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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electronic Arts, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 4,295 total complaints in the last 3 years.
    • 1,236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pack for **** 4 December 2024 and now it says I do not own said pack and wants me to repurchase.

      Business Response

      Date: 06/02/2025

      Hello,


      Upon review, we request the customer contact us at *************************** and well be happy to assist.


      Regards,
      EA Help

    • Initial Complaint

      Date:05/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello (sorry for my English)I was inspired by one of the answers on the forum with the topic of the transfer market ban problem in EA FC. ******************************************************************************************************************************************************************************************************* I have problem with transfer market ban. I wrote about 5 emails to support and did not receive a single specific justification for my ban just "We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."I got a transfer market ban on the night of May 21st Friday evening I do 2 different thing 1) I try to buy and sell some new TOTS 93 Pau Cubars cards. I bought several cards for 40-45.000 coins. And then listing it for ~60-90.000 coins in an attempt to earn coins on a new card.When will your servers allow people to enter the game. and yes, some cards ended up being sold at the last minute. Is it against the rules to place cards within the price range you have determined?2) I try to buy TOTS Items for a price close to the minimum. You can check it - more than 100 Tots Items bought for ***** coins. But at one point I got distracted by the football broadcast and forgot to set the maximum price at ****** and it turned out that the search gave me all the tots on the market and I automatically bought several and only then noticed that I bought several at the maximum price of the range of 100,000.Noticing this, I was very upset (but I didnt know that in the morning the upset would be even stronger)I wrote about this to support but didn't receive anything concrete in response.I am writing here in hope to get any chance to ***** the transfer market. Although I admit that perhaps this assistance is not provided for my country. my ea account ******************************* thanks anyway

      Business Response

      Date: 05/30/2025

      Thank you for raising your concerns with us.


      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.


      Thank you,  
      Electronic Arts 
      EA Help 

      Customer Answer

      Date: 05/30/2025

       
      Complaint: 23396537

      I am rejecting this response because:

      In general, I don't count on anything anymore.
      Every time I get a standard reply.
      They don't provide any specific information about why their system banned access to the transfer market.
      What transactions were made and were counted as selling or buying coins (even that is not clear).
      It is absolutely unclear what you can appeal to if I describe actions than has been made on account in that period
      and in response you get a standard reply - we checked and we did everything correctly.

      Sincerely,

      ********* Fiadotau

      Business Response

      Date: 06/03/2025

      Thank you for raising your concerns with us. 

      Were unable to discuss account details without verifying the account holder, however we've reviewed the account several times and the action taken was due to a violation of our Terms of Service and the conclusion provided directly to the account owner.

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team and on why actions may be taken, please visit our article on EA Help: **********************************************************************************************************;

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The phenomenon of indiscriminate account bans in EA Games has brought immeasurable losses to many players.Many players have suddenly encountered a situation where their accounts have been banned during the normal course of playing. These players tend to follow the rules of the game without any cheating or irregularities. However, due to the possible misjudgment mechanism of EA, their account was banned. This is a devastating blow to players who spend countless hours in the game accumulating character levels, acquiring rare items, and unlocking achievements.From an economic point of view, some players have purchased in-game paid content, such as virtual currency, advanced equipment packs, etc., in order to improve the gaming experience. After the account is banned, the content that has been paid for is instantly unavailable, and the player's money investment is wasted. Emotionally, the player's investment in the character they have crafted and the social connections they have built in the gaming community has also come to naught.This kind of indiscriminate account ban has also affected EA's reputation. Players may be skeptical about EA's game management and service quality, which can discourage potential players and reduce their participation in EA games. EA Games needs to revisit its account ban strategy and establish a more accurate and unbiased detection mechanism to avoid unnecessary losses to players.

      Business Response

      Date: 05/30/2025

      Thanks for the message.
      We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

      Thank you,
      Electronic Arts
      EA Help

    • Initial Complaint

      Date:05/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot find ANY online chat help or any phone helpline to help me with questions to access my account to access purchased games. The help they provide takes you in circles and doesnt send you or help you to reset your passcode in order to log in with the new passcode.

      Business Response

      Date: 05/30/2025

      Thank you for raising your concerns with us. 

