Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,296 total complaints in the last 3 years.
1,234 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I downloaded Sims 4 I think it was 2022 or 2023. I played Sims growing up and downloaded it to my ***. Fast forward the EA apps were updating and whatever, it logged me out of my account, I bought MANY game packs some $ to $$$ and I was trying to figure out why I can't find my account. I have no information but can verify EA charges from my credit cards and debit card. Would either like the game and all game packs restored, or my money back via ******. Thanks.
Business Response
Date: 05/01/2025
Hello,
Upon review, we request the customer contact us at *********** and we’ll be happy to assist.
Regards,
EA Help
Customer Answer
Date: 05/01/2025

Complaint: ********

I am rejecting this response because:
I have tried that. But when it comes to providing email, I can't be sure which email. I definitely can give the name on the card, and that last four of each card. But other that NO idea what email was used. I tried a few of mine to see, but none are the one I used.

Sincerely,

Ashley M********
Business Response
Date: 05/05/2025
Hello,

After reviewing the situation, we kindly ask the customer to reach out to us at *********** and we’ll be pleased to assist.

Regards,
EA Help
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I need assistance, because I don't know how to get the info I had logged in with.

Sincerely,

Ashley M********
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EA banned my account and I can't appeal through normal channels, so I came here to help. I love APEX. I invested money and time in my account, but everything is ruined. My account information was maliciously modified. Email, password, phone number, and then they used my account for illegal activities. Since joining **** in 2021, I have always followed the rules. I hate hackers and criminals. I have 14 heirlooms in my account, which I spent more than 4 years to get. But now I can't use my account.Hackers used my account, and then my account was banned. It was too late until I found out that my account was modified. I don't know if TOS has carefully checked the appeal I sent. They told me that they have checked all possibilities, but the evidence I submitted proved that this was a hacking incident, and even the data was given to me by customer service. Such an obvious hacking incident, should I bear the consequences? My account is very valuable. Putting aside the time it has been with me, the value of the items on my account is more than 2000 $. Who would cheat with such a precious account? I am ********************** about to collapse now. I am a patient with severe depression, but I found happiness in APEX, which is very helpful for my condition. But now, because of the account, I feel more anxious. I have begun to have trouble sleeping. I even dream that I received an email about my account being unblocked, and I found that it was not there when I woke up. This makes me feel more painful. Please help me and contact EA to unblock my account.This is the evidence I collected. 2025-04-25T04:37 was my last normal login. 2025-04-25T08:43 changed the account's email address, and changed the password a minute later. Then my account was banned on ****************. These are the evidence I collected from the **** file downloaded from the EA official website through the EA official customer service. I will upload the relevant screenshots with the attachments, please check them out.
Business Response
Date: 05/01/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly
Regards
EA Help
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Electronic Arts Inc. (EA) regarding repeated and unjust sanctions placed on my EA SPORTS FC 25 account. My Transfer Market access has been permanently restricted without any clear or transparent evidence of wrongdoing. I have been repeatedly accused of “coin distribution,” which I categorically deny. All coins earned on my account were accumulated through regular gameplay—particularly through playing Weekend League and selling legitimate in-game rewards.

EA has now overturned multiple prior sanctions on my account, confirming that their detection system is flawed and prone to error. Despite this, they continue to send me repetitive, automated responses that ignore the context, ignore the facts I provide, and offer no specific evidence or explanation of the alleged violation.

I have requested a full manual review of my account multiple times, but have only received copy-paste replies. EA’s enforcement actions are impacting my ability to access services I have paid for, and their refusal to engage in a proper appeal process violates basic consumer rights.

Additionally, their system currently shows the Transfer Market ban as “Overturned”, yet the ban is still in place—adding further confusion and lack of accountability to the matter.

I am seeking:
• A full manual review of my account and transfer market activity.
• Restoration of my Transfer Market access.
• Transparency and accountability from EA regarding their enforcement process.
• Assurance that sanctions are only applied with verified evidence—not assumptions based on flawed algorithms.

If EA cannot demonstrate clear, factual reasoning behind these restrictions, they must remove them and restore full access to the account.

Thank you for your assistance in holding EA accountable for their ongoing mishandling of this issue.

Sincerely,
Abu L***
***********************
*********
Business Response
Date: 04/30/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Apex account on ********************** was banned because I bought their currency on the platform to use for virtual equipment in the game. However, my account was mistakenly banned not because I was too greedy for cheap money. I spent a huge amount of money on this account, and because I had no way to appeal over and over again, it caused me to feel depressed every day. I really miss my account, and the price I paid for my wealth was for a better experience. But now everything is gone. I think this is a sad thing. I have been trying my best to appeal this incident, but I have not been able to lift the ban.Please help me negotiate with the other party, because I really haven't done anything wrong or exploited any legal loopholes. Thank you very much, thank you very much.
Business Response
Date: 04/30/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thanks,
EA Help
Customer Answer
Date: 04/30/2025

??:23266455

??????,??:????????????,????????????????????,????? IP ??????????????????????????????????,???????
?????????????,??????? Apex Gifts ???????????????????????,?????????????????,??????????????????,??????,???????????????????????,????????

