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Business Profile

Wholesale Video Games

Electronic Arts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Important information

  • Customer Complaint:

    BBB’s business profile for EA Sports, Inc. was created in August 1985. A review of complaints state concerns of players' account termination and restriction.

    BBB recommends users to be familiar with their User Agreement, section 8. Termination and Other Sanctions. In addition, for more information about your ban or suspension and for ban/suspension appeals, please visit My Ban History.

    For additional support options, please visit EA Help.

Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Electronic Arts, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 4,295 total complaints in the last 3 years.
    • 1,236 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date or in files below i spent over 5k with EA those or just one that i found i just want my account back and unban they banned me because i was hack on my psn and some kid said somethink messed up and they banned me wont give me no refund are unlocked my account this happen a few time but they unlocked my account this time they wont please help me get my account back so i can play on EA all i wont i dont care nothin about the money at all i just wont my Playstation account back THANK YOU

      Business Response

      Date: 10/03/2022

      We've reviewed the account and the action taken was due to a violation of our Terms of Service; this was confirmed to be correct. We regret that we cannot assist through this channel, nor can we overturn the violation.

      For more information on how to dispute the violation, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Electronic Arts
      EA Help

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18153332

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not disciplining glitching players

      Business Response

      Date: 10/04/2022

      We have addressed the concerns of this customer in multiple previous ******************** complaints already. - EA Help

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite knowing my ***************************** password, I was locked out of my EA account because it was linked to an email I do not know of or haven't used in easily half a decade. I contacted support and they put me through a verification process that I did not get right and asked me to try again. Every time I would have to go through a chat advisor explaining my situation over and over and giving them information (including my IP address from when I last played, despite moving multiple times over the last couple of years); they would continuously reject it and ask me to try again. I've pulled out specific purchases out of two different credit cards, down to the exact date of the transaction and they've still rejected it. Everytime I've asked for an alternative customer rep, I have been told that I can only return to the chat. I have done this four times already. EA's support is a waste of time and completely hostile to its customers. It is a shame I have to lose years of purchases because EA cannot have a user-friendly process of verification.

      Business Response

      Date: 09/30/2022

      Thank you for bringing this to our attention.

      We have reached out to the customer to address the issue. 

      For any other issues or concerns, we welcome them to contact us at help.ea.com where we would be happy to assist.

      Kind regards,

      EA Help

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glitching my console again for something about or in going to include you in my lawsuit.

      Business Response

      Date: 09/27/2022

      Upon review, we request the customer contact us at *************************** and well be happy to assist.

       

      Electronic Arts

      EA Help

    • Initial Complaint

      Date:09/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As you can see, I made an in-game purchase per ****** play TWICE and NEVER received the product. I have multiple emails going back and forth with them. They keep making excuses and claiming they need an order number when per the previous screenshot within ****** Play, there is NO order number.I have provided them with the exact same screen shots you all have as proof of purchase. I am also filing a dispute with my bank.

      Business Response

      Date: 09/26/2022

      Thanks for the message!

      Sadly, we are unable to find cases with our support under the email address provided.  We welcome them to open a case with us at help.ea.com and we'll be happy to assist.

      Additionally, when an order is placed on the ****** Store, a confirmation email is sent to the email on the account.  In the email, you can find the order number and receipt of the purchase.  You can also get a receipt online via the ****** Pay account.

      Best regards

      Electronic Arts

      EA Help

       

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Electronic Arts/Origin automated process banned me in error on Xbox madden 23 they wont help. Ive ask multiple time what rules i broke they send a very Vague term of condition but never tell me what I did wrong. First they suspended me coin distribution and took all my virtual currency (coins) I never sold or bought coins from anybody so I file a claim they deny the claim than Permanently banned me for making a false claim I never broke any rules and to be banned after spending hundreds of dollar already they lock me out of the trade block and action house to buy players with coins so Im force to spend money to try to get the players I want on me team Electronic Arts/Origin only care about making money if they think you spending money elsewhere they banned you these so call rules doesnt apply to everyone it only apply if you not making the company money

      Business Response

      Date: 09/26/2022

      We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

      Customer Answer

      Date: 09/27/2022

       
      Complaint: 18127615

      I am rejecting this response because:

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:09/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, This issue is regarding EA, Specifically there franchise "Madden. "I've been a long time customer of them, My stepdad and I have been playing there game for about 7-8 years now. I've spent over $4,000 within that time frame. I would tell you how much We've spent this year alone but EA has removed my access to see that. My account has had no issues ever. About a week ago my EA Madden account was used without my permission from a Family member (Step-Brother) that doesn't visit very often. After speaking to him I found out he transferred EA's Madden 23 in game currency from his account to ours. Since him doing that, without a warning or suspension, EA permanently banned my account for life from every Madden franchise ever made. The EA terms of service team will not help me, I tried explaining most of what happened but nothing on there end. Again, my account has had no issues EVER, I've been playing there franchise for over 7 years now, and to be treated like this is just sad. Why am I getting punished for something that I had no control over. My account will never be used without my permission again. Ultimately from this I'm hoping for my EA account to be unbanned, with everything returned in game as it was when right before they banned it. I will never let my account be compromised again. In case you guys need this I am on Xbox series S and my Gamer tag is "Chaosreaper35".

      Business Response

      Date: 09/27/2022

      We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.
      For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

       

      Electronic Arts

      EA Help

    • Initial Complaint

      Date:09/24/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why haven't anything been done to electronic arts about them clearly breaking the law?

      Business Response

      Date: 09/27/2022

      As previously stated in earlier complaints, we welcome the player to contact our support team at help.ea.com and well be happy to assist.

       

      Electronic Arts

      EA Help

    • Initial Complaint

      Date:09/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Electronic Arts website to show proof of purchase from the Xbox market place purchased about $205.00 (******) apex coins after taxes of online currency ********* Xbox shows their policy that Customers are eligible for a limited number of refunds per year, and I've reached the limit for this year. I Screen shotted the denied request and brought it to Electronic Arts and they are still not will to add the currency to my account after showing proper proof of purchase. I have not been given what i purchased. When I call and asked ************** from EA to speak to a supervisor I am then told they cannot allow me to talk to the supervisor when they have one. All I want is them to actually do their jobs and give customers what they have payed for. There is a step by step explanation on https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/ but they will not give me what I bought even following the proper steps.

      Business Response

      Date: 09/26/2022

      The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The pictures attached to this compliant are from the ultimate team gameplay not the yard. I attached them to show proof Electronic Arts is hacking and glitching my console.

      Business Response

      Date: 09/27/2022

      As per our pervious communications, we request the customer contact us at *************************** and well be happy to assist.

       

      Electronic Arts

      EA Help

    Electronic Arts, Inc. is NOT a BBB Accredited Business.

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