Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts Inc.

  9001 N I-35 Suite 110 Austin, TX 78753

• 

  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of many players who have been treated unfairly, I would like to report to you that EA Games has a serious problem of randomly blocking player accounts.First, many players did not violate any clear provisions of the game rules during the normal game process, but suddenly received a notification that their account was blocked. These players have invested a lot of time, energy and even money in EA's games. For example, some players were judged to be cheating and banned in the game simply because of fluctuations in in-game data (this fluctuation may be caused by problems with the game server itself). Their normal behaviors in the game, such as normal game battle victories and obtaining specific game props, were misjudged as abnormal behaviors.Secondly, EA Games lacks an effective communication mechanism when blocking accounts. After **************************** is blocked, players often cannot know the specific reasons for the ban in a timely and accurate manner. When players try to contact EA's customer service for explanations, the customer service's response is often vague or requires a long wait to get a reply. Some players don't even get any substantive response at all, which puts players in a very helpless situation and their legal rights and interests are not protected.Furthermore, this behavior of randomly blocking accounts has seriously damaged the trust of players. EA Games has a large number of players worldwide, and this unreasonable blocking behavior has caused players to have great doubts about the company's credibility. Players were originally passionate about games and hoped to enjoy the fun of games in a fair and just gaming environment, but now they are discouraged by the unreasonable blocking. We implore the relevant departments/institutions to conduct an in-depth investigation into EA Games' behavior of randomly blocking player accounts, and require ********************** to establish a more transparent and fair account blocking review mechanism

  Business Response

  Date: 06/27/2025

  Thanks
  for the message.
  We've
  reviewed the account and the action taken was due to a violation of our Terms
  of Service. We regret that we cannot assist through this channel nor can we
  overturn the violation here. If the player wishes to dispute the action taken
  with any new information available, they will need to contact the EA Terms of
  Service team directly.
  
  For
  more information on how to contact their team, please visit our article on EA
  Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
  
  Thank
  you,
  Electronic Arts
  EA
  Help

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purchase was made under some different email originating in ****** resulting in me not being to play any games online which is why I purchased the game.

  Business Response

  Date: 06/17/2025

  Thank you for raising your concerns with us. 

  
  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  
  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lot of proof of owning a ea account and want to change my email as I no longer have access to one associated with my account currently, ****************** support refuses to acknowledge proof follows a direct and denies me every time, I've wasted 2 hours talking to support who refuses to help

  Business Response

  Date: 06/17/2025

  Thank you for raising your concerns with us. 
  
  We’re unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at help.ea.com where we'll be happy to assist.  If the consumer is hesitant to contact our support team via EA Help, another avenue of support is to contact us through the Data Protection Officer.
  
  This route will allow the consumer to contact us about a number of Privacy Choices, all of which are outlined on our site below; they can find the web form under the "Other Privacy Enquiries" section.
  
  https://www.ea.com/legal/privacy-portal 
  
  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I play The **** 4 on my laptop via the EA app. I have purchased several packs for game play (Dream Home Decorator, Spooky Stuff, Laundry Day Stuff, Little Campers Kit, Book Nook Kit, and Home Chef Hustle Stuff) and spent countless hours creating layouts and designs, most of which were uploaded to the gallery. A couple of months ago life got busy so I took a break from playing **** to focus on other things and just recently I have more free time so decided to resume game play. Upon opening the EA app and going to play my Sim household I received an error saying that the game may not play completely because I am missing all of the packs that I had purchased and used in my designs. I reached out to EA for help and despite spending over FIVE HOURS of my time, sending receipts of proof of purchase, having an associate acknowledge that my purchases were made on another EA account that they found but I am somehow logged into another one now (strange since I only ever had one account and never logged in and out of the app, only closed it one day and opened it again months later) and the associate also stating that it is a common problem they refuse to either help me link the accounts so I can regain access to my purchased packs or at the very least refund me since I can not use them now. I feel like my time and my money has been stolen from me and I am disgusted and want my money back. I am beyond frustrated and the associates will literally just tell me that they can't help and disconnect the chat. This is unacceptable.

  Business Response

  Date: 06/17/2025

  Hello,

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Regards,

  EA Help.

