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Business Profile

Apps

Simple

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the Simple app, but it was never disclosed that they were going to charge me a $29.99 fee if I canceled during the last month before my membership ended.

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the trial of simple app for weight loss on 4/4/25. I proceeded to download the app, then discovered many features were not available until I bought the premium package on the app for *****. I signed up for that, then tried it for a day, I found the app difficult to use so requested to cancel and a refund. I was instructed to cancel on the app, which I couldn't, then after reviewing more instructions I had to request a refund through ******, who refused the refund. I then tried to just cancel the darn thing and take a loss, but was not able to. The whole experience was very confusing. I'm 67 years old and am pretty upset about the lack of assistance I'm getting.

  • Initial Complaint

    Date:03/26/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stay away from this company. **************** is incompetent. Over half a year after canceling my service, I still have an open subscription being billed, but I have no access to my account because it is closed. Because it is closed, customer service can't do anything either. But worst is, my booking link still works and some clients still find it on the web and book. Because I am using a different booking system now, I get double bookings. Again, customer service does NOTHING. What kind of company is this. I am outraged.I want to be reimbursed for the last 8 months of billed subscription even though my account has been closed since August. I want the company to delete my online presents. Calendar booking link, the whole account.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for simple nursing Elit plan for 299. Whoever I tried to go to the website the site is not working. I havent use it in over a month. I reached out to them they couldnt fix the problem and didnt refund me back my money. **************** is terrible!!!

  • Initial Complaint

    Date:02/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a trial of this app in August. Didn't like it, so I cancelled during the trial. Subscription cancellation confirmation received in September. I have proof of this from the App Store. Company has been billing me monthly for their premium service $29.99 for the last 5 months. I contacted customer service and they say it's an Apple App Store issue and refuse to give me a refund for the total of $149.95 in charges.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 10th, I enrolled in a trial subscription. I requested cancellation through the app on June 1. On August 15th, they charged me a renewal for a service that I hadn't used in over 60 days and canceled. They say the constellation didn't go through. Of course it is near impossible to find and cancel through the app. It has become too common for subscription services to add obstacles to the process, but this app's efforts to do so were extraordinary. They are also extremely difficult to communicate with (for example, first communication from them is "we're closing your ticket because we haven't heard back from you".

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app provider charged my account on July 25th, then that same day I cancelled the subscription to avoid further charges. The app said my profile would run through the remainder of the pay cycle, but in fact, they deleted my profile, causing me to need to start over with initiation and risk being charged again. I have asked them repeatedly to reinstate my profile or issue me a refund. Neither have happened and I only get an auto response.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ad on Instagram is very deceiving and deceitful. You get stuck on a page we were forced to try to exit and the screen keeps on touching on subscribing to a $48 workbook that is neither necessary nor wanted. Then upon reaching out to the company, they refuse to do the right thing and give you a refund

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for simple on a 'trial' and then was charged for a 3 month service. When I went to cancel in less than 24 hours because the app did not do what it said it would do, they told me I could not cancel and get a full refund unless I kept the app for 15 days. When I requested a refund after that time, they are now saying I can not get a full refund because they can 'see' that I did not continue to use the app after the 1st day.

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded this app and decided I didn't want to use it. I never authorized a recurring subscription. I don't recall even signing up or paying the initial fee as others have described. I canceled with the company via email to no success and also contacted them to request a refund which they immediately denied. It is extremely deceiving to customers to charge them unknowingly. There have been several others with the same experience.

Simple is NOT a BBB Accredited Business.

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