Complaints

This profile includes complaints for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunPower Corporation

  1414 Harbour Way S Ste 1901 Richmond, CA 94804-3606

• 

  SunPower Corporation

  262 Washington St Ste 700 Boston, MA 02108-4632

• 

  SunPower Systems

  2125 E Katella Ave Ste 220 Anaheim, CA 92806-6073

• 

  SunPower Corporation

  8900 Amberglen Blvd Ste 325 Fl 3 Austin, TX 78729

• 

  SunPower Corporation

  51 Rio Robles San Jose, CA 95134-1858

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing my contracts with SunPower on 2 Nov 2022, I was passed along from my sales rep ********************** to my project manager, *************************** . The one email I got from him on Nov 28 was to tell me the engineers had finished the planning and we were proceeding. I have not heard from him since. He will not return any calls or emails. I had to get the escalations **** involved, and a ******************* answered a few emails before stopping communicating with me. At no point was any inappropriate language used in any communication. I was told that it would be impossible to place backup batteries in my home. This is months after being told the engineers had approved plans. Now I can not get any one to talk to me, am I still under contract? Im honestly not sure. One thing I know is if its this hard during the honeymoon phase, I can not imagine how bad getting a repair under warranty would be.How do we proceed?

  Business Response

  Date: 03/10/2023

  Hi ****,
    Yes you are presently under contract. As has been previously stated the state building code is not allowing for a battery, the option that is available is the solar system without the battery. 

  Customer Answer

  Date: 03/11/2023

   
  Complaint: 19527284
  
  I am rejecting this response because:
  So far any communication from SunPower has been nonsensical at best  Im told due to having wood stairs I can not have a solar  battery, that makes zero sense, as my neighbor with solar also have wood stairs. Even if that were the case my basement is a walkout, so that provides ground level entry from a driveway and a garage to access that  Ive stated it several times. Additionally my own contract manager told be via email that the electrical portion of the engineers assembly was good on Nov 28. They insist my main panel does  it have access to an unfinished basement space, but thats not true. Ive taken pictures to prove all of this and they still just take the same posture. Ive asked to be provided which state codes specifically are being violated, and have not received an answer, in fact after filing with the BBB, Ive been emailed by at least 4 different people, none of which have emailed me back after my responses. I do not want a solar system without batteries, and am now under contract with another solar provider.  After seeing this stunning display from SunPower, I absolutely have no wish to conduct further business. Everything I say falls on deaf ears.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/23/2023

  Hi ****,
  I apologize for any delays in communication that have happened in the course of your interaction with SunPower. 
  
  We have found that that state code below is the one that is being referenced.
  
  2022 ******** Fire Safety Code:
  1207.7.3 Dwelling Units and Sleeping Units:
  ESS shall not be installed in sleeping units or **************** of dwelling units.
  
  I again apologize for the delay in providing you the stated code.  
  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially chose SunPower and selected a solar proposal, the sales representative ******************* deceptively discouraged me from adding a battery because "a breakthrough in solid state batteries" was coming in the near future. I mistakenly trusted him and went with his proposal excluding the battery. I then go forward with the long and stressful process of having the solar panels installed on my roof. My system is activated a few months later and I start to getting my bills and notice my electric bill is still very high, with a reduction of only $100 dollars. Thus, my current electric bill plus the cost of the panel financing is HIGHER than without the panels. I realize this is because my electric company buys power back at 6 times less than what they sell it to you on peak hours. This is why I say deceptive, he should have informed me that I would be losing a lot of money selling my power back to the electric company and a battery would have offset the cost. Since after my first bill in September 22, I have been pleading with him and SunPower directly to sell me a battery, but they will only sell me one if they can add another set of 10 panels! or a new 4kw system!!! After already purchasing 24 of their panels!!! They say they are reserving batteries for their new customers only, so they definitely have them. No other vendors will touch my system and install a battery for me in fear of voiding the warranty (I've ask 6 other installers), so I'm stuck either way accepting this system that is ripping me off every month, or spending another $15-20k on more panels I don't want. At this point, I want SunPower to either sell me battery now, or take their panels and system back and give me a full refund.

  Business Response

  Date: 03/10/2023

  SunPower has provided information to customer on options relating to their concern of a battery purchase and directed the customer to speak with a local dealer to discuss availability and compatibility with current system. 

