Restaurant Management
Dine Brands Global, IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 311 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work upstairs from an Applebees and our bathrooms were temporarily out of service. I asked the on-site property manager what to do and he said to go downstairs and use the Applebees bathroom. I asked him if were allowed to and he said yes I already talked to them. I walked into the Applebees to use the restroom and I saw my two coworkers sitting at the bar. I walked up to them to say hi. One of my coworkers asked me what I was doing outside the building. I couldnt hear her so I asked what she said. She repeated herself but I still couldnt hear her. This is where the supervisor was incredibly rude to me. She raised her voice at me, put her finger and her hand in my face and accused me of getting an attitude with her. She interjected herself into a conversation I was having with a coworker.When she interjected herself, her tone was rude and she showed that she was incredibly annoyed that I couldnt hear what my coworker was saying. After I told her politely that I wasnt talking to her thats when she accused me of having the attitude and put her finger in my face. After this incident, I asked to speak with the manager. The manager didnt have much to say about how the supervisor conducted herself, only defended her for interjecting on my conversation with my coworker. She said that the restroom is for guests only. As I was speaking with the manager the supervisor was looking at me from across the room, smiling, as if she knew she could get away with what she had just done.I understand now that the restroom is for guests only but its not the guests fault for being miscommunicated with and a supervisor shouldnt be so unprofessional towards the guest when they were given misinformation.I called the corporate call center to file a complaint and they said the franchise has chosen to not contact me on this matter.Initial Complaint
Date:02/02/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon entry and after waiting for nearly 3 hours to be seated at the ******** ** location, and after watching countless Caucasian people being seated before them, a spokesperson for the group asked if there was some sort of problem? At which time my coworker and her family, to include very young impressionable children, the entire group, a party of over 10, were instructed to "GET THE **** OUT!" I have filed a complaint with IHOP regarding their treatment and was issued this complaint number *******, but no follow up from the company whatsoever pertaining to their experience back in July of 2022 at the ******** ** location. I am looking for some sort of relief on behalf of my coworker. This... In 2022-23 is deplorable.Initial Complaint
Date:01/29/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I ordered a Cowboy Burger combo and a ********************* of Pancakes on 01/27/2023 for delivery at the following Ihop Location:9099 ******************************************************************** I was being updated on my order on their tracker and via text message, to where it said it was delivered, but when I looked outside it wasn't there. I called the store, who I assumed was busy, because they didn't answer. Plus tried every means to contact customer **********************, and DoorDash support and no one would answer. I just want my refund honestly. As I had to buy more food from another place. Below are the order details:Web Order: **************** Order total: $29.24 Last Four of the Card Used: **** Please make this right, as I'm a loyal customer to ********************** and just expect my food when paid for is all.Business Response
Date: 01/31/2023
We have added these comments to the guest's existing case with Guest Relations, which is in the hands of the group that owns and operates the location. That group will be in touch to resolve this with the guest.Initial Complaint
Date:01/22/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to dine in at Ihop Monday, January 16, 2023 around 1:30 in the afternoon. The whole experience was terrible the employees were rude and vile with the way they spoke and treated us. The food was awful, cold, burnt or raw, and we received our food before we even got our waters which did not come with straws for 20 minutes. The lady who waited our table had touched our food while carelessly carrying it and putting it on the table. The MAIN reason for this complaint is because I was purposely charged for some other man's order which was a good $15 more than my small meal costed. They charged me without giving me a second receipt, they didn't even print one nor did they bother giving it. They refused to solve the situation right then and there and told me to call back, I felt like I was being scammed out of my money right then and there or like they were trying to take advantage and make me forget about it. Which I did not, so I called back like they told me to a day after and talked to someone who apparently hadn't heard of this situation, and told me she would tell corporate and that they would call me within ***** hours which didn't happen so I called back again and was treated poorly over the phone I felt as if I was talking to a bunch of kids one after another they were so immature. My father then had to call the corporate in ********** of Ihop who said this is ridiculous and she will take care of it right away and that we should be given a full refund, which never happened so we called back and told them we would be filing a police report and they called a day later saying that I never came in a payed and that my card number was never found which just sounds like a set up because I watched one of the managers that day show me my order on her tablet with proof and I had seen my original receipt which was thrown away by them. I was charged $25.06 for a random man's order when I should have paid $14.00 at most, the location is *********************************************************Business Response
Date: 01/24/2023
We have escalated this guest's information to the franchise ownership over ************ for follow up. They should hear back to discuss resolution between today and Friday.Initial Complaint
Date:01/21/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/20/23 ************ visited ****** Store 117 Check 7701-865304 Time 9:00 Waited over hour for any greet Girl came out & shouted Has anyone served you? You've been here for a long time. Male mgr ignored us for an hour as he assisted at the bar Asked to burn steak as advised by staff Steak was pink again as always Manager knows us Had $15 credit that they thought we were gonna use. NOT FOOD WAS COLD & OLD DAUGHTER'S BURGER WAS HARD & OLD. Have a picture of food.Asked for to go cup for drink CUP WAS DIRTY LIKE THEY DIPPED IT IN MOP WATER! They treated us like prisoners!Accidentally deleted daughter's plate but just a small piece of the bacon is horrific. Look at the dirty to go cup with no top on it!Business Response
Date: 01/24/2023
We have escalated a case on this guest's behalf for franchise team member follow up. They should hear back between today and Friday at the very latest.Initial Complaint
