Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,296 total complaints in the last 3 years.
1,237 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing with extreme frustration regarding the permanent ban on my account. In the previous email, customer service refused to restore my account citing the use of cheating software. I insist that I did not cheat, and based on my experience of my account being hacked, I believe it may be that the thief used cheating to play the game. Anyway, I am unwilling to take responsibility for the cheating behavior of the account thief, so I object to the customer service's refusal to restore my account on the grounds of cheating. I have now completed the upgrade of my account security ************************ and am ready to restore my account. Your current refusal to restore my account constitutes gross negligence toward a loyal customer. I demand: ? ********************************** reinstatement ? Full investigation of the unauthorized access ? Attached are: ? Purchase receipts proving legitimate ownership
Business Response
Date: 06/04/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Electronic Arts
EA Help
Customer Answer
Date: 06/05/2025

Complaint: 23411949

I am rejecting this response because:
In fact, I didn't receive any reply from EA, nor did they do anything to my account.
What they did was to use automatic reply to perfunctory BBB's request, because his reply to all complaints was the same.
I was very disappointed about this. It should not be a big company's attitude to solve problems.

Sincerely,

Sir *****
Business Response
Date: 06/10/2025
Hello,

Upon review, we request the customer contact us at *************************** and well be happy to assist.

Regards,

Electronic Arts
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am upset with Electronic Arts concerning my Apex Legends account (username: ***************************. Despite being a dedicated player for years, since 2019, accumulating over a thousand hours and reaching beyond level 400, I recently found my account banned immediately after purchasing approximately $100 worth of in-game ********** issues seem to have began while attempting to recover my linked Xbox and PlayStation accounts through ********************** Support due to them being linked to a legacy EA email. EA's customer service promised a resolution or at least a follow-up within three days. Unfortunately, two weeks went by without any response. After reaching out again, I was once more promised a response. Another week has passed, and still nothing.The timing of the ban, occurring directly after my recent purchases and attempts at recovering my accounts, feels deeply wrong and questionable. Its concerning that EA would swiftly accept my money yet refuse to engage or provide adequate assistance with accessing my account and content, subsequently banning my account without explanation or recourse.I am asking for BBBs intervention with Electronic Arts. ***********************, I would like my account reinstated, given the considerable time and resources I've dedicated. Alternatively, if Electronic Arts refuses to reinstate my account, I believe it's only fair to receive a full refund for the recent transactions. This scenario has not only disrupted my gaming experience but has also shown a troubling lack of accountability and responsiveness from Electronic Arts.Recent order history:Apex Legends ***** (+150 Bonus) Apex Coins Order # ************* $19.99 2025-06-02 Apex Legends: Ultimate+ Battle Pass Split 1 Order # ************* $19.99 2025-06-02 Apex Legends ***** (+150 Bonus) Apex Coins Order # ************* $19.99 2025-06-01 Apex Legends ***** (+150 Bonus) Apex Coins Order # ************* $19.99 2025-05-31
Business Response
Date: 06/03/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/03/2025

Complaint: 23411187

I am rejecting this response because it does not address the core of my complaint. EA continues to refer to a vague violation of Terms of Service throughout many of other complaints you see here, without specifying what the violation actually was. Terms of Service is broad and without context, this explanation is insufficient.
Additionally, I initially contacted the BBB due to EAs lack of proper support. I have made multiple attempts to resolve some of my issues listed in my original complaint directly with EA, but Ive received no concrete answers or follow-through, despite being told I would get responses. Their support process has been inconsistent and extremely difficult to navigate, often leaving me without updates for weeks.
Directing me back to the same support system, that initially failed me, through a canned response feels dismissive and unprofessional. It gives the impression that EA is more interested in deflecting accountability than resolving issues, possibly to avoid reputational harm by keeping this matter off a public record like the BBB. If EA was genuinely interested in resolving this, and many other complaints seen here, they would take this opportunity to do so instead of pushing me back into a system thats already failed to help.

