Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,286 total complaints in the last 3 years.
1,263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an account user under the company **********************. I use this account to play ********************************************** and associated with this company. However I was permanently banned just because of inappropriate language in one of the games.Due to otehr similar cases from different people, I believe that my words used was not against their **** and even if it was, their rights preserved was misused to ban **** have only been temporarily suspended once as a warning. After this ban, I'm not able to play, use or even unlink this account to other social media. I wish BBB can help me to solve this issue by ********* this account, or to given an lighter warning or suspension. At least, I require a proper response from their help centre, because I have already filed a dispute, but they just closed the case with no *********** EA account's user name is RennyHillBilly, with email ******************** attached. Please help to connect this company with my behalf. Thank you for your time.
Business Response
Date: 06/20/2025
Thank
you for raising your concerns with us.
We've reviewed the account and the action taken was due to a violation
of our Terms of Service. We regret that we cannot assist through this
channel nor can we overturn the violation. If the player wishes to dispute
the action taken, they will need to contact the EA Terms of Service team
directly.
For more information on how to contact their team, please visit our
article on EA Help:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Security Team:The fundamental reason for the abnormality of my EA account and its eventual ban lies in the fact that my associated email was unfortunately subject to a security leak recently. I might have accidentally clicked on a phishing email, or the email service provider might have suffered a data breach. This leak led to my email credentials falling into the hands of lawbreakers, which in turn enabled them to access and control my EA account.Since April 16, 2025, I myself have never logged into my EA account to play ********************** again. Therefore, on the day my account was banned on June 13, 2025, I myself never logged in to it either. During the period when I hadn't logged in for a long time and my email was leaked, my account was completely out of my control.After my email was leaked and my EA account got out of control, abnormal login activities not operated by myself appeared on my EA account. These records clearly pointed to the fact that the account was stolen:June 19, 2025, 15:25:58 (UTC) : There is a login attempt record from ******, ****** (******-RU, IP: ***********).This IP address is completely inconsistent with my usual login location, clearly indicating that a third party is manipulating my account. This further implies that on or before June 13th when the ban occurred, the thief might have used my account to carry out illegal ************* EA account was banned on June 13, 2025. Based on the evidence that my account has not been logged in since April 16th, as well as the recent email leakage and login from a different IP address, I firmly believe that during the period when my account was out of my control, the thief carried out certain operations on my account, directly triggering EA's anti-cheating system, which led to my account being wrongly judged and permanently banned.Please help me check and verify whether they have conducted any illegal operations on my account. Thank you!
Business Response
Date: 06/20/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly
Regards,
EA Help.
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My EA account is **************** As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.
Business Response
Date: 06/19/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing this urgent complaint against Electronic Arts **** (EA) for the unjust permanent ban of my account, on June 12, 2025. This ban is a direct result of my linked email account being compromised, leading to unauthorized access and activity on my EA account. This situation clearly violates my consumer rights.I. Account *********************** discovered my EA account ban on June 13, 2025, after realizing my ***************************** email was compromised. Reviewing EA logs, I found unauthorized logins and gameplay on June 12, 2025, from European **** servers. This was not me; I always play on Hong Kong servers since July 2024.The ban occurred on June 12, 2025, immediately following this suspicious ** activity. This confirms the ban was triggered by an unauthorized user, not me.II. Violation of Consumer Rights:EA's ban, based on compromised account activity, lacks due process. They provide no specific evidence against me, shifting the burden of proof. By ignoring clear signs of email and account compromise, ********************** fails its duty to protect my investment and online identity. This unjust punishment, for actions by a third party, is unacceptable.III. ******************* am a legitimate player with significant investment and a clean record. This ban unfairly damages my reputation and denies me access to my owned content.I demand BBB compel EA to:Immediately lift the ban.Conduct a thorough, unbiased investigation of June 12, 2025, login IPs (** vs. *********) and ************************************** recent abnormal activity with my legitimate gaming history.Restore my account upon verifying the compromise and my innocence.I expect a swift and just resolution.
Business Response
Date: 06/18/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father made an EA account ********************* ago and linked it to my PSN account. I recently got access to the email used for the EA account. The same day it was made, it received a permanent ban. I have contacted EA support, and they will not even give me the reasons for the ban or any help. All they do is take a day to "look into the issue" and tell me the ban is justified but no further details. I purchased one of their games, but because of the ban, it has been a complete waste of money. This does not make any sense.I want a reason for the ban, and for the EA account to be unbanned or unlinked from my PSN account.
Business Response
Date: 06/18/2025
Thank you for raising your concerns with us.

