Complaints

This profile includes complaints for Ybarra Professional Builders's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ybarra Professional Builders

  11801 Pierce St Ste 200 Riverside, CA 92505-4400

• 

  Ybarra Professional Builders

  10260 SW Greenburg Rd Ste 400 Tigard, OR 97223

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do a patio, which included pavers, artificial turf, fencing and built-in planters. I met with ***** and *** who were the salesman and I assumed the managers. They were very accommodating and I felt completely comfortable that they understood what I was looking for. Quick sketches were done to make sure we were all on the same page. They started to do the project and it was clear that they were trying to take short cuts at every turn in order to save money. If I was not there every day, my patio would not have come out looking anything like we had discussed. The worst part was that they play the blame game and blame everyone but themselves for what was going on. They also did not finish the top of the planter wall, so I have a completely unfinished planter and all they said was it won’t matter because the plants will grow over it and no one will be able to see. I explained that’s not the point I paid for what I wanted and I should be getting what I paid! They were also supposed to do fencing behind my wall, as well as around my HVAC unit which they never did but charged me for it! They did not do anything to grade it flat so the patio is on a slant! This is not a large job, and yet they were not capable of doing it correctly. I also had always planned on putting a fountain in and they were aware of this and knew that they had to run the power under the pavers so that the fountain could be plugged in. Although they said I didn’t need the fountain just the location I made sure to have the fountain here so there would be no question about where it was going. On the day that they were done I went outside and realized they had not run any power to the fountain. And then they began to blame me that I should’ve noticed this prior and let them know. I didn’t know I was the general manager on the job. I have called and emailed several times with my issues and looking for a refund for what they charge me, but never did. I have not heard back.

  Business Response

  Date: 02/14/2023

  We have reached out to our client and our trying in process of getting this resolved 

  Business Response

  Date: 03/17/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the consumer in reference to complaint ID .18*****5, and find that Mediation is necessary. however we have since gone back to her property and have removed the palm tree she mentioned in the complaint and addressed the issues also

  
  

  Thank you.

  Customer Answer

  Date: 03/20/2023

   I am rejecting this response because:

  The dead palm tree was not even in the complaint!  The dead palm tree occurred after the original complaint.  I had a landscaper come over to look at the tree to find out what the problem was and why it looked so bad and the response was that the roots must have been severed when it was moved from its original location and re-planted.  Once again, just add that to the already horrible job that was done by Ybarra.  Now I have to spend money to replace that too!
  
  
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  contract to paint house and repair siding on chimney. Included extensive preparation including removal of existing paint, eliminating caulk lines, etc (contracted attached). Total cost $33,792
  We contend that we were mislead in order to inflate cost . Painter(sub contractor) said that proposed actions would damage. When questioned project manager refused to acknowledge and said they would paint shed(9x12) not included in original contract.
  existing siding. He painted house1700sq' (including shed) and repaired siding 5 22x12 sheets on chimney
  Certified letters were to both Oregon and California offices(attached). We received no response!

  Business Response

  Date: 10/20/2022

  We have scheduled with our client to meet with them tomorrow and go over the concerns and address each one accordingly and remedy the situation. We are looking forward to resolving the situation for our client.

  Customer Answer

  Date: 10/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18***293, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Ybarra construction to replace my roof on 6/09/22 , "completed" on 7/12/22. there were many delays in work, there was no one supervising construction, workers were drinking beer and smoking pot on the jobsite, and leaving bottles in my yard. I am a 75 year old woman who is living alone so I had no way to climb a ladder and check my own roof but the flashing around the chimney did not look to me (from the ground) like it was correctly installed so I called a professional roof inspector who said materials were not all as contracted (new), the entire roof installation was inferior and not as contracted, also there was construction litter and nails all over my yard and landscaping had been destroyed. He videoed many problems that would result in leaking and dry rot. He recommended I withold the final payment and discuss with CCB board of my state. I sent a letter of intent to file to the contractor on 7/25/22. I was advised by the CCB that I did not have to allow the same contractor to fix the problems. I began to seek out a more ethical contractor, as I had grave misgivings about the integrity of Ybarra. Ybarra sent me a letter offering to talk with me. I left messages but have not heard from them. They have also refused to speak with the new contractor, who states that essentially the roof will need to be redone to be correctly installed as there are so many problems including reusing old materials and cutting corners on materials and workmanship. I paid 18,900 dollars of the cost and now will need to pay that again and more to get the roof correctly installed, in other words I wasted my money and was taken advantage of. Misogyny, age; I do not know why this was done. I do know, I had to take out a mortgage to pay for terribly substandard work and I am on a fixed income so I cannot afford to repeat the payment.