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23474539
  
  
  
  I am rejecting this response because:
  
  I have already spent over 5 hours of my time with EA customer service only to get the run around and my time be disrespected so to even be asked for me to spend more of my time to yet again repeat myself and probably have the same outcome is insulting and frustrating and yet I still tried to do as asked and reach out to EA for assistance and no matter what I try no chat option will even pop up for me, not even through the "my cases" link on EA help. Would not be surprised if EA has blocked me from reaching out via chat which is the ONLY option to reach out and is trying to further pass this off as a me problem. EA has stolen my time and my money.  I sent them numerous receipts and they acknowledged the problem but refused to fix it. I want my money back and I will never spend another dime or waste another minute with EA. 
  
  Sincerely,
  
  
  
  Misty Costa

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing this complaint against Electronic Arts **** (EA) regarding the unjust permanent ban of my EA account, , impacting my access to Apex Legends. This ban, on November 2, 2024, stems from an account takeover, violating my consumer ********* EA account was banned on November 2, 2024. I strongly suspect my linked Steam account was compromised around this time. An unauthorized third party likely used this breach to access my EA account via Steam, performing actions that led to the ban without my knowledge.June 1, 2025, 14:15:24 (UTC): ******, ****** (IP: ***********).June 2, 2025, 10:05:42 (UTC): ********, ****** (IP: ***************).June 2, 2025, 10:07:38 (UTC): ******, ******* (IP: **************).These foreign logins, occurring without my consent, confirm my account was compromised, substantiating that the ban was due to third-party actions, not my own misconduct.EA's ban, without thorough investigation into clear account takeover evidence, violates my right to fair process. The ongoing unauthorized access after the ban indicates insufficient account security and response. Punishing a legitimate user for a third party's actions on a compromised account is unjust.Loss of Game ******************** Over ********************** Apex Legends, achieving Master rank with a K/D of 1.2-1.3, are now lost.Reputational Damage: My account is unfairly labeled a violator.Loss of Access: I am denied access to my game and content without proper justification.IV. Request for BBB Intervention:I have always played fairly. The evidence clearly shows I am a victim of a security breach. I request BBB to urge EA to:Conduct a thorough re-investigation into my account ban, examining login IPs and device IDs from November 2, 2024, and comparing them to my usual activity.Investigate the recent unauthorized logins (June 2025) as further evidence of compromise.

  Business Response

  Date: 06/17/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 06/19/2025

   
  

  
  Complaint: 23473952 
  

  
  
  

  
  I am rejecting this response because: My account was hacked in November 2024. Then I couldn't log in to my account. But I sought help on the forum. The customer service manager asked me to contact the online customer service. I just handled the issue of my account through the online customer service. This is what he said to me. I have updated the email from my side and there is some issue in your account,  As I can see your game access has been suspended by our terms and services team as your account got hacked maybe due to  some activity from the hacker end your account got banned.
  At present, I have retrieved my account, but there is an APEX ban in my EA account. I would like to ask you to check it for me.
  Based on my investigation, my account was indeed leaked. Moreover, there are login ips from multiple countries in my email. I think this might be the reason for the ban. Since my account has been played for a long time and a lot of time and money have been invested, it has certain value. Maybe the hackers want to sell my account.
  I found these ips in the email. I hope they are useful for the account:
  loginLog
  
  Singapore-SG-62
  
  207.148.122.156
  
  The 2025-06-02 T08:59:32. 468 z
  
  FAILED
  
  loginLog
  
  Moscow-RU-124489
  
  212.60.5.95
  
  The 2025-06-01 T14: and the people. 433 z
  
  SUCCEEDED
  

  
  
  

  
  Sincerely 
  

  
  
  

  
  Bridget Williams 

  Business Response

  Date: 06/23/2025

  Hello,

  Upon review, we request the customer contact us at help.ea.com and we’ll be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to explain something to you. The reason why my account was banned was that my account was stolen by hackers. My account was blocked while he stole my account. I think you should understand that it's not my fault. I can't stand the consequences of these problems. Therefore, I think EA staff should seriously consider whether my account can ********************** get a perfect so Lution. I spent a lot of time and money on this game. So I can't do anything that violates the rules of the game. In my gaming career, none of my games has been banned. However, after I found my lost game account, the EA staff informed me that my game account had been blocked and asked me to write an email to the Tos team to appeal against the unblocking. But after I wrote three emails to the *** team in a row, the reply I got was that their robot directly rejected without review. Later, I learned that the *** team had a very absurd rule, that is, the first three emails given to They after the account was banned were reviewed by the staff. If none of the three emails are approved, AI will reply directly to the email when sending an email To the *** team. During the period when my account was stolen by hackers, the hacker has sent three emails to the *** team after he was banned from playing because he violated the rules of the game. Now that I have retrieved the account, I have no chance to explain to the staff of the *** team. I don't know why a company has such absurd rules. And this is not my mistake. Why should I bear these consequences? So I ask you to report this problem to the *** team of EA Company. Thank you.