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/18/2025

Complaint: 23483402

I am rejecting this response because: EA has still not given any reasons for the banning me, yet still the ban is justified.

Sincerely,

***** ******
Business Response
Date: 06/19/2025
Thank you for raising your concerns with us.

Were unable to discuss account details without verifying the account holder, however we've reviewed the account several times and the action taken was due to a violation of our Terms of Service and the conclusion provided directly to the account owner.

We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

For more information on how to contact their team and on why actions may be taken, please visit our article on EA Help: **********************************************************************************************************;

Thank you,
Electronic Arts
EA Help
Customer Answer
Date: 06/20/2025

Complaint: 23483402

I am rejecting this response because: I am still not getting any explanations on why I was banned.

Sincerely,

***** ******
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Summary:My EA SPORTS FC 25 account was wrongfully banned by Electronic Arts (EA) on the same day I first launched and began playing the game. I had played for less than two hours and did not use any cheats, exploits, third-party tools, or violate EAs Terms of Service in any way. Despite multiple appeals and follow-up messages over several days, EA has failed to respond at all.Details:On 6/14/2025, I launched EA SPORTS FC 25 for the first time and played the game for under two hours. Shortly afterward, I received a notice that my account had been banned for alleged cheating or exploiting. This claim is completely false. I used only the official version of the game through an authorized platform and have never used any unauthorized software or methods.I immediately submitted an appeal through EA's official process and have followed up multiple times via email and EAs support channels. Despite my efforts, I have not received a single response or acknowledgment. As a paying customer and shareholder of **********************, I find this complete lack of transparency and support unacceptable.I have been unfairly locked out of my account and am missing time-sensitive content I paid to access. At this point, EAs refusal to even acknowledge the issue feels negligent and disrespectful to customers.Resolution Sought:I am requesting the following:An immediate and thorough review of my account.A reversal of the ban if, as I believe, it is found to be in error.A formal response from EA Support explaining the action and current status of my appeal.(Optional) Compensation for the time-sensitive content Ive been unable to access during the period of the wrongful ban.I hope EA will take this matter seriously and respond with urgency and professionalism.Sincerely,Jiaqi
Business Response
Date: 06/18/2025
Thank you for contacting
us.
We've reviewed the account
and the action taken was due to a violation of our Terms of Service. This has
already been addressed and the conclusion provided directly to the account
owner. If the player wishes to dispute the action taken with any new
information available, they will need to contact the EA Terms of Service team
directly.
Electronic Arts
Customer Answer
Date: 06/18/2025

Complaint: 23483342
I fully reject EA’s response to this complaint. The company has issued a vague, templated reply that fails to address the core issues raised. EA claims the ban was justified due to a Terms of Service violation, yet they have refused to provide any evidence, specific explanation, or opportunity for proper appeal.

To reiterate:
This ban occurred within less than two hours of my first time playing EA SPORTS FC 25.
I used the official, unmodified version of the game via an authorized platform.
I have never used cheats, exploits, or unauthorized tools in any game, ever.
I submitted multiple good-faith appeals and have been repeatedly met with stonewalling and no transparency.
As a long-time gamer, paying customer, and shareholder of EA, I find this treatment to be deeply unacceptable and a violation of consumer trust and fair process.

EA has offered no way to meaningfully contest their decision, no opportunity for discussion, and no accountability. This is not how a responsible company treats its player base.
I am now escalating this matter through:
1. EA's Legal and Investor Relations departments
2. A formal arbitration claim with the American Arbitration Association (AAA)
3. Complaints to the Federal Trade Commission (FTC) and relevant consumer protection agencies
4. Public exposure through social media, gaming forums, and press outlets

I also encourage any other players who have been wrongfully banned by EA to stand up and fight back.

