Complaints

This profile includes complaints for Birdeye, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Birdeye, Inc.

  2479 E Bayshore Rd Ste 175 Palo Alto, CA 94303-3228

  
• 

  Birdeye

  9111 Cypress Waters Blvd Ste 245 Coppell, TX 75019-4795

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Birdeye scammed me. First their salesman promised me their software does the exact thing yext does like compres all duplicate directories and correct inaccurate information online and keep all the names, addresses, and phone numbers of 50 directories accurate and consistent. It never happened! Ever since they attatched their software to my ****** profile I had lost exposure! All I had was the salesman telling me if he ever told me these things while selling their product to me, that he is sorry. Sorry dont pay my bills nor help me rank higher on ******. What a big disappointment and waste of money. I want to cancel my service based on their bate and switch tactics to get you to sign on with their contract!

  

  Business Response

  Date: 03/22/2024

  Hi ****,

  I apologize for the inconvenience this has caused. We have processed your cancellation. Your account is cancelled. 

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Bird Eye for a full year in advance. I was told by the initial sales person that they would get us more online reviews. For the first few month they were attentive to our listing, which resulted in about 12 more reviews. About midway of the subscription, it seems like they try to get me to self manage our business on their platform. I requested that they refund a part of my money. We do not need Bird Eye if $3120 is what we pay for about a 12 review increase. Moreover, their effort to try to coach me into doing what they should be doing for the amount of money that they changed us is unfair. They refused to refund a part of our money, when I requested it. No, I would not recommend. Furthermore, I am reverting to what we was doing before we paid Bird Eye. Which means, we are going to continue sending out our own ****** review requests without them and also continuing our social media post. ****** and social media platforms are free to use. Bottom line, our money could have been used for a charity instead. The money was not the issue, Bird Eye's performance was.

  

  Business Response

  Date: 03/20/2024

  We apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ************************************** so I can support your cancellation.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21401162
  
  I am rejecting this response because:

  We have spent excessive time trying to convince Bird Eye that about 10 reviews are too much for us to pay about $3400 for. We believe that because we paid in advance, Bird Eye is taking advantage of us and their tactic is to waste more our valuable time hoping that we will just go away. Getting additional reviews via ****** is free and requires very little work. In our opinion, with Bird Eye, you pay them and you do the work in order to get reviews. It seems that they may consolidate them on their platform, which we think mostly helps them. For free to get ****** reviews, we did the less work and it is where customers look for businesses.

  To Bird Eye, as stated in our previously request to you, your services were
  insufficient for our business. You have been over paid, paid in
  full, in advance. About $3400 is too much to pay for about 10 reviews,
  which we could have gotten for free via ******. A fair business
  would at least consider not being partial with it's self. We are
  very concerned that you refused to ***** us a partial refund as we
  requested.

  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/26/2024

  Hi Aj, 

  We provided a credit to your account for ******* and February. Please let me know how else you would like things resolved. 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21401162
  
  I am rejecting this response because:

  As I stated previously, Bird Eye has not increase our number of reviews enough to have earned our payment in full of over $3000. Perhaps, their system may have contributed to approximately *********************************************************************************** to do work that they should be doing for our hard earned money. I would not recommend this platform and suggest that customers use ******** free service. We paid Bird Eye in US dollars. How could they give a credit for money they did not earn, if they are offering more of their deficient services on their platform? I do not think that they take this matter serious and do not mind wasting more of our time. They have not earned the money that they charged us.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a one year contract with Birdeye. Before the one year was up I emailed them to cancel the contract. They Ignored my request and continued to charge my *********** credit card. I showed *********** my emails asking Birdeye to cancel my account. They told me I need to send them a copy of the contract with Birdeye. I told them that was Birdeye responsibility. *********** would not refund my funds nor would Birdeye stop charging my card! I canceled my credit account with ***********. DO NOT! sign up with Birdeye you will regret it!Also, Their customer service is terrible and what they do offer is not worth the cost!

  

  Business Response

  Date: 03/04/2024

  We apologize for the difficulties you experienced. I would like to assist you with your cancellation, please contact me at ************************************** and we will be happy to help you further.

  Customer Answer

  Date: 03/19/2024

  Please reopen this case for me nothing has been solved. They said they would fix it and they did not. 

  

  Business Response

  Date: 03/20/2024

  Hi ***, we have cancelled your acocunt and provided the desired refund you were seeking. Please let me know if you have any further questions or concerns. 

• Initial Complaint

  Date:01/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel my account with this company. They enroll you in auto renew without notice. I told them I want the account canceled and they said I needed to write a letter withing 90 days of my auto renew in order for them to cancel the account. I never enrolled in auto renew and they never send out notice that a renewal date is coming up. I emailed and called several times and they won't let me cancel my membership. This is a horrible and shady company. I want my membership canceled.

  

  Business Response

  Date: 01/24/2024

  Hi *****, 

   

  I apologize for the experience you have placed. I am happy to get this resolved and assist with your cancellation. Can you please email me at ************************************** so we can promptly take care of this? 