  Business Response

  Date: 06/26/2025

  Thank
  you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation
  of our Terms of Service. This has already been addressed and the conclusion
  provided directly to the account owner. If the player wishes to dispute the
  action taken with any new information available, they will need to contact
  the EA Terms of Service team directly.

  Thank you, 
  Electronic Arts
  EA Help 

  Customer Answer

  Date: 06/27/2025

  I am very dissatisfied with the result of this matter. I have said that this account was blocked not caused by me, but because after my account was stolen, the person who stole my account violated the rules of the game and blocked the account. And ea asked me to file a complaint. This is completely useless because the tos team has no staff to review my account, only artificial intelligence replies, which is useless to me at all.

  Business Response

  Date: 06/27/2025

  Thank you
  for getting back in touch with us with your concerns. 
  
  We
  reviewed the account and the activity which triggered the sanction in which
  violated the rules as stated by Terms of Service. 
  
  What rules
  that the game follows is the following:
  https://help.ea.com/en/help/apex-legends/apex-legends/play-by-the-rules-in-apex-legends
  
  The Terms
  of Service team has already reached their final review and upon their
  conclusion, it was shared with the owner, the player on the account.  The
  player is invited to reach out to the team again to dispute the sanction with
  new information that would assist with the investigation when contacting the EA
  Terms of Service team. 
  
  Thank
  you,  
  Electronic
  Arts 
  EA Help

  Customer Answer

  Date: 06/30/2025

  Thank you for your reply. However, these contents are of no help to my request?Please let me explain the reason for this account in detail?My account was stolen by hackers in 2021. Two days ago, I retrieved my lost account through the chat consultant, but he told me that my game was banned because hackers violated the rules of the game when stealing my account to play APEX. I was very angry and puzzled. I am a completely green gamer, and I have recharged a lot of money and bought games on your platform. I have lived a hard life since I was a child, and I hate unfair behavior. Only in the game can I feel the atmosphere of fair competition. This account is very valuable to me. If you need any evidence, I will provide it. Because I have a clear conscience, I hope you can help me investigate my valuable account again and give me a good result. God bless me! Thank you.

  Business Response

  Date: 06/30/2025

  Thanks for
  the message.
  
  In order
  to dispute an account sanction, the fan must follow the steps outlined at the
  following link:  https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ Once you submit your dispute, our Terms of Service team will review the
  sanction and respond with their findings.
  
  It is
  important that the dispute case is not updated while being reviewed, as doing
  so may remove it from the queue and delay the review.
  
  Thank you.
  EA Help
  Electronic
  Arts

  Customer Answer

  Date: 07/01/2025

  I don't think you understand what I mean. What I want to say is that there is no staff in the tos team to review and check my emails at all. It's all artificial intelligence to reply to my emails. Do you understand? What's the use?

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact EA Help chat, email, *******, and they view me as a nuisance. I'm formally requesting unlinking of my PSN. If I do not receive a response in 30 days, I will escalate to arbitration under the EA Terms of Service.

  Business Response

  Date: 06/26/2025

  Thank
  you for raising your concerns with us.

  The account in question is not associated with the email address or
  information provided with this report. 
  We’re unable to discuss account details without verifying the
  account holder and welcome the customer to open a case with us at
  help.ea.com where we'll be happy to assist.

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, EA Connect experienced a system failure tied to a ****** Play outage that corrupted account linkage for Star Wars: Galaxy of Heroes. As a result, I was unable to access the EA Web Store, receive login rewards, or redeem content tied to a purchased Temple Guard ******* main account (Player ID: ***********, email: ******************************* was misrouted to my alt account for over 10 days. EA support eventually resolved the issue, but refused to offer compensation, despite the fact that this was a backend failure caused by EAs infrastructure, not user error.I am requesting a full review and compensation for:Missed ****** Run ******* rewards Temple Guard Pack rewards that could not be redeemed Lost progression from Web Store lockout I have documentation, screenshots, transaction history, and chat transcripts confirming all of this.EA Help has declined to escalate this properly, stating they are not allowed to offer compensation.

