their chat online and was only given a link to billing but there is no way to cancel.Business Response
Date: 10/25/2022
Business Response /* (1000, 5, 2022/10/13) */
Hi ******* I do apologize for this experience you have faced. I would like to understand your experience more. We definitely pride ourselves on world-class customer service, so please reach out to me directly at ************************* so I can help assist and fix your concerns.Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business closed down and when we informed BirdEye they told us it didn't matter, we had to pay out our full contract amount as it could not be canceled. We informed them that it isn't possible with a closed business, showed documentation, got on phone calls and still the "manager" wouldn't get back to us. They continued to charge us for 6 week and still now after notification of the company closure. Now they are sending harrasing emails and still not responding.Business Response
Date: 01/20/2023
Business Response /* (1000, 13, 2023/01/20) */
Hi *******, first and foremost, I want to apologize for the experience you have faced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our records indicate that your account has been canceled, and no further balance is due. We appreciate the chance to work with you to resolve the situation, and I will remain available if you have any further questions or concerns; please email me at **************************Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waiting for birders to remove the duplicate review they said they would thank you
My last correspondence to bird eye is below
I can still see it appearing on your website. Thank you for your help.
On Tue, Aug 16, 2022 at 4:54 AM ********* T <***************************> wrote:
Hello,
I want to confirm that both duplicate reviews for kahane law firm (as per the links provided) have been removed. Thank you for your assistance.
On Fri, Aug 12, 2022 at 5:46 AM ********* T <***************************> wrote:
Hello********
The review seems to still be on perhaps it was a duplicate, can you kindly remove this one as well. Thank you for your help. I attached an image of the one that's still left on the profile.
*************************************************************Business Response
Date: 01/20/2023
Business Response /* (1000, 13, 2023/01/20) */
Hi, our profile team has removed the duplicate review. We apologize for the frustration this has caused. Please llet me know if you need further assistence. *************************Initial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ref: ************ amount: ***** on 7/16/2022
I had originally gotten *********** for online reviews for my practice. Birdeye would have me upload patient emails to them, so they could solicit online reviews on behalf my behalf. In 2019, I got testimonial tree, a similar company, but I would not have to weekly upload patient emails and they would automatically integrate with my software.
In 2020 I decided to keep both services, just make sure **************** was working fine. In July 2021, I noticed a charge by Birdeye was placed on my credit card, without notifying me. I called them to cancel. They told me I could not cancel, since I had not given them 30 day advance notice per my contract. Of course they did not send any invoices; they simply charged my card. I did not appeal their charge, even though they were charging me for the future, since I felt I was bound by their contract even though I had not been using their services.
In July 2022 once again Birdeye made a recurring charge for ***** for 2022-2023 year. Again, without sending me an invoice in advance. I again called them to cancel and requested a refund. They did not get back to me, so I called capital 1 to dispute the charges. Once I disputed the charges they called me immediately the next day and said that per my contract I needed to cancel 30 days in advance and they would not take off the charge even though it is for the upcoming year. He denied receiving any calls from me last year (2021), which is totally absurd. I would not just happily continue to pay $2500+ for services that I am getting from elsewhere! I told him at this point I have not used their services in over two years. He told me they had gotten me a large number of ****** reviews. I told him the reviews were solicited by **************** since birdeye has no access to my patient emails and cannot solicit them.
I would like to get my ***** back from *********** .Attached are payments to testimonial tree for same serviceCustomer Answer
Date: 09/12/2022
Unfortunatley, they have a monopoly on the reviews and hence, there is no recourse for poor service. Only place you can legitmately review them is BBBBusiness Response
Date: 01/20/2023
Hi ******, first and foremost, I want to apologize for the experience you have faced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our records indicate that your account has been canceled, and is inactive. We appreciate the chance to work with you to resolve the situation, and I will remain available if you have any further questions or concerns; please email me at ***************************************Customer Answer
Date: 01/22/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
It is taking than six months to respond to my original complaint. Additionally, they never refunded my money, hence, there is no resolution at this time.Business Response
Date: 01/30/2023
Hi ******, our support team is working on your resolution. We will reach out with further details. In the meantime, you can reach me at ************************************** if you have any further questions or concerns.Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have unsubscribed from their emails at least 10 times in the last few weeks. I never signed up to receive emails from them. I called customer service last week on Wednesday June 27, 2022 and asked them to remove me from their email list however I am still receiving emails to my work email which is **********************I have included a picture below of all of the emails I received over the weekend.Business Response
Date: 08/08/2022
We have opted you our of all emails. Please reach out to me at ********************************* if you have further needs or questionsCustomer Answer
Date: 08/11/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I can confirm that as of this morning (8/11/22) that I have received multiple emails after they said they have unsubscribed me.
