Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  9001 North I-35 Suite #100 Austin, TX 78753

• 

  Electronic Arts, Inc.

  ------- (TRAVIS) Austin, TX 78758

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts Inc.

  9001 N I-35 Suite 110 Austin, TX 78753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the world of games, we players invest a lot of time, energy and even money in the hope of enjoying the fun of games in a fair and just environment. However, EA's recent mistaken account blocking behavior has seriously affected the gaming experience of loyal players like me.First of all, I have always strictly abided by the rules of EA games. During the game, I have never used any cheating software or violated the fairness of the game. Every operation I made in the game was based on my own skills and understanding of the game. Whether in fierce battle scenes or in the process of completing daily tasks, I always maintain a fair competition attitude.However, suddenly I received a notification that my account was blocked. This notification did not provide enough detailed reasons, but only informed me that I violated the rules. This was completely unacceptable to me because I had no ******************** what I did wrong. This ban without a clear explanation was like an unwarranted accusation, and my reputation in the gaming community was also ********** account is not just a string of numbers, it represents all my efforts and memories in the game. I have unlocked many achievements under this account and spent countless happy gaming time with friends. Now that my account has been blocked, I feel like I have been deprived of these precious things.I hope EA can review the situation of my account being blocked. I ask EA to provide a more detailed and accurate reason for the blocking. If it is indeed a mistake, they should immediately unblock my account and take ************************ to restore my account status, including my game level, in-game assets, etc. At the same time, I also hope that EA can improve their account management system to avoid similar mistaken blocking situations from happening again, and provide players with a fair, just and transparent gaming environment.

  Business Response

  Date: 06/12/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Thank you,
  Electronic Arts
  EA Help

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased EA's Battlefield 1 on May 4th, and on May 5th I was banned by EA for no reason. I didn't violate any of the terms of sale, cheat or act maliciously in the game during this time. When I contacted EA's customer service, they ******************************. I wrote 4 emails to EA and they still haven't resolved the matter. EA is wasting my time and energy in vain, and I hope that they will correct their behavior after receiving the complaint and give me a fair response as soon as possible.

  Business Response

  Date: 06/12/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service.
  
  This has already been addressed and the conclusion provided directly to the account owner.
  
  If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Thanks,
  EA Help

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My game account was mistakenly banned All 400 hours of hard work have disappeared

  Business Response

  Date: 06/12/2025

  Thank you for raising your concerns with us. 

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

  
  For more information on how to contact their team, please visit our article on EA Help: **********************************************************************************************************;

  
  Thank you,  
  Electronic Arts 
  EA Help 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Service Team:My Apex Legends account was permanently banned in August last year for violating Agreement 6 (use of unauthorized third-party software). Multiple previous appeals have been rejected, but I firmly believe that this ban is a misjudgment or due to unusual activity on my account. The core *********************** for my appeal are as follows: 1. I strictly self-checked to confirm that I have not violated any rules; I have never used any cheating tools (including macros, injectors, data tampering tools, etc.), and the hardware devices (keyboard and mouse/controller) are all official products, without any modified firmware installed. 2. Possibility of unusual account security: I encountered multiple abnormal logins during the ban period. I suspect that during the time my account was hacked, a third party may have implanted malicious software, and EA's security system might have detected abnormal behavior on the account, leading to a wrong judgment. 3. This account has been registered for many years, with over 1000 hours of accumulated game time and funds invested in purchasing season passes; there has never been any history of bans and I have always followed the user agreement. I understand the seriousness of Agreement 6, but this ban has had a significant impact on me. If you could review this case again, I will cooperate fully with any required information. We look forward to your professional review and thank you for your efforts in maintaining fairness in the game.Player Information EA registered email: ***************************************[PC] Steam username: LIANG_816 Common device: CPU: *** Ryzen 7 5800H with Radeon Graphics; GPU: ****** GeForce RTX 3050 laptop GPU I hope you can help me solve this problem. I have spent countless hours on this game and have attached many memories to my account. Losing it feels like a part of me has been taken away. I just want to return to the game I love. Thank you for your time and consideration.Sincerely regards.

