Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,296 total complaints in the last 3 years.
1,229 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, dear BBB customer service. I'm contacting you to report the issue of my EA account being banned. My EA account ID is **************** month, I was inexplicably banned. After checking, I found that there was a suspicious login behavior in my EA account. However, since my account was unavailable, I requested EA to check the issue with my account. Moreover, as my account couldn't create a case number on EAhelp, I was forced to check EA through the BBB link. Could you please help me explain to them? My account cannot create any cases. When I choose to send cases, I cannot receive any case numbers or responses.The ban date was shown as April 16, 2025. However, I didn't log in to my account that day. It wasn't until I checked that I found out that recently, due to a hacker attack on my email, my account was linked to someone else's ****. Currently, the **** link has been removed. Because I found out that the hacker seemed to have launched my APEX through my **** account, which led to the ban. I need you to check for me!Please check my play time. I did nothing and never used any cheating tools. Why was my account banned loginLog Qingdao-CN ************ The 2025-03-24 T08: returned. 912 z SUCCEEDED I'm sure there is something wrong with these login records. They are not my own login records. Please check what they did during the login. It seems that they have bound the hacker's ****, which has caused problems with my account.I hope you can understand my feelings. I really don't understand what I did wrong. Please check my data! I have my initial email address, which can be provided for verification. My consumption records are all normal recharges or recharges through Steam. I don't know where the problem lies, but there is a leakage of the account. Please help me check. Thank you for your patience!
Business Response
Date: 04/27/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

Regards,
EA Help.
Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
EA has disabled my account with the ********************** of breaking terms and agreement, which I have not. I had this account since 2018 and I have spent a fortune on the game year after year from 2018 to currently right now in 2025. They have disabled my account, they will not unlink my EA account out of my Xbox account. I have spent $100 on the game and now I cannot play the game. They have robbed all of my money spent on this game and the previous years. They scam other players with gambling on packs such as probability and chances on getting the players. It's all scams! I just want my money back since they have disabled my EA account and that goes for every **** game since 2018 to now. They have robbed me cleaned. I have spent a fortune on this game year after year. They have shut down every way so that I can't reach them through the chat.
Business Response
Date: 04/28/2025
Hello,
The account in question is not associated with the email address or information provided with this report. Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.
Regards,
EA Help
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to formally file a complaint against Electronic Arts (EA) regarding their failure to resolve a critical account security ************************** the subsequent unfair treatment I have experienced. Below is a detailed timeline of events:Account **************** Support (20/Mar/25)My EA account was compromised by a hacker. I immediately contacted EA customer support.A support agent reset my password and locked the account. However, upon regaining access, I discovered my Apex Legends account had been wrongfully banned.Endless Loop of Unresolved Requests EA advised me to file a dispute to address the ban. However, when attempting to do so, I learned that EA Help no longer supports accounts linked to @******* email ************ proceed, I requested to update my accounts email address. Shockingly, EA refused, stating my account was "under security review due to a ban" and insisted I must complete the dispute process firsta process that itself requires a valid email address.This contradiction has trapped me in a deadlock: I cannot dispute the ban without changing my email, nor can I change my email without resolving the ******************* Faith ******* I have repeatedly attempted to cooperate with EA, providing all requested information (e.g., original purchase receipts, login records). Yet, EA has dismissed my case without meaningful investigation.Attached are screenshots of communications with EA support and proof of account ************ Requests:Immediately lift the unjustified ban on my Apex Legends account.Allow me to update my email address to resolve systemic barriers.Provide transparent explanations for EAs policies that perpetuate this loop.This situation reflects EAs disregard for consumer rights and failure to uphold basic account security responsibilities. I urge the BBB to intervene and ensure EA addresses this issue promptly.Sincerely,******* ****** EA Email:**************************
Business Response
Date: 04/28/2025
Hello,

Upon review, we request the customer contact us at *************************** and well be happy to assist.

Regards,
EA Help.
Customer Answer
Date: 04/28/2025

Complaint: 23253124

I am rejecting this response because:

I have already explained the reason in the previous document, but due to EA's cessation of service to *******, I am unable to contact them at all.

Sincerely,

******* ******
Business Response
Date: 04/29/2025
Hello,

Thank you for reaching out to us. After reviewing your inquiry, we believe that the best way to assist you is through our support portal. We kindly ask you to visit ***************************, where our dedicated team is ready to provide the assistance you need.

