Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,307 total complaints in the last 3 years.
1,187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My EA account has been banned by EA. I'm not clear about the reason for the ban. I've appealed to the company several times, but their responses to me are very vague. At first, they said I violated Agreement 6. When I asked them which specific item of Agreement 6 I violated, they couldn't give me a concrete reason. I think this punishment is unjust.
Business Response
Date: 04/10/2025
To whom it concerns,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner.
We welcome them to reach us again at *************************** if they have more information and well be happy to assist.

Kind regards,
EA Help
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Minna Mua
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't access my account and EA Help is non-existent. After submitting multiple help requests with their "wait for chat" system constantly stating 5 minutes, it's been months and I still haven't heard anything. I've even reached out on their social media platforms. I need someone from EA to contact me as soon as possible.
Business Response
Date: 04/09/2025
Hello,
Upon review, we request the customer contact us at *********** and we’ll be happy to assist.
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 04/09/2025

Complaint: ********

I am rejecting this response because:

I've been attempting to contact the business through that exact medium for multiple times over 3 months, with zero response. EA's deflection in that response is not only misleading, but unprofessional as they know good and well they don't respond to help requests through *********** as many other of their customers share the same complaint as mine.
My solution to solving this issue is for the business to contact me at ************************** or through phone call at ************ to resolve my original problem.

Sincerely,

Anthony M********
Business Response
Date: 04/10/2025
Hello,
Upon review, we request the customer contact us at *********** and we’ll be happy to assist.
Regards,
Electronic Arts
EA Help

Customer Answer
Date: 04/10/2025

Complaint: ********

I am rejecting this response because:

I've been attempting to contact the business through that exact medium for multiple times over 3 months, with zero response. EA's deflection in that response is not only misleading, but unprofessional as they know good and well they don't respond to help requests through *********** as many other of their customers share the same complaint as mine.

My solution to solving this issue is for the business to contact me at ************************** or through phone call at ************ to resolve my original problem.
If they want to copy and paste previous unhelpful information I'll continue to do the same.

Sincerely,

Anthony M********
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a loyal user of **********************, I sincerely ask for your assistance to fulfill my request. On November 15, 2024, I lost my phone [Refer to the second last and third last messages in Image One]. At that time, I did not think too much about it and even forgot that my ** email linked to my APEX account was connected to it. Then, on February 19, 2025, both my EA and ** email seemed to have been logged into by someone else, and at the same time, my APEX account was also accessed by this person!!! [The last date I played Apex shown in Image Two is December 5, 2024, and February 19, 2025, is when the person who stole my Apex account logged in.] I have now provided sufficient evidence and communicated with EA customer service. They asked me to provide the initial email used to create the game account, but I cannot provide it because the initial email was linked to my old phone number, which has since been canceled, and I no longer remember what my initial email was. In this situation, how can I prove that I am the legitimate owner of the account? Therefore, I need to exercise my rights as a citizen and only need the EA customer service to provide my initial email address (no password needed) so I can communicate with the ** official support to recover my account. Thank you very much for your help!!
Business Response
Date: 04/08/2025
Thanks for the message.
In order to dispute an account sanction, the fan must follow the steps outlined at the following link: *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
Thank you.
EA Help
Electronic Arts
Customer Answer
Date: 04/09/2025

Complaint: 23175900

I am rejecting this response because:
"Are you guys at EA team just responding randomly without reading properly? If you had reviewed my case carefully, you would know that I have already submitted it for review. But as a normal right of a citizen, all I ask is for you to provide the initial email address I used to create the account, not the password of the initial email. Please provide me with my original ** email so that I can argue reasonably with the ** official and reclaim my account!!"

Sincerely,

*** ****
Business Response
Date: 04/10/2025
Thank you for getting back in touch with us with your concerns.

We reviewed the account and the activity that triggered the sanction in which violated the rules as stated by the Terms of Service including an investigation regarding the actions mentioned. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken or attempting to recover an older account email they no longer have access to they will need to reach out through our official support.

For more information on how to contact our ban team team, please visit our article on EA Help: *****************************************************************************************************

What rules that the game follows is the following:
*******************************************************************************************************

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 04/13/2025

Complaint: 23175900

I am rejecting this response because:
I have already filed an appeal through the official EA channels, but it seems you are unwilling to provide assistance to me. Still, regarding that same issue, could you please provide me with the initial creation email for this account so that I can recover my email?