  Business Response

  Date: 06/12/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Regards,
  EA Help.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23455143
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dear BBB Service Team:My Apex Legends account was permanently banned in August last year for violating Agreement 6 (use of unauthorized third-party software). Multiple previous appeals have been rejected, but I firmly believe that this ban is a misjudgment or due to unusual activity on my account. The core *********************** for my appeal are as follows: 1. I strictly self-checked to confirm that I have not violated any rules; I have never used any cheating tools (including macros, injectors, data tampering tools, etc.), and the hardware devices (keyboard and mouse/controller) are all official products, without any modified firmware installed. 2. Possibility of unusual account security: I encountered multiple abnormal logins during the ban period. I suspect that during the time my account was hacked, a third party may have implanted malicious software, and EA's security system might have detected abnormal behavior on the account, leading to a wrong judgment. 3. This account has been registered for many years, with over 1000 hours of accumulated game time and funds invested in purchasing season passes; there has never been any history of bans and I have always followed the user agreement. I understand the seriousness of Agreement 6, but this ban has had a significant impact on me. If you could review this case again, I will cooperate fully with any required information. We look forward to your professional review and thank you for your efforts in maintaining fairness in the game.Player Information EA registered email: ***************************************[PC] Steam username: LIANG_816 Common device: CPU: *** Ryzen 7 5800H with Radeon Graphics; GPU: ****** GeForce RTX 3050 laptop GPU

  I hope you can help me solve this problem. I have spent countless hours on this game and have attached many memories to my account. Losing it feels like a part of me has been taken away. I just want to return to the game I love. Thank you for your time and consideration.

  Sincerely regards.

  Business Response

  Date: 06/16/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Regards,
  EA Help.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23455143
  
  I am rejecting this response because:
  
  Sincerely,

  Attached is my Steam login history and my playtime, as well as my top-up history in Apex,I hope you can help me solve this problem. I have spent countless hours on this game and have attached many memories to my account. Losing it feels like a part of me has been taken away. I just want to return to the game I love. Thank you for your time and consideration.

  Sincerely regards.

  
  

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, BBB customer service of Love. I need to report the issue of my account to the EA team I really don't understand why my EA account was banned. I did nothing and it was banned just like ******* account has been played for nearly a thousand hours. I'm a player who loves APEX and I once reached the Master rank, but my KDA was only around 0.5. What I want to say is that all my data are normal and I have never used any cheating methods.During the days when my account was banned, I have been studying the problem of my account. I checked my email and learned how to discover the data and find the problem. After my efforts, I guessed that my account might have been stolen, and even hackers might have shared my account.I found that my account had been logged in with an IP address from another country as early as January, but I didn't notice it. Moreover, my account was bound to someone else's email address. Although the main email address wasn't changed, my email address was stolen. The change occurred around January 7th. During this period, I haven't logged in to my account until today, June 10th. I just retrieved my account.Before my account was banned in January, it had been in a leaked state. "IP_Geolocation": "Tokyo-JP-102-0082", "IP_Geolocation": "US","IP_Geolocation": And on the day of the ban, it was this IP from the Japanese region that kept logging into my account, and then my account was banned. Moreover, after the ban, there were still people from other cities logging into my account. I have no ******************** whether the hackers stole my email or activated my EA account through a third-party platform. However, my email was indeed stolen. I saw a lot of verification information on it, but none of it was mine.I sincerely request that you carefully check my account and protect it. I have my initial email address, I can provide all the information, and I have all my consumption records. Please help me protect my account and kick out these hackers and cheaters.

  Business Response

  Date: 06/11/2025

  Hello, 
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Regards,
  EA Help.

  Customer Answer

  Date: 06/12/2025

   
  

  Complaint: 23448849
  

  
  

  I am rejecting this response because:I request the team to check my EA game data, account match information, and my account's historical login records. What I want to clarify is that my account has obvious ************************************ and sudden and significant changes in match records. None of these were done by me personally. I need the team to help me check. Thank you!
  