Regards,
EA Help.
Customer Answer
Date: 04/29/2025

Complaint: 23253124

I am rejecting this response because:

But you didn't contact ******* email.
I tried but couldn't get in touch.
Sincerely,

******* ******
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested my account be deleted ****** this year and they don't make the process easy, they make you contact a support agent via chat, they make it a long wait even during the conversation. every time they have told me my account is deleted and they abruptly close the chat. my account is there there. I can still log in, play games etc as if nothing happened. EA Case numbers, *********, *********, ************ account is there this as of this posting even though.
Business Response
Date: 04/28/2025
Hello,
The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.
Regards,
EA Help
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint because my Electronic Arts (EA) account ********************** ID: *************** was permanently banned without any explanation or evidence provided.I received an email informing me that my account was banned, but it did not include any specific reason or detail about the alleged violation. I have reviewed EAs Terms of Service and am confident that I have not violated any policies.I attempted to resolve the issue through EAs official support channels, including their ban appeal form and live chat. However, support representatives repeatedly stated that they do not have access to ban details and could not provide further assistance. The appeal process has not led to any direct communication from the Terms of Service team or a clear explanation for the ban.I believe this ban may be the result of a mistake, false positive, or account security issue. I am requesting the following actions from EA:A manual review of the ban by the Terms of Service team A clear explanation for the ban decision Reinstatement of my account if no legitimate violation is found I am a long-time user of *********************** services and feel that I deserve transparency and fair treatment. I am requesting BBBs assistance in helping me get this matter properly reviewed.
Business Response
Date: 04/25/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/25/2025

Complaint: 23247407
I am writing to formally reject the response I received regarding the denial of my appeal. While I acknowledge that the appeal was reviewed, I was not provided with any reason or explanation for the permanent ban of my account.
I have been a member of this community since 2010 and have maintained a clean record throughout that time. To suddenly receive a permanent ban without any prior warning or stated violation is not only confusing but also deeply frustrating. I believe I am entitled to know specifically what policy or rule I allegedly violated.
Furthermore, I am not alone in this experience. Multiple users on the Forums, Reddit, and X (formerly *******) have reported receiving similar bans yesterday, also without explanation. This points to a potential systemic issue that I believe deserves further investigation.
I respectfully request a clear and detailed explanation of the reason behind my account's permanent ban. I am fully willing to cooperate and rectify any issues if I am made aware of what they are.
Thank you for your time and understanding.
Sincerely,

****** *****
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My EA account ********************* was permanently banned from Apex Legends with no clear explanation provided. I was notified that the action was due to a violation of the User Agreement, but despite ********************************** to ********************** and request clarification, EA has refused to provide any specific details or evidence of the violation. They have closed the matter without any opportunity for further discussion or transparency.I have spent countless hours and significant financial resources on this account over the *********************. I am requesting either the reinstatement of my account or compensation of $10,000 for the time, effort, and money I have invested.I am filing this complaint because I believe the enforcement action was in error and that I have been denied any reasonable path to resolution through EAs internal processes.Thank you for your assistance.
Business Response
Date: 04/24/2025
To whom it concerns,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.
We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

Kind regards,
EA Help
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB customer service, I'm here hoping that you can help me handle the issue of my EA account being banned My ea account was stolen a long time ago. Since then, I have been unable to log in to my account. It was not until recently that I retrieved my account, but it has been banned. I have no ******************** exactly why it was banned. However, I have given feedback to the EA customer service, but it has always been rejected. I really can't understand. Why has my account been out of my control for such a long time? I finally managed to retrieve it, but was forced to accept punishment. Can I guarantee that I have never done anything illegal against my account and that it has been lost all along? Before it was lost, my account was still in good condition Please give me a moment to briefly describe the problems with my account:My ********************** account was stolen on May 6th, 2023. Since then, I haven't been able to log in to my account until 2024 when I retrieved it. However, I found that there have always been login records from other people on my account, and ************************** many suspicious records "IP_Geolocation" on my email: "San%20Francisco-US-94110"."IP_Geolocation": "Los%20Angeles-US-90060", "IP_Geolocation": "US", "IP_Geolocation": "Tokyo-JP-151-0051",May I ask if you can see these remote records everywhere? Please do help me convey this to the team. None of these are my logins My account has been successfully retrieved this year. I have my initial email address for verification and I have recharged over 500 US dollars in the APEX game. My account has been registered for three years. Please understand that the account is very important to me. Please help me have the EA team carefully check the account issue. Thank you
Business Response
Date: 04/22/2025
Thanks for the message.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im reaching out regarding my Auction House ban in Madden 25 Ultimate Team. Ill be honest I did make trades that violated EAs rules. I knew it wasnt allowed, but I didnt realize how serious the consequences would be.This is my first time playing Madden since 2015, and a lot has changed. I didnt fully understand how strict the system is when it comes to coin transfers and card sales.Ive really enjoyed being back in the game and have put in a lot of time and money($100+). I made a mistake, and Ive learned from it. Im not asking to ignore what happened just for a one-time reconsideration or reduction of the ban so I can keep playing the right way.Thank you for your time and understanding.
Business Response
Date: 04/24/2025
Thank you for contacting.
We regret that we cannot assist through this channel nor can we overturn the violation.If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help:**********************************************************************************************************;
Electronic Arts
EA Help
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Customer Service,Hello, I'm contacting you in the hope that you can help me handle the issue of my EA account being banned. My account has been subject to unfair review. I hope that through you, EA can review my account properly.Around May 2024, my EA account was **********************. I have already contacted EA's online customer service to check ****************************. The customer service *********************** informed me that there were suspicious activities in the account, but it was not banned. However, my account was *********************** banned and I couldn't log in to the game. Later, I found out that this was a global BUG ban. Around May last year, many well-known self-media people were banned, and some professional players were also banned. Of course, the majority were ordinary players like us. At first, the account wasn't banned. And no bans can be viewed on the official website. Then one day, the account name Qimiao suddenly became banned, but I did nothing. The account was merely attacked by hackers.Meanwhile, there are multiple suspicious IP addresses in the account:The 2024-06-07 T14:43:53. 151 z *********** The 2024-06-07 T14:48:58. 964 z The 2024-06-07 T12:10:06. 718 z ************ The 2024-06-07 T12: take 089 z The 2024-06-05 T12:41:56. 421 z ************** The T13:2024-06-05 01:21. 456 z The 2024-06-05 T04:47:42. 885 z ************** The 2024-06-05 T05:05:09. 548 z I need EA to manually check my account issues for me, as well as any suspicious activities within the account, including the leakage of my steam and XBOX. I think it might be these reasons that led to the account being banned. Could you please help me explain to EA that the account is very important to me? Thank you!And the last time I could log in was on May 9th
Business Response
Date: 04/21/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6, 2025, at 7:06 PM (April 7 at 2:06 AM UTC), my account with ********************** was permanently banned for alleged cheating. I received no evidence, logs, or technical explanationonly a generic notice stating I had violated the Terms of Service.I immediately appealed, but my appeal was denied without further detail or human review. *** had this account for over ************************ and have spent significant time and money on it. Its also linked to external platforms (like Twitch and Steam), making this action even more impactful.I have never used cheats, exploits, or software designed to gain unfair advantages. However, I do use tools such as *************** f.lux, virtual machines (for schoolwork), and a VPN (for personal voice calls)none of which are used to manipulate gameplay. Additionally, I sometimes launch a new game before closing another, which could appear as overlapping sessions.I believe this may have triggered a false positive, and Ive reached out to EAs ********************** for transparency or supporting logs, but have not received a response.I am asking for a fair, manual review of my case and access to any data used to justify this ban. So far, EA has made no effort beyond a blanket denial. I hope this complaint helps prompt a more thorough and transparent resolution.
Business Response
Date: 04/18/2025
To whom it concerns,

