We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Crowdfunding

GoFundMe
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoFundMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoFundMe has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GoFundMe

      855 Jefferson Ave Redwood City, CA 94063-9992

      BBB accredited business seal

    • GoFundMe

      815 E St Box 121270 San Diego, CA 92101-6426

    • GoFundMe

      PO Box 1329 Redwood City, CA 94064-1329

      BBB accredited business seal

    Customer Review Ratings

    1.14

    Average of 44 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mary Louise T

      Date: 07/19/2024

      I am in dire need of cash, but GoFundMe is not the place to go - it is slow, complicated to use and isn't helpful in the long run. I can't wait five business days for funds! Forget it, folks!

    • Melissa R

      Date: 07/14/2024

      They scammed my friend. ****** gave just enough money for her to get her car back from a title loan then they said because she did not know donors they directed their donation to other go fund mes of their choosing . Ha their pockets wow how do they keep getting away with this I've heard several times in several things about the people that bought GoFundMe from the original people that founded it y'all are cons and why is there no media attention on it Senator *************** even demanded that they look into their practices they're frauds they're pocketing donors money

    • John W

      Date: 06/06/2024

      Family in need. Think you want to donate using GoFundMe? Better look at the fees! Ridiculous 17% on top of what you donate. No thanks! I am not interested in making some ***************** at the expense of a tragic loss.

    • Phyllis W

      Date: 05/22/2024

      I was assessed a tip of $60 on a $200 donation. I had checked $30 but when I got my receipt it had been changed to $60. This is such a ripoff, donor & recipient lose. Since the recipient doesn't receive the full amount donated. Will never do this again. It's better to just write a check and give to recipient. The website is deceiving, all of this should be listed. What percentage does the recipient receive? Would like clarification and a refund of $30. ***********************************

    • Dennis W

      Date: 03/27/2024

      Great opportunity to raise money for causes, which makes it more incredulous that their business practice is to borderline defraud people that make these charitable contributions. They have a deceptive business practice of pre populating a tip of 17% on top of your donation amount. As ridiculous of a business decision it was to even have this option, basing this on a percentage of donations AND especially requiring the customer to actively remove this charge is outrageous. The better business bureau should launch an investigation into this practice.

    • Rose B

      Date: 03/18/2024

      We had a sports coach get shot on I-5. I have no problem helping, but GoFundMe has a 20% tip added on. These ****** are profiting off of other peoples misfortune

    • Kerry M

      Date: 02/24/2024

      Started a Go Fund Me for a friend who has a medical emergency and the fund was shut down with no explanation given. Since no customer service number is available I spoke with support chat many times who advised a manager would get back to me. This never happened. The fund was working properly until it was abruptly closed with no explanation. Ticket #********

    • Jane M

      Date: 01/16/2024

      Watch out for their ridiculous preset tip that you need to change or get charged. It was $90 added on a $500 donation. Their customer service is nonexistent. Just a stupid bot that redirects to another bot that you have to pay for.

    • JD H

      Date: 12/14/2023

      We tried to start a GoFundMe to hire a cybersecurity firm to track those who are making death threats to jurors, witnesses, court staff and all of their families. We believe if a couple of these thousands upon thousands of people making death threats get prosecuted others might stand down. However GoFundMe shot us down immediately and we learned why, GoFundMe is controlled by the Republicans and they want these people we were trying to save dead too! We were simply barking up the wrong tree to try and save these poor people, just simply didn't know it. So heads up when using GoFundMe, they are MAGA controlled.

    • Iesha H

      Date: 12/11/2023

      I posted on go fund me 12/7/23 regarding help with rent. Me and my 3 year old daughter are facing eviction by 12/15. I received no help at all. I desperately depended on asking for help on this site and literally go no donations. However, a young lady who needed help with school funds, she got donations... Seems like go fund me doesn't help people who desperately need help ?? very sad.

    GoFundMe is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.