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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,299 total complaints in the last 3 years.
    • 1,189 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Playing FC25, ultimate team. There is a challenge that requires a lot of play time, every week for 5 weeks. Week 1, upon completion I received 0 rewards. Did not reach out to EA Support as this is a big objective in this game, they posted on X there was an issue, so I waited. 5 weeks later, I completed the last week of challenges, no reward. Now I contacted EA Support looking for information or compensation, was told by policy they cannot provide information or compensation. After 5 weeks.

      Business Response

      Date: 04/14/2025

      Hello,

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Regards,

      EA Help.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a consumer of apex video games for the ea platform. (*****************************)I am filing a complaint against the ea platform for failing to fulfill its duty to protect my privacy and data security, and for violating my electronic property first BBB.I have been a consumer of APEX for 6 years and have never violated any of EA's regulations. However, at the end of March this year, my account was stolen by hackers and banned. ea not only failed to protect my data security, but also based on the data provided by SAR with obvious anomalies, banned my game account and rejected all my complaints.I have now submitted complaints to multiple EA teams and provided ******** as well as IP addresses and anomalies, and EA still refuses to unblock my account.

      Business Response

      Date: 04/11/2025

      Thank you for raising your concerns with us.

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

      Thank you, 
      Electronic Arts
      EA Help 

      Customer Answer

      Date: 04/12/2025


      Complaint: 23192004

      I am rejecting this response because:
      I have not violated any of their user regulations and I need the ****************** commissioner to **** in.And I have relevant evidence to provide.And after my review on ea's official website, the only ones who responded to me were bots, and if they value fairness in gaming, I need a commissioner to **** ********** me at email

      Sincerely,

      Xun Ween

      Business Response

      Date: 04/14/2025

      Thank you for getting back in touch with us with your concerns. 

      We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service. 

      What rules that the game follows is the following:
      *******************************************************************************************************

      The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account.  The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team. 

      Thank you,  
      Electronic Arts 
      EA Help

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23192004

      I am rejecting this response because:

      I need the ea commissioner to buttress my case, not the bot replies from the tos team. ea won't even accept evidence of accepting player complaints, just keeps trying some bot like replies
      I don't understand why a player who truly loves the game can't be treated fairly.Simply needing a commissioner to provide evidence of myself has been denied.
      I don't understand why a player who truly loves the game can't be treated fairly.Simply needing a commissioner to provide evidence of myself has been denied.
      The reason is actually because ea didn't protect my e-account well enough to be stolen by hackers and the person who bears all the consequences is actually me.
      ea asked me to reply on the website but this website has been a robot reply, if complaining on the website works, do I come back to bbb to complain.
      It's not a huge problem, but ea keeps refusing to fix it and won't admit their fault.

      Sincerely,

      Xun Ween

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to respectfully appeal the ban on my account, My account email is : ************************ which I believe was flagged in error. I have been an active and compliant member of Electronic Arts and value the community greatly, so Im eager to resolve this issue.I understand that bans are often issued to maintain a fair and safe environment, but I want to clarify that I have not used any third-party software, bots, or unauthorized tools that violate Electronic Artss terms of service. My account activity has always adhered to your guidelines, and Im unsure why this ban was applied. If theres a specific action or misunderstanding involved, Id ******************************************************* details so I can better understand and prevent future issues.Could you please review my account for any errors in the ban process? Im happy to provide additional information or verify my identity to assist in resolving this matter. My goal is to continue contributing positively to [Platform Name], and I hope to have my account reinstated soon.Thank you for taking the time to review my appeal. I look forward to your response and any guidance you can provide.

      Business Response

      Date: 04/11/2025

      Thank you for raising your concerns with us. 

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Thank you,  
      Electronic Arts 
      EA Help 

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get into contact with EA but there is no customer service number to ********************* with. Their help chat keeps directing me to read forums that are unhelpful in my situation. Ive been using my ex partners EA account to play **** 3 for the last 6 years. EA dissolved their old software to play **** on the Mac and have created a new software. I updated my computer and downloaded the new software but now I am unable to login to the account Ive been using for years because I dont have access to the email address on the account. I have paid 100s of dollars for these games and now Im unable to get into the account even though I have the ***************************** password. I would like to link my exs account to my new account but in order to do that I need to speak to someone at EA.

      Business Response

      Date: 04/10/2025

      Thank you for raising your concerns with us.

      We did review your report and unfortunately account sharing is against our Terms of Service. Only the account owner can access and contact us regarding their account, and *********************** unable to combine two separate customer's accounts. 

      We welcome them to contact us at *************************** for any future issues and we will be happy to assist. 