???,

???
Customer Answer
Date: 04/30/2025
Because of their perfunctory behavior, when it comes to whether I have violated the sales red letter, I pointed out that my account was banned not due to my own intentional operation. When I encountered this, I was also afraid because I had paid, but on the day of the ban, I checked and found out that the refund was not my own operation. I was right, it was a refund from the unscrupulous merchant, and the money was 100% not in my hands, but in the hands of the unscrupulous merchant. In the end, they blacklisted me. However, the official reply said that my own operation would not lead to the result. I was very angry. That was my money, which was cheated by the joint venture. What exactly do I need? I just want my account and equipment. Why can't I ban his address and IP? Why is my account being banned? Just blame me for all the mistakes, I also suffered a great psychological blow. I tried to report the incident to the police, but they handled it from the merchant and ultimately did not receive the compensation they deserved. It was all due to EA's perfunctory and indifferent attitude. I, who muster the courage to strive, will not give up,never
Business Response
Date: 05/01/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

Regards,

EA Help.
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was permanently banned from a game EA game (Battlefield 2042) that I spent money on. They said I was cheating and it vilolated theyre rules because it was unfair for all other players. I tried to dispute the ban because I wasnt cheating and I wasnt even playing with others players. I only play the solo bots or coop bots with friends so I didnt actually violate any rules because I dont play with others. They responded a week later saying I did cheat and they wont remove my sanction. How is it fair you ban an innocent person from a game they payed for. I cant even open the game I paid for. They didnt even tell me how I supposedly cheated.
Business Response
Date: 04/30/2025
Hello ,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards,
EA Help.
Customer Answer
Date: 04/30/2025

Complaint: 23264727

I am rejecting this response because: The buisness want to say I violated theyre Terms of service, but cant tell me or prove what I did!!! What if my account was hacked? I am serious when I tell you I didnt cheat!!! Its not fair that all the innocent players get banned and dont even have a chance to get it back. I dont know what I did honestly. I think EA needs to go read Forums and steam discussions bc this is one of theyre biggest problems, this is why theyre losing customers!!! They ban innocent people. ********************** help get my account my banned I didnt cheat. If your claiming i did i probably got hacked

Sincerely,

***** *******
Customer Answer
Date: 04/30/2025
They refused to unlock my account after my second appeal and they are refusing to tell me what I did wrong. Im really lost, I have no ******************** as to why im banned, and I just lost that money for no reason. I think they should at least tell me what i did.
Business Response
Date: 04/30/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

Regards,

EA Help.
Customer Answer
Date: 05/01/2025

Complaint: 23264727

I am rejecting this response because:
I paid for your game, its not fair that I pay for a game and you falsely ban me permanently. If your not gonna remove my sanction, I want a full refund.
Sincerely,

***** *******
Initial Complaint
Date:04/29/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to you with a heavy heart regarding the suspension of my EA account, which has been a significant part of my gaming journey for over 164 hours. I have invested a considerable amount of money, around 2000 RMB, into my gaming experience, and the suspension has left me feeling disconnected from the games I love.The suspension occurred on April 26, and I have made three attempts to appeal this decision through EA's customer service channels, but I have not received a satisfactory response or resolution. My EA account is registered under the email [email protected] believe the suspension may have been triggered by an unauthorized login at an internet caf, where my account was used for activities that I did not authorize. I have never engaged in cheating or any activities that would warrant such a suspension, and I am eager to clear my name and restore my ********** a consumer, I feel I deserve a fair process and the opportunity to understand the reasons behind the suspension of my account. I am turning to the BBB with the hope that you can help facilitate a dialogue with EA to shed light on the reasons for my account's suspension and to advocate for a fair review process.Given the circumstances, I believe there is a strong case for the return of my investment, as the account was compromised through no fault of my own. I am prepared to provide any necessary information or evidence to support my case and to demonstrate my good standing as a customer.I trust in the ********************'s ability to advocate for consumer rights and to assist in achieving a just resolution to this issue. Thank you for your attention to this matter, and I look forward to your guidance on how to proceed with this complaint.
Business Response
Date: 04/29/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.

What rules that the game follows is the following:
*******************************************************************************************************

The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account. The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/29/2025

Complaint: 23262436

I am rejecting this response because:
I am writing to convey my deep dissatisfaction regarding the suspension of my APEX account. I am extremely disappointed because I feel that your company has not demonstrated the necessary transparency and fairness in handling this issue.

I am puzzled by your company's failure to provide specific details of the violations. As a customer who has always adhered to the rules, I expect a clear explanation of which regulations I have allegedly broken. A response without specific details not only confuses me but also raises doubts about your company's service commitment.

Moreover, I am disappointed by your company's claim that the issue has been resolved without providing any clear explanation or fair opportunity for me to appeal. This lack of communication and transparency makes me question your company's philosophy of customer service.