You do not have to accept an unjust ban or the silence that follows. Companies must be held accountable for how they treat their customers, especially when they fail to provide basic transparency or due process.

This issue is not resolved, and I will pursue it through every available legal and public channel until it is.
Business Response
Date: 06/23/2025
Thank you for raising your
concerns with us.
We've reviewed the account
and the action taken was due to a violation of our Terms of
Service. Our Terms of Service team manually investigated the
account multiple times and reached the same conclusion in each of the
investigations. This has already been addressed and the outcome provided
directly to the account owner by our Terms of Service team. If the player
wishes to dispute the action taken with any new information available, they
will need to contact the EA Terms of Service team directly.
Thank you,
Electronic Arts
EA Help
Initial Complaint
Date:06/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got banned for apex and it doesnt state a reason for the EA account titled (JohnnyFnn) and email associated ************************ Please Look into this as obviously i am not doing anything against ToS. Not cheating or anything, my max rank ever was platinum.Sincerely, ***** *******
Business Response
Date: 06/18/2025
Thank you for
contacting.
We've reviewed the account
and the action taken was due to a violation of our Terms of Service. We regret
that we cannot assist through this channel nor can we overturn the violation.
If the player wishes to dispute the action taken with any new information
available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on
EA Help:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
Electronic Arts
EA Help
Customer Answer
Date: 06/18/2025

Complaint: 23482874

I am rejecting this response because:

I would like to contact someone from that department on the Better Business Bureau letter here.

Sincerely,

Asher Mullins
Business Response
Date: 06/19/2025
Thank you for
contacting.
We've reviewed the account
and the action taken was due to a violation of our Terms of Service. We regret
that we cannot assist through this channel nor can we overturn the violation.
If the player wishes to dispute the action taken with any new information
available, they will need to contact the EA Terms of Service team directly.
For more information on how to contact their team, please visit our article on
EA Help:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
Electronic Arts
EA Help
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14, 2023, I was permanently banned from Apex Legends after typing the N-word in response to a player who was harassing me and using racist language over voice chat. Im a Black man, and I used the word in a way thats common in my community, not to be hateful or target anyone. The in-game chat filters it with asterisks anyway. I now realize that using any kind of language like that can result in a ban, but I had no ******************** at the time it would be permanent or affect all EA games.Since then, Ive been banned from everything tied to my EA account including ********************** I paid for like ****** and The ****. Ive spent a lot of money over the years on Apex and other EA games. Ive contacted EA through multiple support tickets and emails, but all I get are automated responses. Ive never spoken with a real person. I also reported the other player to PlayStation and his account was removed, but EA never reviewed my side of the ************ not asking to break any rules. I take responsibility for what I said and wont make that mistake again. Im just asking for my account to be reviewed by a real person, not a bot, and to get a second chance. Its frustrating to be banned forever without context or support, especially when Ive spent real money and time on their platform.Desired Outcome:I want my EA account to be reviewed by a real support agent. I would like the ban either removed or at least changed to a temporary suspension so I can return to the games I paid for. Im fine with any warning or probation I just want a second chance and my account back.
Business Response
Date: 06/30/2025
Hello,
We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 06/30/2025

Complaint: 23481271

I am rejecting this response because: they send an automated response. It’s never had a real investigation. The whole thing was not something bad on my part. U shouldn’t have said the word but I shoudnt of got a permanent ban from all of ea either. I can play any ea game and have to make a new account but that account has nothing that I spent money on. I need a real investigation, real person. But this company does not send real people, they send the same copy pasted message. They have not checked since 2023. This wasn’t a check, they closed it. I’m upset. Ea does not have a live person you can reach about bans. Live people can only be reached for other customer service. This is true. They didn’t check, this message is automated.

Sincerely,

Marquiese Sudduth
Business Response
Date: 07/01/2025
Hi,
Thank you for reaching out about your concern. We understand your frustration and want to assure you that our internal team takes all reports seriously. If you believe your account ban was not properly investigated, we recommend visiting https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts for further assistance.
There, you can find more information about how to appeal your ban and potentially speak with a representative about your case.
Kind regards,
Electronic Arts
EA Help

Customer Answer
Date: 07/01/2025

Complaint: 23481271

I am rejecting this response because: like I said. It’s automated, that link does nothing. It sends an automated response.

