Complaints

This profile includes complaints for Electronic Arts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electronic Arts, Inc. has 12 locations, listed below.

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  Electronic Arts, Inc.

  209 Redwood Shores Pkwy Redwood City, CA 94065-1175

• 

  Electronic Arts, Inc.

  5000 Commerce Crossing Dr. Louisville, KY 40229

• 

  Electronic Arts Inc.

  9001 N I-35 Suite 110 Austin, TX 78753

• 

  Electronic Arts

  605 Crossroads Parkway Bolingbrook, IL 60440

• 

  Electronic Arts, Inc.

  200 4445 Calgary Trail Edmonton, AB T6H 5R7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my ea account that I loved so much and spent a lot of money on. I attempted to resolve my issue by going through ea support, which only let to a disaster. I then tried again, and was met with the same result. Everyone else agrees with me that the support system is terrible, but thats not what Im here to complain about. Im only here to get my account back and move on. I just want to be able to play on my old account again.

  Business Response

  Date: 06/16/2025

  Hello,

  The account in question is not associated with the email address or information provided with this report.  Were unable to discuss account details without verifying the account holder and welcome the customer to open a case with us at *************************** where we'll be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23468304
  
  I am rejecting this response because:

  your customer support has had yet to help me. Ive tried over 5 times, and would like someone to talk to me one on one in getting my account back. Your customer service seriously needs to be worked on.
  
  Sincerely,
  
  Bentley Patino

  Customer Answer

  Date: 06/18/2025

  I do not remember the ea account email only the PlayStation account it was linked to, but the psn got banned.

  Business Response

  Date: 06/19/2025

  Hello,

  Upon review, we request the customer contact us at *************************** and well be happy to assist.

  Kind regards,

  Electronic Arts
  EA Help
  
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23468304
  
  I am rejecting this response because: Ive tried to contact customer support ten times, and nothing has happened. I request to speak to a real person that can actually help me. The PlayStation account id linked to the ****************** account is PsytwoYT, and the email is ******************** I just want my account back. I can provide images to prove I have the account on my PlayStation. I forgot the email to my ea account, but I know the PlayStation account linked to it, but I cant access it because its suspended. I want to link my ea account to my other PlayStation account. I had an heirloom and tons of legendary skins on apex legends.
  
  Sincerely,
  
  Bentley Patino

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Support Team:My EA ID is guoankang, and the registered email is ****************** My account for Apex Legends was banned, and I hope the company can lift the ban. I love this game and have invested a lot of time and money into it. I have always abided by the game rules and never used any cheating software or engaged in???? (violations). This ban has prevented me from continuing to enjoy the game with my teammates.I suspect the ban may be due to a system misjudgment. After a game update, there were several network fluctuations, and when I changed my network node, the game experienced abnormal lag and even disconnections, which might have been mistakenly flagged as unusual activity by the system.I feel EA has been inactive and failed to carefully review my account. I hope ******************** can provide assistance.

  Business Response

  Date: 06/16/2025

  Hello,

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  Regards,
  EA Help

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23467581
  
  I am rejecting this response because:I am dissatisfied with EA's ban on my account. ********************** has been very perfunctory. My account was banned a ******************** ago, and at that time, I did not use any cheating-related software. The only incident was when I might have played at an internet ***. The computer at the internet caf was hacked. The network was very slow at that time, so I switched the acceleration node and changed the game node. Later, I checked and found out that someone had used cheats on the computer in that internet caf before, and the computer was hacked. I had no ******************** about it. I just went to the internet caf with friends to play and have a happy team match. I love Apex so much and have spent a lot of money and time on it.
  
  Sincerely,
  
  Zephyr ******

  Business Response

  Date: 06/17/2025

  Hello,
  
  We have assessed the account and determined that an action was taken due to a breach of our Terms of Service. This matter has been resolved, and the outcome has been communicated directly to the account holder. Should the player wish to contest the decision with any new information, they should reach out to the EA Terms of Service team directly.
  
  For further details on how to contact the team, please refer to our article on EA Help: *****************************************************************************************************
  
  Regards,  
  EA Help
  
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23467581
  
  I am rejecting this response because:I am dissatisfied with EA's actions. The company has been perfunctory. I have not violated any of EA's terms and conditions. The problem with my account occurred because I logged into it at a cybercaf. I am someone who abides by rules and terms, and I hope EA will unban my account.
  
