Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,300 total complaints in the last 3 years.
1,215 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im having an issue with one of their games and cant get ahold of them, they emailed me once and stopped answering. They dont even have a support number I can call and refuse to call me.
Business Response
Date: 04/18/2025
To whom it concerns,

Upon review, we request the customer contact us at *************************** and well be happy to assist.

Kind regards,
EA Help
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased DiRT 5 Year One Edition on Xbox App (PC) nearly a year ago. While trying to download/install the game on my PC I always notice Uproar Content Pack DLC is missing, and since then I have been trying to fix this issue just to find out it's from EA's end, and only EA can fix it. I have reached out to EA help and Xbox support without getting any real solutions and just empty promises to fix the issue while admitting others have reported the same ******** I stated to customer support before, this issue can be solved with one checkbox on the Xbox store page management by EA's authorized employee(s).I paid full price for the DiRT 5 Year One Edition, and it's marketed on Xbox as PlayAnywhere, which means it's available for PC and everything included within the bundle I purchased.I am preparing to escalate this issue through legal means if it is not resolved, as I have evidence of being denied access to content I legally purchased as part of the advertised bundle.
Business Response
Date: 04/17/2025
Hello,
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Regards,
EA Help.
Customer Answer
Date: 04/17/2025

Complaint: 23213931

I am rejecting this response because: I have already reached out at *************************** Case #********* and I couldn't reach any solution.

Sincerely,

******** *******
Business Response
Date: 04/21/2025
Hello,

The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.

Regards,
EA Help
Customer Answer
Date: 04/21/2025

Complaint: 23213931

I am rejecting this response because: The issue is still present and it was not properly addressed. However, I would love a resolution. All I am asking is to fix the Xbox store page for the DiRT 5 - Uproar Content Pack DLC and add PC to the "Playable On" section, since it's already a PlayAnywhere title.

Thank you.
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the world of games, we players invest a lot of time, energy and even money in the hope of enjoying the fun of games in a fair and just environment. However, EA's recent mistaken account blocking behavior has seriously affected the gaming experience of loyal players like me.First of all, I have always strictly abided by the rules of EA games. During the game, I have never used any cheating software or violated the fairness of the game. Every operation I made in the game was based on my own skills and understanding of the game. Whether in fierce battle scenes or in the process of completing daily tasks, I always maintain a fair competition attitude.However, suddenly I received a notification that my account was blocked. This notification did not provide enough detailed reasons, but only informed me that I violated the rules. This was completely unacceptable to me because I had no ******************** what I did wrong. This ban without a clear explanation was like an unwarranted accusation, and my reputation in the gaming community was also ********** account is not just a string of numbers, it represents all my efforts and memories in the game. I have unlocked many achievements under this account and spent countless happy gaming time with friends. Now that my account has been blocked, I feel like I have been deprived of these precious things.I hope EA can review the situation of my account being blocked. I ask EA to provide a more detailed and accurate reason for the blocking. If it is indeed a mistake, they should immediately unblock my account and take ************************ to restore my account status, including my game level, in-game assets, etc. At the same time, I also hope that EA can improve their account management system to avoid similar mistaken blocking situations from happening again, and provide players with a fair, just and transparent gaming environment.
Business Response
Date: 04/16/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards,
EA Help
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted EA on 4/5/2025 when trying to link my PSN account to **********************. There was an error stating that my PSN was already linked to an account with the domain @************************************************** I have read every help article out there to try to resolve this issue, and no article was helpful. I reset my password as nearly every article stated and still no resolution. EA reached back out to my case on 4/7/2025, number *********, basically just stating to read the help articles again. Completely unhelpful. I do not understand how I am supposed to resolve an old, expired, account that got *************************** by EA. Completely to my surprise, on 4/11/2025 I got an email stating my account was banned. This completely caught me off guard and truly shows that there is no interest on EAs part to help their players resolve issues with their accounts. Now I have to one, appeal the ban, which I submitted on 4/11/2025 and have not heard back. And two, still figure out how to get this deactivated account, that was *************************** by EA, unlinked from my PSN. I just simply want to play the new game Split Fiction but all of this has caused so much frustration that I barely want to support EA any further if I know they wont support me.
Business Response
Date: 04/16/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help
Customer Answer
Date: 04/16/2025

Complaint: 23210777

I am rejecting this response because:
There was no reason for my account to be banned. I have no ******************** what terms of service were violated. All I did was open a help ticket to get an expired, deactivated, account unlinked. No one seems to be able to answer how to do this and instead opening a help case got my account banned. This needs to be resolved.

