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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,295 total complaints in the last 3 years.
    • 1,236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hacking my console delayed input when I press my buttons.

      Business Response

      Date: 10/03/2022

      Hello,

      This fan has filed several BBB complaints over the past month referencing the same issue.  We request the fan to review our previous responses in those complaints and follow the directions provided there.

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts produced a video game. The game is madden 23. There is a mode that involves real money. Ultimate team has many issues but when i get scammed out of money because they false advertise. I get there is bugs but when everyone else got make rights i didnt.

      Business Response

      Date: 10/04/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

      Customer Answer

      Date: 10/05/2022

       
      Complaint: 18156222

      I am rejecting this response because: they never fixed the issue and i still never got a proper refund! I want and deserve a refund

      Sincerely,

      *********************************

      Business Response

      Date: 10/05/2022

      The customer has been in touch with our support and the issue has been properly addressed. We welcome them to reach us again at help.ea.com should any other issues arise.

    • Initial Complaint

      Date:10/02/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This involves the game Madden 23, and the process of buying packs with cash with very low odds of obtaining a desirable player card. This is a gambling racket.There is a process to buy packs or players with in game currency.After watching some videos from some streamers and YouTubers for the game that are sponsored by EA, they would advertise for coin sellers where you buy in game currency for cash and then buy the player you want from the in game auction house. This has a higher value to players.I wouldn't think that ea would frown against this coin buying process since there sponsored streamers advertise and instruct how to do it.I made a purchase and ended getting a transfer ban and having what currency I had in game wiped like many other players after searching for info. While I'm banned from using the auction house, the trade block and the companion mobile app, they still allow us to purchases the packs with horrible odds by using real money, and further make the company more money.I purchased the game for $80.00 I also subscribe to EA play pro pass at $99.00 annually and spent roughly$2000.00 on the gambling packs.I just seek to have my ban lifted, my coin balance restored and allowed to play the game properly. Purchasing of coin I understand is an offense and wouldn't purchase again.I reached out to ea and they refuse to listen, which goes with what other people say on the subject. Unless you're one of the streamers and get banned ea doesn't care for their customers.

      Business Response

      Date: 10/04/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

    • Initial Complaint

      Date:10/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2019-2022 Roughly $50 Countless hours spent on game

      Business Response

      Date: 10/04/2022

      Thank you for bringing this issue to our attention. 

      Unfortunately, the account in question is not associated with the email address or information provided with this report.  We are unable to discuss account details without verifying the account holder and request the customer to open a case with us at *************************** where we'll be happy to assist.

      Kind regards,

      EA Help

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18155522

      I am rejecting this response because: they can see what email was used in the account. It was ******************* I went through EA help and they did nothing. 

      Sincerely,

      ****** Teague

      Business Response

      Date: 10/12/2022

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

      Kind regards,

      EA Help

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18155522

      I am rejecting this response because: I gave plenty of evidence. And contacted ea directly several times with How else do you give evidence of a typo, the word taaarted isn't even and english word? Ridiculous business practice and terrible customer support regarding this just giving generic replies nonchalantly. 

      Sincerely,

      ****** Teague

    • Initial Complaint

      Date:10/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -On June 8, 2022 I paid Electronic Arts *** (EA) $39.99 for a 1 year subscription to Club Pogo. I am paid in full through 6/8/2023.-On September 30, 2022 I logged into club Pogo, and immediately noticed that my subscription had been wrongfully changed from PAID member to a FREE member account. -On September 30, 2022 - I contact Electonic Arts *** (EA) by telephone & was informed that other paid customers had been complaining of the same, and that despite being a PAID customer they were not going to immediately reinstate my PAID Subscription and that I would have to wait some days until their technical department could figure things out.-On Saturday, October 1, 2022 my Club Pogo subscription was still showing as a FREE Customer , so I contacted ******************** *** ************************ via chat, and was told the same thing as yesterday, and that they were not going to reinstate my account & that I would have to wait until whenever the problem was resolved.-This is NOT ACCEPTABLE

      Business Response

      Date: 10/05/2022

      Thank you for raising your concerns with us. If you are experiencing issues with your subscription please contact our support using help.ea.com. - EA Help

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts is currently hacking my console

      Business Response

      Date: 10/03/2022

      Hello,

      This fan has filed several BBB complaints over the past month referencing the same issue.  We request the fan to review our previous responses in those complaints and follow the directions provided there.

