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Business Profile

Motorcycle Supplies

Impaktech USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2022 I purchased a candy purple motorcycle crash cage from impaktech. The Finnegan for deliver was 4 weeks at most. They after 4 weeks passed they told me it will be 2-3 weeks more. I waited and contacted them again. They said again 2-3 more weeks for delivery. They said they have it but they don't want to pay to have it painted. They refuse to send me my product I pad for. I signed up for a affirm loan and had my credit affected purchasing this item, so a simple refund will not do. I would like my product I paid for. I feel like I am being scammed by this company. Many others are dealing with this issue as well.

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product over a month ago and have not received it. Will be contacting the Riverside District Attorney to file Felony charge of Theft By Deception if order is not properly canceled and refunded through Impaktech & Affirm within 48hrs.

  • Initial Complaint

    Date:08/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a crash cage from company on may 26th they wrote a barely legible hand written label so the package got lost I didn’t receive the package until July 29th. The package was damaged and items were missing. They have dents on parts of the cage. The company never answers their phones and never returns text messages in a timely manner. They just say to open a ticket but they never respond to the ticket. I have multiple screenshots of messages going unheard and tickets open with no response. Now I have to have my family in California go to the business to get the missing parts and I have to pay again to have them ship it to myself. They offer no assistance with anything. No customer service.

Impaktech USA is NOT a BBB Accredited Business.

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