Lastly, this response also fails to address my request for either account reinstatement or a refund for recent purchases made prior to the ban. I am not looking for generic links or being sent back through a broken systemI am looking for a clear explanation and resolution. Saying I need to contact the Terms of Service team directly is misleadingthere is no way to actually speak to anyone, on this team, directly. All I can do is submit a request and wait indefinitely for a reply that may never come. This lack of accessibility and transparency is a core reason why I sought outside help.
Sincerely,
**** *******
Business Response
Date: 06/04/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. Were unable to discuss account details without verifying the account holder, as such we regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team, this option is only via email.

The below links outlines rules and how certain reports are handled, the first link also has a redirect to our EA User Agreement and Positive Play Charter:

*************************************************************************************

**********************************************************************

For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

As there is an active ban on the account, we are not in a position to reinstate the account. This would have to be done after a successful appeal of the sanction placed on the account.

Regarding a request of a refund, due to reasons mentioned above, we cannot assist via this channel, we would ask the customer to review the below help article which outlines eligibility and how to request a refund:

******************************************************************************

With reference to requesting any further or additional information on your account, we have supplied all we can via this means, for any further information and requests, please refer to the options outlined on our Privacy Portal:

*******************************************************

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/05/2025

Complaint: 23411187

I am rejecting this response because:

this still does not resolve the core issue, i don't have access to the product that i purchased or the account. i managed to get my apex legends ban overturned today, however, after i did that, you guys then banned my account for suspicious activity. i assume for me going through this process, is this a form of retaliation, because i involved a third party? i have attempted to recover it through live chat several times. i give them the requested information, even as far as my order numbers, credit card number, and product key. yet, you still tell me this isn't enough information. why is your support asking for my credit card number used for the purchases? how is this not enough information? i have given you guys more than enough information, personal information at that: my date of birth, my government name, my address. i have given this to several representatives, and still nothing. i don't feel safe that this information is continuously requested, for apparently no reason. please don't give me a generic copy and paste response. i am taking the time out of my day to write this, and you can do the same. even here, i have given you guys enough information for my account. you have my order numbers, you have my name. i can give anything. i just want a third party involved, because going through your channels does not provide a resolution. if someone sought legal advice in regard to this, would you ask the plaintiff to verify their identity before proceeding with the lawsuit?

Sincerely,

**** *******
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.
Business Response
Date: 06/02/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

Thanks,
EA Help
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB customer service, hello I contact you in the hope of handling the issue of my EA account being ********* EA account was ********************** some time ago and was immediately banned. Currently, I have retrieved my account through **********************'s online customer service. However, regarding the bans that occurred during the ban period, EA stated that they would not lift the bans. After I invested so many accounts, they were stolen and then rejected at will. Here, I provide the case number of my retrieved account. And also the original words of the customer ************ #********* LarryPPiper Thank you for waiting. I have secured your EA account. It seems there's a ban placed on your EA account.I request the EA team to carefully check my account. **************************** is very important to me. I probably have six family heirlooms, and I have just purchased Split Fiction. I am an old player and a loyal fan of EA. Please check the suspicious activities and suspicious matches in the account It was probably after February 28th that I haven't logged in to my account again. However, there have always been others playing my account. But I have never been to any other country or this region, *****-CN. During the leakage period, I couldn't log in to my account. Maybe it was because I wanted to recharge some time ago. I found that both my steam and EA account passwords had been changed and I couldn't log in. I immediately realized that my account had been **********************. So I contacted the online customer **************************** retrieved my email by verifying the initial email address.Currently, I'm trying to find out who logged in to my account through IP checking, loginLog Wuhan-CN ************** I'm certain that the account's ban and leakage are related to this IP address. Please help me check. Meanwhile, there are many other IP addresses in the near future:*****-JP-102-0082 **************
Business Response
Date: 06/03/2025
Hello

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help
Customer Answer
Date: 06/09/2025

