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Business Profile

General Contractor

Ybarra Professional Builders

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Ybarra Professional Builders's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      construction project to remodel the front of the house started 4/2024. builder installed smaller vertical and horizontal wood studs than was specified on archtectural drawing . project failed inspection. the builder fired their contractor and closed their office in ********, they say they have no one to finish the project and fix the mistakes. they are not answering any calls. they have been paid $24600.00, and have finished about $12000 of work. project address *****************; aurora co. owner: ***** **** (deceased 2/25)family representative: *** ***** **********

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Already filed a complaint. I would like to add more documented information.

    • Initial Complaint

      Date:12/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date contract was signed with Ybarra Professional Builders:1/29/24.Amount paid $74,600 plus $227.66 for bathroom total: $74827.66.Committed to remodel basement, to include:partial demo, frame, insulate rooms, tile shower, install new bthrm. sink, toilet, vanity, new hood, sink in kitchen.Frame in new walls in kitchen, bedroom, ********** stairs, new floors. Move water heater. Ybarra left the job after 3rd installment. The basement was left with just drywall semi complete. Ybarra broke contract. Had to hire another contractor to fix mistakes and finish work.Cost of additional $98,00.Ybarra wanted me to sign a document that absolved them from our contract we both had signed. If I signed they would give me $5,000. I declined to sign. I asked them to return my money. I received a call from their main office in *********. They offered me $25,000.That was not sufficient to cover the cost to redo their mistakes and the money I had already paid out for work and material never completed.I want to get this resolved and get my money back.

    • Initial Complaint

      Date:11/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8-10-2024 I had a contract with Ybarra for a driveway apron for $20,000 it was built and supposed to be permitted per contract, turns out it was not permitted and I had to pull a permit for $535 the inspector said it was constructed wrong and needs to be demolished. I hired a contractor to demolish the unpermitted driveway and build a new driveway under my class A permit, then I hired a Attorney to help me recoup my losses. When he sent them a bill they would not accept that the permit number they gave me was fake even though I sent them a letter from the City stating ******* now filing a complaint with their insurance ******* also out Attorneys fee so far of $793.40 & contractors cost $2k to demo illegal apron

      Business Response

      Date: 01/23/2025

      Hello this is regarding complaint ***********

      We are writing in response to the complaint filed against us regarding the work completed for ***** ******** at ***************************************** we were not given the chance to rectify or correct anything. Even though our home improvement contract had the following listed below Opportunity to Cure: According to the terms outlined in our home improvement contract with ***** ******** we were entitled to the opportunity to address and remedy any issues or concerns with our work before any further action was taken. Unfortunately, ***** ******** did not notify us of the alleged problems or give us the contractual opportunity to cure the issue. Instead, they hired another contractor to **** the work without consulting us. Unauthorized and Unpermitted Work: Based on our understanding, the contractor hired by ***** ******** to redo the work did so without obtaining the necessary permits. This raises further concerns about compliance with local regulations and the quality of the work performed. Breach of Contract: By failing to provide us with notice and the opportunity to address the issue as required under our contract, ***** ******** has breached the terms of our agreement. Their unilateral decision to engage a new contractor without adhering to the contractual dispute resolution process undermines the fairness and validity of their complaint.



       

    • Initial Complaint

      Date:10/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Ybarra Professional Builders to remodel my kitchen for $35,000. They collected $21,750 per their payment schedule. They demolished my existing kitchen and patched the walls. My payment schedule was to include cabinet installation. Cabinets are not installed.Then they asked for an additional $8000. They stopped the work until I paid an additional $8000 for what they called a deposit which they forgot to mention or collect earlier, this deposit was not mentioned in the contract. They know how hard it is for people to live in a torn up home and thought I would just pay up to get my kitchen back. By now I did more research and found they are a slippery operation out of **********. I am convinced they are scamming **** was not going to pay any more than their payment schedule promised. Per the contract, the cabinets were to be installed based on what I had already paid for. They would not start installing the cabinets or proceed with any work until I paid the mysterious $8000.When I objected, They offered me $1500 to end the contract and sign off that I would not take any legal action. I have to hire a contractor to keep working because this mess is maddening. But I have to buy appliances and counter top, flooring, faucet, hardware, lighting that was all paid for within the Ybarra contract and payments I had already made.I want the appliances and other components I have paid for refunded to me. And I would like some compensation for the trauma I have been experiencing. I am a senior who saved my money from working to do this project but they took my money and left me hanging.

      Business Response

      Date: 10/23/2024

      We tried to remedy the situation but our client refused to continue to work with us we tried numerous time to reach them to resolve this and were unsuccessful in getting a fair resolution here 

      Customer Answer

      Date: 10/29/2024

       I am rejecting this response because:

      The response from Ybarra is false. 

      They had a large sum of money ($21,000)
      from me and demanded more before they would continue working. 

      They had demolished my old kitchen and put in half the cabinets. Thats all I got from them for my money. 