Sincerely,

*** ****
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $60 game and my account was suddenly banned permanently for alleged cheating so I am unable to access the game. I have appealed the ban twice and EA has provided no evidence of cheating (because none exists, I do not even know how to cheat) yet refuses to overturn the erroneous ban, stating only that they have investigated my case (appears to be boilerplate response for all appeals). I have been unable to discuss the matter with a human representative because all human representatives refer me to the appeal portal, stating that this is the only way to access help with banning. This is completely unacceptable as I have not broken the terms of service and paid full retail price for this game.
Business Response
Date: 04/08/2025
Thanks
for the message.
We've
reviewed the account and the action taken was due to a violation of our Terms
of Service. This has already been addressed and the conclusion provided
directly to the account owner. If the player wishes to dispute the action taken
with any new information available, they will need to contact the EA Terms of
Service team directly.
Thank
you.
EA
Help
Electronic
Arts
Customer Answer
Date: 04/09/2025

Complaint: ********

I am rejecting this response because:
The business has not requested additional information, only stating that they can not provide me any information as to why my account was banned, or how they erroneously determined that I was cheating. I have been given no opportunity to prove that I was not cheating. Based on my experience with the game having troubles loading and connecting, then being banned after I Uninstalled and reinstalled the game (which then made the game function fine for hours after) I can only believe that their anticheat software has a bug or recognized software completely unrelated to gaming or cheating as cheating software, because not only was i not using any, I have no cheating software. There is a public record on their own forums and gaming journalist social media feeds of EA banning accounts that have software installed to turn the led lights on and off on their mouse and keyboard, but they have offered no solution and taken no responsibility for these cases and can give me no information that would indicate whether or not this has occurred in my case. They locked the forum posts at the time the journalist posted the article and now it appears to be deleted. My account has 15 years of consistent history of normal statistics for a human player indicating fair play with no competitive advantage but EA does not appear to use that information in their determination, only relying on their buggy software to make the determination, and then automatically denying all appeals with copy/pasted responses that exactly match responses to every other account that has been banned and posted their issues online.
Business Response
Date: 04/10/2025
Thank
you for getting back in touch with us with your concerns.

We
reviewed the account and the activity that triggered the sanction in which
violated the rules as stated by the Terms of Service including an investigation
regarding the actions mentioned. We
regret that we cannot assist through this channel nor can we overturn the
violation here. If the player wishes to dispute the action taken with any new
information available, they will need to contact the EA Terms of Service team
directly.

For
more information on how to contact their team, please visit our article on EA
Help: ************************************************************************************* *

What
rules that the game follows is the following:
***************************************************************************************

Thank
you,
Electronic
Arts
EA
Help
Customer Answer
Date: 04/10/2025

Complaint: ********

I am rejecting this response because:

It is obvious that these responses are automated and/or falsified, as the linked reference to the rules of the game "apex legends" is not relevant to my case. The game was battlefield 2042, my account has never even played apex legends. Furthermore, EA Help has told me not to expect any more replies in regards to appeals/disputes of this case, so I have no recourse to state my case or restore my account beyond filing complaints outside of EA internal framework.
Initial Complaint
Date:04/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Thank you very much for reading this letter, ***************** this is my EA account. Due to the improper operation of EA company, my APEX account (owned by *********************** has been banned. I have reason and reasonable suspicion that my account was blocked due to hacking, and I have not logged in for a long time. But the EA team didn't take it seriously and didn't fix it. I have taken the necessary steps to strengthen the security of my account, including changing my password and security Settings, and to ensure that my account no longer poses a security risk. I am a dedicated gamer and am passionate about APEX Legends games. I am therefore asking you to help me get the EA team to review this situation and unblock my account. If your team needs further information or evidence to support this claim, I will be happy to provide it. I look forward to your positive reply and hope that this issue can be resolved soon. Thank you again for your understanding and assistance.
Business Response
Date: 04/08/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards
EA Help.
Customer Answer
Date: 04/08/2025