  
  

  Sincerely,
  

  ***** *******

  Business Response

  Date: 06/16/2025

  Hello, 
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unjust Account Ban Due to Hacking EA Case #********* My EA account was hacked sometime in 2024. I recently recovered it (in early June 2025), only to find that it had been permanently banned for violations in a game called Football Soccer, which I do not own, play, or have ever interacted with.The ban clearly occurred while someone else had unauthorized access to my account. I submitted a ban appeal through EA Help (Case #*********), but its been over a week and I have not received a meaningful response. It appears my case has been ignored or auto-dismissed.I am 17 years old, and this account ********************* a lot to me. Im simply asking EA to properly investigate the situation and lift the ban if the activity is found to have occurred while the account was compromised. Im willing to provide any verification needed.Please help me reach someone at EA who can actually assist.

  Business Response

  Date: 06/10/2025

  Thank you for raising your concerns with us.

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Thank you, 
  Electronic Arts
  EA Help 

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an add-on pack in Star Wars: The Old Republic on May 21st, it charged me, then I was charged again on May 22nd. I contacted EA/SWTOR after finding out about being double charged and I was told it was a known issue that occurred. I was told refunds would be issued for those that had been effected. It has been over two weeks now and I've yet to receive my refund. I've contacted SWTOR and EAHelp and neither of them seem to be able to tell me when I will receive my refund or issue my refund back to my card. My credit card bill is coming up soon and I shouldn't have to pay for something that should of never been charged to me.

  Business Response

  Date: 06/10/2025

  Hello,

  We've reached out to the customer to address the issue.  For any other issues or concerns, we welcome them to contact us at *************************** and well be happy to assist.

  Regards,
  EA Help

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23444967
  
  I am rejecting this response because:
  The message I received says they reached out to me to resolve this issue.. but that is not true. I have contacted them several times, but I still get the same response of they are aware of the issue and plan to refund those effected. Well it has been over two weeks, coming up on 3, and I have yet to receive my refund for the double charge. SWTOR CSR says they have no ******************** when the refund will be issued as they can't see that, but that EA is aware of the issue. I am then told to contact EAHelp and see if they know. I contact EAHelp and I am then told to contact ***** as they will have the answer. So it is a back and forth. I am trying to avoid doing a charge back for the double charge as I am sure it will result in my account being banned or closed, but I'll do what I must to receive my refund. All I am asking is for the money back that they double charged me.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/11/2025

  Hello,
  
  The customer has been in touch with us regarding the issue. For any additional concerns, we invite them to reach out to us at *************************** and well be glad to assist.
  
  Regards,  
  EA Help

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23444967
  
  I am rejecting this response because: I see they say that I have been in touch with them about this matter, while correct, the matter still needs resolving. As of responding to this I have yet to receive my refund and it seems they are just going to blow this off, so unless they can give me a satisfactory answer as to when I can expect my refund to be given back to me for the money  they took by double charge then I will be left with no recourse but to contact my credit card company and get my money back that way. It has almost been 3 weeks and there is still no resolution from EA.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/12/2025

  Hello,
  
  Upon reviewing the case, we want to ensure that the customer receive the support and assistance they need. We invite them to contact us at ***************************, where our dedicated team is ready to assist the customer with their concerns or questions they may have. we're committed to resolving the issue promptly.
  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 06/19/2025

  Thank you for raising your concerns with us. 
  
  At EA, we exist to inspire the world to play. Part of making play fun is ensuring that our players can express themselves in a safe and fair community. We’ve put a few rules in place to make sure that happens.
  
  The below links outlines these rules and how certain reports are handled, the first link also has a redirect to our EA User Agreement and Positive Play Charter:
  
  https://help.ea.com/ca/help/faq/play-by-the-ea-rules/
  
  https://help.ea.com/ca/help/faq/abuse-illegal-reports/
  
  We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, with any new information available they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team and information about bans, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts 
  
  Thank you,  
  Electronic Arts 
  EA Help 
  
  