  Sincerely,
  
  Zephyr ******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 06/16/2025

  Hello, 

  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  
  Regards,
  EA Help.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Electronic Arts (EA) regarding the unjust ban of my EA account, which prevents me from accessing games I've legitimately purchased and invested in. This ban stems from a compromised linked Xbox account, leading to an erroneous "cheating" ban in Apex Legends despite my adherence to EA's terms.Conflict with EA's **************** Rights (U.S. Consumer Fairness Act):Unjust Application of Terms: EA's terms imply account holder responsibility. However, the ban resulted from actions by an unauthorized third party accessing my account via a compromised linked Xbox platform, not direct EA account security ********************** by me. Holding me solely accountable for actions I did not commit, and couldn't prevent, is an unfair application of their terms.Insufficient Investigation: EA's investigation appears to have focused solely on in-game cheating detection, overlooking the root cause: the compromised linked Xbox account. A fair resolution demands a deeper look into the entire chain of events.Damages to User:Financial: The permanent ban confiscates my over $150 investment in EA content.Time/Effort: My 550+ hours and Master rank represent significant personal investment, now negated.Reputation: The "cheater" label unfairly damages my gaming reputation.Denial of Service: I'm denied access to purchased services without a fair resolution considering the account compromise.I respectfully request the BBB mediate this dispute, urging EA to:Conduct a comprehensive investigation of my account , Xbox Gamertag: , focusing on login origins and activities around April 4, 2024, to verify unauthorized access from the compromised Xbox ************** their policy application regarding bans resulting from unauthorized Lift the permanent ban on my EA account for Apex Legends.I believe a fair resolution is vital for consumer trust in online gaming.Thank you for your time and assistance.Sincerely,

  Business Response

  Date: 06/13/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Thank you,
  Electronic Arts
  EA Help

  Customer Answer

  Date: 06/16/2025

   
  

  Complaint: 23464136 
  

  
  

  I am rejecting this response because:I am writing to file a formal complaint against Electronic Arts **** (EA) regarding the unjust and unresolving ban of my EA account, which severely impacts my ability to access and enjoy games I have legitimately purchased and invested in.      This issue stems from a compromised linked Xbox account, leading to an erroneous ban for "cheating" in Apex Legends, despite my adherence to EA's terms of service.
  
  
  Prior to April 4, 2024: I was actively playing Apex Legends on my Xbox, linked to my EA account, without any history of cheating or violating EA's terms of service.      My gameplay was legitimate, reflecting over 550 hours of dedicated effort and reaching the Master rank.
  April 4, 2024 Account Ban: On this date, my EA account was banned from Apex Legends for "cheating."      This ban was immediately alarming, as I had not engaged in any such activities.
  Discovery of Xbox Account Compromise: Following the ban, I conducted a thorough investigation and discovered that my linked Xbox account had been compromised.      It appears unauthorized individuals gained access to my Xbox account credentials.
  Crucially, because my EA account was linked to the compromised Xbox account, the unauthorized party was able to launch Apex Legends through the Xbox platform, effectively gaining access to my EA account and initiating the "cheating" activities that led to the ban.      I had no direct knowledge or control over these actions.
  Upon discovering the compromise, I immediately took steps to secure both my Xbox and EA accounts, changing passwords, enabling two-factor authentication, and ensuring no further unauthorized access.
  

  
  

  Sincerely,
  

  
  

  ***** *****

  Business Response

  Date: 06/17/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  Thank you.
  EA Help
  Electronic Arts

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

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  Business Response

  Date: 06/13/2025

  Thank you for raising your concerns with us. 

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.

  Thank you,  
  Electronic Arts 
  EA Help 

  Customer Answer

  Date: 06/13/2025

  ?????:
  
  ????????? ID ******** ?????,????????????
  
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  ***** *****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many EA game players, we write this letter of complaint with great frustration and anger. Recently, EA's anti-cheat system had a serious anomaly, resulting in a large number of innocent players' accounts being banned, which has caused great damage to many players. In the past period of time, many players in the normal EA's various games, without warning received the account was banned notice. These players did not break any rules during the game, nor did they use any cheating methods. They range from veterans who have spent a lot of time crafting their characters and worlds to newcomers who have just stepped into the world of EA games. However, the anti-cheating system indiscriminately blocked their accounts, making it impossible for them to continue to enjoy the game, and their previous investment of time, energy and possibly money was wasted.