  Business Response

  Date: 06/26/2025

  Thank you for contacting us. 

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** should any other issues arise.

  Electronic Arts

  EA Help

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23472186
  
  I am rejecting this response because:
  

  Worth all door respect,  the last communication given was that no compensation would be given,  which is not addressing the matter. I made every effort to address the issue with EA, and EA support deflected multiple times,  which is why I escalated to the better business bureau. Please see the attachment where your *** denied compensation. I have many more chats saved if you would like to see them which show the inept and inconsiderate nature of the support staff.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/01/2025

  Thank you for contacting us.

  The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at *************************** if they wish further assistance with this particular issue or any other issue. 

  Electronic Arts 

  EA Help

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23472186
  
  I am rejecting this response because EA has not properly addressed my complaint only recycled a generic statement that the matter is resolved and that I should contact support. This is disingenuous. I have contacted EA support repeatedly and provided extensive documentation, including screenshots and transcripts only to be met with denial, deflection, and refusal to escalate beyond Level 1 technicians.
  
  At no point has EA acknowledged the actual issue: that a backend failure (following the ****** Play login outage on June 7, 2025) caused both of my ***** accounts to become entangled in EA Connect, blocking access to paid features for weeks. I was told by your own representative that there is nothing we can do, which prompted this BBB complaint.
  
  You state the matter is resolved but you fail to define how. Yes, the accounts were ultimately unlinked after a prolonged struggle, but my request for appropriate compensation for lost time, access, and paid content has never been acknowledged.
  
  Please clarify:
  
  What part of the complaint you consider resolved
  
  Whether EA intends to address the documented losses or continued refusal to escalate
  
  I am not seeking conflict I am seeking accountability. Please stop copy-pasting contact us as a resolution. I have contacted you, and this claim exists because you failed to respond with fairness the first time.
  
  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/04/2025

  Thank you for contacting us.

  After careful consideration, we would like to inform that this matter is not something we will be pursuing further. While we understand the concerns expressed, our position remains that no individual resolution or compensation is warranted in this case.Should any form of compensation be considered, it would be addressed collectively at the group level and not on an individual basis. However, we must also clarify that the provision of any compensation is not guaranteed.

  We appreciate your understanding and remain available should you require any additional clarification through the usual channels at ***************************. 

  Thank you 

  Electronic Arts

  EA Help

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23472186
  
  I am rejecting this response because:

  EAs response shows no genuine attempt to review the details I provided, nor does it acknowledge the documented support failures, repeated denials, or loss of game time and progress I experienced. Their boilerplate dismissal fails to address the specifics of my case or the evidence I submitted including their own support reps ********* that nothing could be done without escalation.
  
  If EA chooses not to acknowledge individual harm despite having tools to do so, that is their policy decision but it does not equate to resolution. This experience has been dehumanizing and disappointing from a customer standpoint, and I am compelled to share it so others are aware.
  
  I am now formally closing the matter from my end but do not accept EAs definition of resolution.

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I got perm banned in apex legends for hate speech and I understand hate speech isnt tolerated so I believe there should be three strikes in or something before I get perm banned and if they did do that this would be my third strike until the next time Im banned so I asking you to tell ea to either un ban my account or to change the ban to 1 month just something so that its not a perm banned and I can play apex on that account eventually

  Business Response

  Date: 06/26/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23471487
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Joshua Toribio

  Customer Answer

  Date: 06/26/2025

  I tried appealing the ban but they don’t understand I was wrongfully banned on that account I was saying any racial slurs or any type of hate speech  I need u guys to try to get my account unbanned

  Business Response

  Date: 06/27/2025

  Hi,

  This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly. 

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23471487
  
  
  
  I am rejecting this response because I tried appealing it on ea ban appeal they said the case is closed your my last resort please try to get my account unbanned I was banned innocently for hate speech which I didn’t type or say 
  

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted. My EA account is *******************

  Business Response

  Date: 06/25/2025

  Thanks for the message,
  
  The account in question is not associated with the email address or information provided with this report.  We’re unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at help.ea.com where we'll be happy to assist.
  
  Thank you.
  EA Help
  Electronic Arts