Computer Hardware
Avanquest SoftwareThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Avanquest Software's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been charging me $95.91 repeatedly via PayPal without my consent. This seems like a scam and I urgently need a refund.Business Response
Date: 04/15/2024
Dear *****,
I hope this email finds you well. We recently received your complaint via the Better Business Bureau (BBB) regarding certain charges, and I want to personally address your concerns and provide you with the details you requested.
First and foremost, please accept my sincerest apologies for any inconvenience or confusion these charges may have caused you. Its important to us that we address any surprises or concerns with your billing promptly and transparently.
Reflecting on your purchase on 4/11/2021, where you opted into our Auto-Renewal program for uninterrupted access to PDF-Suite, we wanted to ensure clarity and convenience from the start. I've included a screenshot of the purchase process to revisit that moment (*******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************). Additionally, a reminder was sent to your registered email about the upcoming renewal, aiming to keep you well-informed. If you haven't seen this email, it may be in your inbox or Spam folder.
Per your request, I am pleased to confirm that a refund for the last recurring charge has been successfully processed for you. You can expect the amount to be credited to your bank account within 5 to 10 days, depending on your bank's processing time
Click here to view your receipt**********************************************************************
You will also get a confirmation email regarding this refund within the next 24 hours; please make sure to check your Junk, Bulk, or Spam folders if you do not see this email within this period.
If your refund has not appeared within 10 business days, please contact me back and I will do my best to provide you with additional information on the status of your refund.
Thank you for being a part of PDF-Suite. I appreciate your understanding and look forward to serving you again in the future.Initial Complaint
Date:03/15/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. unable to log into account 2. explaination of charge March 7 $79.99Business Response
Date: 03/21/2024
Hello ******,
Thank you for reaching out to our support team today.
Following your request, we've issued a refund of ***** USD to your PayPal account on March 15, 2024.
Please expect the refund to be reflected in your bank account within 5 to 10 business days, considering typical bank processing times.
**********************************************************************
Additionally, we have cancelled all future recurring payments for the inPixio software. For instructions on how to reactivate your inPixio software account, please refer to the following link:
************************************************************************************************
Should you need further assistance, feel free to reach out to our support team:
************************************Initial Complaint
Date:02/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notification of an automatic renewal from this company. I have never used this software, it was included in my ** purchase and has been deleted from my **. When I contacted the company and attempted to long in, I did not have an account listed in their system. I reached up to the company and have yet to receive a response. I'm unclear as to how I have an auto renewal set up if no account exists under my name. Perhaps I simply missed the charges over the past 4 years, perhaps It was in the fine print when I purchased the ** with the preloaded software package. Thats my fault. HOWEVER, I want the latest transaction cancelled and charges refunded. I want my name removed from their autopay records, because I have no account, I'm unable to cancel something that I cannot access.Business Response
Date: 03/01/2024
**********************************************************************
Initial Complaint
Date:02/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Downloaded on my computer, but could not get it to workInitial Complaint
Date:10/19/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The software program Hallmark Card Studio had typos in the cards. This tells me that it is not a Hallmark Trademark sanctioned product. Fakes are the ones that have typos and errors. I would like a full refund for the items I purchased. Thank you for your prompt attention to this matter.Business Response
Date: 10/19/2023
The following order has been refunded. Please see attached account screen shot.
Order ID: ********
Name: **********;*******
Email: ****************************
Purchase Date: 10/8/2023 9:05:57 AM
Phone: **********
Address: ***************
City: *****
ZIP/Postal Code: 92545Customer Answer
Date: 10/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/17/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 3, 2023, I ordered Photo Explosion Deluxe from ***************** I have been promised several times that the order would be taken of. They have done nothing except send more ads. I can't call or email them. Phone number does not work, email says the box is full.Report number is UQKM9ZK9Business Response
Date: 10/19/2023
Dear BBB,
As seen in the attachment below that the customer account is inactive, and the payment has been refunded.
Thank you.
Initial Complaint
Date:10/12/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[inPixio] Re: Refund2 Yahoo /Inbox inPixio Support ...reach out to us. Regards, inPixio Support This email is a...Sun, Sep 10 at 5:02 AM ***** (inPixio Support) <***************************>To:*****************************, Sep 11 at 8:04 AM ##- Please type your reply above this line -##We wanted to let you know your request (*******) has been updated. This is an automatic message and you don't need to respond unless you want to add anything to your case.***** (inPixio)Sep 11, 2023, 08:04 EDT ********************, Thank you for your reply. I am sorry, but we did not receive any of your mentioned screenshots. I would appreciate if you share with us your feedback. To improve our program and services we need to know what exactly made you change your mind. Could you please give me a little more context on the situation? In case you need to use some specific feature, I can replace your package. In case you have difficulties with editing/converting files you can send it and I will test it on my side. I went ahead and consulted with the billing department. Im able to offer you 15 % off and the difference will be refunded back to your billing account in case you decide to keep the software. I will be waiting for your reply.Sincerely,***** Billing Support Specialist inPixio "This message and any attachments are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient do not copy this message or attachment or disclose the contents to any other person."************************* Sep 7, 2023, 16:02 EDT Subject: Refund OrderId: UQKKGDDX Products: inPixio Photo Studio 12 Ultimate - 1 Year I cannot use the software and I have sent you 5 different type of files now even if I did not send you no files at all I requested my funds the next day because I could not use th software so what is the problem this is my 6th time emailing you just give back my funds and lets end this Drama This email is a service from inPixio. Delivered by Zendesk I sent this company 5 different screen shots. Beg 8/23/2023Business Response
Date: 10/11/2023
Hello BBB,
We want to contest this complaint. The customer is complaining about a company called inPixio. We are *************. We currently sell gaming monitors and monitor accessories and are starting to expand into other computer accessories.We do not sell any studio software like inPixio. inPixio is a company that seems to sell some sort of photo editing software. We do not know for sure since it is not our company, but their website reflects as such.