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      At present, there is no phone helpline for support. I have included some guides below, one for how to use the help site and one in relation to not being able to log into the account:

      ******************************************************************************
      ***************************************************************************************************

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account was leaked a week ago.Dear BBB customer service, hello. I would like to ask you to help me report the issue of EA account suspension. My account was stolen and abnormally banned a week ago.The time when my account was attacked by hackers was around May 22, 2025. I don't remember exactly. I only remember that my steam account was lost this month, and then my EA and XBOX accounts ************************** stolen. I guess this was because my computer was infected with some Trojan viruses, which led to the leakage of my email information and the loss of my accounts.I don't know if it was because I accidentally clicked on a phishing website, but I didn't know which one was a phishing website. Then my computer crashed. However, in the following days, different login records appeared in my email, some from abroad and some from *****. But in the end, I still received a banned email. After my careful examination, I found that the account had been logged in by people other than me all along, and all the addresses were unknown to me. These are not my personal addresses. Please help me check and protect my EA account. I need you very much. I don't know what else I need to do to ensure that my account is not hacked.loginLog Los%20Angeles-US-90060 ************** The 2025-05-22 T10: from the 588 z SUCCEEDED loginLog ********-CN ************ The T10:*************:55. 115 z SUCCEEDED None of these one-time login records belong to me personally. I can guarantee that this is not my login behavior. Meanwhile, during this period, both my EA and steam accounts have been exposed and stolen simultaneously.I really haven't done anything. You can check my account. I ***************************************************. Can you understand how important this is to me? Please check the abnormal login data and my EA leakage issue. I still don't know why my account was lost or stolen. Thank you for your patience!And my account cannot contact the team through EAhelp. For details, please refer to screenshot G1

      Business Response

      Date: 05/30/2025

      Thanks for the message.

      In order to dispute an account sanction, the fan must follow the steps outlined at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.

      It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

      Thank you.
      EA Help
      Electronic Arts

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

      Business Response

      Date: 05/30/2025

      Thanks for the message.
      We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

      Thank you,
      Electronic Arts
      EA Help

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB customer service, hello!I need you to help me report to the EA team that my newly registered EA account has been banned. Through EAHELP, I applied to lift it, but each time the AI rejected my application. My friend's account was banned at the same time as mine once, but mine was rejected three times. Why is that?My EA account was registered on April 1st, 2025. Then, on April 3rd, the account was banned. Just about two days later, the newly registered EA account was also banned. Let me explain all the operations I performed on the account during this period:This time, I purchased discounted games through the steam platform, and my steam has not been banned in any way. I have attached in the attachment the EA games I purchased through steam when I made my consumption records, which are AI and A2 respectively. Split Fiction, Titanfall 2. This is the game I purchased. Please check it.Meanwhile, the account was leaked some time ago. I retrieved the EA account a week ago. This is my Case number. You can verify it. It's Case #*********. And I verified the initial email address. The online customer service replied to me like this:As it seems that you account is ***************************** there is some action on the account due to the hacker what you need to do is contact our other team who can unlock it for you as we have different team for this so that it can be unlocked Meanwhile, there are some suspicious login activities in my account. I request the team to check and protect my account. Have these suspicious activities led to the suspension of my account?loginLog **********-FR loginLog *******-**-M5A loginLog *******AU-2000 I request the team to carefully check my account once. Because my account is a brand new EA account. I have just joined the EA family and have been treated like this. I am very sad. Also, I have just purchased Split Fiction and Titanfall 2. Before I could play, my account was lost. ********************** help me, team!

      Business Response

      Date: 05/30/2025

      Thanks for the message.
      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
      Thank you.
      EA Help
      Electronic Arts

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23395769reload-alert

      I am rejecting this response because:My EA account was registered on April 1st, 2025. Then, on April 3rd, the account was banned. Just about two days later, the newly registered EA account was also banned. I have no ******************** what exactly happened. Let me explain all the operations I have taken on the account during this period:
      During this period, I only purchased discounted games through the steam platform. At the same time, I bought the games through official channels and did not purchase them through any proxy recharge. My steam has not been banned in any way. I have attached in the attachment the EA games I purchased through steam when I made my consumption records, which are AI and A2 respectively. Split Fiction, Titanfall 2. This is the game I purchased. Please check it.

      Meanwhile, the account was leaked some time ago. I retrieved the EA account a week ago. This is my Case number. You can verify it. It's Case #*********. And I verified the initial email address. The online customer service replied to me like this:
      As it seems that you account is ***************************** there is some action on the account due to the hacker what you need to do  is contact our other team who can unlock it for you as we have different team for this so that it can be unlocked

      Sincerely,

      **** ****reload-alert

      Business Response

      Date: 06/03/2025

      Thank you for getting back in touch with us with your concerns.