See Attachment/File: birdeye emails again.jpgBusiness Response
Date: 10/19/2022
Business Response /* (1000, 5, 2022/08/08) */
We have opted you our of all emails. Please reach out to me at ******************** if you have further needs or questions
Consumer Response /* (3000, 7, 2022/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can confirm that as of this morning (8/11/22) that I have received multiple emails after they said they have unsubscribed me.Business Response
Date: 03/24/2023
Hi, i can confirm that our team has removed your email from all email communications. If you are having any further questions, please reach out to me at **************************************.Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked to end my contract, because my account manager was unresponsive, Birdeye had ignored my request for a different account manager, and I had difficulty with working with other employees of the company prior due to poor attitudes. The company was unresponsive, and I had problems with being talked down to and condescension by some of the support staff. It bothered me that I was paying good money to be made to feel bad, and support was not always honest with me, taking credit for reviews and other benefits I knew Birdeye had nothing to do with.
I tried to end the contract, but was made to set up an appointment to end it. First, *************** missed the appointment. He called after I called support and they messaged him. He lied to me about how he called on time, even though he did not, AND it was supposed to be a ****, but he never showed for that.
After that, he told me I could pay ****** to buy myself out. In other words, I could pay the ****** for another year of services, but just receive no services. He talked over me and was condescending to me. I asked to speak to his supervisor, and he told me he is the supervisor, and there is no one higher I could speak to.
I am not used to being treated so poorly, although had this problem with someone at Birdeye once before. I suggested there was a gender issue, and he accused me of sexual discrimination. When I said I did not want anyone else in my state bar to go through this, he threatened me with his legal team. Eventually, he hung up on me.Business Response
Date: 01/20/2023
Business Response /* (1000, 13, 2023/01/20) */
Hi *****, we sincerely apologize for this experience you have faced. I have looked into your account and we have honored your request and had you speak with *********** who helped resolve your situation. Please reach out to me at ************************* if you are facing any further concerns. Birdeye makes all of our customer's requests and needs our number one priority, and we strive to provide great experiences to our customers. We apologize and want to make this right. Please reach out to me for further assistance.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Birdeye because we are a small struggling business looking to increase our online presence. The Birdeye representative said that they would get us online reviews and help our SEO. I was hesitant about signing the contract and was told that if I did not see results within 90 days, I could cancel because they wanted us to succeed as well, which is understandable, a happy customer is a staying customer.
Within the first week there were issues with getting our company onboarded. A lot of popular websites that we wanted to be able to integrate DO NOT integrate with Birdeye - something I didn't find out until after the signup. And it took over a week to connect our other accounts and when I sent out messages to friends and family no one responded because they found the texts "suspicious". Within the first week ZERO clients responded to any texts or emails. So far through the app I have only received spam and fraudulent credit card scam attempts through the app, which is a huge waste of my time.
When I reached out to customer support I was told to just wait and that it would take 90 to 180 days to see results. Which is NOT what I was told when signing up. So on the 8th day of signing up for this account, I realized that it was going to be far too expensive for us to spend $400 a month for something that so far had no results.
Since then I have called multiple times to cancel, scheduled meetings with the Customer Support for cancellation, emailed every contact and left messages. They have not responded to me other than my sales rep emailing to say I need to wait it out. I am filing a complaint here and a request to cancel and refund my account.Business Response
Date: 01/20/2023
Business Response /* (1000, 13, 2023/01/20) */
Hi *****, first and foremost, I want to apologize for the experience you have faced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our records indicate that your account has been canceled, and a refund has been issued. We appreciate the chance to work with you to resolve the situation, and I will remain available if you have any further questions or concerns; please email me at **************************
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