Complaint: 23169630

I am rejecting this response because:Hello, this ban is incorrect. I would like to file a formal complaint with you regarding the EA account ban issue I encountered in Apex games. I attach great importance to this issue and hope that your team can take it seriously and resolve it as soon as possible. This account has recently been hacked and I haven't logged in for a long time, which has led to some security issues, including a ban on Apex games. I have taken necessary measures to enhance the security of my account, including changing passwords and security settings, and ensuring that there are no more security risks to my account. I am a loyal player who is passionate about Apex Legends games. When the ban came, I felt like my only happiness in life had disappeared. Actually, I am a biological girl, but in my heart I am a boy. I am happy when I know that Apex games do not discriminate against people like me Because there are many people who discriminate against us in life, I hope to get out of the sea of hardship as soon as possible. I don't know how to live without Apex. I swear to God that I did not engage in any prohibited activities while playing Apex. I really hope to resume the game as soon as possible and continue to enjoy it. Therefore, I request your team to review this situation as soon as possible and lift the ban on my account. If your team needs more information or evidence to support this claim, I am happy to provide it. I look forward to your positive response and hope that this matter can be resolved satisfactorily. In addition, to prevent similar incidents from happening again. I attach great importance to account security and will take all necessary measures to protect my account. Thank you again for your understanding and assistance. We look forward to your letter and hope that this matter can be resolved as soon as possible.

**** ****
Business Response
Date: 04/09/2025
Hello,
This has already been addressed, and the conclusion was provided directly to the account owner. We request them to contact the EA Terms of Service team directly for further assistance. For any other queries, please contact *************************** and well be happy to assist.

Regards
EA Help.
Initial Complaint
Date:04/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,

My name is Chance J******, and I am writing to express my frustration and formally dispute the ban placed on my EA account under the username ********* and associated with the email *************************.

I have submitted over 50 appeals regarding this issue, and I continue to receive the same generic response stating that EA has completed its investigation.

At the time of the incident, I was attending university in Nova Scotia, and I had no access to my personal computer or game accounts. Given these circumstances, it would have been impossible for me to have committed any Terms of Service violations.

Additionally, I used to stream publicly under this account, which means it’s entirely plausible that someone with ill intent toward me hacked my account and engaged in behavior that led to the ban. I have since taken all necessary steps to secure my EA account, and I assure you that nothing like this will ever happen again.

The impact of this situation has been severely damaging to my mental health. I have spent thousands of dollars and countless hours on this account, this has been extremely mentally exhausting.

I am kindly and urgently requesting that my account be unbanned because this was not me. I’m also asking that EA show empathy in this matter, as the emotional toll has been substantial.

Thank you for your time and understanding. I hope this complaint is reviewed seriously and that EA will reconsider its handling of my case.

Sincerely,
Chance J******
EA Username: *********
Email: *************************
Former streamer & long-time EA customer
Business Response
Date: 04/08/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards,
EA Help
Customer Answer
Date: 04/08/2025

Complaint: ********

I am rejecting this response because:
I have provided new information PROOF that my brother has compromised my account and admitted through an email to me that he is happy that I got “banned” and hopes I’m enjoying it. This is proof that I could not have been the one to compromise the account. I did not break terms of service. It was not me as I stated from the beginning. Now I have photo evidence as proof that this was in fact not me. I would like to have my account unbanned due to the proof that I have provided that I am NOT responsible for the actions on the account. Furthermore, I have changed my password and will be activating 2FA if it’s possible on my EA account to ensure that this NEVER happens again. Thank you so much for your time.

Sincerely,

Chance J******
Business Response
Date: 04/09/2025
Hello,
We've reached out to the player and the issue has been addressed. Our support team will be in touch with the customer soon to ensure the issue is resolved thoroughly. We welcome them to reach us again at *********** should any other issues arise.
Regards,
EA Help
Customer Answer
Date: 04/09/2025

Complaint: ********

I am rejecting this response because: They absolutely have NOT resolved my issue and it sure seem that they do not plan to. They give me the same automated response every time I dispute the ban. I have disputed over 60 times SIXTY TIMES with new information and proof that this was not me. I think it is more than fair for the ban to be lifted and my account be given back to me. I NEED THIS ISSUE RESOLVED PROPERLY AND IMMEDIATELY.