I strongly request that your company take the following actions:

Clearly state the specific terms of service that led to the suspension and provide a detailed explanation of the violations.
Offer a fair and transparent review process, taking into account my loyalty as a long-term customer.
Give ********************* fair chance to present my case and restore my account if no valid violations are found.
I believe that as a guardian of consumer rights, the Better Business Bureau will continue to support me and help me seek a fair solution. I am prepared to provide any additional information or evidence necessary to prove my innocence and good standing.

I look forward to your prompt and comprehensive response to my requests and the actions you will take.

Thank you for your attention and understanding.
Sincerely,

**** ******
Business Response
Date: 04/30/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 05/01/2025

Complaint: 23262436

I am rejecting this response because:
I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.

Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.

I have taken the following steps in an effort to resolve this matter:

Contacted EA **************** multiple times, as directed by their support documentation.
Requested a detailed explanation for the sanction on my account.
Sought a ********************* and reasonable appeal process to contest the decision.
However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.

Given these circumstances, I am requesting BBB's assistance in the following ways:

Advocating for a thorough and unbiased review of my case.
Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
I am prepared to provide any additional information or documentation that may be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.

Sincerely,

**** ******
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 28, 2025, my EA account was permanently banned for harassment after I typed mf stay by your team, this mf playing by himself lol, and fkn dumbas in an Apex Legends match. These are not threats, slurs, or hate speech just frustration-based comments after a teammate ignored pings and threw the game.Apex Legends is rated M for Mature, and emotional communication in a competitive team-based shooter is expected. Ive never used discriminatory language, and my past infraction history only includes two low-level flags in 3 years. According to EAs own policies, permanent bans are meant for repeated or extreme violations not this.Ive spent several hundred dollars on this account over 5 *********************. EA removed my access without warning or proper review and refuses to reverse the ban. Im requesting account reinstatement or a refund of my purchases, as the punishment does not match the nature of the violation.
Business Response
Date: 04/29/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.

What rules that the game follows is the following:
*******************************************************************************************************

The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account. The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, my EA binding email address is ***************** my EA ID is AIE?#********** account has been restricted for a long time, which makes it impossible for me to use it normally. I cannot appeal my account. It is very irresponsible to restrict my use for a long time without any reason. It violates the user agreement. *****************************************, Plz help me. l don't need refunds at all,i just want them to unban my.
Business Response
Date: 04/29/2025
Hello,
I can see from the attachment that the player is taking about " Call of Duty " and this is not an EA game hence we won't be able to assist him.
Regards,
EA help.
Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear customer service staff, hello. I hope you *********************** wonderful day again. I am playing the game "APEX Legends" on the EA platform company. However, due to the theft of my third-party Steam platform account bound to it, I have been asking EA to unbind and change the Steam platform account for me. I have contacted the customer service three times. The customer service only told me that I needed to wait for 72 hours. But every time I waited for more than 72 hours or even 1-2 weeks, no customer service staff gave ********************* reply. However, when I wanted to contact them again, they even closed the channel for me to contact the customer service! I need your help to ********************************** this matter. Right now, it's just the issue of changing the binding, which has taken me a long time to handle and hasn't been completed yet
Business Response
Date: 04/28/2025
Thanks for the message,

Upon review, we request the customer contact us at *************************** and well be happy to assist with unblinking a platform account. We regret that we cannot assist through this channel nor can we make any account changes through a request like this. I would ask our player to please get in contact with us again and mention they're attempting to unlink a platform account and attempting to only link a new one; there is no need for a 72 hold on this request.

Thank you.
EA Help
Electronic Arts
Initial Complaint
Date:04/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, dear BBB customer service. I'm contacting you to report the issue of my EA account being banned. My EA account ID is **************** month, I was inexplicably banned. After checking, I found that there was a suspicious login behavior in my EA account. However, since my account was unavailable, I requested EA to check the issue with my account. Moreover, as my account couldn't create a case number on EAhelp, I was forced to check EA through the BBB link. Could you please help me explain to them? My account cannot create any cases. When I choose to send cases, I cannot receive any case numbers or responses.The ban date was shown as April 16, 2025. However, I didn't log in to my account that day. It wasn't until I checked that I found out that recently, due to a hacker attack on my email, my account was linked to someone else's ****. Currently, the **** link has been removed. Because I found out that the hacker seemed to have launched my APEX through my **** account, which led to the ban. I need you to check for me!Please check my play time. I did nothing and never used any cheating tools. Why was my account banned loginLog Qingdao-CN ************ The 2025-03-24 T08: returned. 912 z SUCCEEDED I'm sure there is something wrong with these login records. They are not my own login records. Please check what they did during the login. It seems that they have bound the hacker's ****, which has caused problems with my account.I hope you can understand my feelings. I really don't understand what I did wrong. Please check my data! I have my initial email address, which can be provided for verification. My consumption records are all normal recharges or recharges through Steam. I don't know where the problem lies, but there is a leakage of the account. Please help me check. Thank you for your patience!
Business Response
Date: 04/27/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

Regards,
EA Help.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Electronic Arts, Inc. is NOT a BBB Accredited Business.