      We reviewed the account and the activity that triggered the sanction in which violated the rules as stated by the Terms of Service including an investigation regarding the actions mentioned.  We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

      What rules that the game follows is the following:
      *******************************************************************************************************


      Thank you, 
      Electronic Arts
      EA Help

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23395769 ??:23395769

      I am rejecting this response because:That is to say, EA no longer needs new EA players now. It can ban new EA players at will and then refuse to check them?
      My EA account was registered on April 1st, 2025. Then, on April 3rd, the account was banned. Just about two days later, the newly registered EA account was also banned. I have no ******************** what exactly happened. Let me explain all the operations I have taken on the account during this period:
      During this period, I only purchased discounted games through the steam platform. At the same time, I bought the games through official channels and did not purchase them through any proxy recharge. My steam has not been banned in any way. I have attached in the attachment the EA games I purchased through steam when I made my consumption records, which are AI and A2 respectively. Split Fiction, Titanfall 2. This is the game I purchased. Please check it.???????,??:

      Sincerely, ???,

      **** **** ????

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB ***************** I am contacting you to provide feedback on my EA account being banned. My EA account is *********************************** month, I was inexplicably banned. After checking, I found that there was a suspicious login behavior in my EA account. However, since my account was unavailable, I requested EA to check the issue with my account. Moreover, as my account couldn't create a case number on EAhelp, I was forced to check EA through the BBB link. Could you please help me explain to them? My account cannot create any cases. When I choose to send cases, I cannot receive any case numbers or responses. I uploaded the pictures in Attachment G1. Please help me give feedback to the team.The ban date was shown as May 20, 2025, but I didn't log in to my account that day. It wasn't until I checked that I found out my email had been hacked recently. And I need to explain that my account was stolen recently. I have recovered my account through online customer service. I want to know why?********************** check my play time. I did nothing and never used any cheating tools. Why was my account banned ***************************************************** loginLog Moscow-RU-****** *********** SUCCEEDED I'm sure there is something wrong with these login records. They are not my own login records. Please check what they did during the login I hope you can understand my feelings. I really don't understand what I did wrong. Please check my data! I have my initial email address, which can be provided for verification. All my consumption records are either normally recharged or recharged through Steam. My account has purchased a pass every season, and I have played AEPX for ***** hours. I am a loyal EA fan! I don't know where the problem lies, but there is a leakage of the account. Please help me check. Thank you for your patience!

      Business Response

      Date: 05/29/2025

      Thanks for the message.
      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
      Thank you.
      EA Help
      Electronic Arts

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

      Business Response

      Date: 05/28/2025

      Thank you for getting back in touch with us with your concerns. 

      We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service. 

      What rules that the game follows is the following:
      *******************************************************************************************************

      The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team. 

      Thank you,  
      Electronic Arts 
      EA Help

    • Initial Complaint

      Date:05/28/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary – EA SPORTS FC Transfer Market Ban

      EA ID: **********
      Game: EA SPORTS FC 25 (Ultimate Team)
      Issue: Wrongful Transfer Market ban despite legitimate gameplay
      Date of Ban: May 21, 2025
      Transaction in Question: Purchase of TOTY ******* ***** for 800,000 coins, sold for 995,000 coins — both within the in-game market price range of 885,000–1,062,000 coins at the time.

      Details:
      On May 21, 2025, I was wrongfully banned from the EA FC 25 Transfer Market following a legitimate transaction involving a high-value player (**** ** *** **** *****). This ban was imposed under the assumption of "coin distribution," which is a violation of EA’s Terms of Service.
      However, the transaction in question was:
      Done entirely through the official in-game Transfer Market
      Within the public market value range
      Based on standard, earned in-game coins — not involving any third-party activity

      I filed five separate appeals, each time providing detailed evidence and a strong rationale, but received generic and dismissive responses from EA’s Terms of Service team. These replies failed to engage with my arguments or acknowledge the market data I submitted.

      I was told by EA Help that my case was escalated to the Studio Team for further review, yet no confirmation or resolution has followed.

      Why I’m Filing This Complaint:
      I have been denied access to paid and earned features without proper justification.
      EA has failed to demonstrate transparency or accountability in handling this issue.
      I believe I am being unfairly punished due to automated systems misclassifying a legitimate in-game transaction.

      EA's refusal to provide meaningful customer support leaves me no choice but to pursue external channels.

      Requested Resolution:
      Full removal of the Transfer Market ban from my account
      A written explanation or acknowledgment of manual review
      Assurance that future legitimate activity won’t result in wrongful sanctions

      Business Response

      Date: 05/28/2025

      Thanks
      for the message.
      We've
      reviewed the account and the action taken was due to a violation of our Terms
      of Service. This has already been addressed and the conclusion provided
      directly to the account owner. If the player wishes to dispute the action taken
      with any new information available, they will need to contact the EA Terms of
      Service team directly.
      Thank
      you.
      EA
      Help
      Electronic
      Arts

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      Krzysztof D****

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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