  Business Response

  Date: 06/13/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EA company banned my account for no **********************, and furthermore, they did not handle this matter according to their user agreement.Per Section ************************** Terms of Service, I was entitled to receive a violation notice specifying the banned offense. However: - No email was sent to **************** (Attach : No email was sent to ****************)- Ban history shows empty "Reason" field (Attach : Ban History Screenshot) This constitutes procedural violation. When players fight fiercely in the virtual arena of Apex Legends and are suddenly banned by EA without any reason to appeal, their confusion and anger are no less than that of Mr. ** who was inexplicably tried in ******* "The Trial". EA builds a silent 'castle', where players are like wandering lonely souls, knocking on no door, and having no way to appeal - this is a glaring scar in the digital age, and more importantly, a lament for the barrenness of procedural justice.When players knock on doors day and night in the siege of EA, and countless hours of hard work are silently consumed, this silent accusation will eventually become a thunderbolt. The gaming world should have shone with humanity's eternal pursuit of freedom and fairness, rather than becoming a quagmire of arrogance and indifference. The glimmer of procedural justice ultimately needs to illuminate every digital corner in order to live up to the virtual home poured by players with enthusiasm. When code becomes a shackle, we need to remember even more: the cornerstone of the digital kingdom should always be the indomitable and truly beating hearts at both ends of the screen.

  Business Response

  Date: 06/12/2025

  Hello,
  
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. This has already been addressed and the conclusion provided directly to the account owner. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  Regatds,
  EA Help.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service representatives, hello I am now contacting you regarding the fact that my EA account was banned by **********************'s sales agreement on June 6th, ******* my account has been unable to create any cases with EA for a consecutive week, even the online customer service of **************************, the official forum manager of the EA forum, and the EA staff on ******* have been unable to solve this problem. In this situation, one staff member asked me to contact the EA review team through BBB. Please help me supervise EA to check the situation of my account.Before that, ********************** help me emphasize to them that my account cannot ********************** cases on EAHelp and I cannot contact the team through EAhelp. Therefore, I seek help from you through ******* account was created in 2022. I have been playing for three years and am a long-time EA player. However, not long ago, I received a ban email from EA. In attachment AA1, it was mentioned that I had violated the sales agreement. Recently, I did recharge APEX through Steam. I uploaded my consumption records in attachments AI,A2,A3, and A4. They are: I purchased ***** Apex coins on June 3rd,2025, and ***** Apex Coins on June 1st,2025. All the purchases were made through the regular balance on Steam. Moreover, Steam officially affirmed my consumption and did not offer any refunds or bans.Meanwhile, there are some suspicious activities in my account. I request the team to protect my account and kick out the hackers' permissions. This is the suspicious activity I marked Singapore-SG-17 ************ Of the T10:2025-06-11. 078 z Seattle-US-98160 ************* The 2025-06-10 T06:26:06. 160 z Please have the team check and protect my account. **************************** is very important to me. Just a few days before receiving this email, I was still making purchases and supporting ****. I believe that for a player like me who loves it, I will not do anything against the rules. Please have the team check what happened to my account. Thank you!

  Business Response

  Date: 06/12/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Thank you,
  Electronic Arts
  EA Help

  Customer Answer

  Date: 06/16/2025

   
  

  Complaint: 23458877 
  

  
  

  I am rejecting this response because:As my account has been unable to create any cases with EA for a consecutive week, even the online customer service of **************************, the official forum manager of the EA forum, and the EA staff on ******* have been unable to solve this problem. In this situation, one staff member asked me to contact the EA review team through BBB. Please help me supervise EA to check the situation of my account.
  Before that, please help me emphasize to them that my account cannot ********************** cases on EAHelp and I cannot contact the team through EAhelp. Therefore, I seek help from you through this.
  
  My account was created in 2022. I have been playing for three years and am a long-time EA player. However, not long ago, I received a ban email from EA. In attachment AA1, it was mentioned that I had violated the sales agreement. Recently, I did recharge APEX through Steam. I uploaded my consumption records in attachments AI,A2,A3, and A4. They are: I purchased ***** Apex coins on June 3rd,2025, and ***** Apex Coins on June 1st,2025. All the purchases were made through the regular balance on Steam. Moreover, Steam officially affirmed my consumption and did not offer any refunds or bans. 
  

  
  

  Sincerely, 
  

  
  

  ***** hunter 

  Business Response

  Date: 06/16/2025

  Thanks for the message,
  
  We welcome them to reach us again at *************************** if the player wishes to attempt to recover their account with any new information available. 
  It is possible to create a case without access to the EA Account by using any linked account *********************** to login with and creating the live support request this way. Account security is an urgent matter and we would be unable to support a request like this through this channel for security purposes.