Sincerely,

********* ******
Business Response
Date: 04/17/2025
Hello,
After carefully reviewing the account, we found that the action taken was due to a violation of our Terms of Service. We apologize for any inconvenience, but we're unable to assist further through this channel or overturn the decision. If the player has new information and would like to dispute the action, we recommend reaching out directly to the EA Terms of Service team.
Regards,
EA Help
Customer Answer
Date: 04/17/2025

Complaint: 23210777

I am rejecting this response because:
The business response is inadequate, unhelpful, still have yet to resolve my help case and still have yet to respond to me appeal. It is clear the business of making no efforts in resolving this for their player. The business still has not supplied sufficient evidence or reason of why my account was banned.

Sincerely,

********* ******
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below pertains to FC25:Game purchase date was on Jan 19, 2025 Points purchases were between Jan 28, 2025 to Mar 24, 2025 I purchased the ultimate edition for $39.99, and the subsequent point purchases totaled $291.85. I have purchased many games and points from EA dating back to 2008. The nature of this dispute is the unwarranted ban of my account due to "illegal coin transactions that violate the ToS". Despite proof and contact to their customer service that I did not perform any activities that violate the ToS, and all market activity I had done was ordinary player behavior, they upheld the ban without providing me any additional information. For example: if I see a player at 60% of his usual price, I would be foolish not to purchase and re-sell at 95%-100% of his usual price. Additionally, I only traded using the official app, as I did not like to trade when I actually make time to play on my PC. If a human took time to review my actual in-game activity, they would see that nothing is out of the ordinary or violating the ToS. I have never and would never use any third-party things or break ToS, as I have supported this company and **** for 12+ years. I requested contact with human support and was willing to describe all the activity that I had done to see where there might be any misinterpretation, but this request was ignored. I subsequently requested a DSAR, in which they replied "We will also be unable to provide any details regarding our internal procedures.". Without any more details, or if my account was compromised, I had no option but to request assistance from BBB as the automated messages and supposed internal investigations were going nowhere. Just to reiterate, I am not simply disputing this ban for a refund. I strongly believe I have been unjustly banned as I did not do anything against ToS, and despite my desire to prove this, I have not been given a chance by EA's support team. ********************************: koababa Email: ********************
Business Response
Date: 04/16/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

Regards,
EA Help
Customer Answer
Date: 04/16/2025

Complaint: 23209213

I am rejecting this response because: I have contacted the Terms of Service team and appealed the dispute using the form you provided at *************************************************************************************************************. However, as I mentioned, I have never violated ToS, and I respectfully asked for more information as to the exact reason for the banning of the account, but no information was provided. A quick search on the official EA forums and also other FC 25 communities informed me that these random bans seem to be a widespread problem for PC players.
The only thing that is being repeated by the responses from this business is that my account is banned. I legally asked for details through a DSAR request. This was ignored. Where are the details of this supposed violation of ToS? Why am I innocently getting punished for playing the game normally? I never used any third-party service or program, I never engaged in coin transactions (even though though I am being accused of this), I never interacted with other users negatively.
If no one at EA is willing to provide details or work with me to regain access to my account, then all I can hope for is BBB to investigate this anti-customer business practice.
Sincerely,

**** ******
Business Response
Date: 04/17/2025
Hello,

We have conducted a thorough review of the account in question and determined that the actions taken were due to a violation of our Terms of Service. This matter has been addressed, and a conclusion has been communicated directly to the account owner. Should the player wish to dispute this action with any new information, we kindly request that they contact the EA Terms of Service team directly.

For further details on how to reach their team, please visit our article on EA Help: *****************************************************************************************************

Regards,
EA Help
Initial Complaint
Date:04/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to you with a heavy heart regarding the suspension of my EA account, which has been an integral part of my gaming life for over 700 hours. My journey with EA games has been marked by a significant financial investment of over 3000 RMB, reflecting my dedication and passion for the gaming community.On June 13, 2024, my account was suspended, an event that has left me feeling disconnected from the games and the community I have been a part of. I have reached out to EA's customer service three times to ********************** this decision, but my appeals have not been met with a satisfactory response or resolution. My EA account is registered under the email ********************* suspension occurred after my account was compromised at an internet caf, where unauthorized individuals accessed my account and engaged in cheating activities. Additionally, the Steam-tradable items associated with my account were sold without my authorization. I have never engaged in such activities and am eager to clear my name and restore my ********** a consumer, I feel I have been wronged and deserve a fair process to address the suspension of my account. I am turning to the BBB with the hope that you can help facilitate a dialogue with EA to shed light on the reasons for my account's suspension and to advocate for a fair review process.Given the circumstances, I believe there is a strong case for the return of my investment, as the account was compromised through no fault of my own. I am prepared to provide any necessary information or evidence to support my case and to demonstrate my good standing as a customer.I trust in the ********************'s ability to advocate for consumer rights and to assist in achieving a just resolution to this issue. Thank you for your attention to this matter, and I look forward to your guidance on how to proceed with this complaint.
Business Response
Date: 04/15/2025
To whom it concerns,