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account weeks ago with birdeye and they are still trying to withdraw funds from my bank account. I can not make my payment to my credit card because every day they try to withdraw more than the amount that they agreed to

  

  Business Response

  Date: 01/22/2024

  Hi, I sincerely apologize for the experience you have faced. I am here to help with your cancellation. Can you please email me at ************************************** so I can assist you promptly.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overfilling/ *************** upon my corporation/ Aggressive and unethical business

  

  Business Response

  Date: 01/18/2024

  Hi ****,

  I sincerely apologize for the experience you have faced. I am here to help with your cancellation. Can you please email me at ciera.*******@birdeye,com so I can assist you promptly. 

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the ongoing unsolicited calls I have been receiving from representatives associated with Birdeye. It has come to my attention that these calls are being directed to my personal cell phone number, which was not provided to your organization. Despite my explicit requests on three separate occasions to be removed from your contact list and to cease further communication, the calls persist. I have taken the precautionary measure of blocking each number previously used, yet it appears that new numbers are continually employed, causing a disruption to my routine on a weekly basis. I wish to emphasize that I have never engaged in any business transactions with Birdeye. The repeated unsolicited calls, coupled with the refusal to respect my requests for cessation, have regrettably left me with a negative perception of your company. In light of the above, I kindly request that all my personal and business information be promptly removed from your records. I believe this action is necessary to rectify the situation and prevent any further inconvenience. Your immediate attention to this matter is appreciated. I anticipate a swift resolution to ensure a cessation of these unsolicited communications. Business name: YosEstilo ******************************************************************

  

  Business Response

  Date: 01/09/2024

  Hi, 

  We apologize for the constant outreach on our behalf. I will ensure that your business email, and number is no longer contacted and removed from our database. We appreciate you bringing this to our attention. Please email me at ************************************** if you have any further concerns or questions. 

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I entered into a one-year contract and realized in two days that the product is not useful for our school, because we have a very good online presence. All I wanted the company to do was change me to a monthly contract, so I could cancel after the first month.One of the company's representatives said that a monthly contract is possible. I have never used the product. I tried to contact the salesperson, ***** and he hung up on me and he does not respond to setting up a meeting up with me online.I am surprised that a reputation management company would treat its clients this way. Birdeye company is useful for a lot of business, but it is not useful for our business right now.************************* ******************************************** *********************************** 12/26/23

  

  Business Response

  Date: 01/05/2024

  Hi *******, 

  Thank you for bringing this to our attention. I apologize for the experience you have faced and want to resolve this matter promptly. At Birdeye we take our customer experience and feedback seriously and strive to resolve all concerns immediately. Please reach out to me at ************************************** so I can assist with your cancellation. 

  Thanks,

  Ciera 

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, I subscribed to Birdeye for my business, purchasing 10 licenses. However, by late December 2022, my business partner and I decided to close our business. Upon requesting to reduce our commitment from 10 licenses to 5, Birdeye informed us that this was not possible. Subsequently, I was denied access to my account.Despite being locked out, Birdeye continued to bill me, accumulating charges of $6,800 over six months. I understand ongoing charges if the service was accessible, but I was completely unable to use it during this period.Moreover, Birdeye referred my account to a collections agency, which employed intimidating tactics, including threats to contact various unrelated third parties and delve into public records. This approach seemed more like harassment than a legitimate attempt to resolve the issue.The agency's communications extended beyond me, involving former employees and subcontractors, many of whom are no longer associated with my business. This scattergun approach to debt collection is both inappropriate and distressing.In a recent communication, Birdeye offered to waive the old debt only if I committed to a new 1-year contract and paid $10,000 upfront. This proposition is unreasonable and feels like coercion, especially since I was denied service for half a year.I have always been willing to settle any justified debts but billing me for services not rendered is unfair. While I initially found Birdeye's software and customer service satisfactory, their handling of billing has been extremely disappointing and stressful.I am seeking the BBBs assistance to resolve this matter fairly, to have the erroneous bills dropped, and to address the aggressive and inappropriate collection tactics employed by Birdeye and its collection agency.

  

  Business Response

  Date: 12/26/2023

  Hi *****,

  Thank you for reaching out. I apologize for the experience you have faced. We value our partnerships and I want to work with you to get your desired resolution actioned immediately. Please email me at ************************************* so I can assist promptly. 

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unapproved Renewal and ********************* A Caution for Potential Customers I am compelled to write this review to share my recent experience with Birdeye, which has been deeply disappointing and financially distressing. Despite not approving a renewal, I was shocked to find a charge of $10,000 for a subscription renewal on my account. This unexpected charge has caused significant inconvenience and financial strain.Moreover, the customer service experience has been far from satisfactory. Attempts to resolve this issue were met with poor responsiveness and a lack of understanding from the customer service team. This lack of support and empathy in handling a significant billing issue is alarming and unacceptable.I urge potential customers to be wary. The combination of unapproved financial transactions and subpar customer service makes it difficult for me to recommend Birdeye. It's crucial for a service-oriented company to prioritize customer satisfaction and transparency, but in my experience, Birdeye has failed significantly in these areas.

  

  Business Response

  Date: 12/13/2023

  Hi Niv,

  We apologize for the negative experience you had with our company. We take your feedback seriously and will investigate the issue with the renewal charge and the customer service you received. Our team will be reaching out shortly to resolve this matter or you can email me at *********************************************.