  Thank you,
  Electronic Arts
  EA Help
  

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB customer service, hello I wanted to buy an EA game through Steam last year, and it prompted me to register an EA account. My ********************** account is ******************** registered on February 22, 2023 at 08:06Z, but just one day later, around February 23, 2023 at 15:36:52, My account has been ********* now, I think ************************** should ************************ to understand what happened to my account.Most importantly, my account has not engaged in any violations in any games. Even without playing any games, the account was banned. According to the email prompt, EA claimed that my account violated the sales agreement. However, all the consumption records in my account are made through Steam, and I have not made any refunds. Steam has not banned my consumption records either. Meanwhile, for the convenience of EA's inspection, I have uploaded my consumption records in A1,A2, A3, and A4 in the attachment. Please ask the EA team to check my consumption records. I guarantee that I haven't violated any sales agreements.I purchased it Takes Two on January 28th,2025, and Battlefield One on the same day. However, due to the account being banned, I was unable to activate them.Meanwhile, there are some suspicious activities in my account. I need the team to help me check the suspicious activities in my account and protect my account at the same time to prevent hackers from further damaging my account.And I have my initial email address, which can be provided for verification. I don't know where the problem lies, but there is a leakage of the account. Please help me check. Thank you for your patience!At the same time, the most important thing is that I am unable to contact the team through EAhelp. Please do help me explain to the team that my account cannot ********************** cases on EAhelp, which led me to only find out that I could contact EA through bbb after being banned for two years. Please make sure they check my account

  Business Response

  Date: 06/12/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  Thank you, 
  Electronic Arts
  EA Help 

  Customer Answer

  Date: 06/16/2025

   
  

  Complaint: 23458687
  

  
  

  I am rejecting this response because:My EA account ******************* was registered on February 22, 2023 at 08:06Z, but just one day later, around 15:36:52 on February 23, 2023, my account was banned.
  
  By now, I think ************************** should ************************ to understand what happened to my account.
  Most importantly, my account has not engaged in any violations in any games. Even without playing any games, the account was banned. According to the email prompt, EA claimed that my account violated the sales agreement. However, all the consumption records in my account are made through Steam, and I have not made any refunds. Steam has not banned my consumption records either. Meanwhile, for the convenience of EA's inspection, I have uploaded my consumption records in A1,A2, A3, and A4 in the attachment. Please ask the EA team to check my consumption records. I guarantee that I haven't violated any sales agreements.
  

  
  

  Sincerely,
  

  
  

  ***** ******

  Business Response

  Date: 06/16/2025

  Thank you for raising your concerns with us.

  We've reviewed the account and the action taken was due to a violation of our Terms of Service. Unfortunately we cannot assist through this channel nor can we overturn the violation. If the player wishes to dispute the action taken, they will need to contact the EA Terms of Service team directly.

  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************

  Thank you, 
  Electronic Arts
  EA Help 

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the world of games, we players invest a lot of time, energy and even money in the hope of enjoying the fun of games in a fair and just environment. However, EA's recent mistaken account blocking behavior has seriously affected the gaming experience of loyal players like me.First of all, I have always strictly abided by the rules of EA games. During the game, I have never used any cheating software or violated the fairness of the game. Every operation I made in the game was based on my own skills and understanding of the game. Whether in fierce battle scenes or in the process of completing daily tasks, I always maintain a fair competition attitude.However, suddenly I received a notification that my account was blocked. This notification did not provide enough detailed reasons, but only informed me that I violated the rules. This was completely unacceptable to me because I had no ******************** what I did wrong. This ban without a clear explanation was like an unwarranted accusation, and my reputation in the gaming community was also ********** account is not just a string of numbers, it represents all my efforts and memories in the game. I have unlocked many achievements under this account and spent countless happy gaming time with friends. Now that my account has been blocked, I feel like I have been deprived of these precious things.I hope EA can review the situation of my account being blocked. I ask EA to provide a more detailed and accurate reason for the blocking. If it is indeed a mistake, they should immediately unblock my account and take ************************ to restore my account status, including my game level, in-game assets, etc. At the same time, I also hope that EA can improve their account management system to avoid similar mistaken blocking situations from happening again, and provide players with a fair, just and transparent gaming environment.

  Business Response

  Date: 06/12/2025

  Thanks for the message.
  We've reviewed the account and the action taken was due to a violation of our Terms of Service. We regret that we cannot assist through this channel nor can we overturn the violation here. If the player wishes to dispute the action taken with any new information available, they will need to contact the EA Terms of Service team directly.
  
  For more information on how to contact their team, please visit our article on EA Help: *****************************************************************************************************
  
  Thank you,
  Electronic Arts
  EA Help