      Thank you,

      Electronic Arts
      EA Help 

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have provided proof that I was not the culprit in this case. I have taken the necessary steps to secure my account to the fullest, I have changed my password and I have turned on 2 step verification to my phone number. I realize how serious the offence was that was taken on the account by my own brother, he admits to this as I have provided through email. Kindly now help me resolve this and lift the ban on my account **********************. If this is not resolved I will continue to contact the BBB about this serious case until I receive a proper resolution. I understand how serious the offence was and I took the necessary steps to secure my account to the fullest. I have provided image proof that my brother admits to hacking my account and compromising me purposely because he holds a grudge against me. You also need to understand how serious I am about my account and how much it impacts my life and mental health and well being, as I am a streamer and that is a form of my income. I will make absolutely sure that nothing like this ever happens again on my account because I have secured my account and made it impossible for hackers to get in. So I do expect that after my proof, and the steps Ive taken and complaints that I have made that my account will be recovered and given back to me. Thank you for understanding, thank you for your time and support. I have contacted the company over 60 times now and they fail to give me a fair reasonable resolution. They lie and say that they are going to contact me and help but they never ever do. They just continue with automatic bot responses to my proof and cries and pleas for help and resolution: this has significantly impacted my life and mental health as I am a streamer and this account was a huge part of my income. I have done everything necessary on my end to secure my account and I have proved that this was not me. I would like a resolution immediately.

      Business Response

      Date: 04/09/2025

      Hello,

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

      Regards,

      EA Help.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase on the 08th of April, 2025 for approximately 30 USD through the webstore for Star Wars Galaxy of Heroes. The bundle I selected and purchased was not the one that was provided, or receipted for in e-mail. As per the e-mail, I was it shows the wrong bundle, it should have been "CC-1119 "APPO" BUNDLE II" Their webstore is prone to messing things up. In game this also has knock on effects.I contacted them through their in-game "EA Help", which said they couldn't do anything, I then went to their forum technical help, where also they said more or less tough luck. I have spent on this game many times, I have even bought the wrong thing in error before, never complained before. This was entirely their system error, and they have repeatedly refused to help and sent me in circles trying to resolve it. All I am suggesting is that they actually supply me with the item I purchased, I even specifically highlighted just one thing from the actual bundle that I was requesting.Please note that the application for this complaint would not accept my zip code. Should be D24 as post code.

      Business Response

      Date: 04/10/2025

      To whom it concerns,

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Kind regards,
      EA Help

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23181519

      I am rejecting this response because: I have gone through their channels prior, the link they provided even tells me to go back to the support in game. They will simply run in circles again refusing to rectify the situation, which would lead me back here. Please see the attached images showing previous efforts, where further communication was ignored. This is standard practice for EA. Also attached is an image of the store where the bundle I clicked is not even in the same scroll screen as the bundle given. I asked if they could exchange the items in initial communication, they stated they could not. I asked if I could get just the one item from the bundle I actually clicked for purchase, the one part I wanted, they declined. I am not seeking a refund if they cannot exchange the items, those are still in my account, I am trying to be reasonable and request one part of the thing I actually clicked for purchase, the only reason I intended to buy the bundle (the *********************************** the bundle). They have attempted to use the invoice to decline any rectification. Again as per the image, the other bundle is not even visible on the screen to what I clicked, it is two or three full scroll screens down at closest.

      I again have spent an almost embarrassingly large amount on this mobile game throughout the years, the one time there is an issue EA will not cooperate. Again their own forum posts are a litany of bugs where they acknowledge large scale players getting the wrong items with purchases through their webstore, but they generally only focus when it is consistently on one item to a large audience. They have the ability to immediately rectify the situation, they already have all the details yet have not taken action, they wish for me to go back through those same channels in the hope that I will close this ticket and accept their response here, before they tell me no again through those very same channels.

      Sincerely,

      Dean Swift

      Business Response

      Date: 04/11/2025

      Thank you for raising your concerns with us.

      Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

      Kind regards,
      EA Help
    • Initial Complaint

      Date:04/09/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21st of this year, I purchased some extra packs through EA. I was charged three times (two times extra) for the purchase. I waited to see if the charges would fall off and contacted EA to remove the charges. I didnt receive a response and went ahead and tried to stop the two extra charges in ******* EA banned my account for this and will not reverse the ban and I cannot get ahold of anyone and I am not allowed to access any of the content I paid for. I have spent hundreds of dollars on packs and have never had an infraction before. They will not even hear me out.

      Business Response

      Date: 04/10/2025

      To whom it concerns,

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

      Kind regards,
      EA Help

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23180657

      I am rejecting this response because: I have already contacted that link to messaged EA and I get the same automated response that they will not remove the ban. 

      Sincerely,

      ********* ****

      Business Response

      Date: 04/11/2025

      Thank you for raising your concerns with us.

      Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

      Kind regards,
      EA Help

      Customer Answer

      Date: 04/15/2025

       
      Complaint: 23180657

      I am rejecting this response because:
      I have tried contacting EA through the channel you have suggested and it does not work. I get told the same automated thing. I need help from a live person.

      my EA account user name is Minaholmberg

      my email is: ***************************

      That is the information you can use to look up my EA account.