Complaint: 23406396

I am rejecting this response because:It was probably after February 28th that I haven't logged in to my account again. However, during this period, there have always been others playing my account. My own IP address is here ********-**, but I have never been to other countries or this area Wuhan-CN. During the leakage period, I couldn't log in to my account at all. It was probably today that I thought the new Heirloom event would expire in a few days. I wanted to make a recharge, but I found that the passwords of my steam and EA accounts had been changed and I couldn't log in. I immediately realized that my account had been **********************. So I contacted the online customer **************************** retrieved my email by verifying the initial email address.
Currently, I'm trying to find out who logged in to my account through IP checking, loginLog

Wuhan-CN

**************

The 2025-04-01 T09: now. 359 z

FAILED

loginLog

Wuhan-CN

**************

The 2025-04-01 T08:20:00. 145 z

SUCCEEDED
I'm certain that the account's ban and leakage are related to this IP. Please help me check it, team

Sincerely,

******* Coe
Initial Complaint
Date:06/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The game Star Wars Galaxy of Heroes runs promotions. They recently ran an apple gift card promotion and failed to honor the deal. I have been logging tickets for weeks, which they typically close without resolving the issue. I just want the in-game rewards supplied as agreed upon per their promotion.
Business Response
Date: 06/02/2025
Thank you for raising your concerns with us.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/02/2025

Complaint: 23405304

I am rejecting this response because: I have contacted you via your normal contact channel and no one has helped me. In fact, I have opened 4 tickets, and all your people do is tell me to talk to apple or that they cant help.

Sincerely,

***** Breault
Business Response
Date: 06/04/2025
Thank you for raising your concerns with us.
The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/06/2025

Complaint: 23405304

I am rejecting this response because: I have been trying to go through your help desks for a month. I have opened 5 total tickets, and have two open now. Im getting nowhere. This kind of service is abhorrent.

Sincerely,

***** Breault
Initial Complaint
Date:06/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had the **** 4 game for over 10 close to 11 years at this point and have spent a ton of money on expansion packs over the years, especially while the **** 4 was on the origin app, before it was transitioned to the EA app. I logged in today on 6-1-25 to see that almost all of my expansion packs were gone and EA expects me to buy them all again not knowing ive already purchased them. I also looked for a support number on their website and saw no way to contact them about the issue. Also since the game went through an app transition and i purchased some of them while still on origin my order history on the EA app doesnt even show all of the expansion packs that ive purchased over the years. The settlement i want is my expansion packs back.
Business Response
Date: 06/02/2025
Thank you for raising your concerns with us.
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EA Electronics is the worse company ever due to poor communication and employees. My mom renewed her subscription and when she entered POGO game it locked her out. She did finally log in but all of her current points, gem, etc. were gone. It was a screen for new users. I conversed back and forth for the majority of the time. The agents could not understand anything I was saying Yes, I got very frustrated and asked if they knew proper English. I also told the agent I will report you and your company and BBB. I also mentioned my mom's attorney. I was frustrated yes but this has been an issue since Friday May 29th. I finally contacted EA this morning in regard to this matter. I was astonished the agents did not know anything I was conveying and referred me to a forum that could assist me. Why do I need to contact a forum because the CHAT is supposedly to assist. I was wrong with my frustration, and I will take responsibility, but it is the same with any company. You are connected to a foreign help desk and most of the time you cannot understand them. I cannot type that fast and have cataracts. The agent or company will end the chat if you do not respond or type quickly. The chat was ended twice because I did not respond. My 82-year-old mother has been a member for many years. She does not have access now because they are going to review this further. I did ask in frustration how long and the agent could not provide a time frame.
Business Response
Date: 06/03/2025
Hello,
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Regards
EA Help
Customer Answer
Date: 06/03/2025

Complaint: 23403979

I am rejecting this response because:
Is there anyone that will be able to comprehend my request? I had two agents that did not. I will accept if this answered.
POGO is fine but lost current points and gems my mom accumulated. My question is: Where did they go? It seems that she paid for ??. Pogo wants her to start all over again when she renews.