Sincerely,

Marquiese Sudduth
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2nd, 2024 I was banned from EA's game Apex Legends without any reasoning or a thorough review of my account. They stated that I violated their code of conduct but after reviewing their code I did not see any reason for my account to be perma-banned. I played the game from day 1 on Xbox, then on PlayStation and in January I purchased a PC and was playing on there. I had 24 hours logged on PC before the ban, and countless hours on the other consoles. I am not seeking any reimbursement for the money I had spent of the account I just want my account to be reestablished and the ability to play. I am filing a complaint at this time because I thought going through the EA ban service would resolve my issue and when they started giving me auto response messages saying there was no further action I thought that was that and I was unjustly wronged with no other option than to accept my fate. After talking with friends I realized that the BBB might be able to help with my issue because I truly believe that they are in the wrong and their computer ban system was not giving me a just chance to dispute the ban. To add, this ban happened one match after I had used the SteelSeriesGG companion app to clip footage of what I thought was a cool play. *********** is a partner of Apex Legends and I believe that hot-keying to get the clip might be the reason for my ban. I would attach the clip that I took but the file size is too large for me to do so. I had also sent it to EA when attempting to dispute the ban on Feb 2nd, 2024.
Business Response
Date: 06/30/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help.
Customer Answer
Date: 06/30/2025

Complaint: 23480459

I am rejecting this response because:

This does not satisfy my needs for a legitimate cause of ban from my account. After reading their terms of service I sincerely believe that I did not violate any of them while playing this game. The EA support team is not willing to give me a person to discuss the issue, I have tried multiple times to resolve this and am only meet with an automated response. I have contacted the BBB because this is a game where I have spent money and time and feel wronged for my untimely ban.

Sincerely,

Konnor ******
Business Response
Date: 07/01/2025
Hello,

We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

Regards,
EA Help.
Initial Complaint
Date:06/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing this urgent complaint against Electronic Arts **** (EA) for the unjust permanent ban of my EA account [Your ********************** Account Email] in FC25, effective June 14, 2025. EA alleges "third-party coin trading," a baseless accusation that has caused extreme distress and even physical symptoms like asthma and dizziness. My consumer rights have been violated.I vehemently deny all "coin trading" allegations. I have never bought or sold coins illicitly. As a top-performing FC25 player (maxed *** Elite in SQB), I earn substantial in-game rewards legitimately. Why would I risk my account?**********************'s anti-cheat is flawed, ignoring PC market realities. Selling items slightly below market price to avoid depreciation is a standard, rational trading strategy, not "coin trading." EA punishes legitimate market behavior while ignoring inflation.Crucially, my account shows unauthorized logins prior to the ban:May 16, 2025: Login from *****, ***** (IP: *************).May 23, 2025: Login from ********* (IP: *************).These are not my logins. This evidence strongly suggests my account was compromised, and any alleged "violations" were committed by an unknown third party, not me. EA's ***** judgment ignored these critical security breaches.EA's actions lack due process. They provide vague accusations without specific evidence, placing an unfair burden of proof on me. By overlooking clear signs of account intrusion, ********************** fails its duty to protect customer accounts and investments. This unjust ban ***** my reputation and causes severe emotional distress.Conduct a comprehensive, unbiased manual investigation into my account activity from May 2025 to June 14, 2025, specifically examining the provided foreign IPs and reviewing my trading patterns against market realities.Provide a clear, evidence-based explanation for any alleged violation that convincingly refutes my innocence and the evidence of account compromise.
Business Response
Date: 06/27/2025
Thanks
for the message.
We've
reviewed the account and the action taken was due to a violation of our Terms
of Service. This has already been addressed and the conclusion provided
directly to the account owner. If the player wishes to dispute the action taken
with any new information available, they will need to contact the EA Terms of
Service team directly.
Thank
you.
EA
Help
Electronic
Arts

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Electronic Arts, Inc. is NOT a BBB Accredited Business.