  Business Response

  Date: 10/20/2022

  Work was completed at customer home with a glowing completion form.  There was no mention of complaints from workers, etc.  It was not until final check was stopped that we learned of an issue with the customer and project.  We reached out to customer via phone call, email, certified mail and in person to address concerns and remedy any issue she had.  We have spoken with her newly appointed contractor on via phone.  We were never notified of any issues with the project until after work was completed and we were not given an opportunity to make any repairs as customer has continuously ignored all methods of communication.  We are still willing to resolve the issue amicably. The inspector that did the inspection stated repairs needed to be done and her new contractor states that the entire roof needs to be redone.

  Customer Answer

  Date: 10/25/2022

   I am rejecting this response because:
  
  
  1.   Work was not completed with a "glowing response" from me on their completion form. I did indeed fill out such a form, and many items were left blank on the form because I did not have the ability at 75 years of age to climb a ladder and do my own inspection, so I could not make an assessment.

  2.  The workers all spoke spanish except for one worker. I did ask him about how work was to be completed but I never saw him after that initial discussion. I admit I was intimidated by workers playing loud music, drinking on the job at lunch breaks and smoking marijuana (I know the smell). One woman alone does not usually safely confront multiple male workers who may have been chemically affected and do not speak the language to communicate effectively.  There was NEVER a supervisor who contacted me re working progress, delays (and there were delays), or who came to inspect worker progress and quality of workmanship or behavior of workers.

  3. I did state to the contractors representative that the flashing around the chimney that I could see from the ground did not look adequate and there was tear off, nails, shingles, and trash left around my property, additionally dry rot was still visible when they had contracted to replace any damage to roof and fascia. I withheld  my final check despite a  promise  to have someone come and look at the roof and clean up around my property "later" if I just signed and filled out the approval form.  A young man came out and climbed up on the roof and said the chimney flashing was fine,  he replaced a board with dry rot that I could see from the ground and said there were NO other problems that needed addressing, so I wrote the final check. there was still a promise to come and "clean up" the debris left all over my yard but I had doubts because many promises had been made and I had no ability to inspect the roof . I called an independent inspector at my own cost; his report is included in my complaint. the inspector said they did not complete the job as contracted, the work is shoddy and new materials were not used as contracted, he said, "you must immediately stop payment on your final check, do it while I am here". So I did so.  The yard debris was never cleaned up: I am still picking it up months later, even after filling one garbage can with it since work was "completed". 

  4.  The claim that I have "continuously ignored all methods of communication" Is FALSE. I was contacted via certified mail AFTER I sent a notice of intent  to fie a complaint with the Oregon CCB to Ybarra via certified mail. I called Ybarra several times to talk to someone about these concerns, and wasI  passed on to several people who could not address them, I also sent them a copy of the inspectors report. I called and spoke to the person whose number I received via certified mail, I also called him a second time and left a message but my call was never returned. I  have NEVER been contacted in person by anyone regarding these problems. I was advised by the Oregon CCB that I did not have to allow Ybarra to fix the issue but could have any contractor of my choice do so. I did inform Ybarra that I had no trust in their company at this point and would hire someone else to fix these problems. Since I am not able to personally assess any issues on my own roof and have limited construction insight, I explained to Ybarra that I would designate my new contractor to do so for me.

  5. Ybarra did speak to my newly appointed contractor by phone one time but has since ignored/refused all calls from him. My contractor has been in contact with the roof inspector and has discussed at length what and why he recommended for repairs, I suspect that Ybarra has had no such contact with him. If indeed they are 'willing to amicably resolve these issues' (may I say make it right?), one would think that as honest and honorable business practice they would want to know all that was wrong and not just minimally do some cosmetic patchwork, but rather make sure  the customer ends up with the new roof they agreed to give them. I feel that as a reasonably intelligent senior woman who lives alone I need to assert my (and indeed  the rights of all women, seniors, and disabled)  right to be given honest quality work for my investment rather than have my social limitations taken advantage of. 

  6. Though an attic inspection was not done initially, I am willing to have that done as well to ascertain and ensure I have a well constructed and watertight roof replacement. I suspect that there may be even more problems if plywood sheeting was not appropriately replaced as per contract. For these reason I still request a refund of my payments since the work contracted was not done as per contract and will need to be redone to be watertight.  

  sincerely Wendy Brewton

  Business Response

  Date: 11/16/2022

  Our completion form allows for clients to indicate any issues or problems our office was not made aware of any of the things she claims our workers were doing until after the job was completed. She did hire a new contractor who said the entire roof needed to be replaced completely as where the inspector she hired mentioned in the video that only repairs are needed. So if in fact the inspector is correct that all is needed is repair work then the best solution is not to redo the entire roof but to do the repairs the inspector mentioned in the video she provided. We have spoken to the new contractor a few times and reiterated what the inspector mentioned in the video however he was adamant the roof needed to be replaced. We feel that route would be counter productive since the repairs would be faster than to replace the entire roof since that is what the inspector she hired said is all that is needed.