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19522778
  
  I am rejecting this response because: 

   

  The response is untrue. I was never informed of options for a battery purchase. The last time ******************* from Sunpower contacted me was January 31. He said he forwarded an email from a sales rep named **** but the email was not appended to his email. I asked him to resend it the next day but did not get a response from ****. I would like to actually see what options they propose. I attached the latest email as a screen shot and also the search results from my email account when searching for "sunpower". I would like to accept the response of it was a resolution but it only seems like pacifying.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/23/2023

  SunPower is currently working to provide the customer with requested information on battery sales options. We are currently pending response from required stakeholders, once received information will be provided to the customer. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19522778
  
  I am rejecting this response because:

   

  I will accept the resolution once I receive a quote. Please send that asap.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  SunPower is currently working to arrange all customer requested information to be provided as soon as possible. Internal discussion on all available options are ongoing and updates will be provide to the customer when they become available. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  solar system has been off for the last 12 months and still has not been resolve. i put a complaint with BBB before it was closed ( i do not know why), they assigned me a escalations manager who does not answer emails or phone calls. The system has not been working and they are sending me to collect because i stop paying for something that does not work. at this time im looking for a reimbursement and for this leased system to be removed from my roof

  Business Response

  Date: 03/10/2023

  I would like to take this opportunity to assure you that we take your concerns very seriously and we are committed to finding a solution that meets your needs. We apologize for any inconvenience caused and understand that this has been a frustrating experience for you.
  As I have stated on the email I sent earlier, I've been consistently following up with our subcontractors for the inspection schedule. 
  
  In  the meantime, I have also requested to suppress the ******* letter in line with the collection notices. We would like to assure you that we are committed to resolving this issue as soon as possible and will do our best to provide you with a satisfactory resolution.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Sunpower installed solar panels on my roof sometime in March 2022 -They removed a lot of tiles from my roof.-During the summer everything was okay.-When the rainy season came, the problem started to manifest through a leak coming from my ceiling.-I reported it to Sunpower last December 11, 2022.-They first sent two people to check. The two persons did not go to the roof. They insisted on checking the attic. They did not see anything.-The leak went on. They sent a person last January 4, 2023. He went up to the roof. He took pictures and documented it. He went inside the house and took pictures of the ceiling. By that time, there was already another possible leak. The person said he would report it to their office.-This February 16, 2023, they sent another person. He went to the roof but nothing happened because as of today, the living room is leaking in two parts due to frequent rainfall. My worst fear is that this can result to underlying problems such as illnesses in my household due to mold, electrical connection issues, and other safety hazards. -The last person they sent was rude and demeaning.-Despite multiple e-mails and calls to them. Nothing was resolved. I was talking to different people each time. I also spoke with the project coordinator named, *************************** several times. It took her a week to reply or no reply at all.-She said, an executive team would call today, February 28, 2023. There was no call and no response to my e-mail last night.-In the meantime, the leak has worsen already.

  Business Response

  Date: 03/08/2023

  We have assigned an escalations specialist and have created a work order to have a tech sent out to investigate the customers concern with a potential roof leak. Our tech will make repairs if possible and gather info on the leak so that we can address the home owners concern.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19517048
  
  I am rejecting this response because:  The business kept on saying that it would resolve the problem that I complained as a customer but the escalation specialist that they assigned in the case, the name is ******************************* gave me nothing but lip service. I called several times and kept on promising that she would send a technician but no one came to the house. Now, weather forecast said that it will rain for 9 days in ************ and I can tell you that the situation of my roof and my ceiling got worse already than it was when I first filed the complaint to Better Business Bureau.

  The business does not have genuine concern to customers regarding complaints.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/20/2023

  We have assigned an escalations specialist to the case and our working on scheduling to have someone out to investigate the claim so that it can be addressed by our team. 

  Customer Answer

  Date: 03/26/2023

   
  Complaint: 19517048
  
  I am rejecting this response because:The damages on the roof and ceiling have not been repaired and damages have been worse in the past three months (please see attached photos).This is unacceptable and irresponsible business practice. This company rushed to install the solar panels not making sure the job was completed properly and correctly. I am now stuck with these solar panels along with all the problems that were incurred. I feel that after the transaction has been finalized, the company has not been receptive to my multiple requests and complaints. These solar panels are expensive and as a hard working customer, I expect better service and reliability. I will still have to deal with this company as long as I have the solar panels and so far I have already undergone a lot of stress due to their negligence. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2022 we had a solar panel system installed on our roof by ****************************. The system was manufactured by SunPower Systems. Since the day it was installed it has NEVER reported properly the amount of power the home used. We have spoken to Sunrise Solar, the installer and then the SunPower Systems themselves. To date, it has NOT been corrected. We are told "will take 3-5 days for them to get back to us." We call and are told they are working on it and they will call us back. This has been going back and forth since November 2022. We want this corrected already.This is a problem using the mySunPower app on our iPhones. We are using iPhone 14 Pro ***** using iOS version numbers 16.3.1 so our operating systems are up to date.The system seems to be working properly and we are saving money from our utility company (Con ******* so the complaint is not in the system not working properly. The complaint is in the reporting of the numbers and they can't seem to fix it for going on 4 months now.We have spoken to operators and now supervisors, They recently did something that made it worse. Please help us, BBB!!!***********************

