Complaints

This profile includes complaints for Temco Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temco Logistics

  1405 E Franklin Ave Pomona, CA 91766-5453

  
• 

  Temco Logistics

  1371 Charles Willard St Carson, CA 90746-4023

  
• 

  Temco Logistics

  300 S Front St Seattle, WA 98108-5195

  
• 

  Temco Logistics

  7447 Morton Ave Newark, CA 94560-4207

  
• 

  Temco Logistics

  4350 N 5th St North Las Vegas, NV 89032-1274

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****** and I have had a slew of issues with delivery of a washer and dryer purchased from Home Depot.
  
  The delivery team with Temco first came not prepared to install my
  Item so we rescheduled. Then they missed my appointment.
  
  When I card and asked to speak to their manager (*******), rather than apologize and seek to understand what could be done to rectify the situation, ******* threw a tantrum like a toddler. Rather than listen or ask me any questions or update me about the status, she jumped to conclusions, wasting even more time in the process. She then refused to continue the call and hung up in the most unprofessional manner. The most egregious part of this entire part is Mellisa has yet to apologize about the mistakes of the team.
  
  With installation - the team did leave a blue scuff from the washer as well as a dent in our wall. This is a new build house with no items moved into the laundry mat room until this washer and dryer. There were no defects in the wall prior to this installation.
  
  I am requesting that ******* apologize for the inconvenience she has caused over multiple days, as well as PAY FOR THE DAMAGE caused to my wall during installation.
  
  I have reached out to both Home Depot and Temco with no resolution.
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Good morning,
  Thank you for reaching out regarding your experience with Temco. I also apologize for thee frustration you have experienced. I absolutely understand wanting to have your home fixed and returned to the original condition. For these instances, a claim would need to be filed through Home Depot's claims department, Sedgwick. Sedgewick will then work with Temco to get this repaired for you. As for *******, she is currently going through some extra training. Please let me know if there is anything else i can assist you with.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday the 24th around 2:30 in the afternoon I had just got home from work about 10 minutes and I heard this noise looked outside and the delivery truck for timco logistics was stopped in the middle of the road and my kid come up and told me to come downstairs and look and I went down there and my car windshield and Hood had been hit by a Bratz caused from the tempo van being too tall it shattered my passenger side of the window and by pulling it off and scratch the heck out of my hood I talked to the driver and he admitted that that's what had happened I was parked on the right side of the road just parked there and I have been had the runaround for 13 days I've called every day trying to get a hold of someone to take care of this problem every angle I could possibly take care of to do what I had to do to get this taken care of I just want my I just want my window replaced and my hood fixed I was in innocent person I had no I wasn't in the car wasn't driving it I was just in my room enjoying my 10 minutes I had been home from work . My next course of action is to get an attorney I would rather not have to do this but you guys have given me no choice but to do this because here in Vancouver Washington we get rain and rain causes mold and and my windows definitely got a hole all the way through it I would be willing to get some three estimates for the work to be done and we could pick the middle one out of the three I just want to get this done this is my my nice car it's a 2013 Hyundai Elantra and I really I just want this done and I'm going to get it done
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Good morning,
  
  I apologize for the damage to your vehicle. In these situations, we would ask that you contact our Claims department and provide them with your contact information, date of incident, what happened, and any photos you may have. This information can be sent via email to [email protected]. I will also advise the manager you will be sending information over so they can keep an eye out.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered GE washing machine and gas dryer one month ago through Costco and Temco logistic is the local delivery company. The delivery man first told us we need the extended gas line and he said he would bring that to us next time. We rescheduled the next delivery and confirmed with Costco & GE that the installation would happen the day after but later this company just cancelled the delivery without notifying us. We asked GE & Costco why this happen and the reason they gave us is Temco logistic cannot extend the gas line and he cancelled it.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/10/12) */
  Good morning,
  
  I apologize for the misinformation you were provided. I have pulled up your order and have had the team addressed with additional training. As we are a third party delivery and installation company we are very limited in our abilities. We are not able to provide an extended gas line to customers. This is something that would have to be ordered at Home Depot and installed by a third party. Please let me know if you have any other questions.
  