Thank you for bringing this matter to our attention. In order to dispute an account sanction, a player must follow the steps outlined at the following link: ***************************************************************************************************

This is the only valid means to have an account sanction reviewed. Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

Kind regards,
EA Help

Customer Answer
Date: 04/18/2025

Complaint: 23220718

I am rejecting this response because:

EAs response does not address the core of my complaint. I am fully aware of the appeal process outlined on their website and have already followed it. My initial appeal was submitted immediately after the ban, and it was denied without any transparency, evidence, or apparent human review.
The issue I am raising is not simply about submitting another dispute through the same automated system. I am asking for a fair and thorough manual review, along with access to the data or rationale used to justify the ban, which EA has refused to provide. My account of over ************************, with significant time and money invested, has been permanently banned with no meaningful explanation or due process.
Redirecting me to the same appeal link I already used is not a resolutionit's a dismissal. I respectfully request that EA actually review the specific case in question, rather than issue a form response. If there is legitimate evidence against me, I am asking to see it and be allowed to respond with context. If not, I am asking for the ban to be lifted.

Sincerely,

***** Vrachovski
Business Response
Date: 04/23/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.
We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

Kind regards,
EA Help

Customer Answer
Date: 04/24/2025

Complaint: 23220718

I am rejecting this response because: You said I was hacking/cheating! I do not have any hacks or cheats on my system! You won't give me any evidence that I was hacking or cheating so I have to take your word for the false positive. I have looked at all the forums regarding your in house anti-cheat in the past 3 months I found something like 50 users reporting that they were banned for no reason. This is only 50 users that have reported it. I am asking you to tell me at least which software was detected as hacks if I ma going to be banned. I was signed into the game April 6th and I logged of April 6th at 7:06 pm and your records say I was banned when I signed out at April 7th 2:06 UTC. How can I be banned as I am signing out? Was I reported or mass reported? Was I auto banned by your anti cheat?

Sincerely,

***** Vrachovski
Business Response
Date: 04/24/2025

Thank you for raising your concerns with us.

As previously mentioned, we welcome them to reach us again at *************************** if they have more information and well be happy to assist.

Kind regards,
EA Help
Customer Answer
Date: 04/24/2025

Complaint: 23220718

I am rejecting this response because: I have already asked you to provide me the the software that got me banned. As I have neither and I honestly suspect you don't even know what the software is. I looked at the forums and found other users banned today. Something is absolutely wrong with your anti software and I am going to raise this concern on ******** to people that work in those departments. Unless you would like to provide me with the software that got me banned because I am not cheating, I am not scripting, I am not exploiting and TOS said I was violating term 6... again no information about the software. Provide me the evidence it doesn't have to be logs it can be simply the name of the software.
Sincerely,

***** Vrachovski

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Electronic Arts, Inc. is NOT a BBB Accredited Business.