Date:01/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family and I were having a quick new years lunch at the **** location. When checking out we asked for the ******** discount. The waiter said he needed the manager to apply the discount. I walked up to the front and the manager met me to check out. She said the total was ****** I authorized the transaction and left. About ** minutes later I was notified from an alert on my phone that another amount was charged fro****** for the amount of ******* I immediately left the store I was at and went back into the restaurant. The manager was called and I asked her to explain the unauthorized charge. She tried to lie to me and tell me it was a system error that had been happening all day and that she didnt close the table out right away but said she would just give me the ******** discount in cash if I signed a receipt for a total of ******* I did not sign the receipt and left the store. I contacted ******* and tried to dispute the charge and in turn had my card and account frozen. I contacted **** relations. Due to it being a holiday I was not able to accomplish much aside from file a complaint online. Today Tuesday ********** I received an email from an HR Manager explaining how the manager made a mistake and charged me for someone else's bill and the charges were correct. I had been on the phone with pay pal and found out that I was not only charged twice but also a 3rd time for a full ****** on top of the ****** causing a negative balance in my account. Finally after a phone call with the ** Manager and explaining the situation he agreed to send me an email to send to paypal to try to settle the fraudulent charge of ******* However no other compensation has been offered and this still has not been made right.Business Response
Date: 01/19/2023
Consumer Response /* (2000, 6, 2023/01/19) */
Resolution has been made.Initial Complaint
Date:01/09/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: January 8, 2023Amount Paid: *********** As an individual with years of background in customer retail, I am not someone who writes bad reviews on ****** or***** the corporate for minor inconveniences. However, today I lividly write. I want to make it ********** clear that I write this not because of a mere ***** refund but for the unsettling management behavior at the **** (Store # ****** I placed my food order online at 11:18 am on January 8, 2023, to be picked up at ***** from the **** (Store # ****** When I arrived at the store at 11:52 am to pick up my order, the gentleman at the counter, named **, said it would take at least another 20 minutes for my order to be ready. I cleared that I am picking up an online order placed well over half an hour ago. Upon insistence, he went to the kitchen and returned with, "your order is not ready, and I don't know how long it will take." Not how **** treats its customers. I demanded to speak to the manager. After a wait of about 10 minutes, the manager shows up, and the first thing she says is, "do you want to cancel the order." I explained I was running late and needed my order which was due for pickup at ***** am. She responded you should cancel the order. A behavior, indeed very ********* for a branch manager.Well, I did cancel the order, and I don't worry about the price of my breakfast. I do, however, worry about the negligent attitude of the management. Restaurant management that cannot try to value the customer's time is not just running busy; it is simply incompetent. I want this to be reported to the franchise owner of the **** (Store # ****** and I demand a written apology from the management team as well. It is ******* for the management to understand that we, as customers, dine out for its ************ not for the inconvenience of dealing with incompetent store management.Business Response
Date: 01/11/2023
Business Response /* (1000, 5, 2023/01/11) */
We have escalated this complaint to the team that owns and operates this location, for them to follow up with the guest within 4 business days.
Consumer Response /* (2000, 7, 2023/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am waiting for the response from the owner/operator team of the store.Initial Complaint
Date:01/05/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 9th had a ************ bad experience with **** *** ***** location where *** went missing from my *** gift card XXXXXXXXXXXXXXXXXXX pin *****
Keep in mind I used a different gift card, ending in ***** to pay for this purchase.
Submitted Case # XXXXXXX, but now support won't respond to me again and local store has also certainly not been heard from in the stated 4 business days.Business Response
Date: 01/12/2023
Business Response /* (1000, 5, 2023/01/06) */
We have added these comments to the guest's existing case and escalated this to the franchise group in question to resolve. The guest should expect to be contacted back within 4 business days.
Consumer Response /* (2000, 7, 2023/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
District manager **** replaced gift cardInitial Complaint
Date:12/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* Transaction Date: 12/16/2022 * Order Details Order # ***************** 1 x Big Steak Omelette(1 x $13.79)=$13.79 1 x Standard+1 x Seasonal Fresh Fruit 1 x The Classic1 x Crispy Chicken (1 x $10.29)=$10.29 1 x No Red Onion 1 x Seasonal Fresh Fruit SUBTOTAL$24.08 TAX$1.99 TIP$3.61 TOTAL$29.68 * Nature of the dispute Food safety. They provide moldy food for delivery orders.Business Response
Date: 12/19/2022
We are reaching out to the guest to get more information.Customer Answer
Date: 12/19/2022
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:12/08/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saw an ********** promo at my local restaurant:
*****************************************************
(Buy $50 Gift CARD, get 2 $10 Bonus CARDS.)
I ordered 3 *** Cards expecting that and 6 *** Bonus Cards.
I even paid ** plus for delivery fee.
I received a ***** package with only 3 *** Cards,
I opened a customer care request to ***** my "Bonus Cards"
Below was their unsatisfactory response:
Ticket ********: regarding ********
Your request ********** has been deemed solved.
******** *** Dec 8, 2022, 10:20 EST:
Hello *********
Thank you for contacting ********* Gift Card Support.
Allow me to inform you that the promo gift cards were sent to your email address, we don't issue hard copies.
Please be sure to ask if there is anything else I can help you with.
Thank you,
******** **
********* Gift Card Support
*************************************Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/12/09) */
We have reached out to this guest directly.
Consumer Response /* (3000, 7, 2022/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I nor my household has received a call, text, email or mail from ************** Brand Global or any party since the moment I have filed
the complaint with the BBB.
Did they show you proof? A recording? Was the BBB CC'd on text or email? Did they show a ***** or postal service receipt?
Did their contact info match ****************** or ********** or **** ******************************
Business Response /* (4000, 9, 2022/12/13) */
Our Guest Relations team has received the guest's additional feedback about our offer.
Consumer Response /* (4200, 11, 2022/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO contact with, and no solution offered from, said business. Day 6?
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