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent close to, if not more than $1000 on games via the Electronic Arts platform Origin. I created an account with this service when I was a minor and, in the many years following, have moved, opened new credit cards and cancelled old ones, deleted the email address (it was created and used by me as a child), and more. Despite this, I continued to purchase games through Origin regularly and log into my account to play them.Since the last time I logged in to the account (months ago, but less than 1 year), Origin updated automatically and now requires email verification to log in. I did not opt into this update to my knowledge. I remember my ***************************** password, but am being forced to authenticate via an email address that no longer exists -- so I can't log in to the account.When I tried to get assistance through the contact info EA provides, I was told I needed to provide not only my name, but also my IP address, the credit card on the account, the date of a purchase and the title of the game, and more information that is impossible for a normal person to recall, much less someone who has moved across the country, cancelled a credit card, and never recieved email receipts due to the address being inactive for years. I can verify my identity with actual government documentation, but EA is asking for an unrealistic amount of personal information for a normal consumer to provide and will not accept anything less. Let me reiterate that I have not changed the username or password in years. I simply cannot verify via email address.I asked the representative in the chat if I could escalate the issue, and was given a phone number to call -- but if I call that number, they ask for the same information. When I asked if I had any other options, I was disconnected from the chat. I'm going to lose access to years of purchases due to this policy. There is absolutely no way this is fair or right.I would like assistance in resolving this with the company.

      Business Response

      Date: 10/04/2022

      Thank you for raising your concerns with us. After reviewing your information we can confirm that the correct resolution has been provided by our customer support. Keeping private information is of utmost importance to EA. As a result we need to verify we are speaking to the owner of an account before making any changes to it. If you require assistance with gaining access to your account please contact our customer support and provide them with the information to verify you are the account owner. - EA Help

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18154308

      I am rejecting this response because: There are numerous other ways a person can verify that they are the owner of the account. There is no reason why the company cannot work with me to verify my identity in a reasonable way. EA's dismissal of my claim is pure laziness. 


      Sincerely,

      ***************************

      Business Response

      Date: 10/06/2022

      Thank you for your response. Please contact our customer support at *************************** if you require further assistance. - EA Help

    • Initial Complaint

      Date:10/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hacked. I contacted ea with their help support. My account was being sold as I was speaking to them. They said theres no fraud and couldnt help. I lost over $2000 worth of players.

      Business Response

      Date: 10/04/2022

      Thank you for raising your concerns with us. After reviewing your information we can confirm that the correct solution has been provided by our customer support. - ********************** Help

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18154192

      I am rejecting this response because:

      i provided you screenshots.  Someone admits to hacking my account and illegally using my credit card to make purchases through your game.  I literally give you his ip because it shows up on **********  He brags about how he did it   I told him multiple times to get off of my account.   This is not right   I was even on the chat asking you to freeze my account as he was stealkfncmy purchases.  


      Sincerely,

      *************************

      Business Response

      Date: 10/06/2022

      Thank you for raising your concerns with us. After reviewing your information we can confirm that the correct solution has been provided by our customer support. - ********************** Help

      Customer Answer

      Date: 10/06/2022

       
      Complaint: 18154192

      I am rejecting this response because:see screenshots. I have more.  The man hacked my account   I even told your ea help. And you did nothing to help me.  He brags about fraudulently using my credit card to rack up charges.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts has yet again hacked my console and I was given a lose when I was winning the game ****.

      Business Response

      Date: 10/03/2022

      Hello,

      This fan has filed several BBB complaints over the past month referencing the same issue.  We request the fan to review our previous responses in those complaints and follow the directions provided there.

      Electronic Arts
      EA Help

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ea announced server closures for dirt 4 and dirt rally but only posted them on the 16th of September for shutdowns on the 3rd of October so only giving us 2 weeks despite in their legal page that they have to give 30 days notice, normally they give one month per the below but recently add 1 or 2 extra months, they posted on the 12th of August that they were being removed from game pass but didn't add the shutdowns till the 16th of the following months have proof that they weren't there on the 12th so they breached their own legal terms and i and others want the shutdowns postponed and reannounced with extra time as compensation Quote: (EA may retire online features after 30 days notice posted on www.ea.com/en-gb/service-updates.)From https://www.ea.com/en-gb/legal/legal-disclosures

      Business Response

      Date: 10/03/2022

      Thank you for the feedback.


      For questions or inquires related to Dirt 4 and/or Dirt Rally, don't hesitate to open a case with Codemasters here: https://www.codemasters.com/support/

      Electronic Arts

      EA Help

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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