Sincerely,

Chance J******
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB customer service,Hello.I need to tell you about my EA account problem. My ********************** account was seriously stolen, and the email address I was bound to was also stolen by hackers. They not only stole my EA account but also my initial email address, but I have successfully recovered my email address by means of identity information. That's why I can contact you now through my ****************************** give me a moment to explain my account problem:My account was hacked around April 3rd, 2024, when I was at work, I received a notification that someone tried to log in to my email, and it was a login address in another country, I immediately changed my email and transferred all the game accounts tied to the email. Then, I tried to change the password through my email, but I found that I could not log in either. The hackers changed the verification method of my email, and my mobile phone number and so on lost the verification qualification. At this time, I can be sure that my account has been lost and does not belong to **** have been trying to retrieve my account, but I cannot provide email verification. I have been applying for retrieving my email through my identity information and so on, but I have not succeeded. Until today, I successfully passed the official review process of my email, which is why I can contact you now. Please help me check my account and protect my account. I have recovered my account, I am the owner of the account, I have the initial email and all the consumption records, etc. I can provide you with verification."IP_Geolocation": "JP",I'm pretty sure this isn't my login.I can see that there are many logins in other countries on my account, most of which seem to be from abroad, I can confirm that my account has been compromised or sold by hackers, I have never been to *****, and I have recently been working in *****. Please help EA to kick out the login method of the thief, I don't want anyone to log in to my account anymore.
Business Response
Date: 04/08/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Regards,
Electronic Arts
EA Help
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice I bought a EAgame pass from *********** Both times it took my money but didn't work.
There is no way to complain, just a run around system in place.
There is no way to call or reach customer service.
They rob you and keep your money with impunity, how do they have a A+ rating on BBB?
Business Response
Date: 04/07/2025
Thanks for the message,

Upon review, we request the customer contact us at *********** and we’ll be happy to assist. We can assist via chat or phone support from our direct help site to better serve.

Thank you.
EA Help
Electronic Arts
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Alan W****
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.
Business Response
Date: 04/07/2025
Thanks for the message.
In order to dispute an account sanction, the fan must follow the steps outlined at the following link: *************************************************************************************************** Once you submit your dispute, our Terms of Service team will review the sanction and respond with their findings.
It is important that the dispute case is not updated while being reviewed, as doing so may remove it from the queue and delay the review.
Thank you.
EA Help
Electronic Arts
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My EA account (username changed to PinkBronyClub) was permanently banned due to my previous username "GayTexass." I've spent $1,743.00 on Apex Legends content that I can no longer access.Important context: I'm a gay person from *****; the extra "s" was only added because "GayTexas" was unavailable PlayStation Network initially approved this username I had no warning that usernames could result in permanent bans (vs. temporary) Once I understood the issue, I changed my PSN username to "PinkBronyClub" I've submitted 7 separate appeals through EA's channels EA has only provided automated rejections with no human review Despite fixing the cited violation, I remain banned I've attempted to resolve this by:1) Changing my username to comply with guidelines 2) Following EA's official appeal process multiple times 3) Providing clear explanations of my situation I'm requesting EA restore access to my account with my new appropriate username so I can access the digital content I've legitimately purchased.????????????????
Business Response
Date: 04/07/2025
Hello,
Upon review, we request the customer contact us at *************************** and well be happy to assist.
Regards,
EA Help
Customer Answer
Date: 04/07/2025
Complaint: 23167886

I am rejecting this response because:

I received yet another generic response that fails to address the specific issues in my complaint. I have already changed my username from "GayTexass" to "PinkBronyClub" to comply with EA's standards, yet my account remains banned with no explanation as to why this is insufficient to resolve the situation.

EA's response contains no indication that an actual person reviewed my specific case or considered that:

1) I've spent $1,743.00 on this account
2) I've already addressed the violation by changing my username
3) This is my 7th attempt to resolve this issue

I am attaching screenshots of the automated rejection emails I've received from EA, which demonstrate their pattern of sending template responses without providing any meaningful review or explanation. These screenshots prove that EA has not made a good-faith effort to resolve this dispute despite my repeated attempts and compliance with their policies.

I respectfully request that the BBB continue to pursue this matter as EA has not provided any reasonable justification for maintaining a permanent ban after I've rectified the cited violation.

Sincerely,

**** ******
Business Response
Date: 04/09/2025
Hello,
We request the customer to ********************* out to us at ***************************, and well gladly provide assistance.
Regards,
EA Help
Customer Answer
Date: 04/11/2025

Complaint: 23167886

I am rejecting this response because:
Still doesnt solve the issue, transfer my purchases, refund them or unban my account is the only resolution I will accept
Sincerely,

**** ******

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Electronic Arts, Inc. is NOT a BBB Accredited Business.