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Business Profile

Crowdfunding

GoFundMe

Reviews

This profile includes reviews for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoFundMe has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoFundMe

      855 Jefferson Ave Redwood City, CA 94063-9992

      BBB accredited business seal
    • GoFundMe

      815 E St Box 121270 San Diego, CA 92101-6426

    • GoFundMe

      PO Box 1329 Redwood City, CA 94064-1329

      BBB accredited business seal

    Customer Review Ratings

    1.14/5 stars

    Average of 44 Customer Reviews

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    Review Details

    • Review fromMary Louise T

      Date: 07/19/2024

      1 star
      I am in dire need of cash, but GoFundMe is not the place to go - it is slow, complicated to use and isn't helpful in the long run. I can't wait five business days for funds! Forget it, folks!
    • Review fromMelissa R

      Date: 07/14/2024

      1 star
      They scammed my friend. ****** gave just enough money for her to get her car back from a title loan then they said because she did not know donors they directed their donation to other go fund mes of their choosing . Ha their pockets wow how do they keep getting away with this I've heard several times in several things about the people that bought GoFundMe from the original people that founded it y'all are cons and why is there no media attention on it Senator *************** even demanded that they look into their practices they're frauds they're pocketing donors money
    • Review fromJohn W

      Date: 06/06/2024

      1 star
      Family in need. Think you want to donate using GoFundMe? Better look at the fees! Ridiculous 17% on top of what you donate. No thanks! I am not interested in making some ***************** at the expense of a tragic loss.
    • Review fromPhyllis W

      Date: 05/22/2024

      1 star
      I was assessed a tip of $60 on a $200 donation. I had checked $30 but when I got my receipt it had been changed to $60. This is such a ripoff, donor & recipient lose. Since the recipient doesn't receive the full amount donated. Will never do this again. It's better to just write a check and give to recipient. The website is deceiving, all of this should be listed. What percentage does the recipient receive? Would like clarification and a refund of $30. ***********************************
    • Review fromDennis W

      Date: 03/27/2024

      2 stars
      Great opportunity to raise money for causes, which makes it more incredulous that their business practice is to borderline defraud people that make these charitable contributions. They have a deceptive business practice of pre populating a tip of 17% on top of your donation amount. As ridiculous of a business decision it was to even have this option, basing this on a percentage of donations AND especially requiring the customer to actively remove this charge is outrageous. The better business bureau should launch an investigation into this practice.
    • Review fromRose B

      Date: 03/18/2024

      1 star
      We had a sports coach get shot on I-5. I have no problem helping, but GoFundMe has a 20% tip added on. These ****** are profiting off of other peoples misfortune
    • Review fromKerry M

      Date: 02/24/2024

      1 star
      Started a Go Fund Me for a friend who has a medical emergency and the fund was shut down with no explanation given. Since no customer service number is available I spoke with support chat many times who advised a manager would get back to me. This never happened. The fund was working properly until it was abruptly closed with no explanation. Ticket #********
    • Review fromJane M

      Date: 01/16/2024

      1 star
      Watch out for their ridiculous preset tip that you need to change or get charged. It was $90 added on a $500 donation. Their customer service is nonexistent. Just a stupid bot that redirects to another bot that you have to pay for.
    • Review fromJD H

      Date: 12/14/2023

      1 star
      We tried to start a GoFundMe to hire a cybersecurity firm to track those who are making death threats to jurors, witnesses, court staff and all of their families. We believe if a couple of these thousands upon thousands of people making death threats get prosecuted others might stand down. However GoFundMe shot us down immediately and we learned why, GoFundMe is controlled by the Republicans and they want these people we were trying to save dead too! We were simply barking up the wrong tree to try and save these poor people, just simply didn't know it. So heads up when using GoFundMe, they are MAGA controlled.
    • Review fromIesha H

      Date: 12/11/2023

      1 star
      I posted on go fund me 12/7/23 regarding help with rent. Me and my 3 year old daughter are facing eviction by 12/15. I received no help at all. I desperately depended on asking for help on this site and literally go no donations. However, a young lady who needed help with school funds, she got donations... Seems like go fund me doesn't help people who desperately need help ?? very sad.

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