  Business Response

  Date: 03/02/2023

  I have reviewed your account and noticed one of the meters that tracks your homes consumption is flipped. I have sent a update to the device to re-do how it calculates you consumption and will be monitoring to ensure this has resolved you issue if not then we will take the next steps to address the concern.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* install solar panels on my way home over the summer. They had a third-party company, inspect my roof for quality to ensure that my roof not need to be replaced anytime soon so the solar panels could be installed.. 5 to 6 months later I need a total new roof rip and replace. I feel ********* should put the bill for this as I was misled by there a third-party company who inspected my roof.. *** reached out to ********* and Im really not getting any answers this one lady **************** dont know her last name as useless as a t** in a bowl. Shes unwilling to help me out here. This one lady ***** from Evergreen4 Life has been very helpful and so has my sales person *******************, but I do not feel that I should be responsible for the cost of detaching in reattaching my solar panels after ********* had my roof inspected. Its been roughly 6 months how does a roof go from your good for years to six months later I need a completely new roof. My homeowners insurance has already verified that I need a new roof. My roofing contractor is doing the best he can to get those sort panels detached, but ********* is just being difficult. I do not recommend ********* as a company as their customer service is subpar an argumentative

  Business Response

  Date: 03/08/2023

  Thank you for affording SunPower the opportunity to respond to the customer's concerns. In reviewing the site survey completed prior to the system installation, the customer's roof passed as it was determined the roof could hold the weight of the system and the roof still had 15 years of life. For clarification purposes, after the system has been installed, the customer is responsible for the cost to remove and reinstall the system to replace or repair their roof.

  At this time, we are still reviewing this complaint further to determine if there is anything else we might be able to do to assist the customer. We encourage the customer to provide any documentation supporting his claims. 
  

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19500236
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  if my roof according to ********* standards had several years to go before it would need to be replaced. Why, after three months of theirs, solar panels being my on my roof does my roof need to be ripping replaced 90 days after their install how are they not responsible for detachment and reattachment of the solar panels 90 days after it was installed 90 days if they had respectable responsible roofers inspecting my roof prior to installation I wouldve had the roof rip and replace them, but now they want me to pay thousands of dollars out of my own pocket to have the detach and reset of the panels I dont feel this is fair to me as the consumer and I feel ********* should foot the bill for this I understand I am responsible, however I am not a professional roofer that gave a homeowner bad information to go on their third-party. Roofer was just up there for show so ********* could get paid. Someone needs to hold these companies accountable for their actions.

  Business Response

  Date: 03/15/2023

  We have come to an agreement with our ** to split the cost of the R&R of the panels with them.  SunPower will pay for half of the cost, and the ** will pay for the other half.

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I referred my neighbor to Sunpower Direct and was documented having done so on the initial contract that he signed. We were told that once the system was installed they will be mailing out a $500 debit card. The system got installed and nothing was heard from Sunpower on the referral award. The Sunpower Energy Consultant informed us that there was a delay because Sunpower Direct was rolling out a new app to handle referral rewards. In turn, we had to submit via the app which I did with the initial help from the Sunpower Energy Consultant (see attachment). Well I haven't heard anything form Sunpower although I tried to contact them via email and voice but never received a reply. In turn, I am requesting that Sunpower Direct make good on their promise and pay out the $500 reward. I referred them a customer who installed the equipment and was acknowledge as a reference from the very beginning. I feel gutted that Sunpower Direct does not make good on their promises, how can they expect owner's to refer their product if they don't own up.

  Business Response

  Date: 03/07/2023

  I am writing to inform you that the referral bonus has been paid out.
  We appreciate your effort in bringing new customers to us and rewarding you for your loyalty and support.
  Additionally, I tried calling you about the payment, but I was routed to voicemail.
  I have left a message, and I am waiting for a response. If there are any issues or concerns related to the payment, please let me know so that we can address them accordingly.
  With the successful payment of the referral bonus, this case will now be closed.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house with their solar panels. Our electricity company told us that we need someone to look at the panels as one of them may not be working properly. We have been going back and forth with this company since 2018. They let a local technician come to check something. They never know what they are looking at or for. They walk around the house and go back. This has happened twice. Since 2021 no one has gotten back to us about even coming out or assessing the panels. No one responds to complaints. No one picks up when you call.