      With the money I gave them I paid for a refrigerator, oven, counter top, sink and more but I didnt get any of these items except a refrigerator I cant use because it is the wrong size. It sits in my living room for over two months now. They wouldnt process the return and wont give me the receipt so I can return it. 

      When I wouldnt pay $8000 more before starting to work again they threatened to sue me for the remainder of the $35,000 job. 
      These guys are despicable. I read a review, too late, that they pray on old people. 

      I appreciate any help you can give me. 
      Thank you, 


      ***** *****
      ************

      Business Response

      Date: 11/13/2024

      During the time we were working on the project prior to us being removed from the project we were unaware that our client had made a deal with our crew to do the work themselves and them get paid on it.

    • Initial Complaint

      Date:05/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received MULTIPLE calls from this company and have demanded they stop contacting me. I will be driving to the ************* and ABSOLUTELY will inflict damage on the management team in a major way. EITHER THEY STOP CONTACTING ME, OR I WILL MAKE THEM PHYSICALLY UNABLE TO CONTACT ME.

      Business Response

      Date: 06/03/2024

      ***************** does not need to come to our office We have placed ****************** on our do not call list.

      Customer Answer

      Date: 06/03/2024

       I am rejecting this response because: I've been "placed on this list" multiple times and they still call. Let them know that the next time I get a call from them, they won't need to worry about a bbb complaint. I will come to that office and there will be consequences. This is an absolute promise and guarantee. Please test my patience. 


      Business Response

      Date: 06/06/2024

      We have since added him to our do not call list and i have advised everyone in our office not to dial his number ever again so there is no need for the threats 

    • Initial Complaint

      Date:05/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received phobe calls. Theywant to do work for my house and got information about me and my property by looking at my tax information.

      Business Response

      Date: 05/28/2024

      We have added her to our do not call list so we will not reach out to her again and we do not gather information from any tax information since we do not have access to this whatsoever 

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 26 2024 we contracted with ****** to tear down and rebuild our deck. It was suppose to be a two week project that lasted until Apr 1 ,2024. They had to re-due the steps three times and there is still a deep step down on the last step. They had to re-due the railing as the cutting was terrible. We had skirting on the original deck, however, it was not in the contract to put the skirting on the new one but they did anyway but then refused to stain it until I insisted. ****** said it wasn't in the contract. They put the skirt on so should finish the job and stain it. Without consulting they put a clear stain on that makes our beautiful new deck look bad with the contrast. Overall the workmanship did not meet the quality that was needed, always having to fix things. It makes me wonder if the foundation is solid. We would like the deck railing reinforced to hold our planters and would like the skirting finish adjusted to match the deck. The company refuses to talk with me, saying the manager will call and never does. I have called or texted on 4/15, 4/22, 4/26, 5/2, 5/3 5/7 and 5/9 with no response or get run around. This deck cost us $23,000 which should include quality workmanship and follow-up if there is a problem as promised from ****** with her sales pitch for this company.

    • Initial Complaint

      Date:05/07/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024, I signed a Settlement Agreement releasing me from a contract I had with Ybarra Professional Builders due to a pricing conflict for a sunroom they were to construct. They were to demo my porch, porch cover, as well as empty some junk I had in my 12x12 patio area. Two men showed up to work and my husband assisted them with dumping the junk. On day two, we had the disagreement and Ybarra represented to me that the junk removal and the porch rebuild came to $9,000. Ybarra refunded me $6,000 of the $15,000 I had given them. I believed that Ybarra had in good faith constructed my porch according to code. I contracted with another company to build my sunroom, telling them that the porch deck had been built by the prior contractor. Upon construction, I was told that the porch deck was not done professionally and would not pass code. When deconstructing the porch, we saw that it was not done to the standards that Ybarra had promised. They had only bought 3 concrete bases and had used my previous metal bases. Code states that sunroom bases must have crossbeams every 16", which were not done. My new contractor had to rebuild the entire porch, buy new materials which consisted of wood planks and concrete bases throughout. This cost me another $3,400 in materials and labor.I believe that Ybarra should refund me the $3,400 for their poor construction of the deck due to their misrepresentation. Had I known at the time, I would have never agreed to their settlement of $6,000. Being that none of the contractors were ever on site, there was no supervision of these two men who built it, and therefore, had no knowledge of the quality of work we were being given. As the lead contractor, they had a duty to be supervising their workers and make sure that their building quality was up to code, especially when their clients do not possess such skills. The porch deck as built looked to be from a novice and not from a licensed contractor.

      Business Response

      Date: 08/09/2024

      We have a settlement agreement with our client for complaint # ********.
      If you need a copy of the settlement I can send it out to you. Thank you fir your time and I look forward to your response.

    • Initial Complaint

      Date:03/27/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contractor has stopped work on a home renovation project, and is demanding payment for milestones that are not yet complete.

      Business Response

      Date: 04/09/2024

      Project manager has reached out to home owner and we are working on addressing and completing all agreed upon repairs.   

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