      Sincerely,

      ********* ****

      Business Response

      Date: 04/15/2025

      Thank you for raising your concerns with us.

      As previously mentioned we request the customer contact us at *************************** and well be happy to assist.

      Kind regards,
      EA Help
    • Initial Complaint

      Date:04/09/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My EA account has been banned by EA. I'm not clear about the reason for the ban. I've appealed to the company several times, but their responses to me are very vague. At first, they said I violated Agreement 6. When I asked them which specific item of Agreement 6 I violated, they couldn't give me a concrete reason. I think this punishment is unjust.

      Business Response

      Date: 04/10/2025

      To whom it concerns,

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.
      We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

      Kind regards,
      EA Help

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Minna Mua
    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't access my account and EA Help is non-existent. After submitting multiple help requests with their "wait for chat" system constantly stating 5 minutes, it's been months and I still haven't heard anything. I've even reached out on their social media platforms. I need someone from EA to contact me as soon as possible.

      Business Response

      Date: 04/09/2025

      Hello,

      Upon review, we request the customer contact us at *********** and we’ll be happy to assist.

      Kind regards,

      Electronic Arts
      EA Help

      Customer Answer

      Date: 04/09/2025



      Complaint: ********



      I am rejecting this response because:


      I've been attempting to contact the business through that exact medium for multiple times over 3 months, with zero response. EA's deflection in that response is not only misleading, but unprofessional as they know good and well they don't respond to help requests through *********** as many other of their customers share the same complaint as mine.

      My solution to solving this issue is for the business to contact me at ************************** or through phone call at ************ to resolve my original problem.  


      Sincerely,



      Anthony M********

      Business Response

      Date: 04/10/2025

      Hello,

      Upon review, we request the customer contact us at *********** and we’ll be happy to assist.

      Regards,

      Electronic Arts
      EA Help

      Customer Answer

      Date: 04/10/2025



      Complaint: ********



      I am rejecting this response because:


      I've been attempting to contact the business through that exact medium for multiple times over 3 months, with zero response. EA's deflection in that response is not only misleading, but unprofessional as they know good and well they don't respond to help requests through *********** as many other of their customers share the same complaint as mine. 

      My solution to solving this issue is for the business to contact me at ************************** or through phone call at ************ to resolve my original problem.

      If they want to copy and paste previous unhelpful information I'll continue to do the same. 


      Sincerely,



      Anthony M********

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a loyal user of **********************, I sincerely ask for your assistance to fulfill my request. On November 15, 2024, I lost my phone [Refer to the second last and third last messages in Image One]. At that time, I did not think too much about it and even forgot that my ** email linked to my APEX account was connected to it. Then, on February 19, 2025, both my EA and ** email seemed to have been logged into by someone else, and at the same time, my APEX account was also accessed by this person!!! [The last date I played Apex shown in Image Two is December 5, 2024, and February 19, 2025, is when the person who stole my Apex account logged in.] I have now provided sufficient evidence and communicated with EA customer service. They asked me to provide the initial email used to create the game account, but I cannot provide it because the initial email was linked to my old phone number, which has since been canceled, and I no longer remember what my initial email was. In this situation, how can I prove that I am the legitimate owner of the account? Therefore, I need to exercise my rights as a citizen and only need the EA customer service to provide my initial email address (no password needed) so I can communicate with the ** official support to recover my account. Thank you very much for your help!!

      Business Response

      Date: 04/08/2025

      Thanks for the message.

      In order to dispute an account sanction, the fan must follow the steps outlined at the following link:  *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
      It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

      Thank you.
      EA Help
      Electronic Arts

      Customer Answer

      Date: 04/09/2025

       
      Complaint: 23175900

      I am rejecting this response because:

      "Are you guys at EA team just responding randomly without reading properly? If you had reviewed my case carefully, you would know that I have already submitted it for review. But as a normal right of a citizen, all I ask is for you to provide the initial email address I used to create the account, not the password of the initial email. Please provide me with my original ** email so that I can argue reasonably with the ** official and reclaim my account!!"

      Sincerely,

      *** ****

      Business Response

      Date: 04/10/2025

      Thank you for getting back in touch with us with your concerns. 

      We reviewed the account and the activity that triggered the sanction in which violated the rules as stated by the Terms of Service including an investigation regarding the actions mentioned.  We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken or attempting to recover an older account email they no longer have access to they will need to reach out through our official support.

      For more information on how to contact our ban team team, please visit our article on EA Help: *****************************************************************************************************

      What rules that the game follows is the following:
      *******************************************************************************************************


      Thank you,  
      Electronic Arts 
      EA Help

      Customer Answer

      Date: 04/13/2025

       
      Complaint: 23175900

      I am rejecting this response because:

      I have already filed an appeal through the official EA channels, but it seems you are unwilling to provide assistance to me. Still, regarding that same issue, could you please provide me with the initial creation email for this account so that I can recover my email?


      Sincerely,

      *** ****

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