  Business Response

  Date: 03/07/2023

   SunPower is aware of the concerns for the homeowner. We have been in contact with the customer and will be working closely with the customer to help resolve her current issues.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In or around February 2022, Sunpower engaged in an internal data migration that lost all of our historical residential solar reporting along with many others (anything prior to February 2022) that was previously available via desktop and their ************************ mobile app. After calling with concerns that my account had lost this data for our installed residential solar array, we were informed by Sunpower's customer support that all historical data (going back to the original installation of our array in 2019) was being migrated and it would be months before the project was complete. In October, I called back after still not having access to my data and was told I was in a small group of customers where there had still been an issue with the migration and it would be escalated to their "data migration" team and to expect a fix within a few weeks. I have been calling them every few weeks since then only to have them "move the goalpost" and make false promises that they would escalate to the "data migration" team for resolution. There is nobody in that team that will take calls directly, no escalation point or communication available to them and I was informed I would have to liaison through their general customer support team. Here we are a year later, with the most recent update being that a new customer support individual has been assigned to my case, is working with the "data migration" team (yet again) and that we should expect another "few months" before resolution. It's essentially Groundhog Day with nobody from Sunpower willing to take direct responsibility, no way to communicate with the team that is supposedly fixing my issue, and no reason to believe that anything will change a few months from now if we take past behavior into account.It's absolutely unacceptable that after a full year, Sunpower feels okay in offering a supposed fix that will STILL take another "few months" at a minimum to resolve. I seemingly have no recourse. Case #********

  Business Response

  Date: 03/06/2023

  Though I haven't had a chance to speak with the customer due to phone tags, I'm sorry to hear that he's  experiencing such frustration with the lack of progress in his case. It's understandable that the repeated delays and lack of resolution is making him feel like he's stuck in a never-ending cycle. Please be assured that I am working with the data migration team to find a resolution. However, I can understand that being told to expect another "few months" before resolution can be disheartening. I will follow up with the support team and ask for regular updates on the progress being made. **** assured that his concerns are taken seriously and that he will receive the best possible assistance from me. I hope that a satisfactory resolution is found soon and that he can move on from this experience with a positive outcome.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ************ Systems (SSES) was contracted by ************************* on 9/7/2012, to install a renewable energy power system completed on 11/26/2012 at *********************************************************** The major system components included Power-One Model: PVI-****-** (240V) Inverter, ser # **********. The SunPower PowerOne Inverter warranty info provided by SSES follows PowerOne Inverter carries a 10 year workmanship warranty and SSES will be facilitating all paperwork to extend that warranty for an additional 10 for a complete 20 year warranty After error code E031 appeared on the failing SunPower Inverter, SSES opened SunPower Inverter Case ******** on 11/2/2022 Numerous emails and phone calls have been made to SunPower support to get the defective parts replaced to make the under-warranty SunPower inverter operational The last correspondence dated 1/30/2023 follows Unfortunately, we dont have on-hand units of the needed inverter. Weve checked if we can use a different brand, but they are also not in stock. Weve also checked if we can use a larger inverter, however, it wasnt recommended by our technical support team as doing so can cause lower total energy yield and overheating I will keep checking the availability with the vendor. Again, I am really sorry for the delay and the inconvenience, and thank you for your patience Pael Balbaboco *********** ************* The above information is incorrect. Having an inverter with a larger capacity, than the amount needed has no negative affect on the generation of power to the unit We have been without power from our panels for 4 months and SunPower has done nothing to remedy the situation or honor the warranty for the inverter we purchased SSES purchased on our behalf and provided our solar renewable energy system can be contacted at ************ SunPower System failed to honor their product warranty and I am requesting immediate replacement or financial compensation to use for purchasing an inverter from another manufacturer

  Business Response

  Date: 03/06/2023

  This case has been assigned to an escalations specialist and we are looking into alternative options for the home owners defective inverter. The manufacture of the inverter has a back order for this part and we have one on order for the home owner. We will continue to look for an alternative to resolve the issue as quickly as possible. 

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19494239
  
  I am rejecting this response because it addresses nothing with respect to my having waited for 4 months for a replacement inverter and now I am told that yet another person is in the loop and they will get back to me - eventually. I am loosing money each month that Sunpower delays in replacing our failed inverter.
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/13/2023

  The manufacturer of the inverter is dealing with supply constraints. We are actively seeking for an alternative solution such as a comparable inverter from a third party as well as keeping the original order in place. 

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19494239
  
  I am rejecting this response because: the business is doing nothing to resolve the matter which has been in need of action on their part for the past five months. Their product failed under warranty and the company has done absolutely nothing to replace the failed product. Replacement inverters with 2 MPPT controllers and a 3.7 or greater kWh capacity are readily available in ***************** but Sunpower has decided that I should wait for more months to get a new inverter when it is more convenient for them to do so.
  
  Sincerely,
  
  *************************