We can provide screenshots of our website showing what we sell and our business and screenshots of inPixio to show what they sell and what the customer is actually complaining about.
We would also like to emphasize that we do not have any prior contact with this customer, so we know this was a mistake on their part. This happened previously where an inPixio customer thinks we, *************, are the same and file the complaint on us. This has happened about 4 or 5 times now.
Once again, please understand the complaint is against a different company called inPixio. We are *************. and we only sell gaming monitors and monitor accessories.Business Response
Date: 10/12/2023
I show the order canceled and refunded through a Credit Card Charge Back on 9/19/2023.
1. 8/22/2023 9:30:35 PM
************************* ******* Sale UQKKGDDX **** view
More from this customer
Basic Customer Information
Order ID: UQKKGDDX
Name: ************;*****
Email: ************************
Purchase Date: 8/22/2023 9:30:35 PM
Phone: **********
Address: N/A
City: N/A
***************************
Language: English
State/**********************
Country: *************
Billing: inPixioSoftwr.com (Global Collect **)
Card Info: 483312 *** 6919
Card Name: Visa
Order Details:
Date: Aug 22 2023 9:30PM Transaction ID: ********************* Status: Chargeback
Product Name Price Quantity Amount Balance Download URL Product Download Licenses Order Status Recurring
1. inPixio Photo Studio
Ultimate - 1 Year------------------------
UID: P030793
****: U27230822213035902026
Subscription Plan ID
Cancelled on '2023-09-19' Subscription: Cancelled (CB)Initial Complaint
Date:10/03/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had an automatic payment through PayPal for $ ***** CDN added to my account on Oct. 3, 2023. Who are you and what product are you charging me for? I don't recognize "Avanquest" as any one I have done business with in the past. Please contact me with the answers to this questions by Email or text. ASP. **********Business Response
Date: 10/04/2023
Hi ****,
Thank you for your inquiry. According to our records, you originally purchased our Driver Updater + Advanced Platinum Module - 1 year subscription on 10/13/2021. This subscription provided you with access to our software's premium features, benefits, and regular updates for a specified duration, typically on a monthly or annual basis, depending on the subscription plan you selected.
Your Download Link is ***************************************************************
Your License Key is ************************
The subscription plan you opted for is designed to renew automatically at the end of each billing period. This feature is in place to ensure continuous and uninterrupted access to the software, so you can enjoy its benefits without any service interruptions.
Here's a summary of what you purchased:
Software Subscription: 1. Driver Updater + Advanced Platinum Module - 1 year (Order ID is *********
Subscription Plan: Annual
Start Date:10/13/2021
Renewal Date:10/03/2023
Why It Renewed:
Automatic Renewal: To prevent any disruption in your access to our software and to ensure you can continue using it seamlessly.
We understand that subscription renewals can sometimes catch customers off guard, and we apologize if there was any confusion or lack of clarity about this process.
If you no longer wish to continue your subscription and would like to cancel future renewals, you can do so by following these steps: ****************************************************************************************************************************
We hope this explanation clarifies the nature of your subscription and why it renewed. If you have any further questions or require additional assistance, please don't hesitate to reach out****************************************
We are here to help and ensure your experience with our software meets your expectations.
Thank you for choosing PCHelpSoft. We appreciate your business and look forward to assisting you further.
Best regards,Initial Complaint
Date:08/25/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Pixio has a 30-day money back guarantee. I requested a refund within 2 days as the software could not do what I wanted it to do. I have emailed the company requesting a refund well within the money back guarantee time period. They keep emailing me requesting feedback about why I chose to ask for a refund at least 6 times so far and have yet to refund my money according to their refund policy since requesting a refund 2 weeks ago.Business Response
Date: 08/25/2023
Our business name is '*********.' The customer filed a complaint to the wrong company. We are not 'In Pixio.Business Response
Date: 08/29/2023
Dear BBB,
I'm showing the refund was done August 27th at 4:10am. It can take up to 3-5 days before the money will post back to the account.
Date Channel Reason ECC Agent Name Status
8/27/2023 4:10:17 AMTicketRefund /Chargeback Prevention (alert from Ethoca)Customer refunded/Refund FullUKR Risk - *********************************** Risk - *********************************** ClosedCustomer Answer
Date: 08/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/19/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 17, 2023 paid $41.34 for 1 year subscription to pdf Architect SAS Order Number: ******** Access to software was never granted by merchant. Complaint to Customer Service not answered. August 19, 2023 - I sent cancelation notice toBusiness Response
Date: 08/21/2023
The order for Mr. *** was canceled and refunded to his account on August 20th. It can take up to 3 days for the money to hit his account. Please see attached refund information.
Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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