  
  Consumer Response /* (3000, 7, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Both GE, Costco and Temco don't mention they cannot install extended gas line at the first place. The delivery man from Temco also told us he can bring a extend gas line and install it for us.
  
  
  Business Response /* (4000, 9, 2022/10/24) */
  I understand. At one point in Temco history this was a service that was offered. But it has not been in the last year or so. Some teams will install the extended gas line if the customer has it from Home Depot and it is unopened in its original packaging. The team that attempted your order has been provided additional training and all of the teams have been provided up to date information. Again, I apologize for the misinformation you were provided by Temco. However, I cannot speak on behalf of GE and Costco for their misinformation. Is there anything Temco can do to further assist you?
  
  
  Consumer Response /* (4200, 11, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Since the installation cannot be provided, I have to end up with spending 600 buckets to find local installer to help us with this and there is no proposed resolution by them.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TEMCO to deliver washer and dryer today that I purchased at Home Depot in Encinitas, CA. I received notification that TEMCO had "2 stops" before arriving. Shortly thereafter I received a call that they would arrive in 45 minutes. I am just moving in and do not live there yet. They showed up earlier than they said - I showed up within window. Per the paperwork, I needed to inspect the units BEFORE accepting them. This angered the TEMCO men and the driver dpecifically said that I was "impeding" their install. I tried to explain that the paperwork required that I look at the units - difficult to do after they are stuck side-by-side. They stormed off and left the dryer sitting in the middle of my kitchen. They never finished the washer install - they did NOT even turn it on. I pleaded with them to finish. They were rude, unprofessional, and the dryer actually has a dent on front - perhaps they were concerned that I would compain/document it. They did not wear masks. They left old dryer vent on neighbor's porch. They disconnected and stole my gas line (new dryer is electric). I immediately called Home Depot who contacted TEMCO - the men lied and said they completed washer install.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Good morning,
  
  Thank you for reaching out to us regarding the experience you have had with our company. Please allow me time to look into this matter and I will get back to you shortly.
  
  
  Business Response /* (1000, 7, 2022/10/06) */
  Good morning,
  
  I apologize for the experience you have had recently. I did look into the order and see that it is set up for a pick up and possibly a replacement. I have looked into the team that handled your order this day and have worked out a schedule for some extra training for this team. Their behavior does not reflect how Temco encourages our teams to be while interacting with a customer. Should you have further questions or concerns, please do not hesitate to reach out to me directly.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired (not by me) to deliver a washing machine. They attempted delivery September 22nd, using too large a truck. They aborted the delivery without advising me. I called the next day and asked about the delivery. They offered to try again in 7 days with a smaller truck. Seven days later, no delivery (no reason given). I called again, and they offered to try again in 7 days. I have been waiting three weeks now for my washer, and have received only lame excuses.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Good morning,
  
  Thank you for reaching out regarding your delivery experience. I have looked into your order and see that it is scheduled for 10/05. I have communicated with the management team at the location handling your order that this needs to be completed on 10/05 and must be delivered on a small truck. I will watch your order that day to ensure there are no further issues. Please reach out to me should you need any assistance.
  
  
  Consumer Response /* (3000, 7, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business fails to address the fact that the delivery was:
  1) almost two full weeks late;
  2) the delay was 100% their fault;
  3) they failed to communicate with me in the course of this rolling delay;
  4) their staff does not show any concern for service quality.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Good morning,
  As of the submission of your itemized list of complaints with Temco, your unit has been delivered. Per the information on the order, this did require a small truck delivery-something that was not known until we attempted your delivery. We contacted you on 9/23 to advise of this and there was no information received until 9/29. Due to the coverage of this area, small trucks are only sent on certain days. There was not a way to get this out any sooner to you. I apologize for the delay in the delivery and installation of your washer. I can certainly understand the desperation of needing a washer. However, with no desired resolution indicated on your initial complaint, what are you looking for from this interaction?