• Initial Complaint

  Date:06/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Customer Service,Hello, I would like to ask for your feedback on the account ban issue of EA. My EA account was stolen and banned after not logging in for ten days. The time is approximately around May 7th, 2025.I don't know if it was because I accidentally clicked on a phishing website, but I didn't know it was a phishing website. Then my computer crashed. After I restarted and cleaned up, I felt there was no problem. But in the following days, my email showed different login records, some from abroad and some from *****. Then I changed my email and protected it with a password. But in the end, I still received a banned email. After my careful examination, I found that my changes did not successfully protect my account. My account has always been logged in by people other than me, and they are all addresses unknown to me. loginLog US ************* The 2025-05-09 T16:01:09. 728 z SUCCEEDED loginLog *******AU-2000 ************* The 2025-05-07 T15:01:12. 870 z SUCCEEDEDloginLog Santa%20Clara-US-95052 ************ The T10:*************:35. 029 z SUCCEEDED, these are not my personal addresses. Please help me check and protect my EA account. I need you very much. I don't know what else I need to do to ensure that my account is not hacked.I really did nothing. You can check my account. I ***************************************************. I have played for ***** hours and I was also planning to buy skins. However, my account was invaded and banned. You can understand how unbelievable this is for me. By the way, please check the abnormal login data. Could you also help me check if the machine code is the cause of the ban? I still don't know why my account was lost or stolen. Thank you for your patience. Please help me check!

  Business Response

  Date: 06/19/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts
  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service ********************, hello I'm contacting you because my EA account was hacked on March 28, 2025, and then I couldn't log in to my account. However, I sought help on the forum. The customer service manager asked me to contact the online customer service. I just handled the issue of my account through the online customer service. This is what he said to me. I have updated the email from my side and there is some issue in your account, As I can see your game access has been suspended by our terms and services team as your account got hacked maybe due to some activity from the hacker end your account got banned.Based on my investigation, my account was indeed **********************. Moreover, there are login ips from multiple countries in my email. I think this might be the reason for the ban. Since my account has been played for a long time and a lot of time and money have been invested, it has certain value. Maybe the hackers want to sell my account.I found these ips in the email. I hope they are useful for the account:Shanghai-CN ************** The 2025-06-07 T04: they made. 013 z Harbin-CN ************ The T10:2025-04-02 beneath. 870 z I promise that I am a player who abided by the rules, but my account was banned after it was leaked. I think it must be that the hackers did something against the rules, but I can be sure that I didn't engage in any cheating. My account has been registered for many years, and it has been developed by me personally until now. I have invested a very, very much. I won't engage in any illegal operations on my account. ********************** understand. Also, I have made a lot of purchases. I have no reason to cheat. Only hackers would ignore the security of the account and directly carry out illegal operations to destroy my account! Could you ********************** help me report the issue of my account to ********************** and ask them to check my account? Thank you!

  Business Response

  Date: 06/19/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Regards,

  EA Help.

   

  Customer Answer

  Date: 06/19/2025

   
  

  
  Complaint: 23440350 
  

  
  I am rejecting this response because:I guarantee that my account has been leaked. It was indeed leaked, and there are login ips from multiple countries in my email. I think this might be the reason for the ban. Because my account has been played for a long time and a lot of time and money have been invested, and it has certain value. Maybe the hackers want to sell my account.
  I found these ips in the email. I hope they are useful for the account:
  
  
  Shanghai-CN
  
  183.195.21.206
  
  The 2025-06-07 T04: they made. 013 z
  
  
  
  Harbin-CN
  
  111.40.33.23
  
  The T10:2025-04-02 beneath. 870 z
  
  
  I promise that I am a player who abided by the rules, but my account was banned after it was leaked. I think it must be that the hackers did something against the rules, but I can be sure that I didn't engage in any cheating. My account has been registered for many years, and it has been developed by me personally until now. I have invested a very, very much. I won't engage in any illegal operations on my account. Please understand. Also, I have made a lot of purchases. I have no reason to cheat. Only hackers would ignore the security of the account and directly carry out illegal operations to destroy my account! Could you please help me report the issue of my account to EA and ask them to check my account? Thank you! 
  

  
  
  

  
  Sincerely, 
  

  
  
  

  
  Brian Scott 

  Business Response

  Date: 06/22/2025

  Hello,
  
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts 
  
  Regards,
  
  EA Help.