We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Supplies

Impaktech USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a softail crash cage on 3-24-23. This company charged me 657.46 right away and informed me it was a 1-6 week waiting period. They didn’t contact me until 5-4-23 saying it would be 3 more weeks. On 5-31-23 they said it was still being powder coated and it would be shipped in a week. I haven’t heard anything since. I would like them to deliver what they promised or give my money back.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a crash cage and related products on February 26, 2023 for an order total of $1,043.38 and paid through Affirm. This order, per the Impaktech website, would take "up t o 1-6 weeks to be delivered on some occasions." I attempted to contact Impaktech on May 2, 2023 via phone and an automated message instructed that current orders could ONLY be resolved via their internal support system and not via email or phone. I then submitted a ticket via their internal support system which has gone unanswered.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a crash cage and subcage from Impaktech in October of 2022, it is now May 1st of 2023 and i have recieved nothing.
    I contacted the company owner multiple times and as of 3 weeks ago he has started ignoring my inquiries about my order #*****.

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2023 I ordered a set of race rails for my 2020 Kawasaki zx10r. I have emailed them many times and sent trouble tickets through there website and have not received a response.

  • Initial Complaint

    Date:04/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 20th, order number 17218, just for the crash cage with powder coating on there. On the website it was estimated 4 weeks until shipped. So it has been 5 weeks, and i decided to just ask, through their ticket process online, for a simple update on when an estimated shipping date would be. I have yet to get any response from the company. I am worried this will turn into every other review i see, about their horrible delays and customer service. I do, also, have this to say about it:

    Between Dec 29th and February 20th… there was approximately 502 orders placed. I know this, from seeing someone say online, their order number and order date, and using my own info as well. That is about 9.47 orders per day (out of 53 days) or about 13.56 orders per working day (Mon-Fri, 37 days) seemingly easy to keep up with. Only, review after review on here, proves otherwise. Somehow a delay that keeps pushing orders back and back. If this keeps happening, it would be smart of them to temporarily stop receiving orders to catch up. That way, they can actually handle the approximately 15 orders per business day. In my opinion, it just requires building/ordering the metal parts, then as soon as they come in, paint the parts that need them. There shouldn’t be a major delay on paint. If i can do these calculations, and realize it shouldn’t be that hard.. maybe i can be a better manager for them, because they obviously need one.

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a crash cage in candy gold color for my motorcycle for $500.00 on 11/24/22. I was told it's a maximum of 10 weeks to ship it to me. I have yet to receive it. I ordered at subcage on 12/17/22 in candy gold I have not received. I ordered a 12 bar on 2/2/23 in candy gold I have not received. I have been emailing the company with no responses.
    [email protected]. That is the email they provided. It took several weeks before someone responded. The response was on social media Instagram and they stated the candy gold would discontinued because it didn't turn out looking right. I said okay I'll change the color to candy red. They stated okay. By the time they responded it was February 2023. I received a text from impaktech today stating the candy gold is back. But they would not send me pictures. I stated I've spoke to you all before and stated you all changed it to candy red. I am requesting a full refund. They are stating all sales are final. They committed to a 10 week max on the product. I spent over 1000.00 on all 3 items. I need a resolution fast. Please help.

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchant refuses to refund faulty parts. They took over four months to ship. They was zero communication after I placed my order. I took screenshots how he will not refund unless I remove my review on google.

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a motorcycle rearset from Impaktek for $429 to include shipping on Dec 29, 2022. I’ve attempted to contact the business multiple times through: Phone calls, text, email, and I’ve submitted a support ticket through their site, but haven’t received a reply. My order is #16716. I seek to receive a refund for a product that I’ve payed for but never received. Upon purchase it states 5-10 days processing time and 24-72 hour response for support ticket. It’s been weeks over their stated times with zero response. As an active duty military member, I understand patience, but I’d also like to warn potential customers about this business. Thank you.

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for a part that I purchased from them and believed the part to be exactly what I needed because it is what is on the picture when you order the part and I got something different. I sent them the information including the pics of what I needed and pics of the description on their website as they requested and they never responded.

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them and never received an email about my order, they contacted me one single time 4 months later to tell me it was two more months out. My thing is I’ve been asking for a refund for over 3 months, they keep trying to swap one part out for something I didn’t order. They don’t have a order cancelation option or I would’ve done that a long time ago. I don’t want any of their products I just want my money back. Like with how the prices of everything have double I can’t hardly afford to live paycheck to paycheck but they can just keep my money and ignore the fact that I’ve asked for a refund several times

Impaktech USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.