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery people from Temco arrived today to remove our washer and dryer and install our new ones. They first tried to say there was a leak where you turn on the water, so they wouldn't install or remove until we hired a plumber. It turns out my wife had turned off the water and the girl had turned it back ON, so of course there was a drip of water. Then, these two kids tried to say the washer and dryer wouldn't fit through the doors and we would have to remove the two doors AND the moldings! We removed the doors, but I refused to remove the moldings. So, then when it was obvious they were measuring wrong and both units would fit in and out, they called their boss, saying they would have to lift the units up over the toilet, which wasn't true. At this point, both my wife and I were very upset, especially when the girl said they must have built the house around the washer and dryer. So, after we told them we would get the washer and dryer out ourselves and asked them to go get the new units off the truck, at that point, they refused to complete the install or remove the old units. They put their boss on speaker and he said, "Drop the new s*** in their garage and leave the premises." Mind you, we are both disabled veterans and when we told the two people this, the girl said, "We aren't in the Army." My wife has a spinal cord injury and I had foot surgery 4 days ago and am in a cast and shouldn't be on my feet. So, we did all the work and they drove off, not only leaving all the boxing and the old units in our driveway, but also neglecting to give us the hoses and vents and the power cord to the dryer. Their treatment of us as customers as well as veterans was horrible and I want a personal and written apology!
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 8, 2022/10/13) */
  Good morning,
  I sincerely apologize for the experience you have had with Temco. I will look into your order and get the team that came out immediately addressed. Temco is very supportive of our Veterans and this is not how we would want anyone treated. I will reach out to the location's management team and someone will contact you ASAP. Again, i sincerely apologize for this experience.
  
  
  Consumer Response /* (3000, 10, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Until I receive a written apology from the two workers who came out here, I do not accept this offer. They were horrid. As was their boss, so I want a written apology from him, as well!

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased fridge from home depot to get installed and delivered. Cleared a walkway for them, emptied fridge and was just waiting for delivery. When the delivery people showed up, he told me he was uncomfortable removing the water line flange and that we would need to replace the valve completely. Okay, had a plumber come out to tell me the valve was completely fine but still paid over $350 to replace it just in case. Rescheduled for a week later which is today taking off time and again issues with delivery and customer service. Delivery guy shows up without the fridge and says the notes and workorder says it's just a service call. No fridge in hand. They take off and I'm stuck with customer service. The customer service lady tells me they made the wrong notes and service delivery was actually just a service call in their notes and they will have to reschedule. Is it my fault you guys wrote the wrong notes??? All i did was re-schedule. I tell the customer service lady to allow me to speak with a manager about the situation as many of people working in other industries ie. military, law enforcement, healthcare can't just take time off. Now I'm awaiting a manager to help resolve this situation as she said due to the circumstances, he might be able to schedule you something today as it was our fault with the notes and scheduling. Been waiting 2 hrs now and still no call. Let's say it's gonna take minimum 3 delivery days to get this right. Unsatisfactory when we are dealing with real families and there's even kids dealing with their food and refrigeration. Everytime they say they are going to come, we have to ensure food is stored somewhere where it won't spoil and refrigerator is emptied.
  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Good evening,
  
  Thank you reaching out regarding your poor delivery experience. i have reviewed your order and see where there were several errors made on different parts. Please confirm if you have the unit or not. From there, I will work with the location to get this resolved within a much more beneficial timeframe for you. I will also have this addressed at the location level as it sounds like someone may need additional training.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/22 Temco Logistics delivered a washer and dryer purchased at Home Depot, prior to my move in, as there was no washer and dryer in the house. Temco's installers indicated they could switch the washer and dryer's location for convenience. I said "Home Deport told me you cannot switch the washer and dryer". To which the installer replied "We can do whatever". After the installation, the dryer was not working as it was not producing heat to dry the laundry. HD then negotiated with Temco to come back and check on the installation. When the installers came out they shouted "NO, NO we can't do anything. We'll report it broken to LG." When LG installers came out, I requested they look at the gas line. (Temco's employees would not even look at the appliance to see if it was turned on.) The gas line was never turned on. I did my first load of laundry and the entire kitchen floor was flooded. The washer's drain hose was barely in the drain. Also, on a very large wash load the washer does not drain properly. In addition, I have had to call the gas company as there was a gas leak. The gas line was never properly tightened.
  Temco needs to do a proper installation reversing the washer and dryer, putting the appliances next to their respective lines, pipes, and drains and to ensure that the appliances are working properly.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Good evening,
  I apologize for the experience you have had with Temco. In reviewing your order, it seems that as of 06/28 everything was working properly and you were happy. Furthermore, in the photo that was uploaded to the order, it seems that your shut off valves are located on the right side of the space but i do not see a hole for a drain. As such I am assuming the drain is on the left side of your space. The outlet for the units seems to be in the middle. In situations such as these, we are able to make changes to placement. Finally, after doing some research, it seems that there may be an issue with the drain hose based upon the issues you are describing. I will reach out to the location and work with them on sending out a team to correct the issue and check the drain hose placement.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Everything was not fine as on August 29, Monday, SDGE came and tightened the gas dryer line as there was a gas leak. The installation was totally improper, and I have not heard from anyone at Temco.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Good morning,
  