Thank you for bringing this matter to our attention. In order to dispute an account sanction, a player must follow the steps outlined at the following link: ***************************************************************************************************

This is the only valid means to have an account sanction reviewed. Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

Kind regards,
EA Help
Customer Answer
Date: 04/16/2025

Complaint: 23206053

I am rejecting this response because:
I am writing to convey my deep dissatisfaction regarding the suspension of my APEX account. I am extremely disappointed because I feel that your company has not demonstrated the necessary transparency and fairness in handling this issue.

I am puzzled by your company's failure to provide specific details of the violations. As a customer who has always adhered to the rules, I expect a clear explanation of which regulations I have allegedly broken. A response without specific details not only confuses me but also raises doubts about your company's service commitment.

Moreover, I am disappointed by your company's claim that the issue has been resolved without providing any clear explanation or fair opportunity for me to appeal. This lack of communication and transparency makes me question your company's philosophy of customer service.

I strongly request that your company take the following actions:

Clearly state the specific terms of service that led to the suspension and provide a detailed explanation of the violations.
Offer a fair and transparent review process, taking into account my loyalty as a long-term customer.
Give ********************* fair chance to present my case and restore my account if no valid violations are found.
I believe that as a guardian of consumer rights, the Better Business Bureau will continue to support me and help me seek a fair solution. I am prepared to provide any additional information or evidence necessary to prove my innocence and good standing.

I look forward to your prompt and comprehensive response to my requests and the actions you will take.

Thank you for your attention and understanding.
Sincerely,

Wei Xiaozai
Business Response
Date: 04/16/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.
We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

Kind regards,
EA Help
Customer Answer
Date: 04/17/2025

Complaint: 23206053

I am rejecting this response because:
I am reaching out to formally file a complaint and seek assistance regarding the unsatisfactory customer service I have experienced with ********************************************* concerning the sanction imposed on my APEX account.

Despite following the established contact procedures provided by EA, my attempts to resolve the issue have been met with responses that I feel are dismissive and unhelpful. The customer service representatives have not provided the detailed information or the level of support I was expecting, which has left me feeling unheard and without a viable path to appeal the decision affecting my account.

I have taken the following steps in an effort to resolve this matter:

Contacted EA **************** multiple times, as directed by their support documentation.
Requested a detailed explanation for the sanction on my account.
Sought a ********************* and reasonable appeal process to contest the decision.
However, my efforts have not resulted in a satisfactory resolution. The responses I have received were generic and did not address my specific concerns. It is disheartening to encounter such a lack of attention to a matter that significantly impacts my ability to enjoy the games and services I have invested in.

Given these circumstances, I am requesting BBB's assistance in the following ways:

Advocating for a thorough and unbiased review of my case.
Facilitating a dialogue with EA that is focused on providing a substantive response to my concerns.
Ensuring that EA adheres to best practices in customer **************************** dispute resolution.
I am prepared to provide any additional information or documentation that may be required to support my complaint and demonstrate my good standing as a customer. I believe that with ********************'s involvement, we can work towards a resolution that is fair, transparent, and in the best interest of all parties involved.

Sincerely,

Wei Xiaozai
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team:You can call me Pasha.I am a loyal player of EA'S Apex ********** EA account is linked with emal:*********************** My EA ID:Elzatjooon *********** promises to provide me with a good gaming environment and guarantee.The nature of the controversy: On the evening of January 25th, my friends and I played APEX together at an internet cafe for over 3 hours before returning home. A few days later, when I logged into APEX on my own computer at home, I found that my account had been permanently banned. I haven't received any emails from EA in these few days, and I'm very disappointed. I've been playing APEX for nearly 2000 hours, and during this time, I haven't cheated or used any other means to make a profit. I just want to have fun playing APEX with my friends. Later, I raised a dispute about the ban, but the EA team said I cheated and would not lift the ban. In fact, they can completely check my game playing history or DEMO. I have never been banned in nearly 2000 hours. Why was I suddenly banned for no reason this time? After asking some of my friends around me, I realized that my account was likely hacked and cheated, which led to the ban. If it was because the machine code of the device I used in the internet cafe was locked, my account would be banned on the spot in about 15 minutes, but not because I played continuously for more than 3 hours. So I can be very certain that my account has been hacked. After learning about these things, I immediately reset my Steam password and EA account password to protect my account from being stolen again. I have been arguing with the EA team for two months since February, but they have been treating my case perfunctorily and never taking it seriously. They have also failed to provide me with a reasonable reason and evidence for my ban. I will not stop my disputes because I will not take responsibility for the mistakes made by others.Dear BBB,Plz help me,I just want them to unban my accoun.
Business Response
Date: 04/14/2025
Thanks for the message.