Sincerely,

***** *****
Business Response
Date: 06/04/2025
Hello,
We've reviewed the account and we regret that we cannot assist through this channel. we request the customer contact us at *************************** and well be happy to assist.
Regards
EA help
Customer Answer
Date: 06/04/2025
Good morning,

The EA website permits me to change password consistently but not able to login. Is the account locked?

Please advise.

Her recent game name is BarbaraKoozer.

Thank you,

***** *****
Business Response
Date: 06/05/2025
Hello,
The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Regards
EA Help
Customer Answer
Date: 06/05/2025
Thank you for your response. I appreciate it your assistance trying to work with anyone to get this solved. I still cannot website due to credential matters.

Customer Answer
Date: 06/05/2025

Hello,

Forwarding screenshot of issue
Business Response
Date: 06/06/2025
Hello,
We've reviewed the account and we regret that we cannot assist through this channel. we request the customer contact us at *************************** and well be happy to assist.
Regards
EA Help
Customer Answer
Date: 06/08/2025

Complaint: 23403979

I am rejecting this response because I am told to contact EA Support but does it not require a password to reach the site? It will not accept any password I have used. What kind of business are you running? My mom wants to spend another $42 or so to renew her yearly subscription but what will happen to the amount she already paid recently? ??

Sincerely,

***** *****
Initial Complaint
Date:06/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The phenomenon of indiscriminate account bans in EA Games has brought immeasurable losses to many players.Many players have suddenly encountered a situation where their accounts have been banned during the normal course of playing. These players tend to follow the rules of the game without any cheating or irregularities. However, due to the possible misjudgment mechanism of EA, their account was banned. This is a devastating blow to players who spend countless hours in the game accumulating character levels, acquiring rare items, and unlocking achievements.From an economic point of view, some players have purchased in-game paid content, such as virtual currency, advanced equipment packs, etc., in order to improve the gaming experience. After the account is banned, the content that has been paid for is instantly unavailable, and the player's money investment is wasted. Emotionally, the player's investment in the character they have crafted and the social connections they have built in the gaming community has also come to naught.This kind of indiscriminate account ban has also affected EA's reputation. Players may be skeptical about EA's game management and service quality, which can discourage potential players and reduce their participation in EA games. EA Games needs to revisit its account ban strategy and establish a more accurate and unbiased detection mechanism to avoid unnecessary losses to players.
Business Response
Date: 06/02/2025
Hello,
The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

Thanks,
EA Help
Initial Complaint
Date:06/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.
Business Response
Date: 06/02/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help.
Initial Complaint
Date:05/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is zero customer service, I have spent thousands on their games over the years and now I am having trouble logging in to play them and the problem is there besides some terrible Ai there is no one available to provide customer **************************** help me fix the problem. I have been trying everyday for over a month now and it just has me running around their ea help website in circles with zero getting accomplished.
Business Response
Date: 06/02/2025
Hello,
Upon review, we request the customer to contact us at *************************** with the details of the account he wants to revive, and well be happy to assist.
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 06/02/2025

Complaint: 23402989

I am rejecting this response because: I can't simply go to the *********************** website to get help with this problem because you have no customer service there to help me fix my issues. That is my complaint with the BBB. I have been on *********************** for over a month trying to resolve this before complaining. You have an atrocious Ai bot at *********************** that endlessly runs you in circles accomplishing nothing and the very rare occurrence when there is an advisor available they will ghost you in the middle of the chat convo after waiting to talk to them for an hour or they will just say the case has been resolved without them doing absolutely anything about the problem. You need a customer support phone number so we can actually speak to someone who cares or stop outsourcing your customer support to people that are only taking a paycheck and caring nothing about your customers or company. I have spoken with the ea customer community these past weeks while trying to resolve my issues and everyone says loudly how you have the worst customer service on the planet as it is non existent except for a trash web page

Sincerely,

***** ********
Business Response
Date: 06/04/2025
Hello,
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Kind regards,
Electronic Arts
EA Help

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Electronic Arts, Inc. is NOT a BBB Accredited Business.