  I have gotten in touch with the location's GM and have asked him to reach out to you regarding this issue. You should be hearing from him or his Ops Manager shortly.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered refrigerator from GE Appliance Store and Temco Logistics was supposed to deliver it on 9/19/2022 between the hours 8 am - 12 pm. Delivery truck with two guys showed up little after 2 pm not even acknowledging being late, not to mention an apology. They proceeded to the kitchen, pulled the old refrigerator out, measured the space and told us that the new one would not fit. Specification says the overall width is 35.75 inch and our space was 36 inch wide. Apparently label on the box says width is 36.25 inch (later on, I called GE and they confirmed that width is truly 35.75 inch and that 36.25 inch is width with the box). Delivery crew did not want to even open the box to confirm the true width, refused to take it out and insisted on us signing the paper which cancels the order. We were upset and didn't even notice they never gave us a copy of the document we signed. To make things worse they left the old refrigerator out saying that even that one would not fit back in (even though it was there for 15 years and was pulled out and placed back in several times during that time). I even went to the nearby store and confirmed that width is 35.75 inch making it a perfect fit. I would need to place another order at this point but unfortunately, that refrigerator is now on backorder and my old one is not working. I called Temco Logistics dispatch center ************** hoping to talk to the manager but was told that he would need to call me back. Three days later, I'm still waiting for that call back but doubt that it will ever happen. Very unprofessional all around.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Good morning,
  
  I have reviewed your order and can certainly appreciate your frustration in this. I sincerely apologize for the frustrations and experience you had with this delivery. I have forwarded the complaint and the order details, including which team this was, in order for them to do some additional training and addressing of this team. Should you need anything further, please do not hesitate to contact me directly.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an LG fridge from Home Depot online. First order was attempted delivered with a huge dent in the front door - I refused it. I Waited several months - until Feb 2022 for the next/new fridge to be delivered. But I did not receive a fridge handbook or receipt with the delivery.. Now the LG fridge ($2200 cost to me) is broken and unrepairable (since July 2022) due to a blown motherboard only 5 months after taking possession. I have had 3 LG certified repair people verify and approve LG to refund the fridge. But Temco did not give me the hardcopy receipt with the delivery or a bill of lading. I do have the online purchase record/receipt- and thanks goodness I used my home depot credit card (since paid offf) for the fridge purchase. LG has agreed to refund the cost of the fridge but they are now telling me that the online receipt is not enough - that I need a hardcopy receipt. the only place for me to get this is Temco, but they did not give me a receipt with the fridge drop off. Now I have a 5 month old unrepairable $2200 fridge (under FULL WARRANTY) but I need the receipt! TEMCO -- call me and give me a copy of my receipt! I need a working fridge ASAP! Am SO frustrated with this entire situation.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Good morning,
  
  I sincerely apologize for the team not leaving you with a physical POD. However, LG has the same systems we do and are able to look into that. Furthermore, your receipt from Home Depot should have your confirmed purchase there as well. Temco would only be able to provide you with a copy of the POD. You would need to go to Home Depot for your actual receipt of purchase for the refund. Please let me know if there is anything we can do to assist with the physical POD.