In order to dispute an account sanction, the fan must follow the steps outlined at the following link: *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.

It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

Thank you.
EA Help
Electronic Arts
Customer Answer
Date: 04/15/2025

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?? EA ????????,???????????????,???????????????????????,??????????????? EA ????????,????????????,??????????????????????????,?????????????????????EA????????????!?????????????????,????????????????????????,??????!

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***** *****
Customer Answer
Date: 04/15/2025
I have made it very clear that their response is a robot response, not a human response. They did not contact me through manual customer service, but simply submitted my case to the automated response robot for processing, without taking the matter seriously. I have already informed you of my detailed situation. Please contact the EA service terms team as soon as possible according to my detailed information to help me lift the ban! I hope you carefully read the detailed information I told you the first time and help me resolve this matter as soon as possible!
Business Response
Date: 04/16/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.

What rules that the game follows is the following:
*******************************************************************************************************

The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account. The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/17/2025

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???????,??:
?????????!??? EA ?????????????????????,?????????????????????????????????????????,??????????????????,?????????????,?????!???????!???????????,????? EA ????????????????????!???????,??????????????????????,??????????????????????? EA ???????????,????????,?????????????????????????????????,???????,???????!????? APEX ???????????

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***** *****
Initial Complaint
Date:04/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was outraged that my account was banned two years ago for no reason and the team only responded to me perfunctorily, and I deposited more than $1,000 to Apex
Business Response
Date: 04/14/2025
Thanks for the message.

In order to dispute an account sanction, the fan must follow the steps outlined at the following link: *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.

It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.

Thank you.
EA Help
Electronic Arts
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Playing FC25, ultimate team. There is a challenge that requires a lot of play time, every week for 5 weeks. Week 1, upon completion I received 0 rewards. Did not reach out to EA Support as this is a big objective in this game, they posted on X there was an issue, so I waited. 5 weeks later, I completed the last week of challenges, no reward. Now I contacted EA Support looking for information or compensation, was told by policy they cannot provide information or compensation. After 5 weeks.
Business Response
Date: 04/14/2025
Hello,
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Regards,
EA Help.
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a consumer of apex video games for the ea platform. (*****************************)I am filing a complaint against the ea platform for failing to fulfill its duty to protect my privacy and data security, and for violating my electronic property first BBB.I have been a consumer of APEX for 6 years and have never violated any of EA's regulations. However, at the end of March this year, my account was stolen by hackers and banned. ea not only failed to protect my data security, but also based on the data provided by SAR with obvious anomalies, banned my game account and rejected all my complaints.I have now submitted complaints to multiple EA teams and provided ******** as well as IP addresses and anomalies, and EA still refuses to unblock my account.
Business Response
Date: 04/11/2025
Thank you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/12/2025

Complaint: 23192004

I am rejecting this response because:
I have not violated any of their user regulations and I need the ****************** commissioner to **** in.And I have relevant evidence to provide.And after my review on ea's official website, the only ones who responded to me were bots, and if they value fairness in gaming, I need a commissioner to **** ********** me at email

Sincerely,

Xun Ween
Business Response
Date: 04/14/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity which triggered the sanction in which violated the rules as stated by Terms of Service.

What rules that the game follows is the following:
*******************************************************************************************************

The Terms of Service team has already reached their final review and upon their conclusion, it was shared with the owner, the player on the account. The player is invited to reach out to the team again to dispute the sanction with new information that would assist with the investigation when contacting the EA Terms of Service team.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/14/2025

Complaint: 23192004

I am rejecting this response because:
I need the ea commissioner to buttress my case, not the bot replies from the tos team. ea won't even accept evidence of accepting player complaints, just keeps trying some bot like replies
I don't understand why a player who truly loves the game can't be treated fairly.Simply needing a commissioner to provide evidence of myself has been denied.
I don't understand why a player who truly loves the game can't be treated fairly.Simply needing a commissioner to provide evidence of myself has been denied.
The reason is actually because ea didn't protect my e-account well enough to be stolen by hackers and the person who bears all the consequences is actually me.
ea asked me to reply on the website but this website has been a robot reply, if complaining on the website works, do I come back to bbb to complain.
It's not a huge problem, but ea keeps refusing to fix it and won't admit their fault.

Sincerely,

Xun Ween

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Electronic Arts, Inc. is NOT a BBB Accredited Business.